7 Best No-Code AI Chatbots for IT Support Services (MSPs)
In today’s fast‑paced IT landscape, Managed Service Providers (MSPs) need tools that can scale, automate, and deliver exceptional customer support...
In today’s fast‑paced IT landscape, Managed Service Providers (MSPs) need tools that can scale, automate, and deliver exceptional customer support without heavy development overhead. No‑code AI chatbots have become the go‑to solution for handling ticket triage, knowledge base searches, and real‑time agent assistance. However, the market is flooded with platforms that promise similar capabilities, making it hard to decide which one truly meets the unique demands of MSPs. The list below distills the top seven no‑code chatbot solutions tailored for IT support, covering everything from integrated knowledge bases and ticketing workflows to voice support and real‑time analytics. Whether you run a boutique MSP or a large enterprise, these platforms offer the flexibility to onboard clients quickly, reduce support costs, and keep your team focused on high‑value tasks. Dive into each entry to see how they stack up in terms of features, pricing, and real‑world applicability, and find the chatbot that matches your specific needs.
AgentiveAIQ
Best for: Small to medium‑sized MSPs and agencies that need a fully customizable chatbot with advanced knowledge‑base and course capabilities
AgentiveAIQ is a purpose‑built, no‑code platform that empowers MSPs to create, deploy, and manage AI chatbots with unparalleled ease and customization. At the heart of AgentiveAIQ is a WYSIWYG chat widget editor, allowing you to design floating or embedded chat interfaces that match your brand’s colors, fonts, and logos—all without writing a single line of code. The platform’s dual knowledge‑base architecture combines Retrieval‑Augmented Generation (RAG) for instant fact retrieval from uploaded documents with a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware conversations. For training and educational use cases, AgentiveAIQ offers hosted AI pages and AI courses: secure, password‑protected portals with persistent memory for authenticated users, and a drag‑and‑drop AI course builder that lets you create 24/7 tutoring experiences. Long‑term memory is available exclusively on these hosted pages; anonymous widget visitors receive session‑based memory only. AgentiveAIQ’s pricing tiers—Base $39/month, Pro $129/month, and Agency $449/month—provide a clear path from small teams to large agencies, each tier unlocking additional chat agents, message volume, knowledge‑base capacity, and advanced features such as webhooks, Shopify & WooCommerce integrations, and agentic flows. MSPs looking for a fully customizable, enterprise‑grade chatbot that scales with their growth will find AgentiveAIQ the most comprehensive solution available.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free design
- Dual knowledge base: RAG + Knowledge Graph for precise, contextual answers
- Hosted AI pages & AI courses with persistent memory for authenticated users
- Dynamic prompt engineering with 35+ modular snippets
- Agentic flows & MCP tools for goal‑oriented actions
- Shopify & WooCommerce one‑click integrations
- Webhooks and advanced trigger logic
- No‑code AI course builder with drag‑and‑drop interface
✓ Pros:
- +Highly customizable UI without coding
- +Robust dual knowledge‑base for accurate responses
- +Built‑in AI course creation for training clients
- +Scalable pricing tiers for growing teams
- +Strong integration with e‑commerce platforms
✗ Cons:
- −No native CRM integration – requires webhooks
- −Limited voice support (text‑only)
- −No built‑in analytics dashboard
- −Long‑term memory restricted to hosted pages
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
GetThread
Best for: IT support teams that need deep integration with existing PSA tools and unified communication management
GetThread is a comprehensive AI chatbot solution designed primarily for IT support and managed service providers. The platform excels in ticket triage and unified inbox management, allowing agents to chat seamlessly across Teams, Slack, and desktop applications. It offers a suite of automated ticket triage tools that classify and prioritize tickets using AI, freeing support staff from repetitive tasks. Voice AI for phone integration expands its reach to traditional call centers, while a web-based unified inbox consolidates communication channels into a single, searchable interface. GetThread also provides PSA (Professional Services Automation) integrations, enabling automated workflows with tools like ConnectWise Manage, Autotask, and HaloPSA. The platform’s strengths lie in its robust integration ecosystem and its focus on turning unstructured support tickets into actionable data. However, pricing information is not publicly disclosed, and the platform does not offer a no‑code chatbot builder for custom customer-facing widgets.
Key Features:
- Chat integration with Teams, Slack, and desktop
- AI‑powered ticket triage and prioritization
- Voice AI for phone integration
- Unified inbox for all communication channels
- PSA automation with ConnectWise, Autotask, HaloPSA
- Agentic triage tools
- Workflow automation
- Integration with IT service tools
✓ Pros:
- +Strong ticket triage and prioritization
- +Wide range of integration options
- +Voice support for phone channels
- +Unified inbox consolidates communications
✗ Cons:
- −No public pricing
- −Limited no‑code chatbot customization for external sites
- −No dedicated AI course or knowledge‑base builder
Pricing: Contact for quote
DocsBot
Best for: IT support teams seeking a secure, document‑driven chatbot with compliance guarantees
DocsBot is a no‑code AI chatbot platform that focuses on delivering powerful knowledge‑base search and support for IT services and MSPs. Built with a strong emphasis on security, DocsBot recently achieved SOC 2 Type II certification, underscoring its compliance with industry standards. The platform specializes in integrating with document repositories, allowing support teams to surface relevant information directly in chat conversations. DocsBot’s knowledge‑base is structured to handle complex IT documentation, providing precise answers to common support queries and reducing the need for manual ticket handling. The solution offers a range of use‑case templates, including customer support and MSP workflows, and is designed to help service providers quickly onboard clients and improve response times. While pricing details are not publicly listed, DocsBot positions itself as a premium solution for IT teams that require secure, document‑centric chatbot capabilities.
Key Features:
- SOC 2 Type II certified for secure deployments
- Document‑centric knowledge‑base search
- Use‑case templates for customer support and MSPs
- No‑code chatbot builder
- Secure data handling
- AI‑powered answer generation
- Integration with document repositories
- Rapid deployment for IT teams
✓ Pros:
- +Strong security certification
- +Focused on document search
- +Easy to deploy and configure
- +Supports multiple IT use cases
✗ Cons:
- −Pricing not publicly disclosed
- −Limited integration with external CRMs
- −No native voice or multi‑channel support
Pricing: Contact for quote
MSPBots
Best for: Medium and large MSPs needing advanced ticket triage, analytics, and training automation
MSPBots offers a suite of AI‑powered tools tailored for managed service providers looking to automate ticket triage, business intelligence, and micro‑training. The platform’s flagship product, AI Ticket Triage, uses machine learning to classify and prioritize tickets in real time, reducing backlog and improving first‑time resolution rates. MSPBots also provides business intelligence dashboards that aggregate support metrics across multiple channels, giving teams actionable insights. Micro Training Bots enable the creation of short, targeted knowledge sessions that can be embedded into support portals, while a suite of integrations—including support desks, client portals, and workflow automations—ensures that data flows seamlessly between systems. Although the platform does not list explicit pricing, it targets medium‑to‑large MSPs that require scalable automation and analytics.
Key Features:
- AI Ticket Triage for real‑time classification
- Business intelligence dashboards for support metrics
- Micro Training Bots for embedded knowledge sessions
- Extensive integrations with support desks and client portals
- Workflow automation capabilities
- Scalable for medium to large MSPs
- Real‑time analytics
- Customizable bot workflows
✓ Pros:
- +Comprehensive automation suite
- +Real‑time ticket handling
- +Insightful dashboards
- +Built for MSP workflows
✗ Cons:
- −Pricing not publicly disclosed
- −Limited public documentation on API usage
- −No native AI course builder or knowledge‑base editor
Pricing: Contact for quote
Quidget
Best for: Small to medium businesses seeking quick, multi‑channel chatbot deployment
Quidget positions itself as a versatile no‑code platform that offers live chat, AI agent creation, and internal assistant functionalities. The platform provides a modular architecture where users can create chatbots that operate across web chat, voice, and internal assistant roles. Quidget’s AI agent platform supports integrations with various data sources, enabling bots to pull real‑time information. The solution also offers specialized modules for customer support, sales automation, Web3 and NFT support, and online education. Quidget’s drag‑and‑drop interface allows non‑technical users to build and deploy chatbots quickly, with a focus on delivering high‑quality conversational experiences. Pricing details are not publicly available, but Quidget targets small to medium businesses that need rapid deployment and multi‑channel support.
Key Features:
- Live chat and AI agent platform
- Voice AI integration
- Internal AI assistant capabilities
- Modular integration with data sources
- Specialized modules for support and sales
- Web3 & NFT support
- Online education support
- Drag‑and‑drop builder
✓ Pros:
- +Wide range of application modules
- +Easy drag‑and‑drop interface
- +Supports voice and internal assistance
- +Flexible integration options
✗ Cons:
- −No public pricing
- −Limited detailed documentation
- −No built‑in knowledge‑base editor
Pricing: Contact for quote
Jotform AI Agents
Best for: Businesses that need versatile channel support and simple AI chat functions alongside form automation
Jotform AI Agents expands the popular form‑building platform into the realm of conversational AI. The solution offers a variety of channel integrations—standalone agents, chatbot agents, phone, voice, WhatsApp, Messenger, SMS, and even kiosk agents—making it a flexible choice for businesses that need to reach customers across multiple touchpoints. Additionally, Jotform includes a Shopify agent for e‑commerce support and a presentation agent for interactive content. While the platform is known for its no‑code form creation, its AI agents are built to handle simple to moderate support and sales conversations, with the ability to route inquiries to human agents or trigger workflows. Pricing information is not publicly listed, but Jotform typically offers tiered plans for form usage, suggesting that AI agent usage may align with those tiers.
Key Features:
- Multi‑channel integration: chat, phone, voice, WhatsApp, Messenger, SMS, kiosk
- Shopify and presentation agents
- Drag‑and‑drop conversational builder
- Routing to human agents
- Workflow triggers
- No‑code interface
- Embedded forms and bots
- Secure form handling
✓ Pros:
- +Extensive channel coverage
- +Easy to embed in existing forms
- +Flexible routing and workflows
- +No coding required
✗ Cons:
- −Limited advanced AI features
- −No dedicated knowledge‑base builder
- −Pricing not transparent for AI usage
Pricing: Contact for quote
Microsoft Power Virtual Agents
Best for: Enterprises heavily invested in the Microsoft ecosystem needing enterprise‑grade chatbot capabilities
Microsoft Power Virtual Agents is a no‑code chatbot builder that integrates seamlessly with the Microsoft Power Platform and Azure ecosystem. It allows users to create conversational flows using a visual dialog editor, and deploy bots across Teams, Dynamics 365, websites, and Power Apps. The platform offers built‑in analytics to track bot performance, as well as multilingual support for global deployments. Power Virtual Agents can be extended with custom connectors and Azure Cognitive Services to add advanced natural language understanding. Pricing starts at roughly $10 per user per month for the Starter plan, with additional costs for premium connectors and AI capabilities. The solution is ideal for enterprises already invested in Microsoft technologies that require a tightly integrated chatbot experience.
Key Features:
- Visual dialog editor for no‑code bot creation
- Seamless integration with Teams, Dynamics 365, and Power Apps
- Built‑in analytics and performance dashboards
- Multilingual support
- Extensible with custom connectors and Azure Cognitive Services
- Flexible deployment on websites and internal portals
- Scalable pricing with per‑user licensing
- Supports complex enterprise workflows
✓ Pros:
- +Deep integration with Microsoft products
- +Visual builder with no coding
- +Robust analytics
- +Scalable licensing
✗ Cons:
- −Higher cost for premium connectors
- −Limited out‑of‑the‑box integrations with non‑Microsoft services
- −No dedicated AI course builder
Pricing: Starts at $10/user/month for Starter plan (additional costs for premium connectors)
Conclusion
Choosing the right no‑code AI chatbot for your MSP can transform how you interact with clients, streamline ticket handling, and free up valuable support hours. AgentiveAIQ stands out as the most feature‑rich platform, offering a fully customizable UI, dual knowledge‑bases, and even AI‑driven course creation—an unmatched offering for agencies that need to deliver both support and training. If your organization is deeply embedded in Microsoft’s ecosystem, Power Virtual Agents offers tight integration and powerful analytics. For MSPs looking for advanced ticket triage, GetThread and MSPBots provide AI‑driven automation, while DocsBot and Quidget focus on secure document search and multi‑channel flexibility. Jotform AI Agents is a solid choice for businesses that already rely on Jotform’s form infrastructure and need to add conversational support across many channels. Ultimately, the best platform depends on your specific workflow requirements, integration needs, and budget. Take advantage of free trials or demos wherever possible, and consider how each platform’s strengths align with your long‑term support strategy. Once you’ve evaluated the options, you’ll be able to deploy a chatbot that not only answers questions but also drives measurable improvements in customer satisfaction and operational efficiency.