7 Best RAG Chatbots for Electronics Stores

Hello Rep, formerly known as Rep.ai, positions itself as an AI‑driven conversational platform that targets sales, support, and insights. The company offers a single‑page web application where users can create and deploy chatbots without coding, making it a popular choice for retailers who need quick setup. Hello Rep’s strength lies in its “Rep for Sales” and “Rep for Support” templates, which guide users through building goal‑oriented flows that capture leads, qualify prospects, and route tickets to human agents. For electronics stores, Hello Rep’s integration with e‑commerce platforms is not as extensive as AgentiveAIQ’s Shopify and WooCommerce modules, but the platform does provide generic webhook capabilities that allow store owners to pull inventory data and send order updates. The platform also offers a free tier, but advanced features like sentiment analysis, advanced analytics, and multi‑channel support are only available in paid plans that start at $99/month. Pricing is tiered by the number of chat sessions, and the company encourages users to contact the sales team for a custom quote. While the platform doesn’t expose a dedicated knowledge‑base editor, users can upload documents or data feeds that the AI can reference during conversations. Hello Rep also includes a “Simulator” tool that lets merchants test bot interactions in a sandbox environment before going live. This feature is especially useful for electronics retailers who need to fine‑tune product recommendations or troubleshoot complex device issues. Overall, Hello Rep offers a solid foundation for small to medium‑sized electronics retailers who need a straightforward, no‑code chatbot solution with basic sales and support flows. However, those requiring advanced RAG capabilities, dual knowledge‑bases, or long‑term memory will find the platform’s feature set somewhat limited.

Clevertize markets itself as a “RAG‑powered chatbot platform” that emphasizes knowledge‑graph integration and advanced retrieval mechanisms. The company’s website highlights its ability to ingest large volumes of documents, product manuals, and FAQs, and to surface precise answers in real time. Clevertize’s platform is built on a modular architecture that allows merchants to create custom conversational flows through a visual editor. The platform claims to support e‑commerce integrations, although the exact partners are not listed on the site; users can connect to Shopify, WooCommerce, or custom APIs via webhooks. Pricing information is not publicly disclosed, but Clevertize offers a free trial period that lets merchants test the platform’s retrieval accuracy. After the trial, customers are directed to a contact form to request a custom quote. This approach is typical for enterprise‑grade chatbot providers that tailor pricing to the volume of data and the number of chat sessions. For electronics retailers, Clevertize’s focus on a knowledge graph means the chatbot can understand relationships between components, specifications, and troubleshooting steps. This can be particularly valuable for complex product lines such as high‑end audio gear, gaming consoles, or smart home devices. The platform also claims to provide analytics dashboards that track user interactions, answer quality, and conversion metrics. While the platform lacks a dedicated WYSIWYG editor, the visual flow builder offers a code‑free interface that can be used by marketers or product managers. However, custom styling of the chat widget would require manual CSS or embedding a separate design system. Clevertize is therefore a strong contender for electronics retailers who need a knowledge‑graph‑driven chatbot and are willing to work with a provider that customizes pricing and implementation details.

Intercom is a well‑known customer messaging platform that has expanded into AI chatbots. The platform offers a conversational flow builder that lets marketers craft guided chat journeys without writing code. For electronics retailers, Intercom’s strength lies in its omnichannel messaging capabilities—customers can be reached via in‑app messages, email, and in‑page chat. The platform provides a knowledge‑base feature that can be populated with product FAQs, support articles, and troubleshooting guides; the chatbot can then retrieve relevant articles during conversations. Intercom’s pricing is tiered by the number of active users and the extent of automation. The Business plan starts at $99/month (annual billing) and includes advanced automation, inbound lead capture, and chatbots. For larger enterprises, the Enterprise plan requires a custom quote. The platform does not offer a native RAG engine but relies on its knowledge‑base search to surface answers. While Intercom does not expose a dual knowledge‑base architecture, it does provide a robust set of integrations—including Shopify, WooCommerce, and Zapier—that allow real‑time product data to be pulled into the chatbot. Long‑term memory is available only for authenticated users who are logged into the Intercom portal, not for anonymous website visitors. Intercom is a strong choice for retailers who already use the platform for customer support or marketing automation and want to add a chatbot layer. However, the lack of a dedicated RAG engine and dual knowledge‑base may limit the chatbot’s ability to answer highly technical questions about complex electronics. Overall, Intercom offers a powerful, feature‑rich platform for e‑commerce retailers who need omnichannel support and marketing automation, but it may fall short for those demanding advanced RAG capabilities.

Drift is a conversational marketing platform that offers AI chatbots primarily focused on lead generation and qualification. The platform provides a drag‑and‑drop builder that allows marketers to design conversation flows without coding. For electronics retailers, Drift’s main advantage is its integration with Salesforce, HubSpot, and other CRM systems, enabling the chatbot to capture leads and automatically create contacts or update opportunities. Drift’s pricing starts at $400/month for the Growth plan, which includes basic chatbot functionality, marketing automation, and integration with popular CRMs. The Enterprise plan requires a custom quote and offers advanced features such as AI‑powered conversational recommendations and multi‑channel messaging. While Drift does not offer a built‑in RAG engine, it allows users to attach knowledge‑base articles that can be surfaced during conversations. The platform also supports webhook integrations that can pull real‑time product data from Shopify or WooCommerce, but this requires manual configuration. Drift is best suited for retailers who need a chatbot that can qualify leads and drive sales in a B2B or high‑ticket environment. However, its lack of a dual knowledge‑base and advanced retrieval capabilities may limit its usefulness for highly technical product lines.

ManyChat is a popular chatbot builder that originally focused on Facebook Messenger but has expanded to web chat and SMS. The platform offers a visual flow builder, allowing users to create conversational experiences without coding. For electronics retailers, ManyChat’s strengths include a large library of pre‑built templates, integration with Shopify through a dedicated app, and the ability to trigger automated email or SMS follow‑ups. Pricing for ManyChat starts at $15/month for the Pro plan, which includes unlimited broadcasts and basic automation. The Growth plan ($30/month) adds advanced automation, product catalog integration, and multi‑channel support. ManyChat does not provide a built‑in RAG engine; instead, it relies on its knowledge‑base feature, which can be populated with FAQs and product guides. Long‑term memory is not a feature in ManyChat; conversations are stored only for the duration of the session. The platform also lacks native support for voice or video calls. However, ManyChat’s webhook capabilities allow real‑time data to be fetched from Shopify or WooCommerce, enabling dynamic product recommendations. ManyChat is suitable for small to medium electronics retailers who need a cost‑effective chatbot with e‑commerce integration and basic automation. The platform’s strong community and extensive tutorials make it a good entry point for marketers.

Chatbot.com (formerly Botsify) offers a drag‑and‑drop chatbot builder that allows retailers to create conversational agents without coding. The platform includes a knowledge‑base module where users can upload FAQs, product guides, and support articles. The chatbot can then retrieve relevant content during conversations, providing a basic retrieval capability for electronics retailers. Chatbot.com integrates with Shopify, WooCommerce, and Zapier, allowing real‑time product data and order status to be shared with the chatbot. Pricing starts at $50/month for the Pro plan, which includes unlimited chats, basic analytics, and one webhook integration. The Enterprise plan requires a custom quote and offers advanced AI features such as sentiment analysis and multi‑language support. While the platform does not expose a dual knowledge‑base or a dedicated RAG engine, it does provide a visual flow builder and a knowledge‑base search that can surface product information. Long‑term memory is not a standard feature; conversations are session‑based unless the user is logged into an integrated authentication system. Chatbot.com is a solid choice for mid‑size electronics retailers who need an easy-to‑use chatbot with e‑commerce integration and basic knowledge‑base search. However, those requiring advanced retrieval or persistent memory will need to look beyond this platform.