7 Best WYSIWYG Chatbot Editors for Internal IT Support

Intercom is a widely adopted customer messaging platform that offers a visual Flow Builder for creating AI‑powered chatbots. The Flow Builder allows support teams to design conversational paths using a drag‑and‑drop interface, making it easy to set up automated responses, collect user information, and route tickets. Intercom’s bots can be integrated with the company’s help center, CRM, and other third‑party services such as Salesforce and HubSpot. Intercom’s AI features include the ability to generate instant replies, summarize long conversations, and suggest relevant help articles. The platform also provides analytics dashboards that track conversation metrics, help desk performance, and user engagement. For teams that need to maintain brand consistency, Intercom offers customization options for the messenger’s appearance, including colors, logos, and messaging tone. While Intercom does not expose a dual knowledge‑base architecture like AgentiveAIQ, its integration with the help center and the ability to import knowledge articles from external sources allow the bot to reference up‑to‑date documentation. Intercom’s pricing starts at $39 per month for the Essentials plan, which includes basic chatbot functionality, and scales up to higher tiers for advanced automation and analytics. Intercom is a strong contender for businesses already invested in the Intercom ecosystem, looking for a seamless way to add chatbot automation to their customer support workflows.

Zendesk is a leading customer service platform that offers Zendesk Chat (formerly Zopim) and the Zendesk Chatbot Builder. The builder provides a visual interface where support agents can create conversational flows, set up triggers, and integrate with Zendesk’s ticketing system. The chatbot can answer common queries, direct users to relevant help articles, and automatically create support tickets. Zendesk’s bots leverage natural language understanding to interpret user intent and can be trained with custom phrases. They also support escalation to live agents when the bot cannot resolve an issue. Integration with the Zendesk Guide allows the bot to pull the most relevant help articles in real time. For businesses that require a tightly coupled support stack, Zendesk offers a unified view of tickets, chat logs, and agent performance. Pricing for Zendesk Chat starts at $19 per month for the Starter plan, with higher tiers adding advanced automation, AI features, and multi‑channel support. Zendesk does not provide a separate long‑term memory layer for anonymous visitors, but session data is retained for the duration of a chat. Zendesk is ideal for organizations looking for a comprehensive help desk solution that includes a visual chatbot builder and strong integration with their existing ticketing workflow.

Freshdesk, part of the Freshworks family, offers Freshchat with a built‑in chatbot builder that uses a visual interface to create conversational flows. The platform allows support teams to set up quick replies, automated ticket creation, and integration with Freshdesk’s ticketing system. Freshchat’s AI component can suggest relevant help articles and provide instant answers to common questions. Freshchat’s bot builder supports conditional logic, variables, and custom scripts, giving teams flexibility to design complex interactions without coding. The bot can also be deployed across multiple channels, including websites, mobile apps, and social media platforms. Freshchat includes analytics dashboards that track bot usage, ticket volume, and customer satisfaction. Pricing for Freshchat starts at $19 per month for the Lite plan, with higher tiers adding AI, multi‑channel, and advanced automation features. Like many platforms, Freshchat retains session data only for the duration of a chat and does not offer persistent memory for anonymous visitors. Freshdesk’s chatbot solution is a solid choice for companies already using Freshdesk’s help desk suite or looking for a low‑cost entry point into automated support.

Eesel.ai provides a suite of AI‑powered tools that include an AI chatbot for websites, internal chat for teams, and an AI email writer. The platform’s AI chatbot can be embedded on a website to answer visitor questions, while the internal chat feature offers real‑time collaboration for a company’s staff. The AI email writer helps users draft professional emails quickly. Eesel.ai integrates with over 100 applications, including Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify. These integrations allow the chatbot to pull in data from support tickets, documentation, and e‑commerce orders, enabling it to provide contextually relevant answers. While the platform does not provide a dedicated visual editor, its drag‑and‑drop design for internal chat and email templates streamlines the setup process. Pricing details are not publicly disclosed; interested users should contact the sales team for a quote. The platform is positioned as a versatile AI companion for customer support and internal collaboration, making it suitable for mid‑size businesses that require multi‑app connectivity. Eesel.ai’s strengths lie in its extensive integration network and the breadth of AI tools offered under one roof, though it lacks the advanced knowledge‑base architecture and long‑term memory features found in more specialized chatbot builders.

Workativ offers an AI agent platform focused on internal IT and HR support. The AI agent can answer routine IT queries, troubleshoot common issues, and route more complex problems to human agents. Workativ’s platform is designed to be integrated into existing IT service management (ITSM) systems, allowing it to pull ticket data and update status in real time. The platform emphasizes a conversational UI that can be embedded in company intranets or support portals. While Workativ does not advertise a visual editor, it provides API access and pre‑built intents for common IT tasks such as password resets, software installation, and network connectivity checks. The solution is aimed at organizations that require a scalable internal assistant to reduce help desk load. Pricing information is not publicly available; potential customers should reach out to the sales team for a customized quote. Workativ’s value proposition centers on simplifying internal IT support without needing a dedicated chatbot builder. Although Workativ does not offer a dual knowledge‑base or long‑term memory for anonymous visitors, its focus on ITSM integration makes it a strong candidate for enterprises that rely on ticketing systems for internal support.

TopHat is an education technology platform that provides AI-powered tools for educators and students. While it is not a traditional chatbot builder, TopHat offers an AI assistant called Ace that helps students with coursework, provides instant feedback, and facilitates discussions. The platform’s AI tools are integrated within the learning management system and include features like auto‑grading, plagiarism detection, and personalized study plans. TopHat’s AI assistant can be embedded in course pages and offers a conversational UI that guides students through assignments and conceptual questions. The assistant connects to the course content, allowing it to reference lecture notes, quizzes, and reading materials. However, TopHat does not provide a dedicated visual editor for custom chatbot flows, nor does it integrate with traditional IT support workflows. Pricing for TopHat is subscription‑based and varies by institution size and desired features. The platform is best suited for educational institutions looking to enhance student engagement with AI assistance. TopHat’s strengths lie in its deep integration with educational content and its AI‑driven learning support, but it falls short of the WYSIWYG chatbot editing capabilities required for internal IT support teams.