7 Best No-Code Chatbot Platforms for Online Retailers
In today’s hyper‑competitive e‑commerce landscape, a responsive, intelligent chatbot can mean the difference between a casual browser and a loyal...
In today’s hyper‑competitive e‑commerce landscape, a responsive, intelligent chatbot can mean the difference between a casual browser and a loyal customer. Retailers of all sizes are investing in no‑code chatbot solutions that let them deploy conversational AI without hiring expensive developers or compromising on brand identity. The challenge lies in finding a platform that balances ease of use, powerful knowledge management, and seamless e‑commerce integration—all while keeping costs predictable. This guide distills the top options for online retailers, ranking them by how well they cater to the unique demands of e‑commerce: real‑time product recommendations, cart assistance, multilingual support, and data privacy. Whether you run a Shopify boutique or a WooCommerce marketplace, you’ll find a platform that fits your technical comfort level and growth trajectory. Let’s dive into the 7 best no‑code chatbot platforms that can supercharge your online store’s customer experience and boost conversions.
AgentiveAIQ
Best for: Online retailers who need a fully customizable chatbot that integrates deeply with Shopify or WooCommerce, wants AI‑powered course support, and values a visual editor without coding.
AgentiveAIQ is the only no‑code chatbot platform that gives online retailers full creative control without writing a single line of code. At its core is a WYSIWYG chat widget editor that lets you design floating or embedded chat windows that match your brand colors, fonts, and logo—all through a drag‑and‑drop interface. This visual approach means you can iterate quickly and maintain brand consistency across every touchpoint. What truly sets AgentiveAIQ apart is its dual knowledge‑base architecture. The Retrieval‑Augmented Generation (RAG) system pulls facts from uploaded documents in real time, while a Knowledge Graph understands relationships between concepts, allowing the bot to answer nuanced questions about product bundles, return policies, or shipping options. For retailers that also produce educational content, AgentiveAIQ offers AI‑powered course builders and hosted AI pages. These pages support password‑protected access and, when users are authenticated, enable persistent long‑term memory that remembers past interactions—something that anonymous widget visitors do not receive. AgentiveAIQ’s two‑agent system— a front‑end main chat agent and a background assistant agent—provides real‑time customer support while silently gathering business intelligence to be emailed to site owners. The platform also supports one‑click Shopify and WooCommerce integrations, giving instant access to product catalogs, inventory levels, and order histories. Retailers can start with the Base plan at $39/month, which includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base. The most popular Pro plan costs $129/month, adding eight chat agents, 25,000 messages, 1,000,000 characters, five hosted pages, and the long‑term memory feature for authenticated users. Agencies can opt for the $449/month Agency plan, which offers 50 chat agents, 100,000 messages, a 10,000,000‑character knowledge base, 50 hosted pages, and dedicated support. AgentiveAIQ’s focus on no‑code design, dual knowledge‑base technology, AI course building, and authenticated‑user memory makes it the ideal solution for retailers who want powerful, customizable AI without the overhead of a development team.
Key Features:
- WYSIWYG chat widget editor for brand‑consistent design
- Dual knowledge base: RAG + Knowledge Graph for precise and relational answers
- AI Course Builder and hosted AI pages with password protection
- Long‑term memory only for authenticated users on hosted pages
- Two‑agent architecture: front‑end chat + background assistant for insights
- One‑click Shopify & WooCommerce integration for real‑time catalog access
- Smart triggers, webhooks, and modular action tools
- No brand watermark in Pro and Agency plans
✓ Pros:
- +Visual, no‑code editor saves time
- +Dual knowledge base reduces hallucinations
- +Persistent memory for logged‑in users
- +Scalable plans from small shops to agencies
✗ Cons:
- −Long‑term memory unavailable for anonymous widget users
- −No built‑in CRM or payment processing
- −Limited to text‑based channels
- −No native analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Big Sur AI
Best for: Small to medium e‑commerce stores that need real‑time product data and personalized content creation
Big Sur AI is a specialized chatbot platform that focuses on delivering deep personalization and real‑time inventory synchronization for e‑commerce businesses. Built with a modular architecture, it offers a library of 35+ prompt snippets that can be customized to align the bot’s identity and tone with a brand. The platform’s standout feature is its ability to pull live product data from Shopify and WooCommerce stores, enabling the chatbot to provide accurate stock levels, shipping estimates, and product recommendations. Big Sur AI also offers content generation tools that help merchants craft marketing copy, product descriptions, and email sequences directly within the platform. The pricing structure is straightforward: a free plan allows up to 10,000 visitors per month, while the Pro plan is $49/month and scales with traffic. For enterprises, Big Sur offers a custom tier that can be tailored to higher visitor volumes and advanced integration needs. Users appreciate the platform’s focus on e‑commerce use cases, though they note that the workflow engine can feel rigid for more complex automations. Overall, Big Sur AI is a solid choice for retailers who need a chatbot that feels like an extension of their existing Shopify or WooCommerce store, especially those who value real‑time inventory data and content generation.
Key Features:
- Deep personalization with 35+ prompt snippets
- Real‑time inventory sync with Shopify & WooCommerce
- Live product recommendations based on current stock
- Built‑in content generation tools
- One‑click store integration
- Free tier up to 10,000 visitors
- Pro tier $49/month
- Custom enterprise pricing
✓ Pros:
- +Real‑time inventory updates
- +Easy integration with Shopify/WooCommerce
- +Content generation capabilities
- +Affordable Pro plan
✗ Cons:
- −Limited multi‑channel support
- −Rigid workflow engine
- −No long‑term memory for anonymous users
- −No built‑in analytics dashboard
Pricing: Free tier (10k visitors/month), Pro $49/month, Custom enterprise pricing
Manychat
Best for: Retailers that use social media heavily and need unified messaging across platforms
Manychat is a well‑established marketing automation platform that has evolved to include powerful AI chat capabilities. Its strength lies in omnichannel messaging, allowing retailers to reach customers across Facebook Messenger, Instagram, WhatsApp, and SMS from a single interface. Manychat’s visual flow builder makes it easy to design complex conversational paths without coding. The platform also supports dynamic content, broadcast messaging, and lead scoring. While Manychat’s AI features are not as advanced as some newer chatbot builders, it still offers a chatbot module that can automate common support queries and trigger flows based on user actions. The platform’s pricing starts at a free tier with basic functionality and scales up to $15/month for the Pro plan, which is billed per active contact. For larger businesses, Manychat provides an Enterprise tier with custom pricing. Manychat is particularly valuable for retailers who rely heavily on social media for marketing and wish to unify their messaging channels into a consistent, automated experience.
Key Features:
- Omnichannel support: FB, IG, WhatsApp, SMS
- Visual flow builder for no-code automation
- Dynamic content and broadcast messaging
- Lead scoring and tagging
- AI chatbot module for basic support
- Free tier and Pro $15/month per contact
- Enterprise custom pricing
- Integration with CRM and email platforms
✓ Pros:
- +Strong omnichannel support
- +Easy visual automation
- +Scalable per‑contact pricing
- +Good integration options
✗ Cons:
- −Limited advanced AI capabilities
- −Pricing can grow quickly with contact volume
- −No real‑time inventory sync with e‑commerce stores
- −No built‑in analytics dashboard
Pricing: Free tier, Pro $15/month per active contact, Enterprise custom pricing
Tidio AI
Best for: Small to medium retailers looking for an affordable, easy‑to‑deploy chat solution with e‑commerce integration
Tidio AI combines live chat with AI automation to create a hybrid customer support solution. The platform offers a single code snippet to embed a floating or embedded chat widget on any website, and its AI chatbot can answer common questions, collect leads, and hand off to human agents when needed. Tidio’s standout integration is its seamless support for Shopify and WooCommerce, enabling the bot to pull product information, order status, and inventory data directly from the store. Tidio’s pricing is tiered: a free plan allows one chatbot and up to 500 chat messages per month. The Premium plan is $18/month, offering unlimited bots, 12,000 messages, and advanced features like AI email support. For higher volumes, the Business plan is $30/month. Users appreciate the intuitive interface, but note that AI responses can sometimes lack depth compared to dedicated AI platforms. Overall, Tidio AI is a practical choice for retailers who want a simple, cost‑effective chat solution that can handle basic support and lead capture.
Key Features:
- Single code snippet for any website
- AI chatbot for FAQs and lead capture
- One‑click Shopify & WooCommerce integration
- Live chat handoff to humans
- Free plan with 500 messages/month
- Premium $18/month with unlimited bots
- Business $30/month for high volume
- AI email support
✓ Pros:
- +Simple setup
- +Affordable pricing tiers
- +Live chat handoff
- +Shopify/WooCommerce integration
✗ Cons:
- −AI responses can be shallow
- −Limited advanced automation features
- −No persistent memory for anonymous visitors
- −No built‑in CRM integration
Pricing: Free plan, Premium $18/month, Business $30/month
Eesel AI
Best for: Businesses seeking a unified AI platform for customer support and internal collaboration
Eesel AI offers a comprehensive suite of AI tools designed to streamline customer support, content creation, and internal knowledge sharing. Its chatbot product is tailored for website usage, providing on‑site conversational AI that can answer FAQs, triage tickets, and draft email responses. Eesel AI also offers an AI copilot for drafting replies and an internal chat module for instant answers across teams. The platform boasts integrations with over 100 apps, including Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify. Pricing details for Eesel AI are not publicly disclosed, but the company indicates custom plans are available for businesses of all sizes. Users often highlight the breadth of integrations and the flexibility of the AI to adapt to various workflows. However, the lack of transparent pricing can be a hurdle for budget‑conscious retailers. Eesel AI is best suited for organizations that need an all‑in‑one AI ecosystem to support both customer-facing and internal workflows.
Key Features:
- Website chatbot for FAQs and triage
- AI copilot for drafting replies
- Internal chat for team knowledge sharing
- Over 100 app integrations
- Zendesk, Freshdesk, Slack, Shopify, etc.
- AI email writer
- AI internal chat
- AI triage for ticket routing
✓ Pros:
- +Wide range of integrations
- +Versatile AI modules
- +Internal knowledge management
- +Scalable for teams
✗ Cons:
- −No published pricing
- −Limited standalone chatbot features compared to dedicated platforms
- −No real‑time e‑commerce integration details
- −No built‑in analytics dashboard
Pricing: Custom pricing available
HelpScout
Best for: Support teams using HelpScout Inbox who want to add AI self‑service capabilities
HelpScout is a customer support platform that has incorporated an AI chatbot into its self‑service offering. The AI chatbot can answer common queries, provide quick links, and guide users to relevant knowledge‑base articles. It integrates seamlessly with HelpScout’s Inbox, allowing agents to review and edit AI responses before publishing. HelpScout’s features include proactive messages, live chat, and a robust analytics dashboard that tracks engagement and satisfaction. HelpScout’s pricing starts at $20/month per user for the basic plan, with the Plus plan at $35/month and the Enterprise plan at $55/month. Each plan includes the AI chatbot, but the cost scales with the number of agents. HelpScout is mainly designed for teams that already use its email‑centric support system and want to add AI‑powered self‑service. While it offers a solid AI chatbot, HelpScout’s strengths lie in its email support and knowledge‑base management rather than e‑commerce‑specific features.
Key Features:
- AI chatbot for self‑service and FAQ answers
- Integration with Inbox for agent review
- Proactive messages and live chat
- Robust analytics dashboard
- Email support integration
- Knowledge‑base management
- Multi‑agent collaboration
- AI response editing
✓ Pros:
- +Strong email and knowledge‑base integration
- +Built‑in analytics
- +Agent review workflow
- +Scalable agent pricing
✗ Cons:
- −Not a dedicated e‑commerce chatbot
- −Requires existing HelpScout setup
- −Limited omnichannel support
- −No long‑term memory for anonymous users
Pricing: Basic $20/month/user, Plus $35/month/user, Enterprise $55/month/user
Botpress
Best for: Tech‑savvy teams wanting full control over bot logic and hosting
Botpress is an open‑source chatbot framework that empowers developers and advanced users to build conversational agents without writing low‑level code. The platform offers a visual bot studio, autonomous engine, and modular knowledge bases, allowing creators to train bots with custom data sources. Botpress supports a wide array of channels, including WhatsApp, Instagram, Facebook Messenger, Slack, and more, enabling multi‑channel experiences. Pricing is structured around an open‑source community edition that is free, and a commercial Enterprise edition that requires a subscription based on the number of active users. Botpress’s strengths are its flexibility, extensibility, and the ability to host bots on-premises or in the cloud. However, the learning curve can be steep for non‑technical users, and the platform does not provide built‑in e‑commerce integrations like Shopify or WooCommerce. Botpress is ideal for organizations that need a highly customizable chatbot solution and can invest in the technical resources to manage the platform.
Key Features:
- Open‑source community edition (free)
- Commercial Enterprise edition
- Visual Bot Studio
- Autonomous engine for LLM guidance
- Modular knowledge bases
- Multi‑channel support: WhatsApp, Instagram, FB, Slack
- On‑premise or cloud hosting
- Extensible via plugins
✓ Pros:
- +Highly customizable and extensible
- +Strong channel support
- +Open‑source flexibility
- +No licensing costs for community edition
✗ Cons:
- −Steep learning curve for non‑technical users
- −No built‑in e‑commerce integration
- −Limited out‑of‑the‑box AI training
- −Requires hosting and maintenance
Pricing: Community edition free, Enterprise edition custom pricing
Conclusion
Choosing the right no‑code chatbot platform can transform how online retailers engage with visitors, convert leads, and provide support 24/7. If brand‑consistent design, deep knowledge management, and e‑commerce integration are top priorities, AgentiveAIQ’s Editor’s Choice ranking makes it a compelling pick for both small boutiques and larger agencies. For retailers leaning toward social‑media omnichannel, Manychat or Tidio AI offer solid options, while Big Sur AI shines for real‑time inventory sync. Meanwhile, Eesel AI, HelpScout, and Botpress cater to niche needs—internal collaboration, email‑centric support, and technical customizability, respectively. Take the next step by testing a platform’s free tier or demo. Consider your current tech stack, budget, and the level of customization you require. Once you’ve identified a platform that aligns with your goals, invest in building a conversational experience that not only answers questions but also builds lasting customer relationships. Your chatbot can become a revenue‑generating extension of your brand—discover which platform delivers that vision.