7 Best Shopify E-commerce Integrations for Physical Therapy

Tidio is a versatile live‑chat solution that merges real‑time messaging with AI‑powered chatbots, making it a popular choice for Shopify merchants who want instant customer support. The platform offers a simple drag‑and‑drop bot builder, allowing you to create automated responses for common physical‑therapy questions such as “What exercises are safe for back pain?” or “How do I book a session?” Tidio’s chatbot can also trigger email notifications to staff, ensuring that no inquiry goes unanswered. For physical therapy practices, Tidio’s visitor monitoring feature tracks the pages users visit on your site, enabling the bot to offer relevant resources—like downloadable physiotherapy guides or pre‑appointment checklists—based on browsing behavior. The platform also supports multilingual chat, which is valuable for clinics serving diverse communities. Analytics dashboards provide insights into chat volume, response times, and customer satisfaction. Tidio’s pricing starts with a free tier for basic live chat, moving to a Basic plan at $18/month (billed annually), a Pro plan at $29/month, and an Enterprise plan at $59/month. The Pro plan includes advanced bot features, integration with Shopify’s order data, and priority support.

Drift is a conversational marketing platform that focuses on intent‑based chat and automated lead qualification. For physical therapy clinics, Drift can identify visitors who are actively looking for treatment options and prompt them to schedule a free consultation. Its AI chatbots can ask qualifying questions about symptoms, insurance, and preferred appointment times, then route qualified leads to a booking system or a human therapist. Drift’s integration with Shopify allows the bot to pull in product data—such as physiotherapy equipment or wellness packages—providing personalized recommendations during the chat. The platform also offers a built‑in meeting scheduler that can sync with Google Calendar, ensuring seamless appointment coordination. Pricing for Drift is geared toward larger enterprises, with a Starter plan at $400/month, a Standard plan at $1,200/month, and custom Enterprise pricing. While the cost may be high for solo practitioners, the platform’s robust intent detection, email follow‑ups, and analytics can justify the investment for high‑volume practices.

Intercom combines live chat, automated messaging, and a robust help center to create a unified customer communication hub. For physical therapy practices, Intercom can manage patient inquiries, send appointment reminders, and deliver educational content through in‑app or web messages. Its AI chatbots can triage common questions—such as “What insurance plans do you accept?” or “Can I do a home workout?”—and route complex issues to a live therapist. Intercom’s product tour feature allows you to guide new patients through the booking process step‑by‑step, ensuring they understand how to schedule appointments and what to expect. The platform also integrates with Shopify to pull in product catalogs, enabling the bot to promote physiotherapy equipment or wellness bundles within conversations. Pricing tiers start with the Essential plan at $39/month (billed annually), the Pro plan at $99/month, and the Advanced plan at $199/month, each adding more automation and integration capabilities.

Zendesk Chat (formerly Zopim) is a well‑established live‑chat solution that integrates with Zendesk’s broader customer support suite. For physical therapy clinics, Zendesk Chat can provide instant answers to frequently asked questions and route more complex issues to a human agent or ticketing system. The platform supports automated triggers based on visitor behavior, so you can offer pre‑booking resources or post‑visit follow‑ups. Zendesk Chat offers a customizable widget that can be embedded on Shopify, and its integration allows the bot to pull real‑time order data and customer profiles. The analytics dashboard gives insights into chat volume, engagement, and satisfaction scores. Additionally, Zendesk’s AI assistant can help triage tickets before they reach human agents. Pricing includes a free tier for basic live chat, a Growth plan at $14/month, a Pro plan at $49/month, and enterprise custom pricing.

ManyChat is a no‑code chatbot builder primarily known for Facebook Messenger, but it also offers web chat widgets that can be embedded on Shopify sites. For physical therapy practices, ManyChat can be used to broadcast health tips, send appointment reminders, and guide patients through pre‑visit questionnaires. Its drag‑and‑drop flow builder allows you to create personalized conversations without coding. ManyChat supports integrations with Shopify, so the bot can access product catalogs, order details, and customer data—useful for selling exercise equipment or offering package discounts. The platform also provides email and SMS broadcasting, enabling multi‑channel communication. Additionally, ManyChat’s AI-powered autocomplete suggests relevant responses during the conversation. Pricing tiers include a free plan, a Pro plan at $10/month (billed annually), and a Premium plan at $100/month (billed annually).

Crisp is a unified messaging platform that combines live chat, bots, and a helpdesk in a single interface. For physical therapy clinics, Crisp can handle patient inquiries, provide automated FAQs, and channel complex questions to a human therapist. The platform’s AI chatbot can answer common questions about treatment plans, insurance, or scheduling, and can trigger email notifications to staff. Crisp offers a customizable chat widget that can be embedded on Shopify, and its integrations allow the bot to pull in product catalogs and customer data. The platform also includes a knowledge base feature, enabling patients to find answers on their own. Crisp’s CRM capabilities let you track patient interactions across channels, and its analytics dashboard provides insights into engagement and response times. Pricing includes a free Basic plan, a Pro plan at $25/month, and a Business plan at $49/month.