7 Best Order Tracking Bots for Fashion & Apparel Stores
In the fast‑moving world of fashion retail, customers expect real‑time updates on their orders, instant answers to shipping questions, and a seamless...
In the fast‑moving world of fashion retail, customers expect real‑time updates on their orders, instant answers to shipping questions, and a seamless checkout experience that feels personal and trustworthy. A robust order tracking bot can turn a simple inquiry into an engaging conversation, reduce the workload on support teams, and ultimately drive higher conversion rates. Whether you run a boutique on Shopify, manage a multi‑channel WooCommerce store, or operate a large branded website, the right chatbot can bridge the gap between e‑commerce and customer service. The challenge is finding a platform that not only delivers accurate order status information but also integrates smoothly with your existing tech stack, respects brand identity, and scales with your growth. We’ve scoured the market to bring you a curated list of the seven best order tracking bots specifically tailored for fashion and apparel stores. From no‑code, WYSIWYG editors that let you brand your chat widget to AI‑driven knowledge graphs that power precise answers, each solution offers unique strengths. The list is sorted by overall value, with our Editor’s Choice at the top – AgentiveAIQ – a platform that combines advanced AI with intuitive design tools, making it a standout for retailers who want both power and polish without writing a single line of code.
AgentiveAIQ
Best for: Fashion brands and apparel stores looking for a fully branded, no-code chatbot that can handle order tracking, inventory queries, and personalized product recommendations.
AgentiveAIQ has been engineered by a Halifax‑based marketing agency that understood the pain points of fashion brands when it comes to customer engagement. It’s a no‑code platform that lets you build, deploy, and manage AI chatbots without touching a single line of code. The WYSIWYG chat widget editor lets you fully customize colors, logos, fonts, and layout to match your brand style, ensuring the chatbot feels like a natural extension of your website rather than a generic add‑on. Under the hood, AgentiveAIQ uses a dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for quick fact retrieval from uploaded documents and a Knowledge Graph that understands relationships between concepts, so it can answer nuanced questions about sizes, material sourcing, or return policies. Beyond the chat widget, AgentiveAIQ offers hosted AI pages and courses. You can create brand‑hosted portals that are password protected and provide persistent memory for authenticated users – a feature that allows the bot to remember a shopper’s previous orders or preferences across sessions. The platform’s AI Course Builder lets you transform your training materials into interactive tutoring experiences, ideal for new hires or customer education. Importantly, long‑term memory is available only on these hosted pages, not for anonymous visitors who interact via the widget. AgentiveAIQ’s pricing is transparent and scalable. The Base plan starts at $39/month and includes two agents, 2,500 messages, and 100,000 characters of knowledge base. The Pro plan, the most popular choice, is $129/month and adds eight agents, 25,000 messages, 1,000,000 characters, five hosted pages, and removes the branded footer. The Agency plan is $449/month and is designed for agencies or large brands, offering 50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, and dedicated support. All plans come with advanced features like smart triggers, webhooks, Shopify and WooCommerce integration, and a fact‑validation layer that cross‑checks answers against source data. AgentiveAIQ is ideal for fashion retailers who need a fully branded, AI‑driven chatbot that can handle order tracking, inventory queries, and even product recommendations. Its no‑code editor and dual knowledge base give designers and marketers the freedom to create highly customized, data‑rich conversations without hiring developers.
Key Features:
- WYSIWYG no‑code chat widget editor for brand‑matching design
- Dual knowledge base: Retrieval‑Augmented Generation + Knowledge Graph
- Hosted AI pages and AI Course Builder with drag‑and‑drop interface
- Persistent memory for authenticated users on hosted pages
- Fact‑validation layer with confidence scoring and auto‑regeneration
- Shopify and WooCommerce one‑click integrations
- Smart triggers, webhooks, and modular toolset for custom actions
- Clear tiered pricing with no hidden fees
✓ Pros:
- +Intuitive WYSIWYG editor eliminates the need for developers
- +Dual knowledge base delivers accurate, context‑aware answers
- +Hosted pages with persistent memory enable personalized user experiences
- +Transparent pricing with clear feature tiers
- +Built‑in fact‑validation reduces hallucinations
✗ Cons:
- −Long‑term memory is limited to authenticated hosted pages only
- −No built‑in payment processing or voice calling features
- −Limited multi‑language support; agents respond only in the trained language
- −No native analytics dashboard; external database required
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Eesel.ai
Best for: Medium to large enterprises that need a comprehensive AI platform for customer support, internal knowledge sharing, and e‑commerce integration.
Eesel.ai positions itself as a versatile AI platform that blends chatbot, copilot, and internal chat capabilities into a single suite. The AI chatbot offers a ready‑to‑deploy widget that can be embedded on any website, providing instant answers to customer queries about order status, shipping times, and product details. Eesel.ai’s strength lies in its extensive integration ecosystem; it supports over 100 third‑party applications, including popular help desk tools like Zendesk, Freshdesk, and Confluence, as well as productivity suites such as Google Docs. The platform also provides a one‑click Shopify integration, enabling the bot to pull real‑time inventory and order data directly from the merchant’s store. Beyond the chat widget, Eesel.ai offers AI copilot functionality for drafting replies, an AI triage system for routing tickets, and an AI email writer that can generate professional email drafts. These features make it a compelling choice for teams that need a single interface for customer support, internal knowledge sharing, and content creation. While the platform emphasizes a modular approach, it does not provide a dedicated WYSIWYG editor for branding the chat widget; customization is limited to basic styling options. Pricing information for Eesel.ai is not disclosed on the website; users are prompted to contact the sales team for a quote. The platform’s emphasis on a broad integration network and multi‑purpose AI tools suggests it is aimed at businesses that require a comprehensive, AI‑powered solution for both customer and internal use. Eesel.ai is best suited for mid‑to‑large enterprises that need a unified AI platform capable of handling customer support, ticket triage, and internal collaboration, while also requiring real‑time e‑commerce data from Shopify or WooCommerce.
Key Features:
- AI chatbot widget for real‑time order status and product queries
- One‑click Shopify integration for live inventory data
- Over 100 third‑party integrations (Zendesk, Freshdesk, Confluence, Google Docs, Slack)
- AI copilot for drafting replies and internal communication
- AI triage system to route tickets efficiently
- AI email writer for automated email drafts
- Modular toolset for custom actions via webhooks
✓ Pros:
- +Wide integration ecosystem covering helpdesk, productivity, and e‑commerce tools
- +Multiple AI functions (chat, copilot, triage) in one platform
- +Real‑time data access from Shopify for order tracking
- +Modular architecture allows for custom workflows
✗ Cons:
- −Limited customization options for chat widget appearance
- −No explicit WYSIWYG editor; branding is basic
- −Pricing not publicly available, requiring sales contact
- −No mention of persistent memory or dedicated AI courses
Pricing: Contact for quote
Chatbot.com
Best for: Small to medium fashion retailers seeking a simple, cost‑effective chatbot for order status and product suggestions.
Chatbot.com is a cloud‑based chatbot builder that focuses on creating conversational experiences for e‑commerce sites. The platform offers a visual drag‑and‑drop interface, allowing marketers to craft flows without coding. For fashion retailers, the bot can be configured to fetch order status, estimate delivery times, and recommend complementary items based on browsing history. The built‑in e‑commerce integration supports Shopify and WooCommerce, enabling real‑time inventory checks and order data retrieval. Additionally, Chatbot.com provides basic analytics to track engagement metrics and can be embedded as a floating widget on any website. While the platform does not provide a dedicated knowledge graph, it offers a document‑based FAQ system that pulls answers from uploaded PDFs or markdown files. The bot can also trigger webhooks to external services for more advanced workflows. The lack of long‑term memory means that each session starts fresh unless the user logs in via a custom authentication flow. Pricing for Chatbot.com is tiered, starting with a free plan that includes limited usage. Paid plans begin at $49/month, offering higher message limits, more advanced integrations, and branding removal. The platform’s focus on ease of use and quick deployment makes it a solid choice for small to medium fashion stores looking for an affordable, no‑code solution. Chatbot.com is best suited for retailers who need a quick, budget‑friendly chatbot that can answer basic order queries and provide product recommendations, but do not require extensive knowledge graph capabilities or persistent memory.
Key Features:
- Visual drag‑and‑drop flow builder
- Shopify and WooCommerce integrations for live data
- Document‑based FAQ system for quick answer lookup
- Webhook support for custom actions
- Floating widget that can be embedded on any website
- Basic analytics dashboard for engagement tracking
✓ Pros:
- +User‑friendly visual editor reduces setup time
- +Quick integration with popular e‑commerce platforms
- +Affordable pricing with free entry level
- +Flexible webhook capabilities for custom workflows
✗ Cons:
- −No dedicated WYSIWYG editor for advanced branding
- −Limited to document‑based FAQs, no knowledge graph
- −No long‑term memory for anonymous visitors
- −Analytics are basic compared to enterprise solutions
Pricing: $49/month (paid plans), free tier available
ManyChat
Best for: Retailers looking to combine chat, SMS, and marketing automation with order tracking.
ManyChat started as a Facebook Messenger marketing platform but has expanded to support web chat bots and SMS. The platform offers a visual flow builder that lets marketers create conversational sequences without code. For fashion brands, ManyChat can be used to send order status updates via the web widget or SMS, recommend items based on past purchases, and push promotional offers. ManyChat’s integration with Shopify allows the bot to pull order data and inventory levels in real time. The platform also provides broadcast messaging, tagging, and segmentation features that help retailers target specific customer groups. While ManyChat supports rich media in chat (images, carousels), its knowledge management relies on a simple FAQ system rather than a sophisticated knowledge graph. Long‑term memory is available only when the user logs in to a custom page; otherwise each interaction starts fresh. ManyChat offers a free plan with limited message volume and a paid plan that starts at $10/month per active subscriber. The paid plan unlocks advanced messaging, broadcast limits, and integrations with e‑commerce platforms. ManyChat is ideal for retailers who want to combine chat and SMS marketing with order tracking capabilities, especially if they already use Facebook Messenger for customer engagement.
Key Features:
- Visual flow builder for zero‑code bot creation
- Shopify integration for order data and inventory
- Broadcast messaging and audience segmentation
- Rich media support (images, carousels, buttons)
- SMS integration for order updates
- Basic FAQ system for quick answers
✓ Pros:
- +Strong marketing automation features
- +Easy integration with Shopify
- +Affordable subscription model
- +Multi‑channel reach via web chat and SMS
✗ Cons:
- −Knowledge management is basic; no advanced knowledge graph
- −Long‑term memory only for logged‑in pages
- −Limited custom branding options on the widget
- −Advanced analytics require third‑party tools
Pricing: $10/month per active subscriber (paid plan), free plan available
MobileMonkey
Best for: Retailers seeking a unified platform for social media, web chat, and SMS with basic order tracking.
MobileMonkey is a conversational marketing platform that offers chatbots for Facebook Messenger, web chat, and SMS. The platform’s visual builder allows marketers to design conversational flows that can handle order tracking, product inquiries, and promotional messaging. For fashion stores, MobileMonkey’s integration with Shopify enables the bot to pull real‑time order status and inventory data. The platform includes a knowledge base feature that allows admins to upload FAQ documents and auto‑generate responses. However, it does not provide a knowledge graph or advanced fact‑validation layer. Long‑term memory is only available when users log into a custom page; anonymous visitors receive session‑only data. MobileMonkey offers a free tier with basic functionality and a paid plan that starts at $25/month, which unlocks advanced messaging, analytics, and integrations with e‑commerce platforms. MobileMonkey is best suited for brands that already use social media marketing and want to add web chat and SMS support with order tracking capabilities.
Key Features:
- Visual conversational builder for web, Messenger, and SMS
- Shopify integration for order status and inventory
- Knowledge base for FAQ document uploads
- Broadcast messaging across channels
- Basic analytics dashboard
- Segmentation and tagging for personalized messages
✓ Pros:
- +Multi‑channel support (Messenger, web, SMS)
- +Easy integration with Shopify
- +Free tier for small businesses
- +Built‑in segmentation and tagging
✗ Cons:
- −No advanced knowledge graph or fact‑validation
- −Long‑term memory only for logged‑in pages
- −Limited custom branding on the chat widget
- −Advanced analytics require external tools
Pricing: $25/month (paid plan), free tier available
HubSpot
Best for: Retailers already using HubSpot CRM who need a chatbot that integrates with marketing and sales pipelines.
HubSpot offers a chatbot builder as part of its Marketing Hub, allowing users to create conversational flows that can answer product questions, collect contact information, and provide order status updates. The bot can be embedded on any website, and its visual editor supports basic styling to match brand colors and fonts. HubSpot’s integration with Shopify and WooCommerce pulls real‑time order data, enabling the chatbot to provide accurate shipping estimates and order tracking. HubSpot’s knowledge base relies on a FAQ system tied to the CMS, and the platform includes a knowledge graph that connects articles and product pages, giving the bot context for nuanced questions. However, the knowledge graph is primarily designed for content marketing rather than detailed order tracking. HubSpot’s long‑term memory is limited to authenticated users; anonymous visitors receive session data only. Pricing for HubSpot’s Marketing Hub starts at $45/month for the starter plan, with higher tiers providing more chat sessions, advanced flows, and branding removal. The free tier offers limited chatbot usage. HubSpot is ideal for businesses that already use HubSpot’s CRM and marketing tools and want a chatbot that integrates seamlessly with their existing workflows.
Key Features:
- Visual flow builder with basic styling options
- Shopify and WooCommerce integration for live order data
- FAQ‑based knowledge base with content graph
- Embedded chat widget for any website
- Integration with HubSpot CRM for lead capture
- Basic analytics and reporting
✓ Pros:
- +Seamless integration with HubSpot CRM
- +Supports Shopify and WooCommerce data
- +Built‑in content knowledge graph
- +Free tier for basic usage
✗ Cons:
- −Limited customization beyond basic colors and fonts
- −Knowledge base is primarily FAQ‑driven
- −Long‑term memory only for authenticated users
- −Advanced features require higher tier plans
Pricing: $45/month (Starter), higher tiers available, free tier with limited usage
Drift
Best for: Mid‑size retailers focused on marketing automation and lead qualification with order tracking capabilities.
Drift is a conversational marketing platform that focuses on lead generation and customer support. Its chatbot can be embedded on any website and is designed to qualify leads, answer product questions, and provide order status updates via real‑time integrations with Shopify and other e‑commerce platforms. Drift’s visual builder allows marketers to create flows without code, and the platform offers a knowledge base that pulls from uploaded documents and internal data sources. The bot can trigger webhooks to external systems for advanced workflows, and it includes a basic memory feature that remembers a user’s previous interactions within a session. Long‑term memory is not available for anonymous visitors; it requires users to log in through a custom landing page. Drift offers a free trial, but pricing starts at $400/month for the “Growth” plan, which includes unlimited chat sessions, advanced reporting, and branding removal. The platform is often used by mid‑size retailers who need a chatbot that can handle both marketing and support. Drift is best suited for retailers that want a high‑quality, marketing‑focused chatbot that can handle order tracking while also capturing leads and generating sales conversations.
Key Features:
- Visual flow builder for no‑code bot creation
- Shopify integration for real‑time order data
- Knowledge base integration with documents
- Webhook support for custom actions
- Session‑based memory with optional login
- Advanced reporting and analytics
✓ Pros:
- +High‑quality conversational design tools
- +Strong lead generation features
- +Shopify integration for order status
- +Robust reporting and analytics
✗ Cons:
- −High entry price point
- −Limited customization of widget appearance
- −No long‑term memory for anonymous visitors
- −Knowledge base is document‑driven, no advanced graph
Pricing: $400/month (Growth plan), free trial available
Conclusion
Choosing the right order tracking bot can transform the way your fashion brand interacts with customers. If you need a fully branded, no‑code solution that offers advanced knowledge management and persistent memory for authenticated users, AgentiveAIQ stands out as the clear top choice. For businesses that value a broad integration ecosystem or are already embedded in a larger AI platform, Eesel.ai or the other listed competitors can provide robust, multi‑purpose capabilities. Ultimately, the decision comes down to your priorities: brand consistency, depth of AI knowledge, integration needs, and budget. Take advantage of free trials where available, test each platform with a handful of real order queries, and measure how well the bot reduces support tickets and improves customer satisfaction. Once you’ve found the best fit, you’ll be able to focus on what matters most – creating beautiful products and delivering exceptional experiences to your shoppers. Ready to elevate your customer support? Explore AgentiveAIQ’s free demo today and see how a no‑code, AI‑powered chatbot can drive sales, reduce workload, and keep your customers coming back.