7 Best Website Chatbots for Hotels

Dialzara is a voice‑first AI chatbot platform that has recently expanded into web‑based chat services, making it a versatile option for hotels that want to offer both spoken and written interactions. Dialzara’s core strength lies in its ability to handle real‑time phone calls and convert them into natural language conversations that the platform’s AI can process. The web chat feature is built on the same robust conversational engine, allowing hotel staff to engage with guests across multiple channels—including the website, social media, and email—without needing to maintain separate systems. Dialzara supports integration with popular CRM and ticketing tools such as Zendesk and Salesforce through webhooks, and offers a simple API for custom data feeds. In terms of pricing, Dialzara offers a tiered subscription model that starts at $199/month for small hotels, with larger enterprises able to negotiate custom plans. The platform’s biggest advantage for hospitality businesses is its multi‑channel support, enabling hotels to provide consistent assistance through voice, chat, and email. Dialzara also offers analytics dashboards that track call and chat metrics, helping managers identify peak times and common guest issues.

Asksuite is a specialized chatbot platform designed primarily for the hospitality and hospitality‑related industries, including restaurants and hotels. The platform offers a website widget that can be embedded with a single line of code and customized to match a brand’s look and feel. Asksuite focuses heavily on booking and reservation workflows, providing pre‑built conversational flows that guide guests through room selection, date availability, and payment authorization. The system also offers a knowledge base that pulls from FAQ documents and integrates with booking engines via APIs. Asksuite’s pricing model starts at $199/month and scales with the number of concurrent users and features. One of its key strengths is the ability to set up custom triggers that automatically send follow‑up emails to guests after booking, improving post‑stay engagement. While Asksuite does not natively support e‑commerce product catalogs, it does offer integration with popular reservation software such as Booking.com and Airbnb, making it a strong choice for hotels that rely on third‑party booking platforms.

Intercom is a widely used customer messaging platform that offers a powerful chatbot component for websites and mobile apps. The chatbot can be deployed through a simple script, and its visual builder allows non‑technical users to design conversational flows without writing code. Intercom’s key strengths include a robust knowledge base that pulls from existing help center articles, automated email triggers, and the ability to hand off conversations to live agents when needed. The platform also integrates with a wide range of CRMs, marketing automation tools, and e‑commerce platforms such as Shopify, making it a versatile choice for hotels that want to combine chat with broader marketing workflows. Intercom’s pricing starts at $99/month for the basic plan, with advanced features like high‑volume chat, advanced automation, and custom domain hosting available on higher tiers. For hotels, Intercom can be used to answer common questions, drive booking inquiries, and provide 24/7 support, while also funneling leads into the hotel’s sales pipeline.

Drift is a conversational marketing platform that focuses on real‑time, personalized outreach for B2B and B2C companies. Its chatbot can be embedded on a hotel’s website to capture leads, answer FAQs, and schedule appointments with sales teams. Drift’s strengths include a highly customizable builder, pre‑built templates for sales qualification, and the ability to route conversations to specific team members based on intent. The platform also offers a knowledge base integration and email trigger workflows to nurture leads after the chat. Drift’s pricing is tiered, with a starter plan at $400/month that includes basic chatbot functionality and a limited number of users; higher tiers add advanced automation, integrations, and multi‑channel support. For hotels, Drift can be used to drive room bookings, upsell amenities, and gather guest feedback while integrating seamlessly with existing marketing stacks.

Zendesk Chat (formerly Zopim) is a mature customer support solution that offers a lightweight chat widget for websites and mobile apps. The platform focuses on real‑time assistance, ticket creation, and integration with Zendesk’s broader help center ecosystem. Zendesk Chat allows businesses to set up canned responses, automate triggers, and route conversations to support agents based on priority. It also provides basic analytics on chat volume and response times. For hotels, Zendesk Chat can be installed with a single line of code, used to answer reservations questions, provide FAQ information, and hand off complex inquiries to live agents. Pricing starts at $19/month for the free plan, with paid tiers at $20/month and $35/month that add additional features such as unlimited chat rooms and advanced automation.

ManyChat is a popular chatbot platform that initially focused on Facebook Messenger but has expanded its capabilities to include website chat widgets. The platform offers a visual drag‑and‑drop builder, allowing users to create conversational flows for booking inquiries, FAQs, and promotional messages. ManyChat supports integration with e‑commerce platforms such as Shopify via webhooks, enabling hotels to showcase room availability and process simple bookings directly within the chat. The platform also provides broadcast messaging, audience segmentation, and basic analytics. ManyChat’s pricing starts at $10/month for the free tier, with Pro plans at $25/month and $49/month offering more advanced features such as unlimited broadcasts and custom branding.