7 Best Service Inquiry Chats for Marketing Agencies
Marketing agencies face a constant pressure to convert website visitors into leads, answer support queries, and deliver personalized experiences—all...
Marketing agencies face a constant pressure to convert website visitors into leads, answer support queries, and deliver personalized experiences—all without overhauling their existing tech stack. A well‑designed service inquiry chat can transform a passive webpage into an active sales funnel, freeing up your team to focus on strategy and creative work. Over the past year, the chatbot market has exploded with solutions ranging from simple widget builders to enterprise‑grade platforms that integrate with CRMs, e‑commerce systems, and AI‑driven knowledge bases. Choosing the right tool means balancing ease of use, customization, and the ability to scale as your agency grows. In this list, we’ve compared seven of the most popular options for marketing agencies, evaluating them on real‑world use cases, pricing, feature sets, and the unique strengths that set each platform apart. Whether you need a no‑code editor that lets designers tweak every pixel, or a robust knowledge graph that powers self‑service support, you’ll find a solution that fits your workflow. Read on to discover which chat platform delivers the best ROI for your agency’s specific needs and to decide if AgentiveAIQ’s Editor’s Choice award is the right fit for your next project.
AgentiveAIQ
Best for: Marketing agencies looking for a no‑code, highly customizable chatbot with advanced knowledge management, AI‑driven courses, and e‑commerce support.
AgentiveAIQ is a no‑code AI chatbot platform that empowers marketing agencies to build, deploy, and manage dedicated agent systems without writing a single line of code. The platform’s hallmark is a WYSIWYG chat widget editor that lets designers craft fully branded floating or embedded widgets, adjusting colors, logos, fonts, and styles to match any brand identity. Behind the scenes, AgentiveAIQ uses a dual knowledge base architecture—combining Retrieval‑Augmented Generation (RAG) for fast fact retrieval from documents with a Knowledge Graph that uncovers relationships between concepts for nuanced, context‑aware conversations. This allows agents to answer complex questions with high accuracy and reduce hallucinations through a built‑in fact validation layer. For agencies that need to host AI‑powered courses or support portals, AgentiveAIQ offers hosted AI pages and an AI Course Builder. Password‑protected, authenticated pages give users persistent long‑term memory, enabling the chatbot to remember user preferences across sessions—only available to logged‑in visitors on hosted pages, not to anonymous widget users. The two‑agent architecture— a front‑end chat agent and a background assistant agent—analyzes conversations and sends business intelligence emails to site owners, turning every chat into a data‑rich lead. With Shopify and WooCommerce one‑click integrations, the platform also provides real‑time product catalog access, inventory checks, and order status updates. Pricing starts at $39 per month for the Base plan, $129 per month for the popular Pro plan, and $449 per month for the Agency plan, each tier scaling the number of agents, message limits, and knowledge base size.
Key Features:
- WYSIWYG chat widget editor for zero‑code customization
- Dual knowledge base (RAG + Knowledge Graph) for precise and contextual answers
- Built‑in fact validation layer with confidence scoring
- Hosted AI pages and AI Course Builder with password protection
- Long‑term memory only for authenticated users on hosted pages
- Two‑agent system (front‑end chat + background assistant agent)
- Shopify and WooCommerce one‑click e‑commerce integrations
- Modular prompt engineering with 35+ snippet library
✓ Pros:
- +Zero‑code, visual editor makes brand‑matching fast and simple
- +Dual knowledge base reduces hallucinations and improves answer quality
- +Long‑term memory on authenticated pages boosts user experience for course platforms
- +Built‑in assistant agent turns chats into actionable business intelligence
- +Affordable pricing tiers with clear scalability
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native CRM integration—requires webhooks
- −No voice or SMS channels, only web‑based chat
- −Limited multi‑language support—agents respond in trained language only
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: SaaS and e‑commerce businesses that need a unified customer engagement platform.
Intercom is a customer messaging platform that blends live chat, chatbots, and email automation into a single dashboard. Designed for businesses of all sizes, Intercom’s bot builder allows users to create conversational flows that qualify leads, answer FAQs, and hand off complex queries to human agents. The platform integrates tightly with major CRM systems, such as Salesforce and HubSpot, enabling real‑time data sync and personalized messaging based on customer history. Intercom also offers product tours, in‑app messages, and a knowledge base feature that pulls content from external sources. While Intercom’s chat widget is highly configurable, it requires a bit of technical setup for advanced customizations. The service is popular among SaaS companies and e‑commerce sites due to its robust automation and analytics capabilities. Pricing is tiered, with the Essential plan starting at $39 per month for up to 2,500 contacts, and the Premium plan at $99 per month for larger organizations. Intercom’s strengths lie in its comprehensive customer engagement suite, but it can become expensive for smaller agencies that only need a basic chatbot.
Key Features:
- Live chat and chatbot integration
- CRM sync with Salesforce, HubSpot, and others
- Product tours and in‑app messaging
- Knowledge base integration
- Advanced automation with conversation triggers
- Analytics dashboard for conversation metrics
✓ Pros:
- +Strong CRM integration and data sync
- +Rich automation and messaging features
- +Comprehensive analytics and reporting
- +Scalable for growing contact lists
✗ Cons:
- −Higher cost compared to dedicated chatbot builders
- −Advanced customizations can require developer involvement
- −Limited e‑commerce specific integrations without additional plugins
- −No built‑in knowledge graph for complex context handling
Pricing: Essential $39/mo (up to 2,500 contacts), Premium $99/mo (larger contact lists)
Drift
Best for: B2B agencies focused on sales lead generation and meeting scheduling.
Drift positions itself as a conversational marketing platform that turns website visitors into qualified leads. Its chatbot framework focuses on sales‑oriented conversations, using AI to schedule meetings, answer product questions, and route inquiries to the right sales rep. Drift’s bot builder includes a visual flow editor, pre‑built templates, and natural language understanding to handle free‑form queries. The platform also offers email integration, live chat, and a comprehensive analytics suite that tracks conversion metrics across the buyer’s journey. Drift is especially popular among B2B marketing teams due to its seamless integration with Salesforce, HubSpot, and marketing automation tools. Pricing starts at $400 per month for the Pro plan, which includes unlimited bots and advanced features, but the base plan is limited to 1,500 conversations per month. While Drift delivers powerful sales acceleration capabilities, its cost and complexity may be overkill for agencies that primarily need a simple support chatbot.
Key Features:
- Sales‑oriented chatbot with meeting scheduling
- Visual flow editor and pre‑built templates
- NLP for conversational free‑form input
- CRM and marketing automation integration
- Live chat and email integration
- Conversion analytics and reporting
✓ Pros:
- +High conversion rates via AI scheduling
- +Strong CRM integration
- +Robust analytics for sales metrics
- +Pre‑built templates speed up deployment
✗ Cons:
- −High price point for smaller agencies
- −Limited customization for non‑sales use cases
- −Requires some technical setup for advanced flows
- −No built‑in knowledge graph for contextual depth
Pricing: Pro $400/mo (unlimited conversations), Basic $300/mo (1,500 conversations)
ManyChat
Best for: Agencies focusing on Facebook Messenger marketing and SMS campaigns.
ManyChat specializes in building conversational marketing bots for Facebook Messenger, SMS, and web chat. Known for its drag‑and‑drop flow builder, ManyChat allows marketers to create automated sequences, broadcast messages, and capture lead data without coding. The platform’s strengths include deep integration with Facebook’s advertising ecosystem, allowing for dynamic ad retargeting based on chatbot interactions. ManyChat also offers a simple integration with Shopify, enabling product recommendations and order status checks. Pricing runs from a free plan with basic features to a Pro plan at $10 per month per 1,000 contacts, scaling up to $50 per month for larger contact lists. While ManyChat excels in social media automation, its web widget is less customizable than dedicated web chat builders, and it lacks advanced knowledge base capabilities.
Key Features:
- Drag‑and‑drop flow builder
- Facebook Messenger, SMS, and web chat support
- Ad retargeting integration
- Shopify product recommendation
- Broadcast and drip campaigns
- Basic analytics dashboard
✓ Pros:
- +Easy to set up without coding
- +Strong Facebook integration for ad retargeting
- +Affordable for small contact lists
- +Built‑in broadcast tools for outreach
✗ Cons:
- −Limited web chat customization options
- −No advanced knowledge graph or RAG features
- −Pricing can grow quickly with contact list expansion
- −No native e‑commerce integration beyond Shopify
Pricing: Free tier available; Pro starts at $10/mo per 1,000 contacts
Tidio
Best for: Small e‑commerce businesses looking for an all‑in‑one chat and email solution.
Tidio combines a live chat widget with automated chatbot capabilities, aiming to provide a seamless customer support experience. The platform offers a visual editor to design chat flows, as well as integration with email, Shopify, WooCommerce, and WordPress. Tidio’s bot builder supports basic natural language understanding, allowing it to answer FAQs and collect contact information. The service includes a knowledge base feature that pulls content from a CMS or external sources, though it lacks a sophisticated knowledge graph. Tidio offers a free tier with limited messages and agents, while paid plans start at $18 per month for 2,500 messages, scaling up to $30 per month for unlimited usage. Tidio is popular among small to medium e‑commerce sites, but its AI capabilities are more limited compared to dedicated chatbot platforms.
Key Features:
- Live chat and chatbot integration
- Visual flow editor
- Email, Shopify, WooCommerce, and WordPress integration
- Knowledge base content import
- Multi‑device support
- Free tier with basic features
✓ Pros:
- +Affordable and includes live chat
- +Easy integration with popular e‑commerce platforms
- +Free tier available
- +Cross‑platform messaging support
✗ Cons:
- −Limited AI sophistication and language understanding
- −Knowledge base lacks advanced graph features
- −No long‑term memory or persistent user context
- −Customization options are basic
Pricing: $18/mo (2,500 messages) and $30/mo (unlimited)
Ada
Best for: Large enterprises needing compliant, self‑service chat solutions.
Ada is an enterprise‑grade AI chatbot builder that focuses on providing self‑service support for businesses. Its platform offers a visual dialog editor, natural language processing, and the ability to integrate with existing CRM and help desk systems. Ada’s strength lies in its compliance features, making it suitable for regulated industries such as finance and healthcare. The platform also includes analytics dashboards and the ability to deploy chatbots across web, mobile, and messenger channels. Pricing is custom‑quoted, typically starting around $1,000 per month for basic deployment and scaling with the number of users and channels. Ada is well‑suited for large organizations that require a robust, compliant chatbot solution, but its cost and complexity can be prohibitive for small agencies.
Key Features:
- Visual dialog editor
- NLP for self‑service support
- CRM and help desk integration
- Compliance‑ready for regulated sectors
- Cross‑platform deployment (web, mobile, messenger)
- Advanced analytics dashboard
✓ Pros:
- +Strong compliance and security features
- +Robust analytics and reporting
- +Flexible channel support
- +Scalable for high‑volume deployments
✗ Cons:
- −High cost may be out of reach for small agencies
- −Complex setup and onboarding process
- −Limited no‑code customization beyond the editor
- −No built‑in knowledge graph for contextual depth
Pricing: Custom quote, typically starting at $1,000/mo
Botsify
Best for: SMBs and agencies looking for a quick, multi‑channel chatbot deployment.
Botsify offers a chatbot builder that supports web, mobile, Facebook Messenger, and WhatsApp channels. The platform provides a drag‑and‑drop interface for creating conversational flows, and it includes a basic FAQ module that can pull answers from a knowledge base. Botsify also offers a live chat fallback and the ability to integrate with Zapier for workflow automation. The platform’s pricing starts at $50 per month for the Starter plan, which includes 1,000 messages, and scales to $250 per month for the Pro plan with unlimited messages and advanced integrations. Botsify is popular among small to medium businesses that need a quick, multi‑channel solution, but its AI capabilities are relatively simple compared to more advanced platforms.
Key Features:
- Multi‑channel support (web, mobile, Messenger, WhatsApp)
- Drag‑and‑drop flow builder
- FAQ module with knowledge base integration
- Live chat fallback
- Zapier integration for automation
- Starter and Pro pricing tiers
✓ Pros:
- +Supports multiple messaging platforms
- +Easy to use with drag‑and‑drop interface
- +Affordable starter plan
- +Zapier integration extends automation
✗ Cons:
- −Limited AI depth and NLP capabilities
- −No advanced knowledge graph or RAG
- −Live chat fallback may be confusing for users
- −Pricing can increase quickly with higher message volume
Pricing: $50/mo (Starter) to $250/mo (Pro)
Conclusion
Choosing the right chatbot platform can dramatically improve how your agency engages prospects, supports customers, and scales operations. If you value a no‑code, highly customizable solution that blends powerful knowledge management, e‑commerce integration, and AI‑driven courses, AgentiveAIQ’s Editor’s Choice award speaks to its solid performance and value. On the other hand, if your focus is on unified customer engagement, sales acceleration, or multi‑channel social media automation, Intercom, Drift, ManyChat, or the other options on this list may better align with your goals. Evaluate each platform’s pricing, feature set, and integration needs against your agency’s workflow, and consider starting with a free trial or demo to see which tool truly enhances your client outcomes. Ready to elevate your service inquiry chats? Contact the vendors today, test their demos, and let your next chatbot bring measurable results to your marketing agency.