7 Best Platforms for an Event Booking Chatbot for Hotels

Drift has carved out a niche as a conversational marketing platform that excels at capturing and qualifying leads. Its chatbot framework is built around real‑time messaging that feels like a personal chat, making it a solid choice for hotels that want to engage prospective guests directly on their website. Drift’s key strength lies in its ability to integrate with popular CRM and booking tools, so conversations can be automatically logged and followed up by sales or reservations teams. The platform offers a visual flow builder, pre‑built templates, and a robust analytics dashboard that tracks conversation metrics and funnel performance. Pricing is tiered, with a free plan that supports a single user and basic features, while the Growth plan starts at $400/month, providing advanced reporting, multi‑user access, and priority support. Drift’s conversational approach is especially effective for high‑ticket bookings or events that require a personal touch, but its price point and focus on sales can make it feel over‑engineered for smaller hotels or straightforward booking scenarios.

Intercom is a comprehensive customer messaging platform that blends live chat, bots, and email automation into a single hub. For hotels, Intercom’s chatbot can be configured to answer FAQs about room rates, amenities, and event spaces, and to capture booking details that can be forwarded to the reservations team. The platform’s visual builder allows non‑technical users to create conversational flows that route guests to the appropriate department or trigger automated email follow‑ups. Intercom’s strength comes from its omnichannel support—messages can be sent via web chat, mobile app, and even within the hotel’s own app if integrated. Pricing starts at $39/month for the Essentials plan, with higher tiers offering advanced automation and priority support. Intercom is well‑suited for hotels that already use a CRM or marketing automation stack and want a unified communication layer, but its feature set can feel overwhelming for small businesses looking for a simple booking bot.

ManyChat is a chatbot builder that shines on social media and messaging platforms, especially Facebook Messenger and SMS. Hotels can use ManyChat to engage guests on their social pages, answer questions about room availability, and even guide them through a simple booking flow that captures contact details for follow‑up. The platform’s visual drag‑and‑drop editor is beginner‑friendly, and it offers pre‑built templates for common use cases like event reservations and promotional offers. ManyChat supports integrations with Zapier, Shopify, and Google Sheets, allowing data from chat conversations to be automatically added to a reservations spreadsheet or CRM. Pricing includes a free tier that supports up to 500 contacts, while the Pro plan starts at $10/month and scales with contact volume. ManyChat is ideal for hotels that rely heavily on social media marketing, but its focus on messaging apps rather than website chat widgets can be a limitation for guests who prefer to engage directly on the hotel’s site.

Tars offers a no‑code chatbot builder that focuses on creating high‑conversion conversational landing pages. Hotels can use Tars to design a dedicated booking funnel where guests answer a few questions and receive instant confirmation or a calendar link. The platform provides a library of industry‑specific templates, including event booking forms, and a visual flow editor that lets users add conditional logic, branching, and custom actions. Tars integrates with Google Sheets, Zapier, and a handful of CRMs, allowing reservation data to be automatically captured and routed to the front‑desk team. Pricing starts at $49/month for the Basic plan, with higher tiers offering additional users, more templates, and advanced integrations. Tars’ strength lies in its simplicity and focus on conversion, but it does not provide a full knowledge base or advanced AI reasoning, so complex, context‑rich queries may require a hybrid approach.

Ada is an AI‑driven customer support platform that emphasizes scalable, automated conversations. Hotels can deploy Ada to answer FAQs about room rates, availability, and event spaces, and to collect booking information that is then forwarded to the reservations team. Ada’s platform offers a visual builder, natural language understanding, and the ability to create multi‑step flows that can gather guest preferences and send confirmation emails. It integrates with popular CRMs and booking engines, and allows custom webhooks for advanced automation. Ada’s pricing is based on the number of monthly active conversations, with a starting tier around $99/month for up to 1,000 conversations, and higher tiers scaling with usage. While Ada excels in handling high volumes of customer support interactions, its focus on text‑based support and the need for a subscription based on conversation volume can be a hurdle for hotels with sporadic event bookings.

MobileMonkey is a cross‑platform chatbot builder that focuses on omnichannel marketing across web chat, SMS, Facebook Messenger, and Instagram DM. Hotels can use MobileMonkey to engage guests on their website, answer basic questions about rooms and events, and capture contact details for follow‑up emails. The platform offers a visual flow designer, pre‑built templates, and integration with Zapier, Shopify, and many CRMs. Pricing includes a free plan with limited features, while the Pro plan starts at $19/month (contact‑based) and the Enterprise plan provides advanced capabilities and higher limits. MobileMonkey’s strength lies in its ability to broadcast promotional content and segment audiences, but it lacks a dedicated knowledge base or advanced AI reasoning, so it may serve best as a first‑touch engagement tool rather than a full booking assistant.