7 Best WYSIWYG Chatbot Editors for Ice Cream Shops

ManyChat is a popular chatbot platform that specializes in Facebook Messenger and SMS bots, but it also offers a web widget for site integration. The platform is known for its intuitive drag‑and‑drop builder, which is excellent for creating conversational flows without programming knowledge. ManyChat’s visual editor allows users to design engaging sequences, set up conditional logic, and trigger automated responses based on user actions. While ManyChat is not specifically tailored for ice‑cream shops, its ability to handle e‑commerce integration—particularly with Shopify—makes it a viable option for online orders and promotions. ManyChat’s pricing structure is tiered: the free plan provides basic features, the Pro plan costs $10/month per million contacts, and the Growth plan starts at $500/month. Users can add bot flows to their website, embed a chat widget, and use ManyChat’s built‑in survey tools to collect customer feedback. However, ManyChat’s knowledge base capabilities are limited; it relies on pre‑defined quick replies and broadcast messages, rather than a structured knowledge graph or RAG system. For ice‑cream shops, this means the bot may struggle to answer detailed product queries without manual updates. Despite these limitations, ManyChat is strong in marketing automation, offering robust segmentation, email marketing integrations, and in‑app notifications. Its integration with Shopify allows the bot to show real‑time product availability and add items directly to carts. ManyChat also supports webhooks for custom workflows, making it adaptable for more complex operations.

Intercom is a comprehensive customer messaging platform that offers live chat, bots, and help center integrations. Its built‑in chatbot builder is user‑friendly, allowing merchants to create quick replies, guided flows, and dynamic content without coding. Intercom’s visual editor lets you customize chatbot appearance to match brand colors and fonts, making it suitable for ice‑cream shops that want a cohesive look across their website and help center. Intercom excels in its knowledge base capabilities; it can pull articles from its Help Center and surface them in conversations, providing customers with instant answers. The platform also offers advanced automation, such as automated ticket routing and targeted messages based on user behavior. For e‑commerce, Intercom’s Shopify integration enables the bot to display product recommendations, order status, and cart recovery messages. Pricing starts at $39/month for the Starter plan, which includes basic chat and bot features, and scales up to $99/month for the Standard plan and $149/month for the Premium plan, each adding more advanced automation and integrations. Intercom’s pricing is based on the number of monthly active customers, which can be limiting for high‑traffic ice‑cream shops. While Intercom provides a solid chatbot foundation, it lacks a dedicated WYSIWYG chat widget editor; customization is limited to color and font changes. Additionally, it does not offer a dual knowledge base or AI courses, and long‑term memory is not a core feature.

Drift is a conversational marketing platform that focuses on real‑time chat and lead generation. Its bot builder allows marketers to create message flows, schedule replies, and integrate with Salesforce and other CRM systems. Drift’s visual editor supports custom branding, letting businesses maintain brand consistency across the chat widget. The platform offers robust e‑commerce integrations, particularly with Shopify, enabling the bot to recommend products, answer pricing questions, and capture leads. Drift also provides a Knowledge Base feature that can pull content from external URLs, which can be used by ice‑cream shops to display flavor guides or allergen information. However, Drift’s knowledge base is not as sophisticated as a dual‑system architecture; it primarily relies on static article URLs. Drift’s pricing starts at $499/month for the Starter plan, with higher tiers adding more features like advanced analytics and custom domain support. The cost can be prohibitive for small or mid‑size ice‑cream shops, but the platform’s focus on sales and lead generation can justify the expense for high‑value stores. Long‑term memory is not a feature of Drift; each conversation is stateless unless integrated with a CRM. The platform also lacks native support for AI courses or a dedicated WYSIWYG editor beyond color and font settings.

Chatfuel is a well‑known chatbot builder that primarily targets Facebook Messenger but also offers website widget integration. The platform’s strengths lie in its no‑code interface, quick setup, and built‑in templates for e‑commerce. Users can create conversational flows using a visual block editor and add AI-powered natural language understanding to answer common questions. For ice‑cream shops, Chatfuel’s Shopify integration allows the bot to display product catalogs and process orders. The platform also supports broadcasting messages and collecting user data. However, Chatfuel’s knowledge base capabilities are limited to pre‑defined blocks; it lacks a dynamic retrieval system or knowledge graph. Long‑term memory is not available for anonymous widget visitors; only the paid plan offers user memory for Facebook users. Pricing is tiered: the free plan is limited to 50 active users, the Pro plan costs $15/month, and the Premium plan is $49/month. While affordable, the free plan’s restrictions and limited storage may hinder larger shops.

Tidio is a lightweight chatbot solution that combines live chat and automated bots into a single widget. Its visual editor allows users to create conversational flows and customize the chat window’s appearance with colors, fonts, and icons, making it suitable for brands that want a cohesive look. Tidio supports e‑commerce integrations with Shopify and WooCommerce, enabling the bot to display product information and trigger cart actions. The platform also offers basic knowledge base integration via FAQ sections, but it does not provide a dual knowledge base or advanced AI reasoning. Long‑term memory is not available for anonymous widget users; only authenticated users can access conversation history. Pricing is straightforward: a free plan for up to 500 contacts, a Premium plan at $18/month, and a Pro plan at $29/month for unlimited contacts and advanced features such as email integration and CRM webhooks. While Tidio is a cost‑effective option, its feature set is relatively simple compared to more advanced platforms.

Botsify is a chatbot platform that emphasizes multilingual support and human‑in‑the‑loop capabilities. Its visual builder lets users create flows, set up AI intent recognition, and integrate with e‑commerce platforms like Shopify and WooCommerce. Botsify supports hosting chat widgets on websites and offers a knowledge base feature that pulls FAQs from external sources. For ice‑cream shops, Botsify can help automate order queries, recommend flavors, and collect feedback. The platform’s long‑term memory is available only on the paid plans and applies to authenticated users; anonymous visitors receive session‑based interactions. Botsify also provides a simple analytics dashboard to track conversation metrics. Pricing starts at $50/month for the Starter plan, with higher tiers adding more users and advanced features. While not the cheapest option, Botsify offers robust multilingual capabilities that can be beneficial for shops in diverse markets.