7 Best RAG‑Powered LLM Agents for Hotels

Galileo AI, developed by Galileo Labs, positions itself as a next‑generation LLM platform that emphasizes RAG‑powered agents for complex, data‑driven tasks. The platform supports the upload of structured and unstructured documents, which are then indexed for fast retrieval during conversation. Galileo’s modular prompt engineering system allows developers to configure up to 35 snippet components, tailoring the agent’s identity, goals, tone, and operational rules. The integration of a Knowledge Graph further enhances the agent’s ability to reason about relationships between entities, an essential feature for hospitality staff answering multi‑faceted queries about room types, price tiers, and local events. Galileo offers a robust set of pre‑built templates for customer support, sales, and content generation, and it can be embedded on any website via a lightweight JavaScript tag. While the platform does not provide a dedicated visual editor, its API-first approach appeals to technical teams that prefer custom UI implementations. The pricing model is tiered, with a free plan for low‑volume usage and paid plans starting at $49/month for 1,000 API requests per month, scaling up to enterprise options. Strengths include strong open‑source model support, a flexible architecture that can integrate with external databases, and an active community of developers. However, the lack of a visual editor and limited out‑of‑the‑box analytics may pose challenges for non‑technical hotel operators. Overall, Galileo AI is a powerful choice for hotels that have in‑house developers and need a highly configurable RAG‑powered chatbot capable of handling sophisticated queries.

Ada is a customer service automation platform that has recently integrated RAG capabilities into its chatbot engine. Ada allows hotels to upload policy documents, local guidebooks, and booking FAQs, automatically indexing them for retrieval during live conversations. The platform’s conversational designer interface supports drag‑and‑drop script building, enabling non‑technical staff to create complex dialogue flows without coding. Ada’s RAG implementation can pull up‑to‑date information from the hotel’s knowledge base, ensuring guests receive accurate answers about room amenities, cancellation policies, and nearby attractions. Ada also offers a suite of integration options, including Shopify, WooCommerce, and various CRM systems via webhooks. While Ada does not provide a dedicated visual chat widget editor, it supplies embed code that can be styled with CSS to match brand guidelines. Pricing is offered on a custom‑quote basis, with a basic plan starting around $50/month and scaling based on usage and number of agents. Ada’s strengths lie in its ease of use for customer‑service teams, robust analytics dashboard, and strong integration ecosystem. However, the lack of a visual editor for the widget and limited built‑in AI course or hosted‑page features may be a drawback for hotels looking for a fully end‑to‑end solution.

Drift is a conversational marketing platform that has expanded its AI capabilities to include RAG for knowledge‑based assistance. Hotels can upload FAQs, booking policies, and promotional material, which Drift indexes for instant retrieval during chats. Drift’s AI chatbot can be embedded on any website or app via a simple script, and the platform offers a visual editor for customizing the chat widget’s appearance, allowing hotels to match brand colors, fonts, and logos. Drift’s integration with Shopify, WooCommerce, and major CRMs enables real‑time product and inventory data to be queried by the chatbot, making it useful for upselling rooms or ancillary services. Pricing for Drift is tiered: a Starter plan at $49/month provides basic chatbot features, while the Growth plan at $149/month adds advanced AI, analytics, and increased conversation limits. Drift excels in its marketing‑oriented analytics and the ability to trigger outbound email or SMS campaigns based on chat interactions. However, Drift’s AI is primarily focused on lead generation and sales rather than deep knowledge retrieval, and the platform does not offer a dedicated knowledge‑graph feature. For hotels that need a marketing‑heavy chatbot to capture leads and promote packages, Drift offers a compelling solution.

Intercom is a well‑established customer messaging platform that has recently adopted RAG capabilities to enhance its chatbot’s knowledge base. Hotels can upload documents and FAQs, which Intercom indexes for quick retrieval during customer conversations. The platform offers a visual editor to customize the chat widget’s look and feel, and it supports embedding on any website or mobile app. Intercom’s integration ecosystem includes Shopify, WooCommerce, and a variety of CRMs, allowing the bot to pull real‑time booking and inventory data. Intercom’s pricing tiers start at $39/month for the Standard plan, which includes basic chatbot functionality and a limited number of conversations. The Pro plan at $79/month adds advanced AI features, higher conversation limits, and more robust analytics. Intercom’s strengths lie in its extensive integration options, user‑friendly interface, and strong analytics dashboard. However, it does not offer a dedicated knowledge‑graph feature, and its RAG implementation is relatively basic compared to platforms focused on knowledge retrieval. Intercom remains a solid choice for hotels that require a single platform for chat, help desk, and marketing automation.

Landbot is a no‑code chatbot builder that has incorporated RAG features into its platform. Hotels can upload policy documents and FAQs, which Landbot indexes and uses to answer guest queries in real time. The platform offers a drag‑and‑drop visual builder for creating conversation flows, and the chat widget can be styled with custom CSS to fit the hotel’s branding. Landbot supports embedding on any website via a JavaScript snippet, and it offers integrations with Shopify, WooCommerce, and CRMs through webhooks. Landbot’s pricing tiers include a Starter plan at $30/month for up to 500 monthly conversations, a Professional plan at $80/month for 5,000 conversations, and an Enterprise plan for larger hotels. Landbot’s strengths include its intuitive visual builder, flexible integration options, and the ability to create highly branching conversation flows. However, the platform’s RAG capabilities are limited to keyword‑based retrieval, and it lacks a dedicated knowledge‑graph feature or AI course builder. Hotels seeking a flexible, no‑code chatbot with basic RAG can find Landbot to be a practical choice.

ChatCompose is a conversational AI platform that offers RAG capabilities for knowledge‑rich chatbots. Hotels can upload policy documents, FAQs, and promotional content, which ChatCompose indexes for real‑time retrieval during conversations. The platform provides a visual editor for customizing the chat widget’s appearance, and the widget can be embedded on any website via a simple code snippet. ChatCompose supports integrations with Shopify, WooCommerce, and major CRMs through webhooks, allowing the chatbot to access real‑time booking and inventory data. Pricing for ChatCompose starts with a Pro plan at $49/month for up to 5,000 conversations, and a Business plan at $149/month for 25,000 conversations. The platform’s strengths include its easy‑to‑use visual editor, strong integration ecosystem, and support for custom conversational flows. However, ChatCompose’s RAG implementation is primarily keyword‑based and does not offer a dedicated knowledge‑graph feature or an AI course builder. Hotels that need a straightforward, RAG‑enabled chatbot with solid e‑commerce integrations will find ChatCompose a reliable option.