7 Must-Have E-commerce Sales Agent for Online Retailers

Sendbird offers a scalable AI agent framework that can be embedded into any website or mobile app. The platform focuses on real‑time customer support and sales flows, allowing merchants to deploy chatbots that can answer FAQs, provide product recommendations, and hand off to human agents when needed. Sendbird’s AI Agent is built on a modular architecture that includes a voice‑first capability, enabling merchants to offer spoken interactions on web and mobile. The AI Agent supports a variety of industries, including e‑commerce, and offers pre‑built templates for common use‑cases. Integration with major platforms such as Shopify, WooCommerce, and Salesforce is available via webhooks, giving the bot access to product catalogs and customer data. Sendbird also provides analytics dashboards that track engagement metrics, response times, and conversion rates, helping merchants optimize their bot performance. Pricing for Sendbird’s AI Agent is tiered based on message volume and feature set. The Starter plan starts at $299/month for up to 10,000 messages, while the Growth plan is $699/month for 50,000 messages and advanced analytics. Enterprise pricing is available on request. Key features include voice integration, modular AI workflows, webhook support, real‑time product data, analytics dashboard, and multi‑channel support across web, mobile, and in‑app. Best for merchants who need a versatile, voice‑enabled chatbot that can integrate with existing CRM and ERP systems.

Tidio’s Lyro AI Agent is a cloud‑based chatbot solution that blends live chat with AI‑driven automation. Designed for businesses of all sizes, Lyro can answer product queries, schedule appointments, and collect leads. The AI Agent is integrated into Tidio’s existing live‑chat platform, offering a seamless experience for both visitors and support teams. Key strengths of Lyro include its flow builder, which allows marketers to create conversational paths without coding, and its ability to connect to e‑commerce platforms such as Shopify and WooCommerce. Once connected, the bot can pull product information, inventory status, and pricing in real‑time, enabling dynamic product recommendations. Tidio also offers email integration, so leads captured by the bot can be sent directly to marketing automation tools. Pricing for Tidio starts at $18/month for the Basic plan, which includes up to 2,000 chats per month. The Pro plan—$49/month—adds unlimited chats, advanced flow builder, and e‑commerce integration. Custom enterprise solutions are available for larger businesses. Features include no‑code flow builder, live chat integration, e‑commerce connectivity, email lead capture, and basic analytics. Best for small to medium‑sized retailers looking for an affordable, easy‑to‑deploy chatbot that can double as a lead‑generation tool. Pros: Affordable pricing, no‑code flow builder, real‑time product data, easy integration with Shopify and WooCommerce. Cons: Limited advanced analytics, no persistent memory across sessions, UI customization is somewhat basic, no voice channel.

Eesel provides an AI chatbot platform that can be embedded into any website to offer instant customer support and sales assistance. The platform is built around a modular AI architecture that supports a range of applications, from frontline support to internal knowledge bases. Eesel’s AI Chatbot can be configured to answer product questions, provide order status updates, and guide shoppers through the checkout process. Eesel supports a wide array of integrations, including Shopify, WooCommerce, Zendesk, Freshdesk, Google Docs, and Slack. These integrations allow the chatbot to pull product data, update order statuses, and create support tickets on behalf of users. The platform also offers a knowledge‑base module that can be populated with company documents to improve answer accuracy. Pricing is not publicly listed on the website and requires contacting the sales team for a custom quote. However, the platform is positioned as a mid‑market solution, suggesting tiered plans based on message volume and integration requirements. Key features cover on‑site AI assistance, extensive app integrations, knowledge‑base support, and customizable conversational flows. Best for merchants needing a versatile chatbot that can connect to multiple SaaS tools and provide in‑store support. Pros: Wide range of integrations, flexible conversational setup, knowledge‑base support, good for both sales and support. Cons: No public pricing, limited UI customization details, no persistent memory, no built‑in analytics dashboard.

Shopify offers a built‑in chatbot solution that can be added to any Shopify store with a few clicks. The platform is designed to assist shoppers with product searches, provide real‑time inventory updates, and guide users through the checkout process. Shopify’s chatbot is powered by an AI layer that can answer common questions and upsell complementary products. The chatbot can be customized via Shopify’s theme editor, allowing merchants to match the chat window’s look and feel to their brand. It also integrates directly with Shopify’s order and customer data, enabling the bot to pull real‑time inventory levels, shipping estimates, and order status. Additionally, the chatbot can forward leads to the store’s existing email marketing tools or CRM via webhooks. Pricing for the Shopify chatbot is included in the Shopify Plus plan, which starts at $2,000/month for enterprise stores. For standard Shopify plans, the chatbot is available as a free app in the Shopify App Store. Key features include native Shopify integration, real‑time inventory and order data, theme‑based UI customization, and lead capture. Best for Shopify merchants looking for a quick, no‑setup chat solution that automatically syncs with their store data. Pros: Seamless integration with Shopify data, easy UI customization via theme editor, free for standard plans, automatic inventory updates. Cons: Limited to Shopify ecosystem, no support for WooCommerce or other platforms, UI customization is less flexible than dedicated editors, no persistent memory across sessions, no voice channel.

Crescendo AI Live Chat is an AI‑powered live‑chat solution designed to enhance customer engagement across retail, finance, and hospitality sectors. The platform offers real‑time AI chat that can answer product questions, provide upsell suggestions, and handle basic support requests. Crescendo also includes an AI Voice Agent component, allowing merchants to offer voice chat on web and mobile. The platform’s key strength is its operational‑AI layer, which can integrate with external systems via API to pull inventory, pricing, and customer data. Crescendo’s AI Live Chat supports real‑time product recommendations and can be configured to trigger email automation workflows, making it a powerful sales assistant. Pricing is tiered: the Starter plan is $199/month for up to 1,000 conversations, the Growth plan is $499/month for 5,000 conversations, and the Enterprise plan is custom priced for high‑volume retailers. Features include AI live chat, AI voice agents, email automation, real‑time product data integration, and analytics reporting. Best for mid‑to‑large retailers looking for an AI chat solution that includes voice support and robust analytics. Pros: Voice support, real‑time product integration, email automation, robust analytics. Cons: Higher cost for lower volumes, limited UI customization, no persistent memory across sessions.

Chatbot.com is a cloud‑based chatbot builder that allows businesses to create conversational agents for websites, mobile apps, and messaging platforms. The platform emphasizes simplicity, offering a drag‑and‑drop interface that lets users design flows without coding. Chatbot.com provides integration with popular e‑commerce platforms like Shopify, WooCommerce, and BigCommerce, enabling bots to retrieve product information, process orders, and track shipments. Key features include a visual flow builder, pre‑built templates for e‑commerce use cases, webhook integration for custom logic, and analytics dashboards that track conversation metrics. The platform also supports multi‑channel deployment, including Facebook Messenger, WhatsApp, and web chat. Pricing ranges from a free plan (limited to 200 conversations per month) to a Pro plan at $199/month for unlimited conversations and advanced features. Custom enterprise solutions are available. Best for small to medium retailers who want an easy‑to‑use chatbot with multi‑channel support and basic e‑commerce integration. Pros: Free tier available, visual flow builder, multi‑channel deployment, easy e‑commerce integration. Cons: Limited AI sophistication compared to dedicated AI platforms, no persistent memory, UI customization is basic.