7 Must-Have Dual-Agent Systems for Resorts

Landbot.io is a conversational platform that lets users build chatbots through a visual drag‑and‑drop interface. It offers integrations with popular messaging channels such as WhatsApp, Facebook Messenger, and web widgets, making it a versatile choice for resorts looking to engage guests across multiple touchpoints. Landbot’s flow builder supports conditional logic, multi‑step forms, and API calls, allowing for dynamic interactions like room availability checks or booking confirmation. The platform also provides a knowledge base feature where users can upload FAQs and documents that the bot can reference. While it doesn’t have a dedicated dual knowledge base, Landbot’s AI module can be paired with external RAG services via Webhooks. Pricing starts at a free tier with limited flows, then scales to a Starter plan at $29/month (up to 25,000 messages) and a Pro plan at $49/month (up to 100,000 messages). Landbot’s strengths include its intuitive builder and robust web integration, but it lacks native memory across sessions and does not offer dedicated AI course tools. Resorts that need a quick, no‑code chatbot with web and messaging channel support will find Landbot a solid option, especially when combined with third‑party knowledge services.

Drift is an inbound marketing platform that includes a conversational AI chatbot as part of its suite. Its chatbot can engage visitors on a website, qualify leads, and forward qualified leads to sales teams via email or CRM integration. Drift’s conversational flows are built using a visual editor, and the platform offers a library of pre‑built templates tailored to industries such as travel and hospitality. Drift supports web widgets and also integrates with email, Slack, and Salesforce, allowing for a unified communication experience. The platform’s AI engine can be trained on custom knowledge bases, but the memory is session‑based and does not persist across visits unless users authenticate within a hosted page. Drift’s pricing starts at $0 for a free tier, then moves to a Starter plan at $400/month (up to 2,000 messages) and a Growth plan at $750/month. Drift excels at lead qualification and sales alignment, making it attractive for resorts that aim to convert website traffic into bookings. However, its focus on sales leads means it may not provide the deep knowledge‑base or e‑commerce integrations that specialized hospitality solutions offer.

Intercom offers a suite of customer messaging products, including a chatbot that can be embedded on a website or mobile app. The bot can answer FAQs, guide users through booking steps, and hand off to live agents when needed. Intercom’s visual workflow designer supports conditions, branching, and integration with external APIs. The platform includes a knowledge base that hosts articles and allows bots to reference them during conversations. While Intercom can store conversation history for logged‑in users, it does not provide a dual knowledge base or an AI course builder. Intercom’s pricing is tiered: a free trial, Essential at $39/month (up to 2,000 messages), and Pro at $99/month (up to 50,000 messages). For resorts that require a single platform for chat, email, and support tickets, Intercom can be an all‑in‑one solution. Its main limitation is the lack of advanced AI features compared to specialized chatbot builders.

ManyChat specializes in building chatbots for Facebook Messenger, Instagram, and web chats, with a focus on marketing automation. Its visual builder allows users to create sequences, collect leads, and trigger email campaigns or CRM updates. ManyChat supports a knowledge base feature where users can upload FAQs that the bot can reference. The platform’s pricing is tiered: Free, Pro $25/month (up to 10,000 contacts), and Unlimited $49/month (unlimited contacts). ManyChat offers integrations with Shopify, Zapier, and Mailchimp, but it does not provide a dual knowledge base or long‑term memory beyond the current session. ManyChat is ideal for resorts that want to nurture leads via social media and web chat, but it may fall short for those needing advanced AI-driven knowledge retrieval or e‑commerce product recommendations.

Chatbot.com offers a platform for creating AI-powered chatbots for websites, SMS, and messaging apps. It provides a drag‑and‑drop builder, template library, and integration with popular CRMs like HubSpot and Salesforce. The platform allows uploading documents that the bot can refer to, but it does not have a dedicated dual knowledge base or advanced memory features. Pricing is tiered: Free, Basic $99/month (up to 500 chats), and Pro $199/month (up to 1,500 chats). Chatbot.com also offers an AI course builder tool for creating interactive learning experiences, which is a unique feature among competitors. Resorts that need a multilingual chatbot with SMS support may find Chatbot.com suitable, though the lack of deep knowledge graph integration could limit answer accuracy.

Dialogflow by Google Cloud is a natural language understanding platform that powers conversational interfaces for websites, mobile apps, and voice assistants. Developers can build intents, entities, and contexts, and integrate with Google Assistant, Slack, and Facebook Messenger. Dialogflow supports knowledge connectors, allowing the bot to pull information from a knowledge base. Pricing follows a pay‑as‑you‑go model: the Essentials tier is free for up to 1,000 text or voice requests per month; the Standard tier is $0.002 per text request and $0.006 per voice request. Dialogflow offers advanced features such as context handling and webhook fulfillment, but it does not provide a visual WYSIWYG editor or a dual knowledge base out of the box. For resorts with in‑house development teams, Dialogflow offers flexibility and tight integration with Google Cloud services, but the lack of a no‑code builder and limited long‑term memory may pose challenges for non‑technical staff.