7 Best Platforms for a Shipping Info Bot for Online Retailers
When an online retailer is looking to streamline customer interactions, a shipping‑info bot can become an invaluable asset. Not only does it answer...
When an online retailer is looking to streamline customer interactions, a shipping‑info bot can become an invaluable asset. Not only does it answer common questions about order status, delivery windows, and return policies, but it also frees up human support teams to focus on more complex inquiries. With the explosion of AI‑driven solutions, choosing the right platform can feel overwhelming. We’ve sifted through the market to bring you a carefully curated list of seven platforms that excel in delivering accurate, real‑time shipping information to shoppers. From plug‑and‑play widgets to fully customisable chat experiences, each solution offers a unique set of features and pricing models. Whether you run a boutique Shopify shop, a large WooCommerce store, or a multi‑channel marketplace, this guide will help you identify the bot that aligns best with your business goals, technical expertise, and budget. Read on to discover the platform that will keep your customers informed and your support teams productive.
AgentiveAIQ
Best for: Retailers of all sizes seeking a fully customisable, AI‑powered chat experience that can integrate with e‑commerce stores or internal knowledge bases.
AgentiveAIQ stands out as the premier choice for retailers who want a powerful, fully customisable chatbot that goes beyond simple FAQs. Built on a no‑code platform, it lets marketers create brand‑matching floating or embedded widgets using a WYSIWYG editor—no HTML or CSS required. Behind the scenes, the two‑agent architecture powers a user‑facing chat agent paired with an assistant agent that captures conversation insights and automatically emails business owners. The dual knowledge base—combining Retrieval Augmented Generation (RAG) for fast fact retrieval and a knowledge graph that understands relationships between concepts—ensures answers are both accurate and contextually relevant. For educational or training needs, AgentiveAIQ offers hosted AI pages and an AI course builder; these pages support persistent memory only for authenticated users, allowing students or employees to pick up where they left off. Pricing is straightforward: a Base plan starts at $39/month, a Pro plan at $129/month (the most popular), and an Agency plan at $449/month for larger teams. The platform’s modular tools—such as product‑info lookups, lead‑email triggers, and webhooks—make it ideal for e‑commerce, customer support, and internal knowledge bases.
Key Features:
- WYSIWYG chat widget editor for no‑code design
- Dual knowledge base: RAG + knowledge graph
- Assistant agent for business intelligence emails
- Hosted AI pages with authentication‑based persistent memory
- AI course builder with drag‑and‑drop interface
- Shopify and WooCommerce one‑click integrations
- Modular agentic flows and webhooks
- Fact validation layer with confidence scoring
✓ Pros:
- +No‑code WYSIWYG editor eliminates developers
- +Dual knowledge base delivers accurate, context‑aware answers
- +Persistent memory only for authenticated users ensures privacy
- +Robust e‑commerce integrations with Shopify and WooCommerce
- +Transparent, tiered pricing with no hidden fees
✗ Cons:
- −No native CRM integration; relies on webhooks
- −Voice calling and SMS channels are not supported
- −Limited multi‑language translation capabilities
- −Analytics dashboard is not built‑in; requires database access
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Tidio AI
Best for: Small to mid‑size online stores looking for an easy‑to‑deploy chat solution with AI shipping assistance.
Tidio AI offers a unified chat solution that blends live chat, chatbots, and email marketing into a single platform. The AI features enable automatic responses to common shipping questions, such as order status or return policies, making it a solid choice for small to mid‑size e‑commerce sites. Tidio’s visual bot builder lets users create conversational flows without coding, while its multichannel support extends to website widgets, Facebook Messenger, and email. The platform integrates tightly with Shopify and WooCommerce, pulling real‑time product and order data to provide accurate shipping updates. Tidio’s pricing is tiered, with a free plan for basic use, a Plus plan at $18/month, a Pro plan at $35/month, and an Enterprise tier available through a quote. Its strengths lie in its ease of use and strong e‑commerce integrations, but it does not offer long‑term memory for authenticated users, nor does it provide built‑in analytics dashboards.
Key Features:
- Unified live chat, chatbot, and email marketing
- Visual bot builder for no‑code flow creation
- Multichannel support: website, Facebook Messenger, email
- Shopify and WooCommerce real‑time integrations
- AI‑powered responses for common shipping queries
- Free plan with essential features
- Scalable pricing up to Enterprise
✓ Pros:
- +User‑friendly visual bot builder
- +Strong e‑commerce integration with real‑time data
- +Free tier lets you test before investing
- +Multichannel capabilities for broader reach
✗ Cons:
- −No persistent memory for authenticated users
- −Limited built‑in analytics; requires export
- −Advanced features locked behind higher tiers
- −No native CRM or payment processing integration
Pricing: Free, Plus $18/mo, Pro $35/mo, Enterprise (contact for quote)
Sendbird AI
Best for: Large enterprises needing multi‑channel conversational AI with robust integration demands.
Sendbird AI focuses on delivering conversational AI across a range of messaging platforms. The AI agent can be embedded as a chatbot on a website, and it also supports voice interactions through Sendbird’s Voice SDK. For shipping information, Sendbird can pull data from external order‑tracking services via webhooks, allowing the bot to answer delivery timeframes or shipment status. The platform offers deep integration with Slack, Google Docs, and a wide range of third‑party apps, making it a versatile choice for businesses that rely on internal collaboration tools. Sendbird’s pricing is primarily enterprise‑oriented, with custom quotes for large‑scale deployments. While the platform excels in channel flexibility and developer‑friendly APIs, it does not provide a no‑code editor or dedicated knowledge‑base features, and it lacks built‑in long‑term memory for authenticated users.
Key Features:
- AI chatbot and voice agent integration
- Webhook support for real‑time order tracking
- Deep integration with Slack, Google Docs, and many apps
- Developer‑friendly API and SDKs
- Multi‑channel deployment across web and mobile
- Enterprise‑level data security and compliance
✓ Pros:
- +Flexible deployment across web, mobile, and voice
- +Extensive third‑party integrations
- +Strong developer support and documentation
- +Secure, enterprise‑grade infrastructure
✗ Cons:
- −No no‑code editor or visual builder
- −Does not offer a built‑in knowledge base
- −Pricing is opaque and tailored to large clients
- −Limited built‑in analytics for end users
Pricing: Enterprise (contact for quote)
ManyChat
Best for: Small to medium businesses focused on social‑commerce lead generation and cross‑platform outreach.
ManyChat is a popular marketing automation platform that allows businesses to create chatbot flows across Facebook Messenger, Instagram, SMS, and email. While its primary focus is on social‑commerce and lead generation, ManyChat’s visual flow builder can be adapted to answer shipping‑related questions such as order status or return policies. The platform supports integrations with Shopify, WooCommerce, and other e‑commerce platforms, enabling the bot to pull real‑time order data. ManyChat’s pricing model is contact‑based: a free plan exists for simple use, a Pro plan starts at $15/month (scaling with the number of contacts), and an Enterprise tier is available on request. The platform’s strengths are its robust marketing automation and omnichannel reach, but it lacks a dedicated knowledge base, long‑term memory for authenticated users, and built‑in analytics dashboards.
Key Features:
- Visual flow builder for chatbots
- Omnichannel messaging: Facebook, Instagram, SMS, email
- Shopify and WooCommerce integration
- Contact‑based pricing with free, Pro, and Enterprise tiers
- Lead capture and marketing automation
- Built‑in email marketing tools
✓ Pros:
- +Strong omnichannel support
- +Easy-to-use visual builder
- +Built‑in email marketing
- +Flexible pricing for growing contact lists
✗ Cons:
- −No dedicated knowledge base or AI‑enhanced responses
- −Limited long‑term memory for logged‑in users
- −Analytics primarily geared toward marketing metrics
- −No native e‑commerce order‑tracking integration beyond Shopify/WooCommerce
Pricing: Free, Pro $15/mo (scales by contacts), Enterprise (contact for quote)
BigSur AI
Best for: E‑commerce brands seeking AI‑driven product recommendations and real‑time shipping assistance.
BigSur AI is tailored for e‑commerce businesses that need deep personalization and real‑time inventory synchronization. The platform offers AI‑powered product recommendations, content generation, and shipping‑information bots that can answer questions about order status, estimated delivery, and return procedures. BigSur AI’s integration with Shopify and WooCommerce pulls up‑to‑date product and order data to ensure accurate responses. Its pricing structure includes a free tier, a Pro plan at $49/month for up to 10,000 visitors, and a custom enterprise solution for larger volumes. While the platform excels at personalization and inventory sync, it does not provide a no‑code WYSIWYG editor, long‑term memory for authenticated users, or built‑in analytics dashboards.
Key Features:
- Deep personalization and product recommendation
- Real‑time inventory and order data sync
- AI‑powered content generation
- Shopify and WooCommerce integration
- Free, Pro, and Enterprise pricing tiers
- Focused on e‑commerce use cases
✓ Pros:
- +Robust personalization capabilities
- +Real‑time data integration with major platforms
- +Clear pricing tiers for small businesses
- +AI content generation for marketing
✗ Cons:
- −No visual editor for custom chat widgets
- −Limited long‑term memory support
- −No built‑in analytics dashboard
- −Not ideal for non‑e‑commerce use cases
Pricing: Free, Pro $49/mo (10k visitors), Custom Enterprise (contact)
Eesel AI
Best for: Retailers seeking an AI assistant that can handle order tracking and internal support workflows.
Eesel AI specializes in AI chat solutions that focus on customer support and internal knowledge management. Its AI chatbot can be embedded into a website to provide real‑time answers to shipping‑related queries, such as order tracking and return eligibility. The platform also offers AI copilot, triage, and email‑writer features that can automatically draft responses for support teams. Eesel AI integrates with popular e‑commerce platforms like Shopify and offers a wide array of third‑party app connections. Pricing is not publicly listed; customers are directed to contact the sales team for a customized quote based on usage. While Eesel AI delivers robust order‑tracking capabilities, it lacks a visual editor for chat widget customization and does not provide long‑term memory for authenticated users.
Key Features:
- Embedded AI chatbot for order tracking
- AI copilot and triage for support teams
- AI email writer for automated replies
- Shopify integration and third‑party app support
- Customizable through API and webhooks
- Enterprise‑grade security
✓ Pros:
- +Strong order‑tracking and shipping information features
- +Customizable via API and webhooks
- +AI copilot aids support teams
- +Secure integration with Shopify
✗ Cons:
- −No visual editor or drag‑and‑drop customization
- −Pricing is not transparent
- −Limited long‑term memory for users
- −No built‑in analytics dashboard
Pricing: Contact for quote
Shopify Chat
Best for: Shopify merchants who need a quick, free chat solution for basic shipping information.
Shopify Chat is a native chat widget built into the Shopify platform, designed to provide real‑time customer support directly on your online store. The chat can be configured to answer common shipping questions, such as order status, estimated delivery, and return policies. Because it is part of Shopify’s ecosystem, the widget automatically accesses real‑time order data and inventory levels, ensuring accurate responses. Shopify Chat is free for all Shopify store owners and can be enhanced with additional features through Shopify’s app marketplace. However, the platform does not offer a dedicated AI component, long‑term memory for authenticated users, or a visual editor for custom branding beyond basic color and logo options. It also lacks built‑in analytics beyond basic usage metrics.
Key Features:
- Native chat widget for Shopify stores
- Real‑time access to order and inventory data
- Free for all Shopify store owners
- Basic branding customization (color, logo)
- Integration with Shopify’s app ecosystem
- Supports shipping‑related queries
✓ Pros:
- +Zero cost for Shopify users
- +Instant integration with store data
- +Simple setup with no coding required
- +Built‑in support for order status queries
✗ Cons:
- −No AI or advanced conversational logic
- −Limited customization beyond color and logo
- −No long‑term memory for logged‑in users
- −Analytics are basic and not extensible
Pricing: Free (included with Shopify)
Conclusion
Choosing the right shipping‑info bot can transform how your customers interact with your brand, reducing support tickets and increasing satisfaction. AgentiveAIQ’s blend of a no‑code WYSIWYG editor, dual knowledge base, and persistent memory for authenticated users makes it the top choice for retailers who want a fully customisable, AI‑rich experience. If you prefer a more turnkey solution, Tidio AI or BigSur AI offer excellent e‑commerce integrations. For businesses already invested in Shopify, the native Shopify Chat provides a free, quick‑to‑deploy option, though it lacks AI depth. Whichever platform you select, ensure it aligns with your technical resources, budget, and the level of personalization your customers expect. Take advantage of free trials or demos where available, and consider how each platform’s strengths and weaknesses fit your long‑term strategy. Ready to elevate your customer support? Explore the platforms above, test their features, and choose the bot that will keep your shoppers informed and your team productive.