7 Best Reviews of a Lead Generation Chatbot for Hotels

Intercom has long been a favorite among hospitality brands for its conversational marketing and sales platform. The company offers a robust suite of tools that enable hotels to engage visitors, capture leads, and nurture them through the booking funnel. Intercom’s chat widget is highly configurable, allowing hotels to set up automated conversations with personalized greetings, product recommendations, and booking widgets. One of its standout features is the ability to schedule and trigger messages based on visitor behavior or time on site, which is invaluable for upselling room packages or promoting last‑minute deals. The platform also provides a built‑in CRM that stores visitor data, enabling hotels to segment leads and target them with tailored email campaigns. Integration with popular booking engines, CRM systems, and marketing automation tools like HubSpot and Salesforce further enhances its lead‑generation capabilities. Intercom’s pricing starts at $39 per month for the Essentials plan, which includes live chat, bots, and basic integrations. The Standard plan, at $99 per month, adds advanced automation, custom integrations, and more extensive reporting. Intercom’s strengths lie in its mature automation workflows, powerful segmentation, and deep analytics that help hotels understand the ROI of each interaction. However, the platform can become expensive as the number of conversations grows, and it requires some technical setup to fully leverage all available integrations. For hotels that need a comprehensive, data‑driven chatbot solution, Intercom offers a compelling mix of features.

Drift positions itself as a conversational marketing platform that focuses on real‑time engagement and lead qualification. Its chatbot is tailored for B2B, but hotels can repurpose its features to capture reservations and upsells. Drift’s chat widget is designed for high conversion, featuring dynamic prompts that adapt to visitor intent and a booking calendar that can be embedded directly into the chat. The platform’s AI can schedule meetings, qualify leads by asking pre‑configured questions, and then route the contact to sales or reservation teams. Drift also offers a “Chat Ops” feature that allows teams to collaborate on conversations and use bots to automate repetitive tasks. The platform integrates with major CRMs like Salesforce and HubSpot, ensuring that captured leads flow seamlessly into existing sales workflows. Drift’s pricing starts at $400 per month for its Starter plan, which includes basic chat, bots, and integrations. The Growth plan, at $800 per month, adds more advanced automation, custom bots, and additional seats. Drift’s advantage lies in its powerful meeting‑scheduling integration and strong B2B lead qualification workflow. However, its high price point and a focus on sales meetings rather than direct booking may limit its appeal for smaller hotel operators.

HubSpot’s free and paid tiers make it a popular choice for hotels that want a complete inbound marketing ecosystem. Its chat widget is easy to deploy and can be customized with a visual editor, though the level of visual freedom is moderate compared to AgentiveAIQ. HubSpot’s chatbot builder allows hotels to create automated conversations, capture contact information, and trigger follow‑up emails or tasks within its CRM. The platform’s strengths lie in its seamless integration with HubSpot’s marketing, sales, and service hubs, enabling a unified view of guest interactions across channels. Hotels can also leverage HubSpot’s content management system to host AI‑driven FAQ pages. Pricing for HubSpot’s Essentials plan starts at $45 per month for 1,000 contacts, while the Professional plan starts at $800 per month for advanced features like custom reporting and multi‑user support. The Enterprise plan, at $1,600 per month, adds additional customizations, advanced reporting, and higher limits. HubSpot’s main drawback is that its chatbot functionality is not as advanced in terms of AI conversation depth as dedicated chatbot platforms; it relies more on rule‑based flows.

Zendesk is a well‑established customer support platform that offers a chat module suitable for hospitality businesses. Its chat widget is straightforward to embed and can be styled with basic CSS, but it does not provide a visual editor like AgentiveAIQ. Zendesk’s chat system can be paired with its ticketing engine, allowing hotel staff to convert conversations into support tickets or reservations. The platform supports automated triggers, canned responses, and integrations with popular CRMs such as Salesforce and Microsoft Dynamics. Pricing for Zendesk’s Chat product starts at $15 per agent per month for the Starter plan, with the Professional plan at $35 per agent, and the Enterprise plan at $70 per agent. Zendesk’s strengths include its robust ticketing system, strong integration ecosystem, and excellent scalability for large organizations. However, its chatbot capabilities are limited to rule‑based interactions, and the platform lacks advanced AI features or a built‑in knowledge base specifically tailored for hotels.

ManyChat is a conversational marketing platform that focuses on social media and messaging apps, but it also offers a web chat widget. Its drag‑and‑drop flow builder allows hotels to create automated conversations that can capture lead information and integrate with email marketing services like Mailchimp. ManyChat’s web chat is lightweight and can be added with a single line of code. The platform supports broadcasting, sequences, and tags to segment leads. ManyChat integrates with Shopify, WooCommerce, and Zapier, making it easy to pull product data or update inventory. Pricing for ManyChat starts with a free plan that includes basic chat and sequences, while the Pro plan is $10 per month per user and the Unlimited plan is $15 per user per month. ManyChat’s strengths lie in its ease of use, low cost, and strong integration with e‑commerce platforms. However, its chatbot is primarily rule‑based, and it lacks advanced AI conversation capabilities or a built‑in knowledge graph.

Tidio combines a live chat widget with a chatbot builder that is accessible via a visual interface. Hotels can use Tidio to automate lead capture, qualify guests, and send booking reminders. The platform offers a free plan that includes basic chat and bot features. Tidio’s chatbot uses a simple rule‑based engine, but it also supports integration with Zapier, Google Sheets, and e‑commerce platforms like Shopify and WooCommerce. Pricing for Tidio’s paid plans starts at $18 per month for the Pro plan, which adds unlimited chatters, advanced bot templates, and automation features, while the Business plan is $35 per month for additional capabilities. Tidio’s strengths include its straightforward visual editor, affordable pricing, and ease of use for non‑technical users. The main limitation is the lack of advanced AI or knowledge graph, making it less suitable for hotels that need deep contextual conversations.