7 Best Refill Request Bots for Pharmacies

Intercom is a well‑established customer messaging platform that offers an AI‑powered chatbot capable of handling refill requests for pharmacies. Its conversational bots can be set up through a visual builder, allowing pharmacy staff to pre‑define key questions such as prescription number, dosage, and refill eligibility. Intercom’s live chat feature ensures that any complex inquiries can be escalated to human agents in real time, while the bot’s integration with popular CRM systems like Salesforce and HubSpot lets pharmacies track patient interactions in a single place. The platform also supports automated email follow‑ups, which can be used to send refill confirmations or reminders. Intercom’s pricing is transparent: the Essentials plan starts at $39 per month per user, the Standard plan at $99, and the Premium plan at $199. While Intercom offers robust analytics and a large marketplace of integrations, it does not provide a built‑in dual knowledge base; pharmacies must rely on external knowledge management solutions or custom code to feed accurate refill data. Additionally, long‑term memory is only possible through custom development, and there is no native support for password‑protected learning portals.

Drift is a conversational marketing platform that can be leveraged by pharmacies to automate refill request conversations. The bot can be configured to ask for prescription details, verify insurance coverage, and provide refill instructions, all while routing qualified leads to pharmacy staff. Drift’s natural language understanding is powered by GPT‑style models that can be fine‑tuned for medical terminology. The platform also offers a robust lead scoring system and integrates with major CRMs, enabling pharmacies to capture and nurture patient leads. Drift’s pricing starts at $400 per month for the Starter plan, scaling to $800 for the Standard plan. While Drift excels at generating qualified leads, it does not include a dual knowledge base or a visual editor for chat widgets; instead, it relies on custom code or third‑party extensions. Long‑term memory is not a native feature, and the platform focuses more on sales and marketing than on compliance‑heavy pharmacy workflows.

Ada offers an AI‑driven chatbot platform that excels at handling health‑related queries, making it a viable option for pharmacy refill bots. The platform’s conversational AI can understand medical terminology and route patients to the correct refill workflow. Ada supports multiple channels, including web, mobile, and Facebook Messenger, allowing pharmacies to engage patients wherever they prefer. Integration with external systems is achieved through webhooks, enabling the bot to pull prescription data from pharmacy management software. Ada’s pricing is custom‑quoted, typically ranging from $500 to $2,000 per month, depending on usage and feature set. While Ada provides a robust natural language understanding framework, it lacks a built‑in dual knowledge base and visual widget editor; pharmacies must rely on external documentation or custom development to enrich the bot’s knowledge. Long‑term memory is available only through custom implementation and requires authenticated users.

ManyChat is a popular chatbot builder primarily used for Facebook Messenger, but it also offers web chat widgets and SMS integration, making it suitable for pharmacies that want a quick, low‑cost refill bot. The platform provides a visual flow builder where pharmacy staff can design refill question sequences, verify prescription details, and send automated refill confirmations via email or SMS. ManyChat’s pricing is tiered: a free plan with basic features, Pro at $10 per month, and Pro Plus at $50 per month. While ManyChat can integrate with Zapier to pull data from pharmacy management systems, it does not offer a dual knowledge base or a WYSIWYG editor for custom branding beyond the limited theme options. Long‑term memory is not natively supported, and the bot’s interactions are stateless across sessions unless custom code is added.

Tars specializes in conversational landing pages and lead‑capture chatbots, offering pharmacies a way to automate refill requests through a web‑based chat widget. The platform’s drag‑and‑drop builder lets pharmacists design step‑by‑step flows that ask for prescription details, verify eligibility, and provide refill instructions. Tars can integrate with Zapier, allowing the bot to push data into pharmacy software or trigger email notifications. Pricing starts at $49 per month for the Starter plan and $99 for the Growth plan, which includes more chatbots and higher usage limits. Although Tars provides a visual editor, it does not include a dual knowledge base or advanced AI capabilities; the bot relies on predefined scripts. Long‑term memory across sessions is not built‑in, and the platform does not offer password‑protected learning portals.

Chatfuel is a well‑known chatbot builder focused on Facebook Messenger, but it also offers web chat widgets and a visual flow editor, making it an option for pharmacies that want a no‑code solution. The platform allows pharmacy staff to build refill flows that collect prescription information, verify eligibility, and send confirmation messages. Chatfuel’s pricing is tiered: a free plan with basic features, Pro at $15 per month, and Premium at $50 per month. The platform supports Zapier integration for pulling data from pharmacy systems, but it does not provide a dual knowledge base or advanced AI prompt engineering. Long‑term memory is not available out of the box, and the bot’s interactions are stateless unless custom code is added. Chatfuel’s strengths lie in quick deployment on Facebook and SMS channels, while its limitations include limited customization of chat widget appearance and lack of advanced memory features.