7 Best Zendesk Alternatives for Chiropractor

Freshdesk is a cloud‑based help desk solution that offers a robust set of features for managing patient inquiries, tickets, and knowledge base articles. With its intuitive interface, chiropractors can easily set up a support portal that allows patients to submit questions, request appointments, or report issues. Freshdesk’s ticketing system is highly customizable, enabling you to create custom ticket fields for patient data such as insurance provider, treatment history, or referral source. The platform also supports automated workflows, so common inquiries can be routed to the appropriate staff or answered with canned responses. Its knowledge base allows you to build a searchable repository of FAQs and treatment guides, which can be integrated into your practice’s website or patient portal. Freshdesk offers multichannel support, including email, chat, and social media, ensuring you can meet patients where they are. Pricing starts with a free tier for up to two agents, making it a good entry point for small practices, and scales to Professional ($49/month per agent) and Enterprise ($99/month per agent) plans for larger teams.

Intercom is a comprehensive customer messaging platform that blends live chat, automated bots, and help desk capabilities. For chiropractors, Intercom’s chat widgets can be embedded across the clinic’s website and patient portal, allowing real‑time engagement. The platform’s bots can guide patients through appointment scheduling, insurance verification, and basic triage questions before handing off to a human agent. Intercom’s knowledge base is tightly integrated with its messaging hub, enabling self‑service articles to surface automatically during conversations. The platform also offers powerful segmentation tools, letting you target specific patient demographics or booking history with personalized messages. Intercom supports a full suite of integrations including Salesforce, HubSpot, and Zapier, which can help connect the chatbot to your existing patient management systems. Pricing starts at $39/month for the Basic plan, which includes one chat agent; the Standard and Premium plans add more agents and advanced features such as automated workflows and advanced reporting.

Zoho Desk is part of the Zoho ecosystem, offering a flexible help desk platform that caters to a wide range of industries, including healthcare. Chiropractors can use Zoho Desk to create a knowledge base with FAQs, treatment guides, and patient education materials. The ticketing system supports custom fields, allowing you to capture essential patient details like insurance status or previous treatments. Zoho Desk also provides a multichannel support interface, enabling patients to reach out via email, chat, or social media. Its automation engine allows you to set up triggers and workflows, such as sending appointment reminders or follow‑up questions after a consultation. Zoho Desk integrates seamlessly with Zoho CRM, which can store patient records and treatment histories, providing a single source of truth. Additionally, Zoho offers an AI assistant called Zia, which can help answer common questions and suggest knowledge base articles. Pricing includes a free tier for one agent, with Standard ($18/mo per agent), Professional ($35/mo per agent), and Enterprise ($70/mo per agent) plans.

Help Scout is a customer support platform designed for small to medium businesses that value a human touch. Its interface is clean and simple, making it easy for chiropractors to manage patient inquiries. Help Scout offers a shared inbox for email support, a live chat widget that can be embedded on the clinic’s website, and a knowledge base for self‑service articles. The platform’s unique "conversations" feature allows you to view all communication from a single patient across email, chat, and phone, providing context for the support team. Help Scout also includes automated workflows, such as auto‑responders for appointment confirmations, and integrations with tools like Zapier, Salesforce, and HubSpot for syncing patient data. Pricing begins at $20 per agent per month for the Standard plan, with a Pro plan at $40 per agent and an Unlimited plan at $45 per agent.

HubSpot Service Hub offers a comprehensive suite of tools for managing customer support, feedback, and knowledge bases. For chiropractors, Service Hub can integrate with the HubSpot CRM to access patient contact information, appointment history, and treatment notes directly within the support portal. The platform includes a customizable knowledge base, ticketing system, live chat, and automated workflows. Service Hub’s ticketing allows you to create custom fields for patient data, while its reporting features provide insights into response times and issue resolution rates. The free Starter tier includes basic ticketing and chat, making it accessible for small practices. Paid tiers—Professional at $45/month and Enterprise at $115/month—add advanced features such as custom reporting, multi‑agent management, and API access.

ServiceNow Virtual Agent is an enterprise‑grade chatbot platform designed to automate routine support tasks. It allows organizations to build conversational workflows that can answer common questions, process requests, and integrate with backend systems such as ERP or CRM. For chiropractors, ServiceNow can be used to handle appointment scheduling, provide medication reminders, and answer FAQs about clinic policies. The platform offers a drag‑and‑drop interface for creating conversation flows, and it supports natural language understanding to interpret patient queries. ServiceNow also provides robust security and compliance features, which can be essential for handling protected health information. However, ServiceNow is typically targeted at larger enterprises, and the platform requires significant technical setup and licensing costs. Pricing is not publicly disclosed and usually requires a custom quote.