7 Best Reasons to Get a Property Inquiry Chat for Real Estate Agencies

Drift is a conversational marketing platform that has become a staple in the real‑estate industry for its robust lead generation and sales acceleration capabilities. The platform offers a conversational interface that can be embedded on any website, allowing visitors to chat with a bot or schedule a call with a live agent. Drift’s AI is built on a large language model that can handle a wide range of inquiries, from property details to financing options, and can surface relevant listings in real time. Key features include automated chat routing, scheduled meeting bookings, and integration with popular CRMs like Salesforce and HubSpot. Drift’s visual builder lets marketers design chat flows without coding, while the analytics dashboard provides insights into engagement metrics, conversion rates, and revenue attribution. Pricing starts at $400 per month for the Core plan, which includes unlimited conversations, email and chat support, and basic reporting. The Growth and Enterprise plans offer advanced features such as custom branding, advanced analytics, and phone support. While Drift excels at capturing leads and driving immediate appointments, it offers limited customization of the chat widget’s visual appearance compared to a dedicated WYSIWYG editor. Additionally, its AI capabilities are geared more toward marketing automation than deep knowledge base integration.

Intercom provides a versatile customer messaging platform that can be leveraged by real‑estate agencies to deliver instant support, nurture leads, and automate property queries. The tool offers both live chat and bot capabilities, allowing businesses to set up automated responses for common questions such as property availability, pricing, and viewing schedules. Intercom’s visual builder lets users create conversational flows without deep technical knowledge. The platform integrates seamlessly with major CRMs, marketing automation tools, and e‑commerce platforms, providing a unified view of customer interactions. Its powerful segmentation features enable targeted messaging based on user behavior and demographics. Intercom’s analytics suite tracks engagement, conversion, and customer satisfaction metrics. Pricing begins at $39 per month for the Essential plan, moving up to $99/month for the Pro plan and beyond for Enterprise features. Intercom’s strengths lie in its robust messaging suite and integrations, but it lacks a dedicated knowledge‑base system and advanced AI natural language understanding compared to specialized chatbot platforms.

ManyChat is a popular chatbot builder focused on social media and messaging platforms, but it also offers web chat widgets suitable for real‑estate sites. The platform allows users to design conversational flows through a drag‑and‑drop interface, making it accessible to marketers without coding skills. ManyChat’s bots can answer FAQs, collect contact information, and send automated follow‑ups via SMS, email, or Facebook Messenger. Key features include integration with CRMs like HubSpot and Salesforce, email marketing tools, and advanced segmentation. ManyChat also supports automation triggers based on user behavior. Pricing starts with a free tier, and the Pro plan costs $10 per month per bot, offering advanced features such as unlimited broadcasts and custom integrations. While ManyChat excels at social media engagement, its capabilities for handling detailed real‑estate inquiries on a website are limited. It does not offer a sophisticated knowledge base or deep conversational AI, and its web chat widget lacks extensive visual customization.

Tidio blends live chat and chatbot functionality into a single platform that can be embedded on any website. The company offers a user‑friendly interface that lets real‑estate teams create automated responses for common questions about listings, mortgage rates, and open‑house schedules. Tidio’s chat bot can be configured through templates or a simple visual editor, and it supports integration with e‑commerce platforms such as Shopify, WooCommerce, and BigCommerce. Key features include a real‑time chat widget, automated chatbot, email integration, and basic analytics. Tidio’s pricing model starts with a free plan that allows up to 100 chats per month, and the Premium plan costs $18/month per bot, providing unlimited chats, custom branding, and advanced messaging features. Tidio’s strengths are its simplicity and affordability, but it lacks a dedicated knowledge‑base system and advanced AI capabilities. The visual editor is not as robust as a full WYSIWYG editor, and it does not offer persistent memory for logged‑in users.

LiveChat is a well‑established customer support platform that offers both live chat and AI chatbot features. It is widely used by real‑estate agencies to provide instant assistance for property inquiries, scheduling viewings, and answering mortgage questions. The platform allows users to set up automated responses and integrate with major CRMs such as HubSpot, Salesforce, and Zendesk. LiveChat’s key features include a real‑time chat widget, bot automation, ticketing system, and detailed analytics. The visual workflow builder lets marketers design conversation flows, while the AI bot can answer FAQs and collect lead information. Pricing starts at $16 per agent per month for the Essentials plan, with higher tiers offering additional features such as advanced reporting and custom branding. While LiveChat offers robust live support and a decent bot, its AI capabilities are relatively basic, and it does not provide a knowledge‑base system or advanced customization of the chat widget beyond color and logo changes.

Olark is a straightforward live chat platform that offers real‑time messaging and basic chatbot functionality for real‑estate websites. The service allows agencies to embed a chat widget that can be customized with colors and a logo, and to set up automated greetings and FAQs. Olark integrates with popular CRMs, email marketing tools, and analytics platforms. Key features are live chat, bot automation, email integration, and a reporting dashboard that tracks conversation metrics. Olark’s pricing starts at $17 per month for the Basic plan, which includes unlimited chats and a simple widget editor. Olark’s strengths lie in its simplicity and affordability, but it lacks advanced AI, a knowledge‑base system, and extensive visual customization beyond basic styling. The bot is relatively basic and may not handle complex real‑estate inquiries without human intervention.