7 Best WYSIWYG Chatbot Editors for Online Retailers

Eesel.ai offers a comprehensive AI chatbot ecosystem designed to streamline frontline support, internal communication, and e‑commerce engagement. With a breadth of product offerings—including AI Agent for customer support, AI Copilot for drafting replies, AI Triage for ticket routing, AI Chatbot for live website interaction, AI Internal Chat for team collaboration, and AI Email Writer for instant email drafts—Eesel.ai covers the full spectrum of AI‑powered assistance. Each product is built on a modular architecture that allows businesses to mix and match features according to their needs. Eesel.ai’s integration suite is extensive, supporting over 100 applications including Zendesk, Freshdesk, Shopify, WooCommerce, Google Docs, Slack, and more. This wide range of connectors ensures that the chatbot can pull data from existing workflows, streamline ticketing processes, and provide real‑time product information directly within the chat interface. The platform’s pricing model is flexible, with tiered plans that accommodate startups to large enterprises. While the exact numbers vary by region, typical plans start at $49/month for small teams and scale up to enterprise‑grade packages that include unlimited usage and advanced features. Key strengths of Eesel.ai include its modular product suite, deep integration capabilities, and focus on both customer and internal support scenarios, making it a versatile choice for businesses seeking a unified AI solution. However, the platform’s extensive feature set may introduce a learning curve for users unfamiliar with AI workflows, and it currently lacks a dedicated WYSIWYG visual editor for chat widgets, requiring some technical setup to publish on a website.

HelpScout has long been a trusted name in customer support, and its AI chatbot component builds on that legacy by offering a conversational layer that assists visitors in real time. HelpScout’s AI chatbot works seamlessly with its Inbox, allowing support teams to handle queries via chat while keeping a unified view of all customer interactions. The platform’s primary focus is on providing instant answers and escalating more complex issues to human agents, ensuring that support staff can maintain high-quality service without being overwhelmed. HelpScout’s integration capabilities are robust, with connectors to a range of popular tools such as Shopify, WooCommerce, Slack, and Zapier, enabling automated workflows and data synchronization. Although HelpScout doesn’t provide a dedicated visual editor for customizing chat widgets, its clean and minimal interface makes it easy to deploy a branded chat experience with just a few lines of code. Pricing for HelpScout ranges from a free tier (limited to 10,000 emails per month) to paid plans that start at $20/month per user, with higher tiers offering advanced features like AI chatbot integration, custom branding, and priority support. Overall, HelpScout’s strength lies in its tight integration with customer support workflows and its focus on creating a consistent experience across email, chat, and knowledge base. However, the platform’s lack of a visual editor and limited e‑commerce‑specific features may be a drawback for retailers seeking a more specialized chatbot solution.

Intercom is a widely adopted customer messaging platform that blends live chat, product tours, and automated workflows. Its chatbot capabilities are built into the Intercom Messenger, allowing businesses to set up automated responses, lead capture, and product recommendations. One of Intercom’s key strengths is its visual flow builder, which lets users create conversational paths using a drag‑and‑drop interface, reducing the need for coding. Intercom’s integration ecosystem is extensive, covering e‑commerce platforms such as Shopify and Magento, as well as marketing tools like HubSpot, Marketo, and Salesforce. The platform also offers robust analytics and reporting, enabling teams to track engagement metrics and optimize conversations. Pricing for Intercom starts at $39/month for the Essentials plan, which includes basic chat and messaging features. The Standard plan, priced at $74/month, adds advanced automation, integrations, and reporting capabilities. Higher tiers provide even more customization and support. While Intercom offers a visual editor for chat flows, its customization options for the chat widget itself are less granular compared to dedicated WYSIWYG editors. Additionally, Intercom’s AI features are primarily focused on automating responses rather than providing deep knowledge‑base integration.

Drift is a conversational marketing platform that focuses on converting website visitors into leads through real‑time chat. Its chatbot, integrated into the Drift Bot, can answer product questions, schedule meetings, and qualify leads. Drift’s conversational flows are built using a visual editor, allowing marketers to design paths without coding. The platform offers integration with major e‑commerce and CRM systems, including Shopify, Salesforce, HubSpot, and Marketo. Drift also provides advanced features such as chat scheduling, message sequencing, and data enrichment from connected CRMs. Pricing for Drift starts at $50/month for the Starter plan, which includes basic chat functionality. The Growth plan, priced at $149/month, adds advanced automation, integrations, and reporting. While Drift excels at lead generation and meeting scheduling, it lacks a dedicated WYSIWYG editor for the chat widget’s visual appearance and does not provide a dual knowledge‑base system for advanced knowledge management.

ManyChat is a popular chatbot builder that emphasizes marketing automation across platforms like Facebook Messenger, SMS, and web chat. The platform offers a visual drag‑and‑drop builder that lets users create conversational flows without writing code. ManyChat’s web chat widget can be embedded on any website and is highly customizable through its editor. ManyChat provides integrations with e‑commerce platforms such as Shopify and WooCommerce, enabling product recommendations and order tracking within the chat. The platform also supports automated broadcast messaging, lead nurturing, and in‑chat checkout. Pricing for ManyChat starts with a free tier that includes basic features. Paid plans—Growth ($10/month) and Pro ($30/month)—add advanced automation, unlimited broadcasts, and access to premium integrations. While ManyChat offers a flexible visual editor and e‑commerce connectors, it primarily focuses on marketing automation and does not provide a built‑in dual knowledge‑base system or long‑term memory for authenticated users.

Tidio combines live chat and chatbot functionalities into a single platform, offering a visual editor for building conversational flows. The chatbot can be embedded on any website and supports real‑time messaging, automated responses, and basic integration with e‑commerce platforms like Shopify and WooCommerce. Tidio’s visual editor allows users to design conversations using a drag‑and‑drop interface, and the platform includes a knowledge‑base module where users can upload FAQs and documents for the bot to reference. While Tidio supports multiple languages, its AI capabilities are more limited compared to dedicated chatbot builders. Pricing for Tidio starts with a free plan that includes basic live chat. Paid plans—Lite ($18/month), Growth ($36/month), and Enterprise—add AI bot capabilities, multi‑agent support, and advanced integrations. Tidio is a solid choice for small to medium retailers who need a simple, all‑in‑one chat solution with basic AI and knowledge‑base features.