7 Best Product Recommendation Bots for Online Retailers

Drift has positioned itself as a conversational marketing platform that can be adapted for e‑commerce product recommendations. Its chat interface is designed to qualify leads and guide prospects through a personalized buying journey. Drift’s AI engine can suggest products based on user intent, past interactions, and product catalog data, making it a useful tool for retailers looking to boost upsells and cross‑sell. The platform offers a visual builder for custom bots, along with a library of pre‑built templates for various sales scenarios. Drift’s integrations include Shopify, Salesforce, HubSpot, and Zendesk, enabling the bot to pull real‑time inventory and order data. It also supports email and SMS follow‑ups, allowing for multichannel engagement. Pricing for Drift is tiered, starting at $400/month for the Business plan, which includes 10,000 conversations per month, unlimited bots, and advanced analytics. Higher tiers available for larger enterprises. Despite its robust feature set, Drift can be expensive for smaller retailers, and its user interface can appear complex for non‑technical teams. Overall, Drift is a solid choice for retailers who need a high‑level conversational platform that also supports sales and marketing workflows, but it may be overkill for those who only need simple product recommendations.

Intercom is a widely adopted customer messaging platform that offers an AI chatbot capable of handling product inquiries and recommending items based on user behavior. The bot can be embedded on any website and is highly customizable through a visual editor, allowing retailers to maintain brand consistency without writing code. Key features include real‑time product search, dynamic product cards, and the ability to trigger email sequences based on chat interactions. Intercom integrates with major e‑commerce platforms like Shopify, BigCommerce, and Magento, providing seamless access to inventory and order history. Intercom’s pricing starts at $39/month for the Essential plan, which includes 1,000 conversations per month and basic chatbot functionality. The Pro plan, at $99/month, adds advanced automation, unlimited bots, and deeper analytics. Larger plans are available for enterprises. Retailers appreciate Intercom’s intuitive interface and robust integration ecosystem, though the platform can become pricey as conversation volume grows.

ManyChat is a no‑code chatbot builder that has evolved from a messaging platform into a full‑featured conversational marketing tool. It supports product recommendations through its AI chatflow, allowing retailers to showcase items, offer personalized discounts, and drive conversions directly within the chat interface. The platform’s visual flow builder lets you create branching conversations without coding, and its integration with Shopify provides instant access to product catalogs and inventory. ManyChat also supports Facebook Messenger, SMS, and web chat, making it a versatile choice for multi‑channel engagement. Pricing starts at $10/month for the Starter plan, which includes basic chatbot functionality and up to 500 contacts. The Pro plan, at $50/month, adds advanced automation, unlimited contacts, and SMS integration. Premium features, such as paid broadcasts and advanced reporting, are available on the Enterprise plan. ManyChat’s simplicity and affordability make it attractive to small retailers, but its reporting capabilities are limited compared to other platforms.

Ada is an AI‑driven customer service platform that offers a chatbot capable of handling product inquiries and recommending items based on user context. The bot is built on a no‑code interface, allowing retailers to design complex conversational flows that can integrate with their product catalog. Ada’s strengths lie in its natural language understanding and ability to connect with popular CRM systems such as Salesforce, Zendesk, and Intercom. It also offers a knowledge base that can be queried in real time, enabling the bot to deliver accurate product information. The company’s pricing is not publicly listed; customers are encouraged to contact sales for a custom quote. According to industry sources, Ada’s pricing typically starts around $1,000/month for medium‑sized enterprises, with higher tiers for larger deployments. Retailers who need a highly customizable chatbot with robust integration options may find Ada valuable, though the high cost may be prohibitive for small businesses.

Bold360, now part of LogMeIn, offers an AI‑powered chatbot that can be used for product recommendations, customer support, and lead qualification. The platform provides a visual editor for building conversational flows and supports integration with e‑commerce platforms such as Shopify, Magento, and WooCommerce. Bold360’s chatbot can be embedded on websites, mobile apps, and messaging platforms. It includes features like real‑time product search, dynamic product cards, and the ability to hand off conversations to human agents when needed. The platform also offers a knowledge base that can be queried to provide accurate answers. Pricing for Bold360 starts at around $300/month for the Basic plan, which includes up to 10,000 messages and limited features. The Advanced plan, at $600/month, adds more messages and advanced analytics. Enterprise plans are available on request. Bold360 is well suited for retailers who need a hybrid human‑AI support model but may find its interface less intuitive than newer chatbot builders.

Tars is a chatbot creation platform that focuses on building conversational landing pages and lead‑generation bots. While it does not specialize in e‑commerce, its drag‑and‑drop interface and ability to embed dynamic content make it useful for retailers looking to create product recommendation flows that can be placed on product pages or blog posts. The platform supports integration with Zapier, allowing bots to pull data from external services such as Shopify or WooCommerce. Tars offers pre‑built templates for sales, support, and FAQ scenarios, and the bot can be embedded on any website using a simple code snippet. Pricing starts at $49/month for the Starter plan, which includes up to 5,000 chats per month and basic analytics. The Premium plan, at $99/month, adds more chats, advanced analytics, and custom branding. Tars is a cost‑effective option for small retailers who want to test chatbot flows without a large upfront investment, but it lacks native e‑commerce integrations and advanced AI capabilities.