7 Best Smart AI Agents for Hotels

Bellboy is a voice‑first AI agent designed specifically for the hospitality industry. It claims to handle calls the way a seasoned front desk agent would—answering inquiries about check‑in times, room availability, and local attractions, all while upselling amenities and promotions. The bot supports over 40 languages, making it versatile for international travelers. Bellboy’s revenue‑driven focus means it not only answers questions but also pushes targeted offers, potentially increasing room occupancy and ancillary sales. The platform emphasizes a conversational flow that feels natural to callers, reducing the need for live staff during off‑peak hours. While the exact pricing isn’t publicly listed, Bellboy encourages potential customers to contact them for a custom quote, suggesting a flexible, usage‑based model. For hotels looking to automate phone support and enhance upsell opportunities, Bellboy offers a specialized, industry‑focused solution.

Dialzara offers a voice‑first AI automation platform that can transform how hotels manage phone calls. The system presents itself as a phone‑answering service that can handle inquiries, bookings, and customer support around the clock, mimicking the experience of a human front desk agent. Dialzara claims to reduce call handling costs by up to 90% and improve response times. The platform supports multi‑lingual interactions, enabling it to serve international guests seamlessly. Additionally, Dialzara emphasizes its ability to upsell and promote hotel packages during conversations, aiming to boost revenue. Pricing starts at $199 per month, making it a relatively affordable option for small to mid‑size properties that want a turnkey voice solution.

Capacity is an AI‑powered contact‑center platform that offers a unified experience across chat, voice, email, SMS, and web channels. The solution positions itself as a next‑generation help center, combining AI chatbots with human agents to streamline support. Capacity boasts a suite of AI features, including automated responses, sentiment analysis, and real‑time agent assistance. The platform also claims to have over 250 pre‑built integrations, covering everything from CRM systems to analytics dashboards. Security is highlighted as enterprise‑grade, ensuring compliance with industry standards. Pricing for Capacity is not publicly disclosed, encouraging interested parties to contact the sales team for a customized quote. This platform is well suited for hotels that require robust, multi‑channel customer support and want to harness AI to improve response times and reduce operational costs.

Intercom is a widely adopted customer messaging platform that blends live chat, automated bots, and a robust knowledge base into a single interface. For hotels, Intercom can power real‑time chat on the website, answer FAQs, and guide guests through booking processes. Its bot builder allows non‑technical users to create conversational flows that can handle common inquiries, while the AI assistant can surface relevant articles from the knowledge base. Intercom integrates with popular CRMs, email marketing tools, and e‑commerce platforms, making it easy to sync guest data across systems. The platform starts at $39 per month for the Starter plan, with higher tiers providing more advanced features like custom bots and advanced segmentation. Intercom’s user‑friendly interface and extensive integrations make it a solid choice for hotels looking to elevate digital guest support.

Drift is a conversational marketing platform that focuses on converting website visitors into leads through real‑time chat and AI‑powered messaging. For hotels, Drift can be used to greet guests, answer questions about room rates, and capture contact information for future marketing. The platform features a bot builder that allows marketers to create personalized conversation flows without coding, and it can be integrated with CRM systems to streamline lead capture. Drift’s AI assistant can surface relevant content and recommend offers, helping hotels upsell suites or special packages. Pricing starts at $50 per month for the Starter plan, with higher tiers adding advanced features such as email automation and deeper analytics. Drift’s focus on lead generation and marketing automation makes it a compelling choice for hotels looking to generate and nurture leads directly through their website.

Zendesk Chat (formerly Zopim) is a cloud‑based live‑chat solution that integrates seamlessly with the Zendesk customer support platform. For hotels, Zendesk Chat can provide instant on‑site assistance, answer booking questions, and offer personalized recommendations. The platform supports chatbots powered by Zendesk’s AI engine, allowing automated responses to common queries while routing more complex issues to human agents. Zendesk Chat also offers a knowledge base connector, enabling bots to fetch articles that help guests find answers quickly. Integration with Zendesk’s ticketing system ensures that any unresolved chat can be escalated into a support ticket. Pricing starts at $14 per month for the Essentials plan, making it one of the most affordable options for small to mid‑size hotels looking to add live chat to their digital presence.