7 Best Reviews of a Store Locator & Hours Bot for Pharmacies
Finding the right pharmacy is more than just a quick search: patients need accurate store hours, prescription pickup times, and real‑time inventory...
Finding the right pharmacy is more than just a quick search: patients need accurate store hours, prescription pickup times, and real‑time inventory updates—all delivered in a seamless conversation. With the rise of AI‑powered chatbots, pharmacies can offer instant support without expanding the call center. The challenge is to pick a platform that balances deep knowledge management, easy integration, and flexible pricing. In this guide we’ve sifted through the most popular solutions and picked the ones that give pharmacies the best blend of conversational intelligence, store‑locator accuracy, and operational efficiency. Whether you run a single storefront or a multi‑location chain, the right bot can reduce no‑shows, increase prescription refills, and free up staff to focus on patient care. Below, we compare seven platforms—each proven to help pharmacies answer questions about hours, location, and inventory—so you can decide which one fits your business model and budget.
AgentiveAIQ
Best for: Pharmacies that need a fully branded, no‑code chatbot with advanced knowledge management and optional education portals.
AgentiveAIQ is a no‑code AI chatbot platform that empowers pharmacies to deliver instant, accurate, and brand‑consistent support across their websites and dedicated AI pages. With a WYSIWYG chat widget editor, pharmacy owners can customize colors, logos, fonts, and layouts without writing a single line of code—making it easy to match the bot’s appearance to the pharmacy’s branding. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for fast document‑level fact retrieval with a Knowledge Graph that understands relational context—lets the bot answer complex questions about prescription availability, drug interactions, and store inventory with confidence. For pharmacies that host educational content or patient portals, AgentiveAIQ’s hosted AI pages and AI course builder provide secure, password‑protected portals. Only users who authenticate on these hosted pages can benefit from long‑term memory, allowing the bot to remember a patient’s medication history across sessions. The Assistant Agent runs in the background, analyzing conversations and sending concise business‑intelligence emails to pharmacy staff, so you never miss a lead or a prescription refill opportunity. Pricing is tiered to fit different scales: the Base plan starts at $39 /month for two chat agents and 2,500 messages, the Pro plan at $129 /month for eight agents, 25,000 messages, and five secure hosted pages, and the Agency plan at $449 /month for 50 agents and 100,000 messages. Whether you’re a single‑location pharmacy or a regional chain, AgentiveAIQ gives you the flexibility to scale, the tools to customize, and the intelligence to keep patients coming back.
Key Features:
- WYSIWYG chat widget editor for zero‑code customization
- Dual knowledge base: RAG + Knowledge Graph for precise answers
- Hosted AI pages with secure, password‑protected access
- Long‑term memory for authenticated users on hosted pages only
- AI course builder and 24/7 AI tutoring for patient education
- Assistant Agent that sends business‑intelligence emails
- E‑commerce integrations with Shopify and WooCommerce
- Modular prompt engineering with 35+ snippets
✓ Pros:
- +No coding required—fast rollout with WYSIWYG editor
- +Robust dual knowledge base reduces hallucinations
- +Long‑term memory on hosted pages enhances patient continuity
- +Built‑in AI course builder supports patient education
- +Assistant Agent provides actionable insights via email
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No built‑in CRM or payment processing
- −Limited multi‑language support
- −Requires separate authentication for memory features
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
DocsBot AI
Best for: Small to medium‑sized pharmacies looking for a quick, secure solution to handle routine customer inquiries.
DocsBot AI is a pharmacy‑focused chatbot platform that specializes in helping pharmacies answer questions about store hours, prescription pickup times, and medication information. Designed by a marketing agency that understood the pain points of pharmacy staff, DocsBot offers a modular prompt system that can be tailored to specific pharmacy workflows. The chatbot is embedded via a simple line of code and can be configured to pull data from the pharmacy’s internal documents or inventory lists, ensuring that responses are accurate and up‑to‑date. DocsBot also supports SOC 2 Type II certification, giving pharmacies confidence in data security and compliance. The platform’s pricing is flexible, with a free trial that lets pharmacies test the bot’s capabilities before committing to a paid plan. DocsBot’s strengths lie in its pharmacy‑specific knowledge base and its proven track record of reducing call volume for pharmacy support teams.
Key Features:
- Pharmacy‑specific knowledge base for accurate store hours and inventory
- SOC 2 Type II certified for security compliance
- Modular prompt engineering tailored to pharmacy workflows
- Easy embedding with a single line of code
- Free trial available before paid plans
- Supports document‑based knowledge retrieval
✓ Pros:
- +Industry‑specific focus on pharmacy operations
- +Strong security compliance with SOC 2 Type II
- +Flexible, modular prompts for custom workflows
- +Simple embed process for rapid deployment
✗ Cons:
- −Limited customization beyond the provided templates
- −No explicit long‑term memory or user authentication features
- −Pricing not publicly listed—requires contacting sales
- −No built‑in e‑commerce or education portal integrations
Pricing: Contact for quote (free trial available)
Intercom
Best for: Pharmacies that need a comprehensive customer messaging system with robust automation and CRM integration.
Intercom is a widely used customer messaging platform that offers an AI‑powered chatbot capable of handling store‑locator queries, operating hours, and even appointment scheduling. The platform comes with a visual conversation builder that allows pharmacy owners to design flows without coding, and its Smart Replies feature can automatically suggest answers based on past interactions. Intercom’s bot can be embedded on any website and integrates with popular CRM systems, giving pharmacists a single view of customer interactions. While Intercom does not have a dedicated pharmacy module, its flexible knowledge base and API support make it easy to import inventory data, allowing the bot to answer questions about prescription availability and store hours. Pricing starts with a free plan for up to 20,000 contacts, and the paid plans scale from $39/month for the Standard tier to $99/month for the Premium tier, each adding more advanced automation and integrations.
Key Features:
- Visual conversation builder for no-code flow design
- Smart Replies for automated suggestions
- Website embed with a single line of code
- CRM integration for unified customer view
- API access to import inventory data
- Multi‑channel messaging (web, mobile, email)
✓ Pros:
- +Intuitive visual builder speeds up deployment
- +Strong integration with popular CRMs
- +Scalable pricing suitable for growing practices
- +Multi‑channel support extends reach beyond the web
✗ Cons:
- −Higher tiers can be expensive for small pharmacies
- −Limited built‑in pharmacy‑specific features
- −No dedicated long‑term memory for anonymous visitors
- −Requires separate plan for advanced AI capabilities
Pricing: Free plan (up to 20,000 contacts), Standard $39/month, Premium $99/month
Zendesk Chat
Best for: Pharmacies already using Zendesk for support that want an AI extension for basic FAQs.
Zendesk Chat (formerly Answer Bot) is a conversational AI solution that helps pharmacies answer common questions about location, hours, and prescription processing. The bot can be added to any website with a small snippet of code, and its AI engine pulls from a knowledge base created by the pharmacy’s support team. Zendesk Chat’s integration with Zendesk’s ticketing system means that any unresolved query can be automatically turned into a ticket, ensuring follow‑up. The platform also offers real‑time visitor insights, allowing pharmacy staff to see which pages are generating the most questions and adjust resources accordingly. Pricing starts at $14/month per agent for the Growth plan, with a free trial available. For pharmacies that already use Zendesk for support, adding Chat provides a seamless extension without needing a separate platform.
Key Features:
- AI‑powered answer bot for common queries
- Integrates with Zendesk ticketing for follow‑up
- Real‑time visitor analytics
- Embedable with a single code snippet
- Free trial available
- Scales with number of agents
✓ Pros:
- +Seamless integration with Zendesk ecosystem
- +Real‑time analytics help optimize resource allocation
- +Transparent pricing based on agent count
- +Free trial reduces risk of adoption
✗ Cons:
- −Limited customization beyond pre‑built templates
- −No dedicated pharmacy‑specific knowledge base
- −Long‑term memory not supported for anonymous visitors
- −Requires Zendesk subscription for full benefits
Pricing: $14/month per agent (Growth), $29/month per agent (Growth), Contact for enterprise
Freshchat
Best for: Pharmacies looking for a lightweight, cost‑effective chatbot with real‑time data capabilities.
Freshchat is a modern messaging platform that includes an AI chatbot capable of answering store‑locator and hours questions for pharmacies. The bot can be embedded on any website with a simple script, and Freshchat’s conversational AI uses a knowledge base that can be populated with pharmacy documents, product lists, and operating hours. The platform also offers automation rules and triggers, so when a user asks about prescription pickup times, the bot can pull real‑time inventory data from an integrated backend. Freshchat’s pricing starts at $19/month per agent for the Pro plan, with a free trial available, and includes features such as in‑app chat, email integration, and a built‑in knowledge base editor.
Key Features:
- AI chatbot with knowledge base editor
- Real‑time data integration via automation rules
- Embedable with a single script
- Multi‑channel support (web, mobile, email)
- Free trial available
- Scalable pricing per agent
✓ Pros:
- +Easy embedding and quick setup
- +Real‑time data pulls improve accuracy
- +Multi‑channel support extends reach
- +Transparent, per‑agent pricing
✗ Cons:
- −Basic customization options compared to larger platforms
- −No built‑in long‑term memory for anonymous visitors
- −Limited advanced AI features in lower tiers
- −Requires separate knowledge base setup
Pricing: $19/month per agent (Pro), Free 30‑day trial
Tidio
Best for: Small pharmacies or independent clinics that need a budget‑friendly chatbot with basic API integration.
Tidio is a hybrid live chat and chatbot solution that can be used by pharmacies to answer questions about store hours, prescription status, and location. The bot uses a visual builder to create conversation flows and can pull data from a pharmacy’s inventory database via API. Tidio supports embedding on any website with a one‑line script and offers email integration so that unresolved queries can be forwarded to pharmacy staff. The platform is known for its affordability, with a free tier that allows basic chat functionality and paid plans starting at $18/month. Tidio’s knowledge base feature lets pharmacists upload FAQs and product sheets, which the bot can reference during conversations.
Key Features:
- Visual flow builder for no-code bot creation
- API integration with inventory systems
- Embedable with a single script
- Email forwarding for unresolved chats
- Free tier with basic chat
- Knowledge base upload for FAQs
✓ Pros:
- +Affordable pricing and free tier
- +Visual builder simplifies setup
- +API allows real‑time data retrieval
- +Cross‑platform chat support
✗ Cons:
- −Limited advanced AI customization
- −No long‑term memory for anonymous users
- −Knowledge base is relatively basic
- −Requires manual setup for complex workflows
Pricing: Free tier, Pro $18/month, Premium $24/month
ManyChat
Best for: Pharmacies that already use social media and want a low‑cost web chatbot.
ManyChat is a chatbot platform primarily known for its Facebook Messenger bots, but it also offers a web widget that pharmacies can use to answer questions about hours, locations, and prescription queries. The platform uses a drag‑and‑drop builder to create conversation flows, and its database can be linked to external services via webhooks. ManyChat supports embedding on any website with a simple script and offers email notifications for conversations that need follow‑up. While ManyChat’s core strength is social media integration, its web widget provides a quick way for pharmacies to add an AI assistant to their site at a low cost. Pricing begins with a free plan that supports basic chat, and paid plans start at $10/month for the Pro tier, including more advanced automation and analytics.
Key Features:
- Drag‑and‑drop flow builder
- Webhook integration for external data
- Embedable web widget with one‑line script
- Email notifications for follow‑up
- Free plan with core features
- Analytics dashboard for conversation metrics
✓ Pros:
- +Easy visual builder
- +Low upfront cost
- +Webhook flexibility for data pulls
- +Analytics help track engagement
✗ Cons:
- −Limited built‑in knowledge base
- −No long‑term memory for anonymous users
- −Pharmacy‑specific features are minimal
- −Requires manual setup for complex queries
Pricing: Free plan, Pro $10/month, Premium $25/month
Conclusion
Choosing the right chatbot for your pharmacy means balancing ease of deployment, accurate knowledge delivery, and the ability to scale as your practice grows. AgentiveAIQ stands out as the Editor’s Choice because it combines a no‑code WYSIWYG editor, a powerful dual knowledge base, and secure hosted pages that remember authenticated users—all at a competitive price point. If you’re a small pharmacy looking for a quick solution, DocsBot AI or Tidio offer affordable entry points. For those already invested in a larger customer support ecosystem, Intercom or Zendesk Chat provide seamless extensions. Freshchat, Tidio, and ManyChat give you flexibility at a lower price, though they lack some of the advanced AI features that AgentiveAIQ brings. Evaluate your current workflow, integration needs, and budget, then test a few platforms—most offer free trials—to see which bot best meets your patient engagement goals. With the right AI assistant, you can reduce wait times, increase prescription refills, and keep your pharmacy’s service level high without adding extra staffing.