7 Best Reservation Booking Chats for Resorts

ManyChat has become a popular choice for resorts looking to tap into messaging platforms like Facebook Messenger, SMS, and Instagram Direct. Its visual drag‑and‑drop flow builder allows marketers to create conversational booking flows without coding. ManyChat excels at automated marketing, enabling resorts to send personalized offers, booking reminders, and post‑stay surveys. The platform supports integration with Zapier, allowing data to flow into external booking systems or CRMs. ManyChat’s broadcast feature can notify guests about special events or off‑season discounts. While the core focus is on social media messaging, many businesses embed the chatbot on their website using a simple script. ManyChat’s pricing starts at $10/month for the Basic plan, which includes unlimited broadcasts and up to 500 subscribers. The Pro plan at $25/month supports unlimited subscribers, custom branding, and advanced integrations. For larger resorts, the Enterprise plan requires a custom quote. ManyChat’s strengths lie in its ease of use, strong marketing automation tools, and robust support for multi‑channel messaging. However, its booking capabilities are limited compared to specialized reservation chat platforms, and it does not offer a native knowledge base or persistent memory for web visitors. Overall, ManyChat is a solid option for resorts that need a quick, cost‑effective way to engage guests on social media but may require additional tools for full booking functionality.

Landbot offers a powerful no‑code chatbot builder that focuses on creating conversational landing pages and embedded chat widgets. Its visual interface allows designers to craft visually rich flows using blocks for text, images, forms, and integrations. Landbot is particularly popular among resorts that want an engaging, interactive booking assistant that can be embedded directly into the site or shared as a standalone page. Key capabilities include API integrations, webhook support, and the ability to connect to external booking engines via custom modules. Landbot also provides analytics widgets to track conversation metrics such as completion rates and drop‑off points. While it does not provide a dedicated knowledge base, users can feed structured data via spreadsheets or APIs to power dynamic responses. Pricing starts at $30/month for the Starter plan, which includes up to 5,000 conversations per month, basic integrations, and a limited number of flows. The Growth plan at $50/month adds unlimited conversations and advanced integrations, while the Enterprise plan is available on request. Landbot’s strengths are its visual builder, ease of embedding, and robust integration options. However, it lacks built‑in AI capabilities for natural language understanding and does not offer persistent memory beyond the session for anonymous visitors. Resorts that want a polished, interactive booking experience with minimal development effort may find Landbot an attractive choice, especially if they can supplement it with external data sources for dynamic content.

Tars specializes in conversational landing pages that can be used for booking, lead capture, or customer support. Its platform offers a straightforward drag‑and‑drop editor, allowing users to create step‑by‑step conversational flows that guide guests through room selection, date picking, and payment options. Tars supports integrations with Zapier, Google Sheets, and several payment gateways, making it suitable for resorts that need to process bookings directly within the chat. The platform includes a built‑in analytics tool to monitor conversion rates, exit points, and user engagement. While Tars is primarily focused on the conversational flow rather than AI, it offers an option to connect with third‑party NLP services to add natural language understanding. Tars’ pricing begins at $49/month for the Basic plan, which includes up to 2,000 conversations per month and no custom branding. The Standard plan at $99/month adds custom branding, unlimited conversations, and advanced integrations. Enterprise pricing is available upon request. Tars’ major advantage is its simplicity and focus on high‑conversion conversational forms. However, the lack of AI for natural language processing means guests must follow the predefined flow, which can feel rigid for some users. Additionally, there is no persistent memory across sessions, and it does not offer a native knowledge base. Resorts looking for a quick, conversion‑oriented booking chatbot that can capture leads and process payments may find Tars effective, especially when combined with Zapier for backend booking updates.

Chatfuel is one of the leading no‑code chatbot builders for Facebook Messenger, though it also supports Instagram Direct and Telegram. Its block‑based editor lets marketers design conversational flows without coding. For resorts, Chatfuel can be used to answer FAQs about room rates, amenities, and booking policies, and to funnel guests to a booking form or a website. Chatfuel offers AI training modules that allow the chatbot to understand user intent and respond accordingly, reducing the need for rigid flow paths. It also supports integrations with Zapier, Integromat, and various APIs, enabling data to be sent to reservation systems or CRMs. Pricing is tiered: the free plan includes basic features and up to 50 active users; the Pro plan at $15/month adds unlimited users, advanced blocks, and custom branding; the Premium plan at $49/month includes priority support and additional integrations. Chatfuel’s strengths are its AI capabilities, ease of integration with messenger platforms, and built‑in analytics. However, it does not offer a native knowledge base, and its persistent memory is limited to the scope of the conversation within Messenger, not for anonymous website visitors. Resorts that want a chatbot on Facebook Messenger to handle initial inquiries and guide guests to booking pages might find Chatfuel an efficient solution.

Drift is a conversational marketing platform that focuses on real‑time chat, email, and video outreach. For resorts, Drift can be used to qualify leads, schedule appointments, or direct guests to booking pages. The platform offers a visual flow builder, AI chatbots, and a robust integration ecosystem that includes Salesforce, HubSpot, and Zapier. Drift’s AI can handle simple booking inquiries and route them to a human agent if needed. It also allows custom scripts and webhooks to trigger booking system updates. However, Drift’s primary strength is in lead qualification and sales, rather than a fully fledged reservation chatbot. Pricing is custom and typically starts around $400/month for small teams, scaling with the number of conversations and features. Because Drift is enterprise‑oriented, it may be overkill for smaller resorts. Resorts that require advanced lead scoring, email follow‑ups, and integration with their CRM may find Drift useful, but they should consider whether the platform’s focus on sales aligns with their booking needs.

Intercom is a comprehensive customer messaging platform that combines live chat, help desk, and marketing automation. For resort bookings, Intercom can be used to answer FAQs, guide guests through booking steps, and trigger automated flows based on user behavior. The platform offers a visual builder for chatbots and an API for custom integrations with reservation systems. Intercom’s AI features include auto‑responses and machine learning to suggest relevant help center articles. It also provides a robust knowledge base system that can be linked to chat flows, allowing the bot to pull in up‑to‑date information from articles. Pricing starts at $39/month for the Starter plan, which includes basic chat and knowledge base features. The Pro plan at $99/month adds advanced automation, custom bots, and priority support, while the Premium plan at $199/month offers additional features such as advanced reporting and custom domains. Enterprise pricing is available on request. Intercom’s strengths lie in its all‑in‑one messaging suite, built‑in knowledge base, and analytics. However, it can be expensive for smaller resorts, and its chatbot is not as granular in booking-specific interactions compared to dedicated reservation platforms. Resorts that need an integrated help center, live chat, and marketing automation may find Intercom a solid choice, especially if they already use it for other customer support functions.