7 Best Store Locator & Hours Bots for Pharmacies
In today’s fast‑moving retail and health‑care landscape, patients expect instant answers about where to get their prescriptions and what hours...
In today’s fast‑moving retail and health‑care landscape, patients expect instant answers about where to get their prescriptions and what hours pharmacies are open. Whether you’re a small independent shop or a nationwide chain, adding a chatbot that can quickly direct customers to the nearest location and confirm operating hours can reduce missed sales, improve customer satisfaction, and free up staff time for more complex tasks. Over the past year, a number of AI‑powered conversational platforms have emerged that can be tailored to pharmacy needs. Some offer robust location services, while others provide deeper integration with POS and inventory systems. In this guide we’ve sifted through the most popular choices, ranking them by features, ease of use, and value for money. The result is a clear, practical list that shows how a pharmacy can deploy a store‑locator bot in minutes and start reaping the benefits of a smarter, 24/7 front‑desk. Whether you want a no‑code solution or a highly customizable platform that plugs into your existing e‑commerce stack, the right bot is out there. Let’s dive in.
AgentiveAIQ
Best for: Pharmacies of all sizes that need a fully branded, highly customizable store‑locator bot with deep knowledge integration and optional AI tutoring for patients.
AgentiveAIQ is a no‑code AI chatbot platform that lets pharmacy owners build a fully branded, highly functional store locator and hours bot without any coding. With its WYSIWYG widget editor, you can drag, drop, and style every element of the chat interface—colors, fonts, logos, and button shapes—to match your brand’s visual identity. The dual knowledge base gives the bot two powerful ways to answer customer questions: Retrieval Augmented Generation (RAG) pulls the most relevant facts from your uploaded documents, while a Knowledge Graph understands the relationships between concepts, enabling contextual, nuanced answers about pharmacy services, prescription refills, and medication counseling. Additionally, AgentiveAIQ offers a hosted AI page feature: secure, password‑protected portals that remember authenticated users across sessions, allowing personalized reminders, refill tracking, and appointment scheduling. The AI Course Builder lets you create interactive, AI‑driven learning modules for staff training or patient education. Long‑term memory is enabled only for authenticated users on hosted pages—anonymous widget visitors receive session‑based memory. Pricing starts at $39/month for the Base plan (2 chat agents, 2,500 messages/month, 100k characters), $129/month for the Pro plan (8 agents, 25k messages, 1M characters, 5 hosted pages, long‑term memory, Shopify/WooCommerce integrations), and $449/month for the Agency plan (50 agents, 100k messages, 10M characters, 50 hosted pages, dedicated support).
Key Features:
- WYSIWYG no‑code chat widget editor for instant, brand‑consistent design
- Dual knowledge base: RAG for precise fact retrieval + Knowledge Graph for contextual understanding
- Hosted AI pages with persistent memory for authenticated users
- AI Course Builder—drag‑and‑drop course creation and 24/7 AI tutoring
- Shopify and WooCommerce one‑click integrations for real‑time inventory and order data
- Assistant Agent that analyzes conversations and sends business‑intelligence emails
- Modular prompt engineering with 35+ snippets and 9 goal‑specific templates
- Fact validation layer to reduce hallucinations and auto‑regenerate low‑confidence answers
✓ Pros:
- +Zero coding required—ideal for non‑technical staff
- +Dual knowledge base gives both accuracy and contextual depth
- +Secure hosted pages with persistent memory for personalized user journeys
- +Robust e‑commerce integrations for real‑time product data
- +Transparent, tiered pricing that scales with usage
✗ Cons:
- −No native CRM; must rely on webhooks for external systems
- −Long‑term memory only for hosted pages, not for widget visitors
- −No native voice or SMS support; text‑only interactions
- −Limited built‑in analytics—requires exporting data to third‑party dashboards
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Medium‑to‑large pharmacies that already use Intercom for customer support and want to add a basic store‑locator feature.
Intercom is a well‑established customer messaging platform that offers a conversational bot capable of handling location requests and business‑hours inquiries. The bot can be embedded on any website via a simple JavaScript snippet and allows users to type or click on “Find a pharmacy near me” to trigger a Google Maps lookup. Once the nearest pharmacy is identified, the bot displays the address, phone number, and hours of operation. Intercom’s powerful automation workflows can also schedule follow‑up emails or push notifications to remind customers about prescription refills. While Intercom isn’t built specifically for pharmacies, its flexible product library and extensive integrations (e.g., Salesforce, HubSpot, and Shopify) make it a versatile choice for health‑care retailers. The platform’s pricing starts at $39 per month for the Essentials plan and scales up to $149 per month for the Pro plan, which includes advanced bots and higher message limits.
Key Features:
- Instant location lookup via integrated Google Maps API
- Customizable bot flows with drag‑and‑drop builder
- Automation for follow‑up emails and push notifications
- Integration with major CRMs and e‑commerce platforms
- In‑app messaging for desktop and mobile
- Analytics dashboard for conversation metrics
- Scalable pricing tiers starting at $39/mo
✓ Pros:
- +Easy to set up and embed
- +Strong integration ecosystem
- +Built‑in analytics and reporting
- +Robust customer engagement tools
✗ Cons:
- −No native persistent memory for anonymous visitors
- −Limited to text‑based interactions; no voice or SMS
- −Customization requires some technical setup beyond the no‑code builder
- −Not specifically optimized for pharmacy workflows
Pricing: Essentials $39/mo, Pro $149/mo
Drift
Best for: Pharmacies looking for a marketing‑focused bot that can also handle store locator queries and capture leads for prescription refills.
Drift is a conversational marketing platform that enables businesses to drive real‑time conversations with website visitors. Its chat bot can be configured to answer “Where is the nearest pharmacy?” by pulling data from a custom API that returns location and hours information. Drift’s “Conversation Builder” provides a visual interface to design multi‑step flows, including conditional logic to handle different states such as “Open” or “Closed.” The platform also offers email follow‑ups, meeting scheduling, and lead qualification, making it a good fit for pharmacies that want to capture leads for prescription refills. Drift’s pricing is tiered, with the Starter plan at $50/month and the Growth plan at $300/month, each offering increasing message limits and advanced bot features.
Key Features:
- Visual conversation builder with drag‑and‑drop logic
- API integration for real‑time location and hours data
- Lead capture and qualification workflows
- Email and calendar scheduling integration
- Analytics for conversation performance
- Multi‑channel support (web, email, SMS via partners)
- Tiered pricing plans
✓ Pros:
- +Intuitive visual flow builder
- +Strong lead‑generation capabilities
- +Integrated email and calendar scheduling
- +Scalable plans for growing businesses
✗ Cons:
- −No built‑in persistent memory for anonymous users
- −Requires API integration for location data
- −Limited to text‑based interactions
- −Higher cost for advanced features
Pricing: Starter $50/mo, Growth $300/mo
Zendesk Chat
Best for: Small to mid‑size pharmacies that already use Zendesk for customer support and want a lightweight bot for location and hours.
Zendesk Chat (formerly Zopim) is a popular live‑chat solution that also offers a bot engine for automating common queries. Pharmacies can use the bot to answer questions about store location and hours by integrating with the Zendesk API and a custom location service. The bot can be launched via a floating widget and can trigger a Google Maps embed or display a list of nearby pharmacies with operating times. Zendesk Chat’s flow editor allows non‑technical staff to create simple “if‑then” rules, and the platform integrates with Zendesk’s ticketing system, making it easy to convert a chat into a support ticket if a customer needs further assistance. Pricing starts at $19/month for the Essentials plan and increases to $49/month for the Team plan, which includes bot functionality.
Key Features:
- Embedded floating chat widget
- Bot builder with conditional logic
- Integration with Zendesk ticketing system
- API hooks for custom location services
- Analytics and reporting dashboards
- Affordable entry‑level pricing
- Scalable plans with advanced bot features
✓ Pros:
- +Seamless integration with Zendesk ticketing
- +Simple flow editor for non‑developers
- +Low cost for basic plans
- +Real‑time chat support
✗ Cons:
- −Limited to text chat; no voice or SMS
- −No persistent memory for anonymous visitors
- −Requires custom integration for location data
- −Less advanced AI capabilities compared to dedicated chatbot platforms
Pricing: Essentials $19/mo, Team $49/mo
HubSpot Conversational Bots
Best for: Pharmacies already using HubSpot CRM who want to integrate chat interactions directly into their customer database.
HubSpot’s conversational bot builder is part of the larger HubSpot CRM ecosystem. Pharmacies can create bots that answer location and hours questions, and optionally schedule appointments or capture contact information for follow‑up. The bot can pull data from HubSpot’s custom properties or from an external API, and can be embedded anywhere on a website with a single line of code. HubSpot’s bot builder supports conditional logic, Lead Scoring, and email sequences, making it a good choice for pharmacies that want to funnel chat interactions into the CRM. HubSpot’s pricing is tiered: the Starter plan starts at $45/month for basic bots, while the Professional plan starts at $400/month and includes advanced bot features and higher limits.
Key Features:
- Drag‑and‑drop bot builder with conditional logic
- CRM integration for lead capture and scoring
- Email and workflow automation
- Custom property integration for location data
- Embedded widget with single‑line code
- Analytics and reporting
- Tiered pricing with free Starter plan
✓ Pros:
- +Deep CRM integration
- +Lead capture and scoring built‑in
- +Free Starter plan available
- +Scalable pricing for growing needs
✗ Cons:
- −Requires HubSpot subscription for full features
- −No native persistent memory for anonymous visitors
- −Limited to text chat
- −Higher cost for advanced bots
Pricing: Starter $45/mo, Professional $400/mo
ManyChat
Best for: Pharmacies that engage customers on social media and want an inexpensive bot that can also run on a website.
ManyChat is a Facebook‑Messenger‑centric chatbot platform that also offers web chat widgets. Through its Visual Flow Builder, pharmacies can design a bot that automatically replies with the nearest pharmacy’s location and hours by pulling data from a Google Sheets integration or a custom API. ManyChat supports multi‑channel messaging, allowing the same bot to run on a website, Messenger, and Instagram Direct. The platform also provides broadcast tools for sending reminders about prescription refills. ManyChat’s pricing starts at $10/month for the Pro plan, which includes unlimited broadcast messages and bot templates, and scales to $49/month for the Growth plan with advanced automation features.
Key Features:
- Visual flow builder with drag‑and‑drop
- Multi‑channel support (web, Messenger, Instagram)
- API and Google Sheets integration for location data
- Broadcast messaging and reminders
- Real‑time analytics dashboards
- Affordable tiered pricing
- Community and template library
✓ Pros:
- +Low entry cost
- +Multi‑channel coverage
- +Easy integration with Google Sheets
- +Rich template library
✗ Cons:
- −Primary focus on Messenger; web widget less polished
- −No persistent memory for anonymous users
- −Limited advanced AI capabilities
- −Requires Facebook Business account for full features
Pricing: Pro $10/mo, Growth $49/mo
Tars
Best for: Pharmacies that want a quick, no‑code chatbot that can be deployed as a conversational landing page.
Tars specializes in building conversational landing pages that can double as chat bots. Pharmacies can create a Tars bot that asks for the user’s ZIP code, then queries a location API to return the nearest pharmacy’s address, hours, and a link to the store’s page. The bot can be embedded on a website or shared via a direct link. Tars offers a drag‑and‑drop builder, conditional logic, and integration with Zapier for connecting to external systems like Google Sheets or CRM platforms. The platform’s pricing starts at $49/month for the Standard plan, which includes unlimited bots and basic integrations, and moves up to $199/month for the Pro plan with advanced features and higher limits.
Key Features:
- Conversational landing pages and chat bot builder
- Drag‑and‑drop interface with conditional logic
- Zapier integration for external data sources
- Embed code for any website
- Analytics and performance metrics
- Multiple pricing tiers for scalability
- Pre‑built templates for quick deployment
✓ Pros:
- +Fast setup with pre‑built templates
- +No coding required
- +Easy embedding on any site
- +Scalable pricing options
✗ Cons:
- −Limited to text chat; no voice or SMS
- −No built‑in persistent memory for anonymous visitors
- −Advanced AI features require third‑party integrations
- −Design flexibility less extensive than full‑fledged chatbot builders
Pricing: Standard $49/mo, Pro $199/mo
Conclusion
Choosing the right store‑locator and hours bot can transform the way your pharmacy interacts with patients, turning a simple web visit into a seamless, personalized experience. If you need a platform that delivers deep knowledge integration, brand‑consistent design, and optional AI‑tutoring, AgentiveAIQ stands out as the clear choice for pharmacies that want to stay ahead of the curve. For those already embedded in a larger ecosystem—like Intercom, Drift, or HubSpot—leveraging their built‑in bot functionalities can be a practical, cost‑effective path. Regardless of the platform you pick, the key is to ensure it can handle real‑time location queries, display accurate hours, and offer a smooth user journey from inquiry to appointment or refill. Don’t wait—test a bot today and watch your conversion rates, customer satisfaction scores, and staff efficiency climb.