7 Best Reviews of a Client Intake Chat for Personal Training

Intercom is a widely adopted customer messaging platform that offers a powerful client intake chat for personal trainers seeking to automate lead capture and nurture prospects. Built on a conversational commerce framework, Intercom allows trainers to embed a live chat widget that can automatically ask for basic information such as fitness goals, medical history, and preferred training schedule. The platform’s built‑in automation tools let you create welcome flows, schedule follow‑up messages, and trigger email sequences based on user responses. Intercom’s help center integration gives clients quick access to FAQs about pricing, class schedules, and health policies, reducing the need for manual responses. While Intercom is not specifically designed for personal training, its flexibility and extensive integration ecosystem—supporting CRMs, email marketing tools, and scheduling apps—make it a solid choice for trainers who already use a broader suite of business tools. Pricing starts at $39 per month for the Starter plan, with higher tiers offering advanced features such as product tours and detailed reporting.

Drift is a conversational marketing platform that excels at turning website visitors into qualified leads through AI‑powered chat. For personal trainers, Drift can be configured to ask for key intake information, such as body measurements, health restrictions, and preferred training modalities, before directing prospects to book a free consultation. Drift’s conversational routing engine ensures that only the most relevant questions are asked, keeping the chat short and engaging. The platform also offers meeting scheduling integration, allowing clients to book sessions directly from the chat window, and automatic email follow‑ups to keep prospects warm. Drift’s reporting tools help trainers track conversation metrics like chat volume, response time, and conversion rates. While Drift is primarily marketing‑oriented, its ability to integrate with Salesforce, HubSpot, and other CRMs makes it a viable option for trainers who want to capture leads and push them into a CRM for further nurturing.

Tidio combines live chat and chatbot functionalities in a single, easy‑to‑use dashboard, making it an attractive option for personal trainers who need a quick setup. The platform offers a drag‑and‑drop builder that lets you design intake flows without coding, and the chat widget can be embedded on any website. Tidio’s chatbot can ask for client details, schedule a session, or provide answers to common FAQs about pricing and class times. The platform also supports email notifications and integrations with major CRMs like HubSpot and Mailchimp, allowing trainers to gather contact information and automate follow‑up emails. Tidio’s free tier gives trainers a taste of the core features, while paid plans unlock advanced automation, multiple chatbot templates, and priority support. The pricing starts at $18/month for the Pro plan, making it one of the most affordable options for small fitness businesses.

ManyChat is a popular chatbot builder focused on social media platforms, especially Facebook Messenger. Personal trainers can leverage ManyChat to create automated intake conversations that capture client data, promote classes, and send reminders. The platform’s visual flow builder allows trainers to design step‑by‑step chat sequences, such as asking for weight, height, and workout preferences, before directing users to a booking link. ManyChat also supports SMS and email broadcasting, making it possible to maintain regular contact with clients after the initial chat. While ManyChat is not specifically engineered for fitness intake, its robust marketing automation features and deep integration with Facebook Ads make it a strong choice for trainers with a strong social media presence. Pricing includes a free plan with basic features, and paid plans start at $10/month for the Pro tier, offering advanced broadcasting and automation tools.

Landbot offers a no‑code chatbot builder that turns web pages into interactive conversational experiences. Personal trainers can design intake flows that ask for health assessments, preferred training times, and membership interests, all while maintaining a branded look. Landbot’s drag‑and‑drop interface supports conditional logic, allowing trainers to tailor the conversation based on user responses. The platform also includes integrations with Google Sheets, Zapier, and various CRMs to automatically record intake data. For trainers who want to create conversational landing pages that convert leads into booked sessions, Landbot’s conversational forms are a powerful tool. Pricing is tiered, with a free plan for basic usage and paid plans starting at $30/month for advanced features such as additional chatboxes and priority support.

Crisp is a lightweight live chat platform that offers a shared inbox, chatbots, and a knowledge base—all in one package. Personal trainers can use Crisp to collect client information through an embedded chat widget, schedule appointments via calendar integrations, and provide instant answers to FAQs about class schedules or pricing. Crisp’s bot builder lets trainers set up automated flows that ask for basic intake data, while the shared inbox feature ensures that multiple team members can respond to conversations in real time. The platform also integrates with Zapier, allowing intake data to be routed to Google Sheets or a CRM of choice. Crisp’s pricing is attractive for small businesses, with a free plan for up to 10 agents and paid plans starting at $15/month for additional features and agents.