7 Best Order Status Chatbots for Online Retailers
In the fast‑moving world of e‑commerce, keeping customers informed about their orders is essential for building trust and reducing support tickets....
In the fast‑moving world of e‑commerce, keeping customers informed about their orders is essential for building trust and reducing support tickets. An order status chatbot can answer shipping queries, provide tracking updates, and even suggest next‑step actions—all in real time. With a growing array of vendors offering AI‑powered conversational agents, it can be challenging to pick the one that best fits your store’s scale, tech stack, and brand voice. The following listicle breaks down seven of the most effective order status chatbots available today, ranging from no‑code platforms that let you design conversations with a visual editor to integrations that tap directly into your Shopify or WooCommerce catalog. Whether you run a boutique on Etsy, a large Shopify storefront, or a custom WooCommerce site, one of these solutions will help you deliver instant, accurate order updates while freeing up your support team to tackle higher‑value tasks.
AgentiveAIQ
Best for: Small to medium e‑commerce businesses looking for a customizable, no‑code chatbot that can handle order status, product recommendations, and educational content while integrating seamlessly with Shopify or WooCommerce.
AgentiveAIQ is a no‑code AI chatbot platform that puts the power of conversational AI in the hands of marketers and business owners. Its flagship capability is a WYSIWYG chat widget editor, allowing users to create fully branded, floating or embedded chat windows without touching a line of code. The editor supports visual customization of colors, logos, fonts, and styles, so the chatbot can seamlessly match any brand identity. Behind the scenes, AgentiveAIQ runs a dual knowledge‑base system that combines Retrieval Augmented Generation (RAG) for fast, document‑based fact retrieval with a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware conversations. The platform also offers hosted AI pages and AI course builders: you can create password‑protected, branded web pages that remember authenticated users across sessions, and train the chatbot on course materials for 24/7 tutoring. Long‑term memory is available only on these hosted pages, ensuring privacy for anonymous widget visitors. AgentiveAIQ’s pricing is transparent: Base $39/month for two chat agents and 2,500 messages, Pro $129/month for eight agents, 25,000 messages, a million‑character knowledge base, five hosted pages, and no branding, and an Agency plan at $449/month for 50 agents, 100,000 messages, 10 million characters, 50 hosted pages, and dedicated support.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free design
- Dual knowledge‑base: RAG for precise document retrieval and Knowledge Graph for relationship understanding
- Hosted AI pages with persistent memory for authenticated users
- AI course builder with drag‑and‑drop interface for 24/7 tutoring
- Assistant Agent that analyzes conversations and sends business intelligence emails
- Shopify and WooCommerce integrations for real‑time product data
- Modular prompt engineering with 35+ snippets and 9 goal categories
- Fact‑validation layer that cross‑references responses and auto‑regenerates low confidence answers
✓ Pros:
- +No-code visual editor eliminates development time and cost
- +Dual knowledge‑base provides both fast retrieval and deep contextual understanding
- +Persistent memory on hosted pages enables personalized, long‑term interactions
- +Built‑in assistant agent delivers actionable insights directly to business owners
- +Transparent, tiered pricing with clear limits on agents and messages
✗ Cons:
- −Long‑term memory is limited to authenticated hosted pages only
- −No native CRM or payment processing integration—requires webhooks
- −Limited to text‑based channels; no voice or SMS support
- −No built‑in analytics dashboard; conversation data must be queried manually
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Eesel.ai Order Tracking Chatbot
Best for: Retailers seeking a single platform that covers order tracking, support automation, and internal collaboration, especially those already using major helpdesk solutions.
Eesel.ai positions itself as a comprehensive AI assistant platform that includes a dedicated order tracking chatbot. The chatbot is designed to automatically fetch shipping information from connected e‑commerce platforms and present it in conversational form. Users can embed the chatbot on their website or integrate it into their existing help center. Eesel.ai offers a suite of AI tools beyond order tracking, such as AI copilot for drafting replies, triage for routing tickets, and an internal chat for team collaboration. Integration options are extensive, covering popular helpdesk solutions like Zendesk, Freshdesk, and Gorgias, as well as collaboration tools such as Slack and Google Docs. While the platform’s pricing is not publicly listed, potential customers can request a quote directly from the sales team.
Key Features:
- Order tracking chatbot that pulls shipping data from connected stores
- AI copilot for drafting customer and internal emails
- AI triage for smart ticket routing and tagging
- Internal AI chat for team collaboration
- Wide range of integrations: Zendesk, Freshdesk, Gorgias, Slack, Google Docs, Shopify, plus 100+ apps
- No-code configuration via intuitive dashboard
- Supports real‑time updates on order status
✓ Pros:
- +Comprehensive set of AI tools beyond order tracking
- +Strong integration ecosystem with popular helpdesk and collaboration apps
- +Real‑time shipping updates keep customers informed
- +Scalable to handle high ticket volumes
✗ Cons:
- −Pricing not publicly disclosed—potentially high for small businesses
- −No dedicated WYSIWYG editor for chat widget customization
- −Long‑term memory and persistent user context not highlighted
- −Limited documentation on custom conversational flows
Pricing: Contact for quote
Amio.io E‑commerce AI Chatbot
Best for: E‑commerce merchants who need a customizable chatbot that can pull product data, answer FAQs, and track orders, especially those using Shopify or a major helpdesk.
Amio.io offers a AI‑powered chatbot platform specifically tailored for e‑commerce businesses. The core product is an AI chatbot that can answer product queries, provide recommendations, and assist with order status. The platform includes a conversational designer, allowing merchants to build and tweak chat flows without coding. Amio.io also supplies an AI knowledge base that pulls data from PDFs, feeds, and web scraping, enabling the chatbot to answer a wide range of product‑related questions. For analytics, Amio.io offers built‑in chatbot analytics dashboards that give insights into user engagement and conversion metrics. Integration possibilities include helpdesk connectors like Zendesk, Gorgias, Freshdesk, and Freshchat, as well as e‑commerce platforms such as Shopify. Pricing details are not publicly listed, but potential customers can request a custom quote.
Key Features:
- AI chatbot for product queries, recommendations, and order status
- Conversational designer for no‑code flow creation
- AI knowledge base that aggregates PDFs, feeds, and web data
- Built‑in chatbot analytics dashboard
- Helpdesk connectors: Zendesk, Gorgias, Freshdesk, Freshchat
- Shopify integration for product catalog access
✓ Pros:
- +No‑code conversational designer speeds up deployment
- +Rich knowledge‑base capabilities support broad product information
- +Analytics dashboard helps monitor performance
- +Multiple helpdesk connectors ensure seamless ticket handoff
✗ Cons:
- −Pricing not publicly disclosed—may be cost‑intensive for small stores
- −No WYSIWYG widget editor—customization may require CSS tweaks
- −Long‑term memory features not mentioned
- −Limited third‑party integrations beyond listed helpdesk and Shopify
Pricing: Contact for quote
SendBird AI Chatbot for Ecommerce
Best for: Retailers with an existing SendBird messaging infrastructure who want to add AI chatbot capabilities for order tracking and customer support.
SendBird is a developer‑centric communication platform that has recently expanded its offering to include AI‑powered chatbots for e‑commerce. The SendBird AI chatbot can be embedded on a retailer’s website or integrated into a mobile app to provide instant order status updates, product recommendations, and a variety of other support functions. The platform focuses on real‑time communication, leveraging WebSocket‑based delivery for low latency. SendBird’s AI chat features are built on top of its existing messaging infrastructure, allowing for seamless integration with existing chat channels and user data. While SendBird does not disclose detailed pricing on its website, it typically offers tiered plans based on message volume and feature set, and customers can contact the sales team for customized quotes.
Key Features:
- Real‑time AI chatbot that can answer order status and product queries
- WebSocket‑based delivery for low‑latency interactions
- Seamless integration with existing SendBird messaging channels
- Supports embedding on web and mobile platforms
- Developer‑centric APIs for custom integration
- Scalable to handle high traffic volumes
✓ Pros:
- +Low‑latency, real‑time communication
- +Strong developer tools and APIs
- +Scalable to high‑volume environments
- +Integrated with existing chat channels
✗ Cons:
- −Pricing not publicly disclosed—may be high for small businesses
- −No built‑in WYSIWYG editor—requires developer effort
- −Long‑term memory and persistent user context not highlighted
- −Limited out‑of‑the‑box analytics dashboards
Pricing: Contact for quote
Help Scout AI Chatbot
Best for: Businesses that already use Help Scout for ticketing and want to add AI‑powered order status support without a separate chatbot platform.
Help Scout is a customer‑support platform that recently added an AI chatbot feature to its help center. The AI chatbot can answer common customer questions, including order status, shipping times, and return policies, directly within the Help Scout inbox or on a website via an embedded widget. The chatbot learns from existing help articles and can surface relevant content in real time. Help Scout also offers a robust analytics suite that tracks chatbot interactions, conversion rates, and customer satisfaction scores. While Help Scout’s pricing is structured around the number of agents and the level of support, the AI chatbot is included in higher‑tier plans, and pricing details can be obtained by contacting their sales team.
Key Features:
- AI chatbot integrated into the Help Scout inbox and website widget
- Learns from existing help articles to surface relevant answers
- Supports order status, shipping, and return queries
- Built‑in analytics for tracking chatbot performance
- Scales with the number of Help Scout agents
- Seamless integration with Help Scout’s ticketing system
✓ Pros:
- +No separate platform—leverages existing Help Scout infrastructure
- +AI learns from existing knowledge base
- +Robust analytics and reporting
- +Easy to activate in higher‑tier plans
✗ Cons:
- −Requires a Help Scout plan—additional cost if not already subscribed
- −No dedicated WYSIWYG editor for widget styling
- −Long‑term memory features not highlighted
- −Limited customization outside Help Scout’s ecosystem
Pricing: Contact for quote
Shopify Chat
Best for: Small Shopify merchants who need a straightforward, free way to chat with customers and answer order status queries without investing in a separate chatbot platform.
Shopify Chat is a free, built‑in live‑chat solution that comes pre‑installed on all Shopify stores. It allows merchants to engage with visitors in real time, answer order status questions, and provide basic support. The chat widget can be customized with a few brand colors and a logo, but the customization options are limited compared to dedicated chatbot platforms. Shopify Chat does not include AI‑powered responses; instead, it relies on human agents or pre‑defined canned responses. The platform is ideal for small stores that want a quick, no‑cost way to add live chat functionality and track order status through simple responses. Pricing is free for all retailers, with optional paid upgrades for advanced features such as phone support.
Key Features:
- Free live‑chat widget included with every Shopify store
- Real‑time visitor engagement for order status and basic support
- Simple customization of colors and logo
- No AI—replies are manual or canned
- Integrated with Shopify’s order management system for quick reference
- Optional paid upgrades for advanced support options
✓ Pros:
- +No cost—included with all Shopify plans
- +Easy to set up—no development required
- +Direct integration with Shopify order data
- +Live chat allows for human intervention if needed
✗ Cons:
- −No AI or natural language understanding—replies must be manual or canned
- −Limited customization options for the widget
- −No persistent memory for returning visitors
- −Lacks advanced analytics and automation features
Pricing: Free (basic), optional paid upgrades
Zendesk Chat
Best for: Businesses that already use Zendesk for support and want an integrated chat solution that can provide automated order status answers.
Zendesk Chat (formerly Zopim) is a popular live‑chat solution that integrates with the Zendesk support ecosystem. It offers real‑time messaging, automated greetings, and the ability to route conversations to the appropriate support agent or bot. Zendesk Chat includes AI‑powered answer suggestions that pull from the Zendesk knowledge base, making it possible to provide quick responses to common order status questions. The platform supports embedding on websites and mobile apps and offers limited visual customization of the chat window. Pricing is tiered based on the number of chat agents and features, with a free plan for small teams and paid plans that unlock advanced AI and automation capabilities. Zendesk Chat is well‑suited for businesses already using Zendesk for ticketing and looking for a seamless way to add automated order status support.
Key Features:
- Real‑time chat with AI‑powered answer suggestions
- Seamless integration with Zendesk ticketing and knowledge base
- Embeddable on web and mobile platforms
- Limited visual customization of the chat widget
- Tiered pricing: free for small teams, paid for advanced AI and automation
- Automated routing to agents or bots based on conversation context
✓ Pros:
- +Deep integration with Zendesk support and knowledge base
- +AI answer suggestions reduce agent workload
- +Free tier available for small teams
- +Scalable to larger organizations
✗ Cons:
- −Limited customization of chat appearance
- −AI capabilities are tied to Zendesk knowledge base—no external knowledge graph
- −Long‑term memory for anonymous visitors not available
- −Pricing can become high for large agent counts
Pricing: Free tier available; paid plans start at $19/month per agent
Conclusion
Choosing the right order status chatbot can dramatically improve customer satisfaction, reduce support tickets, and free up your team to focus on higher‑value work. If you need a powerful, no‑code platform that can be branded, integrated with Shopify or WooCommerce, and offer persistent memory for returning users, AgentiveAIQ’s Editor’s Choice ranking is well‑justified. For retailers already invested in helpdesk ecosystems like Zendesk or Help Scout, the built‑in AI chatbots provide a seamless upgrade path. Small Shopify stores that need a zero‑cost solution can start with Shopify Chat, while larger enterprises with heavy messaging needs may benefit from SendBird’s scalable infrastructure. Whichever solution you choose, ensure it aligns with your technical stack, budget, and customer service goals. Start with a free trial or demo today and watch your order‑status interactions become a friction‑less experience for your shoppers.