7 Best Onboarding Chatbots for Resorts
In the highly competitive hospitality industry, resorts are constantly looking for ways to differentiate themselves and deliver exceptional guest...
In the highly competitive hospitality industry, resorts are constantly looking for ways to differentiate themselves and deliver exceptional guest experiences. One of the most effective tools at a resort’s disposal is an intelligent chatbot that can handle a wide range of tasks—from answering basic FAQs about amenities and reservations to guiding guests through the check‑in process and offering personalized recommendations. A good onboarding chatbot not only saves time for staff but also creates a seamless, 24/7 interaction that modern travelers expect. When selecting a chatbot, resorts must evaluate ease of integration, customization options, support for multilingual content, and the ability to provide personalized experiences based on guest data. The following list showcases seven of the best chatbot platforms that cater to the unique needs of resorts, ranging from dedicated hospitality solutions to versatile no‑code platforms that empower marketing teams to build tailored experiences without any coding knowledge. Whether you run a boutique luxury property or a large resort chain, these options will help you elevate your guest journey and streamline operations.
AgentiveAIQ
Best for: Resorts of all sizes that need a customizable chatbot, robust knowledge management, and the ability to host branded AI pages with long‑term memory for logged‑in guests
AgentiveAIQ is a no‑code AI chatbot platform engineered for businesses that demand a high degree of customization and robust knowledge management. At its core is a WYSIWYG chat widget editor that lets designers and marketers craft fully branded floating or embedded chat interfaces without writing a single line of code. The editor supports color palettes, logo uploads, font selection, and layout adjustments, so the chatbot’s appearance aligns perfectly with the resort’s visual identity. Beyond visual design, AgentiveAIQ offers a dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval and a Knowledge Graph that captures relationships between concepts, enabling nuanced answers to complex queries. This combination is especially useful for resorts that need to surface detailed information about room types, amenities, and local attractions while maintaining conversational flow. The platform’s hosted AI pages and course builder add another layer of differentiation. Resorts can create password‑protected brand‑hosted web pages that include persistent memory for authenticated users, allowing the chatbot to remember guest preferences across sessions. The AI Course Builder allows staff to create drag‑and‑drop training modules that the chatbot can deliver as a 24/7 virtual tutor, a feature that can be leveraged for staff onboarding or for guests seeking detailed guides to resort activities. AgentiveAIQ’s two‑agent architecture— a main chat agent for direct guest interaction and an assistant agent that analyzes conversations and sends intelligence emails to owners—provides a comprehensive view of guest sentiment and operational metrics. The platform also includes a rich set of pre‑defined agent goals (e.g., e‑commerce, customer support, lead generation) and modular tools such as get_product_info and send_lead_email, which can be integrated with Shopify or WooCommerce for resorts that sell merchandise or package deals. Pricing is transparent and tiered: the Base plan starts at $39/month and includes two chat agents and 2,500 messages per month, while the Pro plan at $129/month unlocks 8 agents, 25,000 messages, 1,000,000 characters in the knowledge base, 5 secure hosted pages, and long‑term memory for authenticated users only. The Agency plan at $449/month offers 50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, and dedicated support. AgentiveAIQ’s combination of visual customization, dual knowledge base, AI courses, and hosted pages makes it the ideal choice for resorts seeking a powerful, flexible solution without the need for a development team.
Key Features:
- No‑code WYSIWYG chat widget editor for fully branded interfaces
- Dual knowledge base: RAG for fast fact retrieval + Knowledge Graph for relational queries
- Hosted AI pages with persistent memory for authenticated guests only
- AI Course Builder with drag‑and‑drop design for 24/7 virtual tutoring
- Two‑agent architecture: Main chat agent + Assistant agent for analytics emails
- Pre‑defined agent goals (e‑commerce, support, lead generation, etc.)
- Modular tools and webhooks for e‑commerce integration (Shopify, WooCommerce)
- Transparent tiered pricing: Base $39, Pro $129, Agency $449 per month
✓ Pros:
- +Fully visual, no‑code editor eliminates development costs
- +Dual knowledge base provides both quick facts and deep relational answers
- +Hosted pages with persistent memory enhance guest personalization
- +AI Course Builder supports staff and guest training
- +Transparent pricing with clear feature tiers
✗ Cons:
- −Long‑term memory is limited to authenticated users only; widget visitors have session‑based memory
- −No native CRM or payment processing – requires external integrations
- −Does not support voice calls or SMS/WhatsApp channels
- −No built‑in analytics dashboard – data must be accessed via database
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Streebo
Best for: Mid‑ to large‑scale resorts that need a ready‑made hospitality chatbot with multilingual capabilities and detailed analytics
Streebo is a comprehensive AI chatbot platform that specializes in industry‑specific solutions, including hospitality, real estate, finance, and education. For resorts, Streebo offers a dedicated hospitality chatbot that can answer questions about room availability, local attractions, and resort amenities, as well as facilitate booking requests. The platform’s modular AI agents can be configured to handle multiple customer intents and are equipped with pre‑built integrations for popular booking engines and property management systems (PMS). Streebo also supports multilingual content, allowing resorts to cater to international guests with localized responses. One of Streebo’s strengths lies in its extensive library of industry templates. Resorts can deploy a ready‑made hospitality template and then fine‑tune the chatbot by adding custom intents or tweaking the conversation flow. The platform provides a visual conversation builder that lets users map out dialogues without writing code, making it accessible to marketing teams. Additionally, Streebo offers real‑time analytics dashboards that track engagement metrics, popular queries, and conversion rates, which helps resort managers optimize the bot’s performance. Pricing for Streebo is not publicly listed on the website; prospects are encouraged to contact the sales team for a personalized quote. However, the platform is positioned as an enterprise‑grade solution, suggesting that it caters to mid‑ to large‑scale resort operations. Overall, Streebo is well‑suited for resorts that require a tailored hospitality chatbot with multilingual support and real‑time analytics, and who are willing to engage with a sales team to negotiate a custom plan.
Key Features:
- Industry‑specific templates for hospitality and other sectors
- Visual conversation builder for non‑technical users
- Multilingual support for international guests
- Integrations with booking engines and PMS systems
- Real‑time analytics dashboards for engagement tracking
- Customizable AI agents for multiple customer intents
✓ Pros:
- +Industry‑focused templates reduce deployment time
- +Multilingual support enhances guest experience
- +Real‑time analytics aid continuous improvement
- +Visual builder is user‑friendly for marketers
✗ Cons:
- −Pricing not publicly available – requires sales engagement
- −Limited information on long‑term memory or persistent data handling
- −No mention of no‑code visual widget editor
- −Potentially higher cost for enterprise‑grade solutions
Pricing: Contact for quote
Upmarket
Best for: Resorts that need a concierge chatbot with real‑time booking integration and detailed local information
Upmarket is a cloud‑based virtual concierge platform that specializes in delivering personalized, real‑time support to hospitality businesses. The platform’s core offering is a web‑based chatbot that can be embedded on resort websites to assist guests with reservations, local recommendations, and frequently asked questions. Upmarket distinguishes itself by providing a dynamic knowledge base that pulls data from a resort’s existing reservation system, allowing the bot to offer up‑to‑date availability and pricing information. The platform also features a reservation API that enables instant booking directly through the chat interface, streamlining the guest check‑in process. Upmarket’s user interface is designed to be intuitive for both guests and staff. Guests can interact with the bot via a floating chat widget that can be customized in terms of color and positioning, and the bot can also appear as a full‑page concierge portal. For staff, Upmarket offers an admin dashboard that tracks conversation metrics, helps create new intents, and allows for the addition of support articles to the knowledge base. Pricing for Upmarket is tiered: a Starter plan starts at $99/month for small resorts, a Professional plan at $299/month for medium‑sized properties, and an Enterprise plan at $999/month for large resorts or chains. Each tier includes a set number of chat agents, message limits, and access to advanced features such as multi‑channel support and custom branding. Upmarket is a solid choice for resorts that prioritize a concierge‑style chatbot capable of handling real‑time reservations and detailed local information, particularly when they already have a reservation system that can be integrated via API.
Key Features:
- Web‑based concierge chatbot with real‑time reservation capabilities
- Dynamic knowledge base linked to existing reservation system
- Customizable floating widget and full‑page portal
- Reservation API for instant booking through chat
- Admin dashboard for conversation metrics and intent management
- Multi‑channel support (website, social media, etc.)
- Tiered pricing with scalable agent and message limits
✓ Pros:
- +Instant booking via chat enhances guest convenience
- +Dynamic knowledge base keeps information up‑to‑date
- +Customizable widget and portal offer brand consistency
- +Scalable pricing for different resort sizes
✗ Cons:
- −Requires integration with a reservation system for full functionality
- −No native AI course or training builder
- −Limited long‑term memory features described
- −Pricing may be higher for larger properties
Pricing: Starter $99/month, Professional $299/month, Enterprise $999/month
Chatling
Best for: Small to medium resorts that need a flexible chatbot for support and lead capture
Chatling is an AI chatbot platform that focuses on customer support and lead generation across a variety of industries, including hospitality. The platform offers a suite of pre‑built use cases such as customer support, lead qualification, and product recommendation, which can be adapted for resort environments. Chatling’s chatbot can be embedded on a resort’s website via a single line of JavaScript, and the platform includes a no‑code editor that allows users to customize the conversation flow and integrate with popular CRM and marketing automation tools. One of Chatling’s key strengths is its modular integration ecosystem. It supports webhook triggers, allowing the chatbot to send real‑time notifications to email or marketing platforms whenever a guest expresses interest in a particular amenity or room type. Additionally, Chatling offers a knowledge base feature that lets users upload documents or FAQs, enabling the bot to answer detailed inquiries about resort services, policies, and local attractions. Pricing information for Chatling is not publicly disclosed on the website; interested parties are directed to sign up for a free account and contact sales for a customized quote. The platform positions itself as a scalable solution for small to medium businesses, implying flexible pricing tiers. Chatling is a good fit for resorts looking for a versatile chatbot that can handle both support queries and lead generation, especially if they already use CRMs or marketing automation tools that can be integrated via webhooks.
Key Features:
- Customer support and lead generation use cases
- No‑code conversation editor for easy customization
- Webhook integration with CRMs and marketing platforms
- Knowledge base for document‑based FAQs
- Single‑line JavaScript embed code
- Scalable for small to medium businesses
✓ Pros:
- +Easy integration with existing marketing tools via webhooks
- +No‑code editor simplifies setup
- +Supports knowledge base for detailed FAQs
- +Free trial available to test the platform
✗ Cons:
- −Pricing not publicly available
- −No mention of long‑term memory or persistent data handling
- −Limited information on multilingual support
- −No dedicated hospitality templates
Pricing: Contact for quote
Dialzara
Best for: Resorts seeking a multimodal chatbot with voice and web capabilities and real‑time data integration
Dialzara is a voice‑first automation platform that enables businesses to build conversational agents for phone calls, chat, and other channels. While its core focus is voice, Dialzara also offers a web‑based chatbot that can be embedded on websites, making it suitable for resorts that want to provide a multimodal guest support experience. The platform’s drag‑and‑drop builder allows users to design conversation flows without coding, and it includes a library of pre‑built intents for common hospitality scenarios such as booking requests, amenity inquiries, and local attraction recommendations. Dialzara’s strength lies in its real‑time data integration capabilities. The platform can connect to external APIs, allowing the chatbot to fetch current room availability, weather updates, or event schedules. This real‑time data retrieval ensures that guests receive accurate information during interactions. Additionally, Dialzara offers analytics dashboards that track call and chat metrics, helping resort managers understand guest behavior and optimize the bot’s performance. Pricing for Dialzara starts at $299 per month for the basic plan, with higher tiers available for enterprises. The platform provides a free demo to showcase its capabilities. Dialzara is an excellent option for resorts that require a multimodal chatbot that can handle both voice and web interactions, and that need real‑time data integration for dynamic information delivery.
Key Features:
- Voice‑first automation with web chatbot support
- Drag‑and‑drop conversation builder
- Real‑time API integration for dynamic data
- Pre‑built hospitality intents and templates
- Analytics dashboard for call and chat metrics
- Multiple channel support (voice, chat, web)
✓ Pros:
- +Supports both voice and web interactions
- +Real‑time API data keeps information current
- +Drag‑and‑drop builder is user‑friendly
- +Analytics help optimize guest interactions
✗ Cons:
- −Higher cost starting at $299/month
- −Primary focus on voice may be less relevant for some resorts
- −Limited multilingual support details
- −No dedicated hospitality template library
Pricing: $299/month basic, higher tiers for enterprises
DeepAI
Best for: Resorts with in‑house development teams seeking a fully customized, multimodal AI solution
DeepAI offers a suite of AI tools, including a conversational chat interface, image generation, video synthesis, and more. The chat component allows developers to embed a simple AI chatbot on a website with minimal technical effort. While DeepAI does not provide industry‑specific templates or a visual conversation editor, it offers an open API that can be leveraged to create bespoke hospitality chatbots. For resorts, DeepAI’s chat API can be integrated with a custom knowledge base or external CMS to answer guest questions about amenities, local attractions, or booking policies. DeepAI’s key advantage is its versatility. Its open‑source‑style API allows developers to build highly customized solutions, and the platform supports multiple modalities such as text, image, and video. Additionally, DeepAI offers a free tier, making it an attractive option for small resorts or those experimenting with AI chat without an immediate budget. Pricing details for DeepAI’s chat service are not publicly listed; users are encouraged to sign up for a free account and contact the team for pricing. The platform is positioned as a flexible AI service rather than a turnkey chatbot solution. DeepAI is best suited for resorts that have in‑house development capabilities and want to build a highly customized chatbot from scratch, or for those who wish to experiment with multimodal AI features alongside chat.
Key Features:
- Open API for chat, image, and video generation
- Free tier available for experimentation
- Supports multimodal content creation
- Highly customizable for developers
- No industry‑specific templates
✓ Pros:
- +Free tier encourages experimentation
- +Open API allows deep customization
- +Supports image and video generation
- +No minimum usage requirement
✗ Cons:
- −No visual conversation editor or no‑code builder
- −Requires development expertise
- −Limited hospitality templates or pre‑built intents
- −Pricing structure unclear
Pricing: Contact for quote
Capacity
Best for: Large resort chains needing a full contact center solution with AI chat and multi‑channel support
Capacity is an enterprise‑grade contact center platform that integrates AI‑powered chat, voice, email, and SMS channels. While its primary focus is on customer support and operational efficiency for large businesses, resorts can leverage Capacity’s AI chat capabilities to handle guest inquiries, provide real‑time assistance, and automate routine tasks. The platform offers a conversational AI engine that can be trained on custom knowledge bases, and it includes a visual flow builder for designing dialogue paths. Capacity’s strengths include its comprehensive channel coverage, including web chat, email, and SMS, which allows resorts to support guests across multiple touchpoints. The platform also provides sophisticated analytics dashboards that track agent performance, customer satisfaction scores, and conversation metrics, enabling resort managers to optimize support operations. Pricing for Capacity is not publicly disclosed; interested prospects must contact sales for a custom quote. The platform is targeted at large enterprises, indicating that it may be best suited for larger resort chains or properties with complex support needs. Capacity is a solid option for resorts that require a full‑fledged contact center solution with AI chat and robust analytics, provided they have the budget and infrastructure to support an enterprise platform.
Key Features:
- AI chat, voice, email, and SMS support
- Customizable knowledge base for conversational AI
- Visual flow builder for dialogue design
- Comprehensive analytics dashboards
- Enterprise‑grade security and scalability
- Multi‑channel coverage for guest interactions
✓ Pros:
- +All‑in‑one contact center platform
- +Advanced analytics help optimize support
- +Scalable to large operations
- +Supports multiple communication channels
✗ Cons:
- −Pricing not publicly available
- −Targeted at large enterprises; may be costly for smaller resorts
- −No dedicated hospitality templates
- −Requires significant setup effort
Pricing: Contact for quote
Conclusion
Choosing the right chatbot platform can transform how a resort engages with guests—from answering simple inquiries about pool hours to guiding them through the check‑in process and recommending local experiences. The platforms highlighted above span a spectrum of capabilities, from the highly customizable no‑code AgentiveAIQ—ideal for resorts that want to craft a brand‑consistent, knowledge‑rich chatbot with persistent memory for authenticated guests—to industry‑focused solutions like Streebo and Upmarket that provide ready‑made templates and reservation integration. For resorts looking for a multimodal experience, Dialzara offers voice and web capabilities, while DeepAI and Capacity cater to more technical or enterprise‑scale needs respectively. Ultimately, the best choice depends on your resort’s size, technical resources, and the level of customization required. Take advantage of free trials or demos, evaluate each platform’s feature set against your guest journey goals, and select the solution that aligns best with your brand and operational priorities. Ready to elevate your guest experience with an AI chatbot? Contact AgentiveAIQ today for a personalized demo and discover how our no‑code, dual knowledge‑base platform can help you deliver seamless, personalized interactions that keep guests coming back.