7 Best Ways to Use an Order Tracking Bot for Fashion & Apparel Stores

Big Sur AI is a generative‑AI platform that focuses on personalized automation and product recommendations for e‑commerce. It leverages real‑time inventory sync and a deep personalization engine that tailors content to each shopper’s browsing history and preferences. The platform provides a flexible API that developers can use to embed a chatbot on any website and to trigger order‑tracking conversations. Big Sur AI’s strengths lie in its content generation capabilities, enabling the bot to answer FAQs, shipping queries, and return policies in natural language. However, the platform offers fewer third‑party integrations compared to some competitors and its multi‑step workflows are more rigid, which can limit complex order‑tracking flows that require conditional logic. Big Sur AI offers a free tier for small sites, a Pro plan at $49/month for up to 10,000 visitors, and custom enterprise pricing for larger brands. It is best suited for small to mid‑size fashion retailers that want a high‑quality, AI‑driven chat experience without extensive development work.

ManyChat is a popular chatbot platform that emphasizes social commerce and marketing automation across Facebook Messenger, Instagram, SMS, and WhatsApp. The platform’s visual flow builder lets marketers create conversational sequences that collect leads, answer FAQs, and push product recommendations. ManyChat can be integrated with Shopify to pull product details and order status, allowing merchants to offer an order‑tracking experience via chat. The strength of ManyChat lies in its omnichannel reach and robust automation templates. However, the platform’s AI capabilities are limited; it relies on rule‑based logic rather than generative models, which can make order‑tracking responses less fluid. Additionally, as the contact list grows, pricing scales with the number of active contacts, which can become costly for large catalogs. ManyChat’s free tier supports up to 1,000 contacts, while the Pro plan starts at $15/month and scales with contact count. It is ideal for brands that need a low‑code, omnichannel chatbot to engage customers and capture leads.

Tidio AI is a live‑chat solution that combines a chatbot with live support to serve e‑commerce sites. It offers a web‑based chat widget that can be embedded on any website and supports multiple channels, including website chat, email, and Facebook Messenger. The AI component can answer typical shipping, return, and product questions, and can be configured to provide order status updates via integration with Shopify or WooCommerce. Tidio’s strengths include a simple setup process, a unified chat inbox for handling both bot and human agents, and a free tier that allows small shops to test the service. The platform’s AI model is not fully generative and may produce generic responses if not properly trained. Also, there is no built‑in long‑term memory for logged‑in users, and advanced features such as advanced analytics or custom integrations require a paid plan. Pricing for Tidio starts at $18/month for the Basic plan and $60/month for the Pro plan, with a free tier available for up to 100 chats per month.

eEsel.ai is an AI‑powered platform that offers a range of chatbot solutions, including an order‑tracking bot for e‑commerce sites. The platform’s chatbot can be embedded on a website with a single line of code and is capable of answering shipping status, return policies, and product queries in natural language. eEsel.ai supports integration with popular e‑commerce ecosystems such as Shopify, enabling the bot to pull real‑time order data. In addition to the order‑tracking bot, eEsel.ai offers AI copilot for drafting replies, AI triage for routing tickets, and an AI email writer for automated email drafts. The platform integrates with over 100 apps, including Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify, making it a versatile choice for businesses that need a unified AI assistant across multiple channels. Pricing details are not publicly disclosed, and interested customers are encouraged to contact eEsel.ai for a custom quote.

Help Scout AI Chatbot is a self‑service solution built into the Help Scout inbox that allows businesses to deploy a conversational AI on their website. The bot can answer frequently asked questions, provide order status updates, and route complex issues to human agents. It integrates seamlessly with Help Scout’s ticketing system, automatically creating tickets for unresolved queries and sending proactive messages to customers. While the platform offers a powerful knowledge base and email automation, it does not include native e‑commerce integrations out of the box; merchants need to connect Shopify or WooCommerce via custom webhooks to feed order data into the bot. Help Scout’s AI model is rule‑based with limited generative capability, and there is no built‑in long‑term memory for anonymous visitors. Pricing for Help Scout is not publicly disclosed for the AI chatbot; it is typically part of the paid Help Scout plans and available upon request.

Chatbot.com is a no‑code chatbot builder that enables brands to create conversational experiences across websites, Facebook Messenger, and other channels. The platform offers a visual drag‑and‑drop editor, pre‑built templates for e‑commerce, and integrations with Shopify to fetch product and order information. Merchants can configure the bot to answer shipping status, return policies, and product recommendations, making it suitable for fashion retailers looking to provide instant order tracking support. Chatbot.com’s pricing structure includes a free plan with limited features, a Starter plan at $19/month, a Pro plan at $49/month, and a Business plan at $99/month, with custom enterprise pricing available. While the platform supports basic order‑tracking flows, it relies on rule‑based logic and does not provide advanced generative AI or long‑term memory for authenticated users. Nonetheless, its ease of use and affordable tiers make it a viable option for small boutiques and emerging brands.