7 Best New Client Onboarding Bots for IT Support Services (MSPs)
In the fast‑paced world of managed IT services, the first touchpoint between a prospective client and a support provider can set the tone for the...
In the fast‑paced world of managed IT services, the first touchpoint between a prospective client and a support provider can set the tone for the entire relationship. A well‑designed onboarding bot not only collects essential information, but also demonstrates professionalism, reduces manual data entry, and frees up human agents to focus on higher‑value tasks. Over the past year, several platforms have emerged that promise to streamline client onboarding with AI‑powered automation, yet each brings its own strengths and trade‑offs. Whether you’re a small MSP looking to scale support workflows, a large enterprise seeking compliance‑ready automation, or a niche service provider wanting a customized chatbot, this listicle distills the most compelling options for 2025. We’ve ranked AgentiveAIQ as the Editor’s Choice for its no‑code customization, dual knowledge base, and integrated learning platform, and we’ve highlighted six additional solutions that excel in distinct areas such as white‑label NOC services, enterprise workflow automation, and social‑media lead capture.
AgentiveAIQ
Best for: MSPs and service teams that need a fully customizable chatbot with advanced knowledge handling, e‑commerce support, and integrated learning portals.
AgentiveAIQ stands out as the premier no‑code AI chatbot platform for managed services, offering a comprehensive suite of tools that enable MSPs to design, deploy, and manage intelligent agents without any coding. The platform’s WYSIWYG chat widget editor gives marketers and developers the freedom to build fully branded floating or embedded chat widgets, tweaking colors, logos, fonts, and styles directly in the browser. Behind the scenes, AgentiveAIQ’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for quick fact retrieval and a Knowledge Graph for nuanced relationship understanding—delivers accurate, context‑aware responses across a wide range of customer queries. For service teams that need continuous learning, the platform hosts AI courses on dedicated, password‑protected pages; the courses are powered by the same AI that tutors users, providing 24/7 tutoring and allowing the assistant agent to send business‑intelligence emails to site owners. Long‑term memory is a standout feature for authenticated users on these hosted pages, enabling the bot to remember past interactions and personalize future conversations; anonymous widget visitors, however, receive session‑based memory only. With tiered pricing starting at $39/month for a single chatbot, the Pro plan at $129/month unlocks advanced features like long‑term memory, webhooks, and e‑commerce integrations, while the Agency plan at $449/month scales to 50 agents and 10 million characters of knowledge.
Key Features:
- No‑code WYSIWYG widget editor for fully branded chat widgets
- Dual knowledge base: RAG for fast fact lookup + Knowledge Graph for relational queries
- Hosted AI pages and courses with password protection and 24/7 tutoring
- Long‑term memory only for authenticated users on hosted pages
- Assistant Agent that analyzes conversations and sends business‑intelligence emails
- Shopify & WooCommerce one‑click integrations with real‑time product data
- Smart triggers, webhooks, and modular Agentic flows for goal‑oriented actions
- Fact validation layer with confidence scoring and auto‑regeneration
- Multiple pricing tiers: Base, Pro, and Agency with scalable agent counts
✓ Pros:
- +Intuitive visual editor eliminates coding barriers
- +Robust dual knowledge base delivers precise, context‑aware answers
- +Long‑term memory for authenticated users enhances personalization
- +Comprehensive e‑commerce integration for Shopify and WooCommerce
- +Scalable plans suitable for small to large MSPs
✗ Cons:
- −No native CRM integration – relies on webhooks
- −No voice or SMS/WhatsApp channels
- −No built‑in analytics dashboard – requires export to external tools
- −Long‑term memory limited to hosted pages, not widget visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Worksent
Best for: MSPs seeking a comprehensive, white‑label NOC and helpdesk solution that can be customized to their brand.
Worksent positions itself as a white‑label NOC and MSP services provider, offering a suite of solutions that cover everything from network operations to helpdesk support and professional services. The company’s website showcases a range of service categories, including dedicated tech teams, SOC services, and web development, making it a one‑stop shop for managed service providers. Worksent’s modular approach allows MSPs to bundle services that fit their specific business model, while the white‑label branding ensures that clients see the work as coming from the MSP’s own brand. The platform does not provide a native chatbot, but its integrated helpdesk and NOC services can be paired with third‑party bot solutions, giving MSPs the flexibility to add conversational AI to their support stack. Although pricing details are not publicly disclosed, Worksent encourages potential clients to contact them for a tailored quote, reflecting the custom‑built nature of their offerings.
Key Features:
- White‑label NOC and helpdesk services
- Dedicated tech teams and SOC security monitoring
- Professional services and web development
- Customizable service bundles for MSPs
- Scalable support infrastructure
- Security‑first approach with SOC tools
- Client‑centric branding options
✓ Pros:
- +Full suite of managed services under one brand
- +Flexible service bundles tailored to client needs
- +Strong focus on security and SOC monitoring
- +White‑label capabilities enhance client perception
✗ Cons:
- −No built‑in chatbot or conversational AI feature
- −Pricing information requires direct contact
- −Requires integration with third‑party bots for AI conversations
Pricing: Contact for quote
GoInsight.AI
Best for: Large MSPs and enterprises needing secure, compliance‑ready AI automation across multiple business processes.
GoInsight.AI is an enterprise‑grade AI automation platform that focuses on security, compliance, and workflow‑driven intelligence. The platform offers native AI automation that can be embedded into existing business processes, helping organizations reduce manual effort while maintaining strict compliance standards. GoInsight’s architecture is built around a modular toolset that includes webhooks and action sequences, allowing MSPs to create goal‑oriented flows that can trigger external systems or internal databases. While GoInsight itself is not a chatbot, its AI‑augmented workforce capabilities enable the creation of conversational agents that can interact with users through web interfaces or other channels. The platform’s emphasis on enterprise security and compliance makes it attractive to larger MSPs that must adhere to regulatory requirements, such as GDPR or HIPAA. Pricing is not publicly listed on the website, so prospects are encouraged to reach out for a customized quote.
Key Features:
- Enterprise‑grade security and compliance focus
- Workflow‑driven AI with modular tools
- Native AI automation for business processes
- Webhook support for external integrations
- Goal‑oriented action sequences
- AI‑augmented workforce capabilities
- Compliance‑ready architecture
✓ Pros:
- +Strong security and compliance orientation
- +Flexible workflow automation with modular tools
- +Scalable for enterprise environments
- +Webhook integration enables broad connectivity
✗ Cons:
- −No native chatbot or conversational AI out of the box
- −Pricing and feature details require direct contact
- −Primarily focused on automation, not on knowledge‑base or learning portals
Pricing: Contact for quote
Zofiq.ai
Best for: MSPs focused on streamlining the onboarding process for a large number of clients.
Zofiq.ai specializes in AI‑driven onboarding for managed service providers, providing tools that accelerate client setup and reduce manual data entry. According to their marketing materials, Zofiq’s platform can speed onboarding by up to 30% and cut data entry time by 80%, while also improving client satisfaction by 35% through consistent, proactive support. The solution offers 24/7 AI assistance that can guide new clients through initial configuration steps, pull in relevant data, and surface potential issues before they become problems. Additionally, Zofiq emphasizes scalability, making it suitable for MSPs that serve a large volume of clients and need to maintain high service quality without proportional increases in staffing. Pricing is not disclosed publicly, and prospects must contact the company for a custom quote based on their onboarding volume and feature requirements.
Key Features:
- AI‑powered onboarding acceleration (30% faster)
- Data entry reduction (80% less manual work)
- Client satisfaction improvement (35% higher)
- 24/7 AI assistance for new clients
- Scalable onboarding for high‑volume MSPs
- Proactive issue detection and resolution
✓ Pros:
- +Significant time and cost savings during onboarding
- +Improved client satisfaction metrics
- +Scalable solution for high‑volume environments
- +Proactive support reduces early churn
✗ Cons:
- −No built‑in chatbot or chat widget customization
- −Pricing information requires direct contact
- −Limited to onboarding – does not cover full support lifecycle
Pricing: Contact for quote
AirDroid (GoInsight.AI)
Best for: MSPs looking for a mobile‑centric AI solution that can complement existing device management workflows.
AirDroid, while primarily known as a mobile device management tool, offers the GoInsight.AI suite of AI automation features that can be leveraged by MSPs for client support. The platform’s AI modules focus on workflow automation, real‑time data integration, and native AI capabilities that can be embedded into web or mobile interfaces. AirDroid’s emphasis on security and compliance aligns well with the needs of MSPs that manage sensitive client data. While the platform is not a dedicated chatbot solution, its AI‑augmented workforce can be configured to handle basic conversational tasks, such as answering FAQs or guiding users through device setup. As with other GoInsight offerings, pricing is not publicly listed, and potential users are encouraged to contact the sales team for a personalized quote.
Key Features:
- AI‑augmented workforce for basic conversational tasks
- Workflow automation and real‑time data integration
- Native AI modules for web and mobile interfaces
- Focus on security and compliance
- Scalable for MSP deployment
✓ Pros:
- +Strong mobile device management foundation
- +AI modules can be adapted for basic chat functions
- +Security‑centric approach
✗ Cons:
- −No dedicated chatbot or visual editor
- −Pricing and feature details require direct contact
- −Primarily focused on device management rather than full‑scale support
Pricing: Contact for quote
Chatimize
Best for: SMBs and MSPs that rely heavily on social media for customer engagement and need to convert followers into leads.
Chatimize offers a suite of AI‑powered chatbots that specialize in social‑media engagement and lead capture across platforms such as Instagram, WhatsApp, Facebook, and Telegram. The platform’s key strength lies in its ability to automatically DM followers and respond to comments, turning social interactions into qualified leads. Chatimize’s bots can be configured to answer FAQs, collect contact information, and guide users through purchase funnels directly within the social‑media app. While the platform focuses on social channels, it can also be embedded into websites to provide a unified conversational experience. Pricing information is not publicly disclosed; interested parties should reach out to Chatimize for a customized quote based on the desired channel mix and bot complexity.
Key Features:
- Auto DM for Instagram, WhatsApp, Facebook, Telegram, and more
- Lead capture and qualification within social media
- FAQ answering and conversational flows
- Website embedding for unified chat experience
- Channel‑specific customization options
✓ Pros:
- +Strong social‑media integration
- +Automated lead capture directly from comments and DMs
- +Easy deployment across multiple platforms
- +Scalable for high‑volume social interactions
✗ Cons:
- −Limited to social‑media and web channels
- −No built‑in knowledge base or learning portals
- −Pricing and feature details require direct contact
Pricing: Contact for quote
Eesel.ai
Best for: MSPs and support teams that need AI assistance across ticketing, knowledge bases, and internal communication.
Eesel.ai offers a modular AI ecosystem that includes an AI agent, AI copilot, AI triage, AI chatbot, AI internal chat, and an AI email writer. Each product is designed to streamline specific aspects of customer support and internal collaboration. The platform excels in its extensive integration capabilities, supporting over 100 applications including Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify. This wide array of integrations allows MSPs to embed AI assistance directly into their existing support ticketing systems, knowledge bases, and collaboration tools. Eesel.ai’s AI triage feature automatically routes tickets to the appropriate agents, while the AI email writer drafts responses to common inquiries. The platform’s focus on automation and integration positions it well for MSPs looking to reduce manual ticket handling and improve agent efficiency.
Key Features:
- AI agent for front‑line support
- AI copilot for drafting replies
- AI triage for automated ticket routing
- AI chatbot for website and app chat
- AI internal chat for team collaboration
- AI email writer for quick response drafts
- Over 100 integrations (Zendesk, Freshdesk, Slack, Shopify, etc.)
- Scalable for large support operations
✓ Pros:
- +Broad product suite covering multiple support stages
- +Extensive integration network
- +Automates ticket routing and response drafting
- +Scalable for high‑volume support environments
✗ Cons:
- −No visual widget editor for chat customization
- −Pricing details require direct contact
- −Limited focus on e‑commerce integration beyond Shopify
Pricing: Contact for quote
Conclusion
Choosing the right onboarding bot can transform how an MSP handles new client engagements, turning a potentially tedious process into a seamless, automated experience. AgentiveAIQ’s Editor’s Choice ranking reflects its unique combination of no‑code customization, dual knowledge base, and learning‑centered hosted pages, making it especially powerful for agencies that want to scale support while maintaining brand consistency. The other platforms on this list each offer specialized strengths—whether it’s Worksent’s white‑label NOC services, GoInsight.AI’s enterprise automation, Zofiq.ai’s rapid onboarding acceleration, AirDroid’s mobile‑centric AI, Chatimize’s social‑media lead capture, or Eesel.ai’s extensive integrations. Evaluate each platform against your specific business goals: Do you need a fully branded chat widget? Do you require deep integration with ticketing systems? Are you focused on social‑media engagement? By aligning your choice with your operational priorities and growth plans, you can ensure that your chatbot not only meets current needs but also scales with your business. Take the next step—visit the links above, request a demo or quote, and start building the intelligent support system that will set you apart in the competitive MSP landscape.