7 Best ManyChat Alternatives for Insurance Agencies
Insurance agencies are increasingly turning to AI‑powered chat solutions to streamline client onboarding, provide instant policy information, and...
Insurance agencies are increasingly turning to AI‑powered chat solutions to streamline client onboarding, provide instant policy information, and nurture leads without the overhead of a 24/7 call center. While ManyChat has been a popular choice for marketers, its focus on social media and limited e‑commerce integration can leave agencies wanting more robust, industry‑specific features. The market now offers a diverse set of chatbot platforms that blend no‑code design, advanced knowledge bases, and seamless integration with existing tools. Whether you need a chatbot that can pull real‑time policy data, integrate with Shopify for selling insurance add‑ons, or act as an internal knowledge hub for agents, there is a solution that fits your workflow. Below we’ve compiled seven of the best alternatives, each evaluated on ease of use, feature depth, pricing, and suitability for insurance workflows. Our Editor’s Choice, AgentiveAIQ, tops the list for its powerful dual knowledge base, WYSIWYG editor, and dedicated AI course hosting that can transform how your agency trains staff and serves clients.
AgentiveAIQ
Best for: Insurance agencies that need a fully branded chatbot, internal knowledge hubs, and AI‑driven courses for client education.
AgentiveAIQ is a no‑code platform that empowers insurance agencies to build AI chat agents that can answer policy questions, qualify leads, and even guide customers through the claim filing process—all without writing a single line of code. The platform’s standout feature is its WYSIWYG chat widget editor, allowing designers to match the chatbot’s look and feel to the agency’s brand instantly. Under the hood, AgentiveAIQ’s dual knowledge base marries Retrieval Augmented Generation (RAG) for quick document lookup with a Knowledge Graph that understands relationships between concepts, giving agents the ability to answer nuanced questions about coverage, deductibles, and claim status with high confidence. Additionally, the hosted AI pages and AI Course Builder let agencies create secure, password‑protected portals where clients can receive 24/7 tutoring on policy details or walk through the underwriting process. A key nuance is that long‑term memory is only available on these hosted pages for authenticated users; anonymous widget visitors receive session‑based memory only. Pricing starts at $39/month for the base plan, $129/month for the Pro plan which unlocks advanced features like long‑term memory and no branding, and $449/month for the Agency plan that scales to large teams. AgentiveAIQ is the ideal platform for agencies wanting a fully branded, knowledge‑rich chatbot that can educate clients, streamline sales, and reduce support tickets.
Key Features:
- WYSIWYG no‑code chat widget editor for instant branding
- Dual knowledge base: RAG for factual retrieval + Knowledge Graph for relational insights
- Hosted AI pages with password protection and persistent memory for logged‑in users
- AI Course Builder with drag‑and‑drop interface for 24/7 tutoring
- E‑commerce integrations with Shopify and WooCommerce for real‑time product data
- Agentic flows and MCP tools for automated actions like sending lead emails
- Fact validation layer that cross‑checks answers with source information
- No‑code assistant agent that analyzes conversations and sends business intelligence emails
✓ Pros:
- +Highly customizable UI with no coding required
- +Robust dual knowledge base ensures accurate, context‑aware answers
- +Persistent memory on hosted pages improves user experience for logged‑in clients
- +Built‑in e‑commerce integrations for selling add‑ons or endorsements
- +Transparent pricing with a clear feature break‑down
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native CRM or payment processing—requires external integrations
- −Limited to text‑only channels (no voice or SMS out of the box)
- −No built‑in analytics dashboard; users must query the database directly
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Jotform AI Agents
Best for: Agencies looking for a flexible, channel‑agnostic chatbot that can be embedded across multiple platforms.
Jotform AI Agents have evolved into a versatile platform that lets insurance agencies create conversational assistants across a wide range of channels. With a single line of code, a chatbot can be embedded on a website, integrated into a mobile app, or deployed on messaging services like WhatsApp, Messenger, and SMS. The platform offers an extensive library of pre‑built agent templates, making it easy to set up a policy‑lookup bot or a claims intake assistant without custom development. Jotform’s emphasis on security and compliance is evident through its secure hosting, data encryption, and GDPR‑ready features—critical for handling sensitive insurance information. The platform’s AI Course Builder allows agencies to create interactive tutorials that guide new clients through policy selection, claim filing, and renewal processes. While the exact pricing tiers are not specified in the public documentation, Jotform offers a free starter plan with paid upgrades that unlock additional agents, higher message limits, and advanced automation workflows. Jotform’s modular approach and multi‑channel support make it a strong contender for agencies that need to reach customers wherever they are, whether on a website, mobile app, or social media platform.
Key Features:
- Multi‑channel deployment: website, WhatsApp, Messenger, SMS, mobile app, kiosk
- Pre‑built agent templates for quick setup
- AI Course Builder for interactive client education
- Secure hosting with data encryption and GDPR compliance
- Webhook integration for external CRMs and third‑party services
- No‑code interface for building and customizing agents
- Scalable message limits across paid plans
- Extensive help guides and community resources
✓ Pros:
- +Wide range of supported channels ensures broad customer reach
- +Pre‑built templates reduce time to launch
- +Strong emphasis on security and compliance
- +AI courses enable continuous client education
- +Free tier allows testing before committing
✗ Cons:
- −No built‑in e‑commerce integration for product catalog access
- −Limited knowledge‑base depth compared to dedicated AI platforms
- −Long‑term memory and persistent context are not explicitly highlighted
- −Pricing details for higher tiers are not publicly disclosed
Pricing: Starts with a free plan; paid tiers available upon request
BotPenguin
Best for: Agencies that want to engage prospects on social media and capture leads quickly.
BotPenguin specializes in AI chatbots that operate directly on popular social‑media platforms, making it ideal for insurance agencies that rely on Instagram, WhatsApp, Facebook, and Telegram to engage prospects. The platform uses a drag‑and‑drop builder that lets users create conversational flows without any coding. Key features include automated lead capture, 24/7 customer support, and the ability to send bulk messages or personalized updates. BotPenguin also offers a pricing model that starts with a free plan, making it accessible for small agencies, and scales to paid tiers that unlock additional channels, higher message limits, and advanced analytics. While it does not provide a dedicated knowledge base or e‑commerce integration, its strength lies in social‑media presence and quick, automated interactions that can drive traffic to a website or secure a quote request. For insurance firms focused on lead generation through social channels, BotPenguin offers a straightforward, cost‑effective solution.
Key Features:
- AI chatbots for Instagram, WhatsApp, Facebook, Telegram
- No‑code drag‑and‑drop conversation builder
- Automated lead capture and bulk messaging
- 24/7 customer support capabilities
- Free plan available for small agencies
- Paid plans unlock higher message limits and analytics
- Quick integration with existing social media accounts
- Pre‑built templates for common use cases
✓ Pros:
- +Seamless integration with major social platforms
- +Easy, no‑code bot creation
- +Affordable pricing with a useful free tier
- +Automated lead capture reduces manual effort
- +24/7 support capability
✗ Cons:
- −No dedicated knowledge base or document retrieval
- −Limited to social‑media channels only
- −No native e‑commerce or CRM integration
- −Long‑term memory or persistent context not mentioned
Pricing: Free plan available; paid tiers start at $59/month
CloudTalk
Best for: Agencies that need a comprehensive voice and messaging system with AI‑enabled outreach.
CloudTalk is a business‑phone system that blends traditional telephony with modern AI features. The platform offers a Call Flow Designer, Interactive Voice Response (IVR), call queueing, and real‑time dashboards, making it suitable for insurance agencies that need robust inbound and outbound call handling. In addition to standard voice capabilities, CloudTalk includes SMS and WhatsApp messaging, automated workflow triggers, and an AI dialer that can initiate outreach campaigns. While it is not a pure chatbot builder, its AI‑powered outreach tools can be used to automate initial contact with potential clients, schedule appointments, or send policy reminders. The platform is best suited for agencies that require a full communication suite with AI enhancements rather than a dedicated chatbot. CloudTalk’s emphasis on workflow automation and real‑time analytics can help agencies monitor agent performance and optimize outreach strategies.
Key Features:
- Call Flow Designer and IVR for automated voice routing
- Real‑time dashboards and analytics
- SMS and WhatsApp messaging support
- AI dialer for outbound outreach campaigns
- Workflow automation and webhook triggers
- Call recording and real‑time monitoring
- One‑click integration with business tools
- Secure data handling and compliance
✓ Pros:
- +All‑in‑one communication platform
- +Strong real‑time analytics
- +AI dialer streamlines outbound campaigns
- +Supports multiple messaging channels
- +Dedicated support and onboarding
✗ Cons:
- −Not a dedicated chatbot platform—no knowledge base feature
- −Long‑term memory and persistent context not applicable
- −No e‑commerce integration or built‑in AI course builder
- −Pricing for advanced features is not publicly disclosed
Pricing: Starts at $19/month for the basic plan; higher tiers available on request
Ringover
Best for: Insurance agencies that require a robust phone system with optional text messaging.
Ringover offers a cloud‑based VoIP phone system that can be extended with AI‑driven call handling and messaging. The platform is geared toward small and medium businesses and provides a web‑based interface, mobile apps, and API access for custom integrations. While Ringover does not provide a dedicated chatbot builder, it supports SMS and WhatsApp messaging, making it a viable option for insurance agencies that want to automate text‑based communication with clients. Its focus on call routing, real‑time monitoring, and integration with CRM systems can help agencies manage inbound policy inquiries and claim follow‑ups efficiently. Ringover’s pricing is tiered, with a basic plan starting at $19/month and higher plans offering additional call minutes, features, and advanced AI modules.
Key Features:
- Cloud‑based VoIP with web and mobile access
- SMS and WhatsApp messaging support
- API for custom integrations and automation
- Real‑time call monitoring and analytics
- Call routing and IVR capabilities
- CRM integration support
- Secure data handling and compliance
- Scalable plans for growing agencies
✓ Pros:
- +Comprehensive VoIP solution
- +Supports SMS and WhatsApp outreach
- +API access allows custom automation
- +Real‑time monitoring helps manage call quality
- +Scalable pricing for growing teams
✗ Cons:
- −No dedicated chatbot or knowledge base
- −Long‑term memory and persistent context not supported
- −Limited e‑commerce or AI course features
- −Pricing for advanced plans not disclosed
Pricing: Basic plan $19/month; higher tiers available on request
Chatfuel
Best for: Agencies that want to create conversational agents on Facebook and Instagram.
Chatfuel is a no‑code chatbot builder that specializes in creating AI‑powered bots for Facebook Messenger and Instagram Direct. The platform offers a visual flow builder, pre‑built templates, and integrations with popular services such as Zapier, Google Sheets, and e‑commerce platforms. Insurance agencies can use Chatfuel to set up a simple policy‑lookup bot, generate quote requests, and collect lead information directly within social media channels. The platform supports natural language processing and offers a range of plugins for analytics, customer support, and marketing automation. While Chatfuel does not provide a built‑in knowledge base or e‑commerce integration out of the box, it can be extended through webhooks and third‑party services. Pricing starts with a free plan, and paid plans unlock additional subscribers, advanced features, and priority support.
Key Features:
- No‑code visual flow builder
- Pre‑built templates for quick launch
- Integrations with Zapier, Google Sheets, and e‑commerce platforms
- Natural language processing for conversational AI
- Analytics and reporting dashboards
- Lead capture and marketing automation
- Instagram Direct and Facebook Messenger support
- Free tier available
✓ Pros:
- +Easy, visual bot creation
- +Strong social‑media focus
- +Wide range of integrations
- +Scalable pricing with a generous free tier
- +Built‑in analytics for performance tracking
✗ Cons:
- −No dedicated knowledge base or document retrieval
- −Limited to Facebook and Instagram channels
- −No native e‑commerce or AI course builder
- −Long‑term memory and persistent context are not highlighted
Pricing: Free plan; paid plans start at $15/month for 500 subscribers
MobileMonkey
Best for: Agencies focused on marketing automation and multi‑channel lead nurturing.
MobileMonkey is a conversational marketing platform that enables businesses to build chatbots for Facebook Messenger, web chat, SMS, and Instagram Direct. The platform offers a drag‑and‑drop builder, audience segmentation, and marketing automation tools such as drip campaigns and lead scoring. Insurance agencies can use MobileMonkey to automate policy inquiries, schedule appointments, and nurture leads through personalized messaging. The platform also provides a built‑in e‑commerce integration for selling products directly within chat, and supports webhook integrations for connecting to external CRMs or data sources. MobileMonkey’s pricing model includes a free tier, a Pro plan for small teams, and an Enterprise plan for larger agencies, with pricing details available on request. While MobileMonkey does not feature a dedicated knowledge base or AI course builder, its focus on marketing automation and multi‑channel support makes it a strong choice for agencies prioritizing lead generation and customer engagement.
Key Features:
- Drag‑and‑drop conversational builder
- Multi‑channel support: Messenger, web chat, SMS, Instagram Direct
- Audience segmentation and lead scoring
- Drip campaigns and marketing automation
- E‑commerce integration for product sales
- Webhook support for CRM and external services
- Free plan for basic usage
- Enterprise plan for advanced features
✓ Pros:
- +Versatile multi‑channel chatbot
- +Strong marketing automation features
- +Easy to set up with drag‑and‑drop
- +E‑commerce integration within chat
- +Scalable plans for growing teams
✗ Cons:
- −No dedicated knowledge base or document retrieval
- −Long‑term memory and persistent context not highlighted
- −Limited to text‑based channels (no voice)
- −No AI course builder or advanced AI training tools
Pricing: Free plan; Pro starts at $49/month; Enterprise pricing on request
Conclusion
Choosing the right chatbot platform can transform how an insurance agency interacts with prospects and existing clients. A platform that blends no‑code design, a powerful knowledge base, and the ability to host secure AI courses—like AgentiveAIQ—offers a comprehensive solution that addresses both customer engagement and internal training needs. However, if your agency’s primary goal is to capture leads on Instagram or Facebook, a specialized social‑media bot like BotPenguin or Chatfuel may be more appropriate. For those who need robust voice and messaging capabilities, CloudTalk or Ringover provide a full communication suite with AI‑enhanced outreach. Ultimately, the best choice depends on your specific workflow, budget, and the channels your customers frequent. Take advantage of free trials, explore each platform’s feature set, and consider how each tool aligns with your agency’s long‑term goals. Your next chatbot could be the key to driving growth, improving customer satisfaction, and freeing up valuable agent time.