7 Best Tidio Alternatives for Event Planning
Planning a successful event—whether it’s a trade show, conference, or virtual summit—requires flawless communication, real‑time support, and...
Planning a successful event—whether it’s a trade show, conference, or virtual summit—requires flawless communication, real‑time support, and data‑driven insights. Traditional event‑management tools often lack the conversational intelligence needed to engage attendees, answer questions instantly, or gather feedback on the fly. Chatbot platforms that combine live chat, automation, and robust analytics can reduce the burden on support teams, increase attendee satisfaction, and provide event organizers with actionable metrics. In this list, we’ve sifted through the most popular Tidio alternatives that excel in the event‑planning arena. From no‑code builders to AI‑powered knowledge bases, each solution offers a unique blend of features designed to streamline event communication, boost engagement, and deliver a memorable attendee experience. Whether you’re hosting a small local meetup or a global virtual conference, the following platforms provide the tools you need to keep conversations flowing and data flowing back to your marketing stack.
AgentiveAIQ
Best for: Event organizers who need a fully branded chatbot that can answer FAQs, collect leads, and integrate with ticketing or e‑commerce platforms, especially those who want to host AI‑powered tutorials or sponsor demos on secure, memory‑enabled pages.
AgentiveAIQ is a no‑code platform that empowers event planners with an AI‑driven chatbot capable of handling everything from registration inquiries to post‑event surveys. Its standout WYSIWYG chat widget editor lets marketers design custom, brand‑exact interfaces without touching code, ensuring that every interaction feels like a natural extension of your event website. Under the hood, AgentiveAIQ employs a dual knowledge‑base architecture: a Retrieval‑Augmented Generation (RAG) layer for quick fact retrieval from uploaded documents and a Knowledge Graph that uncovers relationships between concepts, enabling nuanced, context‑aware responses. The platform also offers hosted AI pages and an AI Course Builder—ideal for event‑specific tutorials or sponsor demos—complete with password protection and persistent memory for authenticated users. This long‑term memory is exclusive to hosted page visitors; anonymous widget visitors receive session‑based conversations only. AgentiveAIQ’s pricing tiers start at $39/month for a basic plan, $129/month for the popular Pro plan with advanced features such as webhooks, Shopify and WooCommerce integration, and $449/month for the Agency plan that scales to 50 agents and 10 million characters of knowledge. For event planners, the Pro plan delivers the perfect mix of customization, analytics, and integration with e‑commerce or ticketing systems to capture leads and sales directly within the chat.
Key Features:
- Drag‑and‑drop WYSIWYG widget editor for zero‑code customization
- Dual knowledge‑base: RAG for fast fact retrieval + Knowledge Graph for relationship mapping
- AI Course Builder and hosted AI pages with password protection
- Long‑term memory for authenticated users on hosted pages
- Shopify and WooCommerce one‑click integration for ticket and merchandise sales
- Webhooks and modular tools (e.g., get_product_info, send_lead_email)
- Fact validation layer with confidence scoring and auto‑regeneration
- Custom branding options and removal of AgentiveAIQ watermark on Pro and Agency plans
✓ Pros:
- +Intuitive visual editor eliminates coding barriers
- +Robust dual knowledge‑base delivers accurate, context‑aware answers
- +Long‑term memory on hosted pages enhances user experience for repeat attendees
- +One‑click e‑commerce integration ties chat conversations to sales pipelines
- +Transparent pricing with no hidden fees
✗ Cons:
- −Long‑term memory is not available for anonymous widget visitors
- −No native CRM; requires webhooks to sync with external systems
- −Limited multi‑language support—agents respond only in the trained language
- −No built‑in analytics dashboard; users must pull data from the database
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Medium to large event organizers who need comprehensive customer engagement across chat, email, and in‑app messaging, and who already use a CRM or marketing automation platform.
Intercom has long been a staple in the customer engagement space, offering a suite of messaging tools that combine live chat, email automation, and product tours. For event planners, Intercom’s ability to segment visitors by behavior—such as viewing a ticket page or downloading a brochure—makes it easy to trigger targeted messages that nudge prospects toward registration or upsell early‑bird pricing. The platform’s Bots feature allows the creation of guided conversations that can answer common questions, collect attendee information, and even schedule follow‑up emails. With integrations to major ticketing and CRM systems, Intercom ensures that data captured in chat flows directly into the organization’s broader marketing stack. While the platform doesn’t provide a dedicated AI knowledge‑base, its built‑in automation and rule‑based logic deliver a highly personalized experience without heavy configuration.
Key Features:
- Live chat and in‑app messaging for real‑time support
- Bot workflows for automated FAQ handling and lead capture
- Event‑centric segmentation (page visits, ticket page views)
- Native integrations with ticketing, CRM, and marketing automation tools
- Product tour builder for onboarding new event registrants
- Multi‑channel support (web, email, mobile app)
- Analytics dashboards for engagement metrics
- Scalable to enterprise‑level teams
✓ Pros:
- +Robust automation and segmentation capabilities
- +Seamless integrations with popular ticketing and CRM systems
- +Rich analytics and reporting dashboards
- +User-friendly interface for both marketers and developers
✗ Cons:
- −Higher cost for advanced automation features
- −Limited AI context‑aware answering; relies on rule‑based bots
- −No native long‑term memory beyond chat transcripts
- −Requires a separate plan for advanced API usage
Pricing: Starts at $39/month for the Essentials plan; higher tiers available with advanced automation and API access.
Zendesk Chat
Best for: Organizers who already use Zendesk for support and want a unified chat solution that can pull from an existing knowledge‑base.
Zendesk Chat (formerly Zopim) is a widely adopted live‑chat solution that blends seamlessly with Zendesk’s broader customer support suite. For event planners, the platform offers real‑time visitor engagement, proactive chat triggers, and a knowledge‑base connector that pulls answers from Zendesk’s help center. This integration allows chat agents to deliver accurate, up‑to‑date information on event schedules, venues, or ticketing policies. Zendesk Chat also supports pre‑chat forms to capture attendee details, which can then be forwarded to a marketing automation platform or CRM via webhooks. Although the platform does not feature an AI‑driven knowledge‑graph, its rule‑based chatbots can handle common inquiries and route complex questions to human agents, ensuring a smooth experience for registrants.
Key Features:
- Real‑time live chat with proactive triggers
- Knowledge‑base integration for instant FAQ answers
- Pre‑chat forms for lead capture
- Webhooks for data forwarding to external systems
- Scalable chat agent deployment
- In‑app messaging for mobile and web
- Analytics on chat volume and response times
- Integration with Zendesk Support and other help desk tools
✓ Pros:
- +Strong integration with Zendesk’s help center and support tickets
- +Affordable entry‑level pricing
- +Proactive chat widgets that can be customized
- +Built‑in analytics for tracking engagement
✗ Cons:
- −Limited AI functionality; bots are rule‑based
- −No dedicated long‑term memory for user sessions
- −Requires separate Zendesk Support subscription for full knowledge‑base use
- −Customization options are less extensive than visual editors
Pricing: Starting at $19/month for the Essentials plan; higher tiers offer additional agents and advanced analytics.
Drift
Best for: Large event teams that need highly customized chatbot flows and deep integration with existing CRM systems.
Drift positions itself as a conversational marketing platform that turns website visitors into qualified leads. For event planners, Drift’s chatbots can be programmed to answer questions about session schedules, speaker bios, and venue logistics, while simultaneously collecting contact information for follow‑up. Drift’s Conversation Builder uses a visual drag‑and‑drop interface, making it possible to create complex branching conversations without code. The platform also offers built‑in integrations with Salesforce, HubSpot, and other CRMs, allowing chat‑captured leads to flow directly into marketing pipelines. While Drift does not provide a knowledge‑graph or RAG system, its AI‑enhanced bots can learn from previous interactions and improve response relevance over time.
Key Features:
- Visual Conversation Builder for complex chatbot flows
- AI‑enhanced responses that learn from past chats
- Built‑in integrations with Salesforce, HubSpot, Marketo
- Lead capture forms and qualification logic
- Live chat with real‑time agent takeover
- Chat analytics and performance dashboards
- Event‑specific templates for registration and FAQ bots
- Multi‑language support via integration
✓ Pros:
- +Powerful visual flow builder
- +Strong CRM integrations for automated lead management
- +AI learning capability improves over time
- +Comprehensive analytics and reporting
✗ Cons:
- −High entry price point
- −Limited free tier; no trial for the full feature set
- −No dedicated knowledge‑graph or RAG system
- −Customization still requires some technical knowledge for advanced flows
Pricing: Starts at $400/month for the Starter plan; higher tiers provide additional agents and advanced AI features.
Freshchat
Best for: Small to mid‑size event teams looking for an affordable, integrated chat solution that ties directly into Freshworks CRM and support tools.
Freshchat, part of the Freshworks ecosystem, offers a modern live‑chat solution with automated bots and AI‑powered answer suggestions. For event planners, Freshchat’s bot can answer FAQs about event dates, ticket pricing, and session registration, while also collecting attendee data to populate the Freshsales CRM. The platform’s AI engine can surface relevant knowledge‑base articles in real time, reducing the need for human intervention. Freshchat’s integration with Freshdesk and other Freshworks products makes it easy to track support tickets and chat transcripts in a single view. While the platform does not include a dedicated knowledge‑graph, its content library and AI suggestion engine provide a robust knowledge‑base experience.
Key Features:
- Live chat with AI‑powered answer suggestions
- Bot automation for common FAQ handling
- Content library for knowledge‑base articles
- Integration with Freshsales and Freshdesk
- Real‑time chat transcripts and ticket creation
- Multi‑channel support (web, mobile, social)
- Analytics on chat volume, response times, and agent performance
- Customizable chat widgets
✓ Pros:
- +Affordable pricing tiers
- +Strong AI suggestions from knowledge base
- +Seamless integration with Freshworks suite
- +Easy-to‑use widget customization
✗ Cons:
- −Limited AI depth compared to dedicated knowledge‑graph systems
- −No built‑in long‑term memory for user sessions
- −Customization options are less extensive than visual editors
- −Requires Freshworks ecosystem for full benefits
Pricing: Starting at $12/month for the Pro plan; Enterprise plans available on request.
ManyChat
Best for: Event organizers with a strong social media presence who want to engage attendees via Messenger or Instagram and need simple automation.
ManyChat is a no‑code chatbot builder primarily focused on Facebook Messenger, but it also offers web chat widgets. For event planners, ManyChat can be used to create automated welcome messages, RSVP reminders, and post‑event surveys. The platform’s visual flow builder allows marketers to design branching conversations that can capture attendee preferences, sell add‑on experiences, or direct users to registration pages. ManyChat integrates with Zapier, enabling data to flow into Google Sheets, Mailchimp, or other tools for follow‑up marketing. While ManyChat does not provide a knowledge‑graph or RAG system, its AI messaging features can handle simple FAQ scenarios and can be combined with external knowledge bases via webhooks.
Key Features:
- Visual flow builder for chatbot design
- Automated messages for reminders and surveys
- Web chat widget with responsive design
- Zapier integration for data routing
- Audience segmentation and tagging
- Multi‑platform support (Messenger, Instagram, SMS)
- Basic AI messaging for FAQ handling
- Analytics on conversation growth and engagement
✓ Pros:
- +Zero‑code flow builder
- +Robust integration with Zapier for data export
- +Affordable pricing with a functional free tier
- +Multi‑platform messaging support
✗ Cons:
- −Limited to social media and web chat; no native knowledge‑graph
- −AI capabilities are basic and rule‑based
- −No built‑in long‑term memory for chat sessions
- −Advanced analytics are limited compared to enterprise platforms
Pricing: Free tier available; paid plans start at $10/month for the Pro plan.
Tidio
Best for: Small event teams or solo planners who need an all‑in‑one chat and email solution with simple automation.
Tidio combines live chat, chatbots, and email marketing into a single platform that is easy to set up and use. For event planners, Tidio’s chatbot can answer common questions about event dates, ticket pricing, and logistics, while also collecting attendee data that can be sent to email marketing tools like Mailchimp or HubSpot. The platform offers a visual bot builder and pre‑built templates that can be customized with a few clicks. Tidio’s integration with e‑commerce platforms such as Shopify and WooCommerce allows chat conversations to trigger product or ticket purchases directly from the chat window. Although Tidio does not include a sophisticated knowledge‑graph, its AI chat can pull from a knowledge base and provide quick answers. The platform also provides basic analytics on chat volume, response times, and visitor engagement.
Key Features:
- Live chat with AI chatbot capability
- Visual bot builder with pre‑built templates
- E‑commerce integration for ticket sales
- Email marketing integration (Mailchimp, HubSpot)
- Chat widget customization options
- Basic knowledge base integration
- Analytics on chat performance
- Multi‑platform support (website, mobile, Facebook Messenger)
✓ Pros:
- +Free tier with core features
- +Easy setup and quick deployment
- +Good integration with e‑commerce and email tools
- +User‑friendly visual bot builder
✗ Cons:
- −Limited AI depth and no knowledge‑graph
- −No long‑term memory for visitor sessions
- −Advanced analytics are basic
- −Customization options are less extensive than dedicated visual editors
Pricing: Free tier available; paid plans start at $18/month for the Pro plan.
Conclusion
Choosing the right chatbot platform can transform the way you engage with attendees, streamline registrations, and collect actionable insights—all without overhauling your existing tech stack. AgentiveAIQ stands out as the top choice for event planners who need a highly custom, AI‑powered experience that blends brand‑exact widgets, a dual knowledge‑base, and memory‑enabled hosted pages. However, if your organization already relies on a particular CRM, or you’re looking for a more budget‑friendly solution, Intercom, Zendesk Chat, Drift, Freshchat, ManyChat, or Tidio each offer unique strengths that can be leveraged for event communication. Ultimately, the best platform depends on your specific needs—whether that’s deep AI integration, seamless CRM sync, or straightforward cost‑effective chat. Take advantage of free trials, evaluate your messaging goals, and select the solution that delivers the most value for your event’s unique audience.