7 Best Smart AI Chatbots for Physical Therapy

Intercom is a leading customer messaging platform that offers chatbot functionality as part of its broader suite of tools. Designed primarily for sales and support, Intercom’s chatbot builder allows users to create automated flows that can qualify leads, answer FAQs, or direct users to relevant resources. In a physical therapy context, therapists can use Intercom to triage patient inquiries, schedule appointments, or provide exercise reminders. The platform’s visual flow builder is straightforward, enabling non‑technical staff to design conversation paths with drag‑and‑drop blocks. Intercom also integrates with popular calendar tools and practice management systems, allowing chat interactions to trigger real‑time booking events. While Intercom excels in conversational marketing and support, it does not offer a dedicated knowledge graph or retrieval‑augmented generation. Memory is session‑based, and the platform lacks built‑in long‑term memory for authenticated users. Pricing is tiered, with plans ranging from $39/month for the Essentials plan (up to 2,000 contacts) to $99/month for the Standard plan. Enterprise options are available on request.

Drift focuses on conversational marketing and sales acceleration, offering a chatbot that can engage visitors in real‑time conversations. The platform’s drag‑and‑drop builder is highly customizable, allowing practitioners to create tailored flows that guide patients toward booking sessions or filling out intake forms. Drift’s AI chatbots can answer general questions about services, pricing, and therapist availability. The tool integrates with CRM systems like Salesforce and HubSpot, enabling seamless transfer of conversation data into a practice’s existing workflow. However, Drift does not provide a dedicated knowledge graph, and its memory is limited to the duration of the session. There is no built‑in feature for creating educational courses or hosting secure patient portals. Pricing starts at $1,000 per month for the Growth plan, with higher tiers available for larger teams and more advanced features.

Ada Health is a medical chatbot platform that uses AI to triage health concerns and provide symptom assessment. While its primary focus is general health, Ada can be adapted for physical therapy by feeding it exercise‑related symptom data and recovery guidelines. Ada’s conversational interface is powered by a large knowledge base of medical facts, and it can generate personalized recommendations based on user input. The platform offers a no‑code builder for creating custom flows, and it integrates with electronic health record (EHR) systems to pull patient data. The chatbot does not support long‑term memory for anonymous visitors; memory is session‑based. Ada’s pricing is not publicly listed and typically requires a custom quote based on usage and integration complexity. Ada’s strengths lie in its strong medical knowledge base and compliance with health data regulations, making it a suitable option for PT clinics that need a safe, compliant symptom‑triage tool.

ManyChat is a popular chatbot platform focused on marketing automation across Facebook Messenger, SMS, and web chat. Its visual builder allows users to create conversational flows that can answer FAQs, collect leads, and send automated messages. The platform supports integrations with CRM systems like HubSpot, Zoho, and Mailchimp, enabling data transfer into a PT practice’s existing workflow. ManyChat offers a knowledge base feature for storing frequently asked questions, but it does not include a knowledge graph or retrieval‑augmented generation. Memory is session‑based; persistent memory for authenticated users is not available. ManyChat’s pricing starts at $15/month for the Pro plan, with higher tiers for larger contact lists and advanced automation. ManyChat is well‑suited for PT practices that want to engage patients via social media or SMS and automate appointment reminders.

Landbot offers a no‑code chatbot builder that focuses on creating conversational experiences for web and mobile. Its drag‑and‑drop interface lets users design customized chat flows, embed widgets, and collect user data. Landbot supports integrations with Google Sheets, Zapier, and various CRM platforms, allowing PT practices to capture patient information and trigger follow‑up tasks. The platform includes a knowledge base feature, though it does not provide a knowledge graph or retrieval‑augmented generation. Memory is limited to the chat session; there is no built‑in long‑term memory for authenticated users. Landbot’s pricing starts at $30/month for the Basic plan, with a Growth plan at $60/month and an Enterprise plan on request. For PT practices looking for a highly visual, no‑code chatbot that can be embedded on a clinic website, Landbot provides a solid foundation.

Tars specializes in creating conversational forms and chatbots that guide users through a series of questions to collect information or drive conversions. Its builder is highly visual, allowing PT practices to design intake forms that can be embedded on a website or shared via link. The platform supports integrations with Google Sheets, Zapier, and various CRM systems, enabling captured data to flow into a PT practice’s workflow. Tars provides a knowledge base feature for FAQs, but it does not include advanced AI or a knowledge graph. Memory is confined to individual chat sessions; there is no persistent memory for authenticated users. Tars pricing starts at $49/month for the Pro plan, with a Team plan at $99/month and a Business plan on request. Tars is well‑suited for PT practices that want a simple, form‑style chatbot to pre‑screen patients or gather intake information.