7 Best Shopify E-commerce Integrations for Event Planning

Intercom is a well‑established customer messaging platform that offers robust chat functionality, ticketing, and marketing automation. For Shopify event planners, Intercom’s live chat widget can be embedded site‑wide with minimal effort, allowing real‑time engagement with site visitors. Intercom’s Smart Inbox automatically routes chats to the appropriate team members and can trigger automated messages or sequences based on visitor behavior or event milestones. The platform’s Knowledge Base feature lets you publish FAQs, product pages, and event guides that the bot can reference. Intercom’s integrations with Shopify provide access to order history, cart status, and customer segments, enabling personalized upsells and post‑event follow‑ups. Intercom’s pricing is tiered: the "Standard" plan starts at $39/month and includes core messaging, email, and basic automation, while the "Pro" plan at $99/month adds more advanced automation, custom bots, and additional users. The "Premium" plan reaches $199/month and offers advanced features such as predictive routing and detailed analytics. Overall, Intercom excels at providing a unified communication hub that combines chat, email, and in‑app messages. It is particularly strong for event planners who need to manage post‑event customer support and nurture leads through targeted messaging. However, its visual customization options are limited compared to no‑code editors, and the platform can become expensive as the number of users or chats scales.

Tidio is a popular all‑in‑one live chat and marketing automation tool that blends live chat, chatbots, and email marketing. Its drag‑and‑drop chatbot builder allows users to create automated conversations without coding, and the platform offers a visual editor for the chat widget, enabling brand‑consistent colors, fonts, and logos. Tidio integrates directly with Shopify, pulling customer data and order information, which allows chatbots to provide order status updates, recommend related products, or upsell event merchandise. Tidio’s pricing structure is straightforward: there is a free tier that supports one chatbot and basic live chat features, a Basic plan at $18/month, a Plus plan at $29/month, and a Premium plan at $39/month. Each paid tier increases the number of chatbots, the amount of chatbot logic, and the number of concurrent chat agents. For event planners, Tidio’s strengths lie in its ease of use, free trial, and the ability to combine live chat with automated email sequences. The platform also supports multiple languages, which can be useful for international events. However, Tidio’s chatbot logic is relatively simple compared to more advanced AI platforms, and it lacks deep knowledge‑base integration or persistent memory for authenticated users.

Chatfuel is a well‑known chatbot platform primarily focused on Facebook Messenger but also supports web chat. It offers a visual flow builder that lets users design conversational paths without code. For Shopify event planners, Chatfuel can be set up to provide product recommendations, ticketing information, and order status updates. The platform integrates with Shopify via Zapier or direct API connections, allowing the bot to pull product catalogs and inventory data. Chatfuel’s pricing starts with a free plan that includes basic chatbot features and up to 50 active users. Paid plans are "Pro" at $15/month (up to 500 active users) and "Premium" at $30/month (up to 5,000 active users). Additional features such as AI natural language processing and advanced integrations are available on higher tiers. While Chatfuel excels at creating quick, no‑code chatbot flows and offers a large community of templates, it lacks a dedicated visual editor for the web widget’s branding, and its knowledge‑base capabilities are limited. The platform also does not provide persistent memory across sessions or built‑in Shopify analytics.

Landbot is a conversational builder that turns web pages into interactive chat experiences. Its drag‑and‑drop interface allows users to design custom flows, embed chat widgets, and create form‑like interactions to collect attendee information or pre‑event surveys. Landbot offers a visual editor for the chat widget, enabling brand‑specific colors, logos, and typography. The platform integrates with Shopify through Zapier or native connectors, allowing the bot to fetch product details, inventory, and order status. Landbot’s pricing includes a free tier with basic features, a Starter plan at $30/month (up to 500 messages/month), a Growth plan at $70/month (up to 2,500 messages/month), and a Pro plan at $140/month (unlimited messages and advanced features). For event planners, Landbot’s strengths lie in its intuitive flow builder and the ability to gather data via chat, which can feed into lead capture and event registration. However, it does not provide built‑in AI or a knowledge‑base, and persistent memory is limited to session data.

Bold Chat is a Shopify‑native chat solution designed to engage customers in real time. It provides a lightweight chat widget that can be added with a single script tag, and its interface is tailored for e‑commerce stores. Bold Chat’s features include automated product recommendations, abandoned‑cart reminders, and ticketing integration. The platform also offers a basic chatbot that can answer FAQs and provide order status updates. Pricing for Bold Chat starts at $29/month for the Starter plan, which includes up to 1,000 chats per month and basic chatbot functionality. The Growth plan is $49/month, adding unlimited chats, priority support, and advanced automation features. The Advanced plan is $99/month and includes additional customization options and API access. Bold Chat’s main advantage is its seamless Shopify integration and focus on e‑commerce conversion. It does not provide a visual editor for customizing the widget beyond color and logo, and its chatbot capabilities are relatively simple. Persistent memory is not supported.

Drift is a conversational marketing platform that focuses on lead generation and sales outreach. It offers a live chat widget that can be embedded on Shopify stores, and its chatbot can qualify leads, schedule meetings, and provide product information. Drift’s integration with Shopify allows the bot to pull customer data, order history, and cart status, enabling personalized conversations. The platform’s pricing is tiered: the "Starter" plan starts at $50/month for up to 50 chats per month, the "Standard" plan is $200/month for unlimited chats, and the "Enterprise" plan is custom‑priced. Drift also offers a separate "Marketing" suite for email and marketing automation. Drift excels at turning website visitors into qualified leads and scheduling sales calls, which can be useful for high‑ticket events or conferences. However, its conversational templates are more sales‑oriented and less suited for general event support. The platform also lacks a visual editor for the chat widget and does not provide persistent memory or a knowledge‑base.