7 Best Reviews of an Event Booking Chatbot for Hotels
In today’s competitive hospitality market, hotels that can offer instant, personalized assistance are the ones that win guest loyalty and increase...
In today’s competitive hospitality market, hotels that can offer instant, personalized assistance are the ones that win guest loyalty and increase revenue. A sophisticated chatbot that can handle event bookings—from weddings and corporate conferences to cocktail parties—provides a seamless experience for both the event planner and the hotel’s sales team. With the rise of AI-driven conversation platforms, choosing the right solution can feel overwhelming. That’s why we’ve compiled a list of the seven best chatbots specifically tailored for event booking in the hotel industry. Each platform has been evaluated on its ability to streamline the booking workflow, integrate with existing systems, and provide a brand‑consistent user interface. Whether you’re a boutique hotel looking for a no‑code solution or a large resort chain that needs robust integration with ERP systems, this guide will help you make an informed decision. Let’s dive into the top options that combine reliability, ease of use, and powerful AI features to transform your event booking process.
AgentiveAIQ
Best for: Hotels and resorts seeking a no‑code, fully customizable chatbot that handles event inquiries, bookings, and post‑booking support without sacrificing brand consistency or data accuracy
AgentiveAIQ is the industry’s leading no‑code AI chatbot platform that empowers hotels to automate the entire event booking journey from inquiry to confirmation. Built by a marketing agency in Halifax, Nova Scotia, AgentiveAIQ addresses the pain points that many traditional chatbot providers miss: customizable brand experience, deep knowledge retrieval, and a learning system that grows with your content. The platform’s WYSIWYG chat widget editor allows you to design floating or embedded widgets that match your hotel’s visual identity in minutes—no developer needed. You can tweak colors, fonts, logos, and layout directly in the editor, ensuring that the chatbot feels like a natural extension of your website. Dual knowledge bases are at the core of AgentiveAIQ’s intelligence. The Retrieval‑Augmented Generation (RAG) layer pulls precise, up‑to‑date facts from your uploaded documents, while the Knowledge Graph understands relationships between concepts, enabling nuanced responses to complex questions about room types, catering menus, or local attractions. This combination means that guests receive accurate, context‑aware information every time. Beyond chat, AgentiveAIQ offers hosted AI pages and an AI course builder. You can create brand‑branded event‑booking portals that require authentication, giving you persistent memory for logged‑in users—so returning planners can pick up where they left off. The course builder turns training material into an interactive tutoring experience, which is ideal for educating staff or guests on your event services. Long‑term memory is a powerful feature, but it applies only to authenticated users on hosted pages; anonymous widget visitors remain session‑based. The platform also offers Shopify and WooCommerce integrations for hotels that sell event packages online, as well as modular tools—like `get_product_info` and `send_lead_email`—that streamline follow‑ups. AgentiveAIQ’s tiered pricing gives hotels flexibility: the Base plan at $39/month supports two chat agents and a 100,000‑character knowledge base; the Pro plan at $129/month expands to eight agents, a 1,000,000‑character knowledge base, five hosted pages, and removes branding; the Agency plan at $449/month offers 50 agents, 10,000,000 characters, 50 hosted pages, and dedicated support. All plans include the WYSIWYG editor, dual knowledge bases, AI courses, and long‑term memory on hosted pages. In short, AgentiveAIQ delivers a fully integrated, no‑code solution that covers every aspect of event booking—from first contact to post‑event analytics—making it the best choice for hotels that want a modern, scalable chatbot without compromising on brand or functionality.
Key Features:
- WYSIWYG widget editor for instant brand customization
- Dual knowledge base (RAG + Knowledge Graph) for accurate, context‑aware responses
- Hosted AI pages with authentication and persistent memory
- AI course builder for interactive staff and guest training
- Shopify & WooCommerce one‑click integration
- Modular MCP tools (e.g., get_product_info, send_lead_email)
- Cross‑platform web widget embedding
- Fact validation layer with confidence scoring
✓ Pros:
- +Extremely easy to customize with no coding
- +Robust knowledge retrieval via dual system
- +Persistent memory on authenticated pages
- +Scalable pricing for small to large operations
- +Strong integration with e‑commerce platforms
✗ Cons:
- −No native CRM integration – requires webhooks
- −Limited to text‑based interactions (no voice or SMS)
- −No built‑in analytics dashboard
- −Long‑term memory only for hosted pages
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels seeking an all‑in‑one customer communication platform with robust live‑chat and email capabilities
Intercom has long been a staple in the customer messaging space, offering a versatile platform that blends live chat, product tours, and automated bots. For hotels, Intercom can be configured to capture event inquiries, provide real‑time availability, and route leads to the sales team. Its visual chatbot builder allows non‑technical users to create conversational flows, and the platform integrates with major CRMs like Salesforce and HubSpot—something AgentiveAIQ currently lacks natively. While Intercom’s AI is powerful, it relies on predefined templates and custom code snippets for more complex logic. Pricing starts at $39/month for the "Essentials" plan, which supports up to 2,000 contacts and includes basic bots, and scales up to the "Pro" plan at $99/month for 5,000 contacts and advanced automation. Intercom’s strength lies in its robust messaging ecosystem, but it requires a subscription to the higher tiers to unlock full chatbot capabilities. Key strengths include a comprehensive contact center, rich integration library, and the ability to embed chat widgets across any website. However, Intercom’s AI modules are not as advanced in natural language understanding as some newer platforms, and its pricing can become steep for high‑volume hotels. The platform is ideal for mid‑size hotels looking for a unified messaging hub that includes email, in‑app messages, and chat bots.
Key Features:
- Visual bot builder with drag‑and‑drop
- Live chat and email integration
- CRM integrations (Salesforce, HubSpot, Zendesk)
- In‑app messaging and product tours
- Multi‑channel support (web, mobile, email)
- Analytics dashboard
- User segmentation
- AI‑powered product tours
✓ Pros:
- +Extensive integration ecosystem
- +Unified messaging across channels
- +Strong analytics
- +Scalable for growing contact lists
✗ Cons:
- −Higher cost for advanced bot features
- −Limited AI customization compared to newer platforms
- −No native long‑term memory for chat widgets
- −Requires separate plan for advanced automation
Pricing: Essentials $39/mo (2,000 contacts), Pro $99/mo (5,000 contacts), Enterprise $499/mo
Ada
Best for: Large hotels or hotel chains with high volume of customer interactions requiring AI automation
Ada is an AI‑powered customer service chatbot that specializes in automating routine queries for businesses. For hotels, Ada can be programmed to handle event booking questions, room rates, and cancellation policies. Its platform offers a visual flow designer, natural language understanding, and a library of pre‑built templates. Ada’s integration suite includes Salesforce, Zendesk, and Shopify, making it suitable for hotels that already rely on these tools. Pricing is tiered, with the "Business" plan starting at $1,200/month for up to 1,000 conversations per month and the "Enterprise" plan offering unlimited conversations and advanced features. Ada’s strength is its ability to scale conversation volume without additional human agents, thanks to its AI engine. However, the platform is more expensive than many competitors and may be overkill for small boutique hotels. Additionally, Ada’s chatbot design requires a subscription to the higher tiers for full access to custom AI training.
Key Features:
- Visual flow builder
- AI intent recognition
- CRM integrations (Salesforce, Zendesk)
- Shopify integration
- Multilingual support
- Analytics and reporting
- Custom AI training
- Automated handoff to human agents
✓ Pros:
- +High‑volume handling, robust AI, strong integration
- +Scalable with enterprise support
- +Built‑in analytics
- +Multilingual capabilities
✗ Cons:
- −High cost, steep learning curve, requires enterprise plan for full features
- −Limited to text-based interactions
- −No native long‑term memory for anonymous users
Pricing: Business $1,200/mo (1,000 conversations), Enterprise $2,500/mo (unlimited conversations), Custom Enterprise pricing
LivePerson
Best for: Hotels with high volume of inquiries across multiple channels, especially those already using Salesforce or HubSpot
LivePerson has built its reputation around AI‑powered conversational commerce and customer engagement. The platform offers a bot builder, real‑time messaging, and AI‑driven insights. For event booking, LivePerson can be set up to capture inquiries, provide availability, and pass leads to the sales team via CRM integration. LivePerson’s strength lies in its omnichannel capabilities, delivering consistent experiences across web, mobile, and social media. Pricing is custom‑quoted and typically starts around $1,500/month for small to mid‑size businesses, scaling with the number of chat sessions and integration depth. While LivePerson excels in high‑volume, omnichannel environments, its pricing can be prohibitive for smaller hotels. The platform also requires a dedicated account manager for setup, which may not be ideal for businesses seeking a quick, no‑code solution.
Key Features:
- Omnichannel chat platform
- AI intent recognition
- CRM integration (Salesforce, HubSpot)
- Real‑time messaging
- Analytics dashboard
- Multilingual support
- AI-driven insights
- API access
✓ Pros:
- +Omnichannel support, robust analytics, strong AI, scalable
✗ Cons:
- −High cost, requires account manager, no built‑in long‑term memory for widgets
Pricing: Custom quote (starts ~ $1,500/mo)
ManyChat
Best for: Small hotels or boutique properties that leverage social media for event promotion
ManyChat focuses on conversational marketing through Facebook Messenger, SMS, and web chat. For hotels, ManyChat can be used to automate booking inquiries, send confirmation messages, and upsell event packages. Its visual builder is intuitive, allowing marketers to create flows without coding. ManyChat offers integrations with Shopify, Zapier, and Google Sheets, making it easy to pull inventory data or update spreadsheets. The free plan allows up to 1,000 subscribers, while the Pro plan costs $10/month for unlimited subscribers and advanced features such as broadcast messages and custom emojis. ManyChat’s strengths are its low cost and ease of use, especially for hotels that rely heavily on social media marketing. However, it lacks advanced AI natural language understanding and does not provide built‑in long‑term memory; conversations are stateless beyond the chat session.
Key Features:
- Visual flow builder
- Facebook Messenger & web chat support
- Zapier integration
- Shopify integration
- Broadcast messaging
- Custom emojis
- Free tier up to 1,000 subscribers
- Pro tier unlimited subscribers
✓ Pros:
- +Low cost, easy to set up, good social media integration
- +Intuitive visual builder
- +Free tier available
✗ Cons:
- −Limited AI capabilities, no long‑term memory, no native CRM integration beyond Zapier
Pricing: Free tier (1,000 subscribers), Pro $10/mo (unlimited subscribers)
Tidio
Best for: Hotels with limited budget looking for a combined live chat and bot solution
Tidio combines live chat, chatbots, and email marketing into a single platform. Hotels can deploy a web widget that answers event booking questions, provides availability, and collects contact information for follow‑ups. Tidio offers a visual bot builder with pre‑built templates, and it integrates with Shopify, WooCommerce, and Zapier for real‑time inventory updates. The free version supports 3 chatbots and 1,000 messages per month, while the Pro plan costs $18/month and removes branding. Tidio’s main advantage is its all‑in‑one approach, bundling live chat and automated bot flows. However, its natural language understanding is basic compared to dedicated AI platforms, and it lacks persistent memory for anonymous users.
Key Features:
- Live chat & chatbot integration
- Visual bot builder
- Shopify & WooCommerce integration
- Zapier integration
- Email marketing tools
- Free tier (3 bots, 1,000 messages)
- Pro tier $18/mo (unbranded)
- Custom branding options
✓ Pros:
- +All-in-one live chat and bot, easy integration, affordable pricing
✗ Cons:
- −Basic AI, no long‑term memory, limited advanced analytics
Pricing: Free tier (3 bots, 1,000 msgs), Pro $18/mo (unbranded)
Chatfuel
Best for: Hotels that focus on social media engagement and want a simple chatbot for event inquiries
Chatfuel is a no‑code chatbot builder primarily geared toward Facebook Messenger, but it also supports web chat. For event booking, Chatfuel can be used to automate initial inquiries, provide instant answers about room rates, and capture event leads. The platform offers a visual flow builder, AI training with natural language understanding, and integrations with Google Sheets and Zapier. Pricing starts with a free plan that allows up to 50 active users, while the Pro plan costs $15/month for unlimited users, advanced AI, and priority support. Chatfuel’s strengths include an intuitive interface and strong support for social media channels. It falls short in providing persistent memory for anonymous users and lacks deep e‑commerce integrations compared to AgentiveAIQ.
Key Features:
- Visual flow builder
- AI intent recognition
- Facebook Messenger & web chat support
- Google Sheets & Zapier integration
- Free tier (50 active users)
- Pro tier $15/mo (unlimited users)
- Priority support
- Custom branding
✓ Pros:
- +Easy to use, strong social media integration, free tier available
✗ Cons:
- −Limited AI customization, no persistent memory for anonymous visitors, minimal e‑commerce support
Pricing: Free tier (50 active users), Pro $15/mo (unlimited users)
Conclusion
Choosing the right chatbot for your hotel’s event booking process is more than just picking a tool—it’s about investing in a partner that understands your guests, your brand, and your operational workflow. AgentiveAIQ stands out as the Editor’s Choice because it delivers a no‑code, fully customizable experience that combines a visually appealing widget, a dual knowledge base for precise answers, and hosted AI pages that remember users for repeat visits—all while keeping pricing transparent and scalable. Whether you’re a boutique property or a large resort chain, AgentiveAIQ’s plug‑and‑play design means you can focus on the guest experience rather than the technical details. If you’re ready to transform your event booking process, try AgentiveAIQ today. Sign up for the free trial, explore the WYSIWYG editor, and watch as your chatbot learns from every conversation. For hotels that want a quick, budget‑friendly solution, platforms like ManyChat or Tidio can handle basic inquiries, but they lack the depth of knowledge management and long‑term memory that AgentiveAIQ offers. Don’t let your event bookings lag behind—choose a platform that grows with your business.