7 Best RAG Chatbots for Hotels

Ada is a customer‑service chatbot platform that has been adopted by a growing number of hospitality brands for its conversational AI and robust knowledge‑base integration. The platform allows hotels to upload FAQs, policy documents, and booking procedures into a structured knowledge base that Ada can query in real‑time. Ada’s AI engine is designed to pull facts from the knowledge base and combine them with a generative model to produce natural‑language responses that feel conversational. The platform also supports integration with popular booking engines and property management systems, enabling the bot to pull room availability, rates, and reservation details on demand. Ada offers a visual bot builder that lets non‑technical staff create conversation flows, set up triggers, and define fallback logic. While it does not provide a dedicated WYSIWYG editor for widget styling, it does allow basic theme customization such as colors and fonts through its settings panel. Ada’s pricing is tiered, with a free starter plan that supports up to 100 conversations per month and paid plans that scale with conversation volume and feature set.

LivePerson has positioned itself as a conversational AI platform that powers customer interactions across a wide range of industries, including hospitality. Its core offering is a chatbot engine that can be trained on a hotel’s own documents, FAQs, and reservation data to deliver instant, accurate responses. LivePerson’s platform emphasizes real‑time integration with booking systems and property management software, allowing the bot to retrieve up‑to‑date availability, rates, and special offers. The platform includes a visual bot designer that lets users create dialogue flows, set up conditional logic, and define fallback paths to human agents. LivePerson also offers a wide range of channel support, including web widgets, mobile apps, and social media platforms such as Facebook Messenger and WhatsApp. While the platform does not provide a WYSIWYG editor for styling, it offers theme customization to align the chat experience with a hotel’s branding. LivePerson’s pricing is custom‑quoted, typically tailored to the volume of messages and the level of integration required. The platform is aimed at medium to large hotel chains that need a scalable, enterprise‑grade solution.

Intercom is a customer messaging platform that blends live chat, bots, and automated workflows. For hotels, Intercom offers a chatbot engine that can be trained on a knowledge base of FAQs, policy documents, and booking information. The bot can answer common guest questions, provide room recommendations, and even initiate booking steps when integrated with a hotel’s reservation system. Intercom’s visual bot builder allows non‑technical staff to design conversation flows, set up triggers, and define escalation paths to human agents. The platform also provides a knowledge base feature that can be surfaced within the chat, enabling guests to search for answers themselves. Intercom’s widgets can be embedded on a website with basic styling options, but it does not provide a dedicated WYSIWYG editor for advanced visual customization. Pricing for Intercom starts at $39/month for the Essentials plan, which includes basic bot functionality and live chat. Higher tiers add advanced automation, integrations, and analytics.

Tidio is a live chat and chatbot platform that offers a simple interface for creating automated responses. The platform allows hotels to upload FAQs, policy documents, and booking details into a knowledge base that the bot can reference in real‑time. Tidio’s chatbot engine uses a combination of rule‑based logic and a generative model to answer guest inquiries. Tidio provides a visual bot builder with drag‑and‑drop blocks, making it easy for non‑technical staff to set up conversation flows. The chat widget can be embedded on a website and is customizable in terms of colors, icons, and placement, though the customization options are more limited compared to a full WYSIWYG editor. Pricing is tiered: the free plan allows up to 500 messages/month, while paid plans start at $18/month and scale with additional features such as custom bots and integrations.

Drift is a conversational marketing platform that offers chatbot capabilities for lead qualification and customer engagement. While it is primarily used by B2B marketers, its flexible bot builder and knowledge‑base integration make it suitable for hotels that want a conversational lead‑generation tool to capture guest information and suggest room packages. The platform provides a visual flow editor and a library of pre‑built templates that can be customized with conditional logic. Drift’s chat widget can be embedded on a hotel’s website and offers basic styling options such as color schemes and position. Drift also integrates with popular CRM systems, allowing guest data captured by the bot to be forwarded to the hotel’s marketing automation stack. Pricing is tiered: the Essentials plan starts at $400/month and includes basic chatbot functionality, while higher tiers add advanced features and higher conversation limits.

Bold360, now part of the IBM Watson Assistant family, offers an AI chatbot platform that can be trained on a hotel’s knowledge base, FAQs, and booking data. The platform focuses on delivering accurate, context‑aware responses by combining a knowledge‑base search with a generative model. Bold360’s visual bot designer allows users to create conversation flows, set up triggers, and route complex queries to human agents. The chat widget can be embedded on a hotel’s website and supports basic styling such as colors and placement. Bold360 also provides a knowledge‑base search feature that can surface relevant articles or policy documents directly within the chat window. Integration with popular PMS and booking engines is available through custom connectors. Pricing is tiered but generally starts at $50/month for the Starter plan and scales with conversation volume and feature set.