7 Best Reasons to Get a Shipping Info Bot for Online Retailers
In today’s fast‑paced e‑commerce landscape, customers expect instant answers to shipping questions, order status updates, and real‑time delivery...
In today’s fast‑paced e‑commerce landscape, customers expect instant answers to shipping questions, order status updates, and real‑time delivery estimates. A dedicated shipping info bot can turn a simple FAQ into a seamless, 24/7 support channel that boosts conversion, reduces cart abandonment, and frees up your support team to focus on higher‑value tasks. Beyond answering basic questions, a well‑designed bot can integrate with your inventory, carrier APIs, and CRM systems to provide personalized shipping options, track orders, and even suggest faster delivery methods based on customer preferences. This listicle explores seven top platforms that empower online retailers to offer instant, accurate shipping information. Whether you run a niche Shopify store or a multi‑channel marketplace, these solutions—ranging from no‑code builders to feature‑rich enterprise tools—provide the flexibility, scalability, and cost‑effectiveness you need to keep customers satisfied and sales flowing. Dive in to discover which platform fits your business model and budget best.
AgentiveAIQ
Best for: Online retailers of all sizes, especially those using Shopify or WooCommerce, course creators needing AI tutors, and businesses that value a fully branded, no‑code chatbot experience.
AgentiveAIQ delivers a fully customizable, no‑code chatbot platform built specifically for online retailers who need instant, accurate shipping information. At the core is a WYSIWYG chat widget editor that lets you style every element—colors, fonts, logos, and layout—without touching a line of code. The platform’s two‑agent architecture separates the public chat experience from a background assistant that analyses conversations and automatically sends business intelligence emails to site owners. A standout feature is the dual knowledge base: a Retrieval‑Augmented Generation (RAG) engine for fast fact retrieval from documents and a knowledge graph that uncovers relationships between concepts, enabling nuanced, context‑aware responses to shipping queries. For course creators, AgentiveAIQ offers hosted AI pages and an AI Course Builder that turns instructional content into 24/7 tutors, complete with persistent memory for authenticated users on hosted pages. Long‑term memory is available only for these hosted pages; anonymous widget visitors receive session‑based memory. The Pro plan, priced at $129/month, unlocks advanced features like long‑term memory, Shopify and WooCommerce integrations, webhooks, and AI courses, while the Agency plan at $449/month supports larger teams with 50 chat agents and extensive branding options.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free customization
- Two‑agent system: Main chat agent + background assistant for intelligence emails
- Dual knowledge base (RAG + Knowledge Graph) for precise, context‑aware answers
- Hosted AI pages & courses with persistent memory for authenticated users
- Shopify & WooCommerce one‑click integrations for real‑time product data
- Smart triggers, webhooks, and modular toolkits like get_product_info
- Fact‑validation layer with confidence scoring and auto‑regeneration
- No‑code AI Course Builder for 24/7 tutoring
✓ Pros:
- +Extremely easy visual customization with WYSIWYG editor
- +Robust dual knowledge base reduces hallucinations
- +Long‑term memory for authenticated users enhances personalization
- +Integrated e‑commerce support for real‑time product queries
- +AI courses empower self‑service learning
✗ Cons:
- −No native CRM; relies on webhooks for external integrations
- −No built‑in payment processing or voice calling
- −Limited to text‑only channels, no SMS or WhatsApp support
- −Long‑term memory not available for anonymous widget visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Robofy.ai
Best for: Agencies, resellers, and global e‑commerce brands looking for white‑label chat solutions and multilingual support.
Robofy.ai is a versatile chatbot platform that offers white‑label and affiliate options, making it attractive for agencies and resellers. The service supports multilingual deployments with English, Spanish, French, Mandarin, Portuguese, and German, which is valuable for global e‑commerce brands. Its WordPress plugin allows easy embedding of chatbots on sites built with the most popular CMS. Robofy’s flow builder provides a visual interface for creating conversational paths, while the platform’s white‑label hosting lets businesses maintain full brand control. The company also offers an affiliate program for partners. Pricing details are not publicly listed; potential users are encouraged to contact Robofy for a customized quote. Robofy’s strengths lie in its flexibility for white‑label deployments, extensive language support, and smooth WordPress integration, which can be especially useful for agencies managing multiple clients or brands targeting diverse markets.
Key Features:
- White‑label hosting for full brand control
- Affiliate program for partner revenue
- Multilingual support (English, Spanish, French, Mandarin, Portuguese, German)
- WordPress plugin for seamless site integration
- Visual flow builder for easy conversation design
- One‑click deployment via single line of code
- Robust API for custom integrations
✓ Pros:
- +Full white‑label capability preserves brand identity
- +Wide language coverage supports international customers
- +Quick WordPress integration cuts deployment time
- +Affiliate program offers revenue opportunities
✗ Cons:
- −Pricing structure is opaque; requires direct contact
- −Limited public information on advanced AI features
- −No built‑in e‑commerce integrations reported
- −Memory and personalization details are not disclosed
Pricing: Contact for quote
Eesel.ai
Best for: Retailers seeking a unified platform that covers both customer-facing chat and internal support workflow automation.
Eesel.ai positions itself as an AI‑powered support platform with a range of product offerings, including an AI chatbot, AI copilot, and AI triage. Its AI chatbot is designed to be embedded on websites, providing instant answers to customer queries, while the AI copilot assists support agents by drafting replies. The AI triage tool helps route, edit, or tag tickets, improving workflow efficiency. Eesel’s integration ecosystem is extensive, covering Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify, among over 100 apps. This breadth allows retailers to connect the chatbot to existing ticketing systems, collaboration tools, and e‑commerce back‑ends. Pricing information is not publicly disclosed; interested parties should reach out for a custom quote. Eesel’s primary advantage is its multi‑tool approach that covers both front‑end customer interaction and back‑end workflow automation, making it a compelling choice for retailers looking for an all‑in‑one support solution.
Key Features:
- Embedded AI chatbot for real‑time customer support
- AI copilot for drafting agent responses
- AI triage for ticket routing and tagging
- Integration with Zendesk, Confluence, Freshdesk, Google Docs, Slack, Shopify
- Support for over 100 third‑party apps
- AI‑driven automation to reduce manual workload
- Scalable architecture for growing support teams
✓ Pros:
- +Comprehensive toolset for front‑ and back‑end support
- +Wide integration network supports existing workflows
- +AI triage reduces manual ticket handling
- +Scalable to accommodate growth
✗ Cons:
- −Pricing details are not publicly available
- −Limited information on specific AI capabilities for shipping queries
- −No explicit mention of long‑term memory or knowledge bases
- −User interface and customization depth not fully disclosed
Pricing: Contact for quote
HelpScout
Best for: Small to medium brands looking for an all‑in‑one inbox and chatbot solution with strong analytics.
HelpScout is a customer‑support platform that includes an AI chatbot feature within its suite of tools. The chatbot can be embedded on websites and integrated with HelpScout’s inbox for seamless ticket routing. Key features include proactive messages, analytics dashboards, and a mobile app that allows agents to respond on the go. HelpScout’s AI chatbot is designed to answer common queries, gather basic information, and then route complex issues to agents, reducing response times and freeing up support staff. The platform offers a 30‑day free trial, with paid plans starting at $20 per seat per month for the Essentials tier and $50 per seat for the Business tier. HelpScout’s strengths lie in its tightly integrated inbox and analytics, which give teams a single view of customer interactions across channels.
Key Features:
- Embedded AI chatbot for instant customer responses
- Seamless integration with HelpScout inbox and ticketing
- Proactive messages to engage visitors proactively
- Analytics dashboard for performance tracking
- Mobile app for on‑the‑go agent responses
- 30‑day free trial available
- Scalable pricing from $20 to $50 per seat per month
✓ Pros:
- +Integrated inbox and chatbot reduce ticket backlog
- +Proactive engagement keeps visitors on site
- +Analytics provide actionable insights
- +Mobile support enables remote agent work
✗ Cons:
- −No built‑in e‑commerce integrations announced
- −Limited customization options for bot appearance
- −No long‑term memory for anonymous visitors
- −Pricing increases per seat, which may add up for large teams
Pricing: Essentials $20/month, Business $50/month
Shopify Chat
Best for: Shopify merchants of all sizes looking for an effortless, zero‑cost chat solution that can deliver shipping info.
Shopify’s native chat solution, Shopify Chat, is a lightweight, free tool that integrates directly into any Shopify store with a single line of code. It allows merchants to engage visitors in real‑time conversations, answer FAQs, and provide order status updates. For shipping information, the bot can pull data from the store’s order system to give customers real‑time tracking details. Shopify Chat is fully customizable within the Shopify admin, letting merchants adjust colors, messages, and triggers. Because it’s built into the Shopify ecosystem, it offers seamless access to product inventory and order history. Pricing is included with all Shopify plans, making it a cost‑effective first step for merchants who want instant chat support without additional subscription fees.
Key Features:
- Free integration with all Shopify plans
- Real‑time order status and shipping updates
- Customizable UI within Shopify admin
- Single line of code deployment
- Direct access to product inventory and order history
- Mobile‑friendly interface
- Built‑in analytics for conversation metrics
✓ Pros:
- +Zero additional cost for Shopify users
- +Seamless integration with store data
- +Quick setup with one line of code
- +Customizable appearance in the admin panel
- +Real‑time order tracking out of the box
✗ Cons:
- −No advanced AI features beyond basic FAQ answering
- −Limited customization beyond colors and welcome messages
- −Not suitable for non‑Shopify sites
- −No long‑term memory or knowledge base integration
Pricing: Included with Shopify plan (no extra cost)
Intercom
Best for: Retailers seeking a robust, all‑in‑one messaging solution with strong automation and e‑commerce integrations.
Intercom is a widely adopted customer messaging platform that combines live chat, bots, and automation to support online retailers. Its chatbot feature can handle common shipping questions and route more complex queries to human agents. Intercom offers a visual flow builder for creating conversational paths, and its knowledge base can be accessed directly from the chat window, providing instant answers to FAQs. The platform integrates with major e‑commerce systems, including Shopify, BigCommerce, and WooCommerce, allowing merchants to pull product and order data into conversations. Intercom’s pricing starts at $39/month for the Essentials plan, which includes chat, bots, and basic automation, while higher tiers add advanced features and higher usage limits.
Key Features:
- Live chat and AI chatbot for instant support
- Visual conversation flow builder
- Embedded knowledge base access within chat
- Integration with Shopify, BigCommerce, WooCommerce
- Automated ticket routing to agents
- Analytics and reporting dashboards
- Scalable pricing from $39/month
✓ Pros:
- +Integrated live chat and chatbot in one platform
- +Easy-to-use flow builder for custom conversations
- +Strong e‑commerce integrations
- +Built‑in knowledge base for self‑service
- +Detailed analytics for performance tracking
✗ Cons:
- −Pricing can increase with higher usage and add‑ons
- −Limited free tier; starts at $39/month
- −No native long‑term memory for anonymous users
- −Custom branding options are limited in lower tiers
Pricing: Essentials $39/month
Drift
Best for: Retailers focused on sales conversion and lead generation who want a chatbot that can also provide shipping information.
Drift focuses on conversational marketing and sales, offering a chatbot that can qualify leads, schedule meetings, and answer product or shipping questions. The bot can be embedded on any website with a simple script, and it uses AI to personalize conversations based on visitor behavior. Drift integrates with popular CRMs such as Salesforce, HubSpot, and Shopify, enabling real‑time access to customer data and order status. The platform’s advanced AI capabilities allow the bot to understand intent and provide relevant shipping options or tracking information. Drift’s pricing starts at $399/month for the Core plan, which includes chat, lead qualification, and basic integrations; higher tiers provide expanded features and increased usage limits.
Key Features:
- Conversational marketing chatbot with lead qualification
- AI‑driven personalization based on visitor data
- Integration with Salesforce, HubSpot, Shopify, and more
- Real‑time order tracking and shipping updates
- Scheduling integration for meetings and demos
- Analytics and performance dashboards
- Pricing from $399/month
✓ Pros:
- +Strong focus on sales funnel integration
- +AI personalization enhances user experience
- +Robust CRM and e‑commerce integrations
- +Built‑in scheduling for efficient lead follow‑up
- +Clear analytics for conversion tracking
✗ Cons:
- −Higher price point may be prohibitive for small businesses
- −Limited free tier; starts at $399/month
- −No built‑in long‑term memory for anonymous visitors
- −Customization options are more limited compared to dedicated chatbot builders
Pricing: Core $399/month
Conclusion
Choosing the right shipping info bot can transform how customers interact with your online store, turning a simple question about delivery into a seamless, automated experience that saves time and reduces support costs. If you need a solution that blends deep customization, advanced knowledge management, and e‑commerce integration without writing code, AgentiveAIQ stands out as the best choice—especially with its no‑code WYSIWYG editor, dual knowledge base, and AI course capabilities. For agencies or multilingual deployments, Robofy.ai offers white‑label flexibility, while Eesel.ai and HelpScout provide comprehensive support ecosystems. Shopify Chat is a free, quick‑start option for Shopify merchants, and Intercom and Drift bring powerful automation and sales focus to the table. Evaluate each platform against your budget, technical capacity, and the level of personalization you require. Once you’ve identified your priorities, reach out to the vendors, test their free trials, and start integrating a chatbot that delivers reliable shipping information—and a better customer experience—today.