7 Must-Have Activity Booking Bots for Resorts

Dialzara is a voice‑first communication platform that extends beyond traditional chat by offering AI‑powered phone answering services. While primarily focused on voice, Dialzara also supports text‑based interactions across web and mobile, making it versatile for resorts looking to reduce staff overhead. The platform’s key selling point is its ability to handle phone calls and text conversations in a unified interface, providing guests with instant assistance for booking activities, checking availability, or getting directions. Dialzara’s AI engine can understand natural language queries, integrate with CRM systems via webhooks, and route complex requests to human agents when needed. For resorts, this means guests can book a spa session or a golf tee‑time directly through a phone call or chat, all while the system logs the interaction for future reference. The platform offers a one‑click integration with major call‑center software and provides analytics on call duration, drop‑off points, and satisfaction metrics.

Chatling.ai is a versatile AI chatbot platform that focuses on customer support and lead generation. With a user‑friendly interface, businesses can quickly deploy chatbots across websites, landing pages, or mobile apps. The platform supports a variety of integrations, including popular e‑commerce stores, CRMs, and email marketing tools, allowing seamless data flow between the bot and your existing stack. Chatling’s AI is trained on a wide range of knowledge bases, enabling it to answer product queries, provide pricing details, and guide users through the checkout process. For resorts, Chatling can be configured to confirm room availability, suggest nearby attractions, or handle booking requests for activities such as scuba diving or zip‑lining. The platform offers a free tier, making it accessible for small resorts, while paid plans provide advanced features like custom branding, advanced analytics, and priority support.

Freshworks offers a comprehensive customer engagement suite, including a live chat solution that can be tailored for the hospitality sector. The live chat widget is fully embeddable, and Freshworks provides a set of pre‑built templates that can be customized to match a resort’s branding. With AI‑powered chatbots, the platform can answer FAQs, provide real‑time availability, and guide guests through booking processes. Freshworks also offers a help center with AI search capabilities, allowing guests to find answers to common questions about room rates, amenities, or activity schedules. The platform integrates with popular e‑commerce and CRM systems such as Shopify, WooCommerce, and Salesforce, ensuring that inventory and booking data stay in sync. Freshworks provides reporting dashboards that track chat volume, response times, and customer satisfaction scores, helping resorts optimize their support operations.

Thrivedesk is a customer service platform that blends live chat, shared inboxes, and AI‑powered help centers. The live chat feature can be embedded on resort websites to answer guest inquiries in real time, while the shared inbox allows multiple staff members to collaborate on responses. Thrivedesk’s AI help center provides self‑service options, enabling guests to find answers to questions about check‑in times, activity schedules, or room amenities without contacting support. The platform also offers advanced automation tools, such as canned responses and rule‑based routing, to streamline repetitive tasks. For resorts, Thrivedesk can integrate with WordPress and WooCommerce to pull inventory data, ensuring that activity availability is reflected accurately in the chat. Reporting tools track key metrics like ticket volume, resolution time, and customer satisfaction.

Aimlprogramming offers a suite of AI chatbot solutions tailored for hospitality, including a dedicated guest‑engagement bot for resorts. The platform emphasizes 24/7 availability, allowing guests to interact with the bot at any time for booking activities, requesting information, or receiving personalized recommendations. The bot can pull real‑time updates from the resort’s inventory system, ensuring that activity schedules, room availability, and pricing are always current. Additionally, the platform provides concierge services, such as arranging transportation or making reservations for spa treatments. Feedback collection is built into the bot, enabling resorts to gather insights on guest satisfaction and service quality. The bot supports multiple languages, making it suitable for international clientele.

Tophat is an education‑centric platform that offers AI‑powered tools for interactive learning. While not specifically designed for resorts, its capabilities can be leveraged to create engaging educational content about resort activities, local culture, and sustainability practices. Tophat provides features such as AI assistants for educators and students, interactive quizzes, polls, and discussion forums. The platform includes a page content editor and supports integration with learning management systems (LMS) and accessibility standards. Resorts can use Tophat to develop training modules for staff or to offer visitors a gamified learning experience about the resort’s history and attractions. Though the chat functionality is not the core of Tophat, the AI assistant can answer basic questions and guide users through educational resources.