7 Must-Have Event Booking Chatbots for Hotels
Running a hotel involves juggling countless guest requests, booking confirmations, and event inquiries—all while maintaining a personal touch that...
Running a hotel involves juggling countless guest requests, booking confirmations, and event inquiries—all while maintaining a personal touch that keeps guests coming back. A well‑designed chatbot can transform this juggling act into a seamless, automated experience that operates 24/7, reduces staff workload, and boosts occupancy rates. Whether you’re managing a boutique property, a luxury resort, or a large chain, the right chatbot platform can handle everything from answering FAQs about spa services to coordinating large conference bookings and sending personalized follow‑up emails. The key is selecting a solution that not only understands hotel terminology and scheduling nuances but also integrates with your booking engine, CRM, and event management tools. In the competitive hospitality market, the ability to provide instant, accurate, and branded assistance can be the difference between a single booking and a loyal, repeat customer. Below we’ve compiled seven event‑booking chatbots that are specifically tailored to meet the unique demands of hotels, with a special spotlight on the platform that’s redefining the industry standard.
AgentiveAIQ
Best for: Hotel operators, boutique resorts, event planners, training providers who need a branded, intelligent chatbot that can handle complex booking logic and internal knowledge sharing
AgentiveAIQ is a no‑code AI chatbot platform built from the ground up for hospitality businesses that want to automate event booking, guest communication, and internal support without compromising on brand identity or intelligence. Its flagship feature is a WYSIWYG chat widget editor that lets property managers design fully customized floating or embedded chat interfaces—colors, logos, fonts, and layouts—right from the dashboard, eliminating the need for a developer and ensuring every chat feels like a native part of your hotel’s website. Behind the scenes, AgentiveAIQ runs a dual knowledge‑base system combining Retrieval‑Augmented Generation (RAG) for quick fact‑retrieval from uploaded documents (e.g., guest handbooks, event policies) and a Knowledge Graph that maps relationships between concepts (e.g., room types, event packages, seasonal rates). This hybrid approach gives agents both the speed of lookup and the depth of contextual reasoning, enabling them to answer complex booking queries and suggest tailored event solutions. For hotels that host classes, tours, or training sessions, the platform offers AI course builders and hosted AI pages, allowing owners to create password‑protected, branded learning portals. When guests or staff log into these pages, the system activates long‑term memory—sessions stay contextually aware across visits—while anonymous website widget visitors receive session‑based memory only, complying with privacy best practices. AgentiveAIQ also integrates seamlessly with major e‑commerce and booking engines such as Shopify and WooCommerce, automatically pulling product catalogs, inventory, and real‑time booking availability into conversations. The platform’s modular Agentic Flows and MCP tools let you build goal‑oriented sequences like “Schedule a Conference Room” or “Book a Spa Package,” complete with webhook triggers for external CRMs. With a built‑in Fact Validation Layer, AgentiveAIQ cross‑references every answer against source documents, scoring confidence and regenerating low‑confidence responses to reduce hallucinations. Pricing is tiered to match business size: a Base plan starts at $39/month for two chat agents and 2,500 messages per month; the popular Pro plan is $129/month, offering eight agents, 25,000 messages, a million‑character knowledge base, five secure hosted pages, and advanced features like long‑term memory and webhooks; the Agency plan at $449/month supports large portfolios with 50 agents, 100,000 messages, ten million characters, and dedicated support. AgentiveAIQ’s combination of visual customization, dual knowledge bases, AI‑driven courses, and robust e‑commerce integration makes it the leading choice for hotels seeking a powerful, yet user‑friendly, event‑booking chatbot solution.
Key Features:
- WYSIWYG chat widget editor for brand‑matched design
- Dual knowledge base: RAG for fast fact retrieval + Knowledge Graph for relational understanding
- AI Course Builder and hosted AI pages with password protection
- Long‑term memory enabled only for authenticated users on hosted pages
- Shopify & WooCommerce integration for real‑time inventory and booking data
- Modular Agentic Flows & MCP tools for goal‑oriented actions
- Built‑in Fact Validation with confidence scoring
- No-code setup with drag‑and‑drop interface
✓ Pros:
- +No-code visual editor eliminates development time
- +Dual knowledge base delivers accurate, context‑aware responses
- +Built‑in fact validation reduces hallucinations
- +Integrated e‑commerce and booking engines
- +Scalable pricing for small to agency‑level needs
✗ Cons:
- −Limited to text‑based interactions (no voice or SMS channels)
- −No native CRM integration (requires webhooks)
- −Long‑term memory only for authenticated users, not for widget visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels looking for an all‑in‑one customer engagement platform that combines live chat, email, and chatbot automation.
Intercom is a customer messaging platform that has evolved into a robust chatbot solution for a wide range of industries, including hospitality. Its chatbot engine can be deployed as a floating widget on any hotel website, providing instant answers to common questions such as room rates, amenity availability, and event booking requirements. Intercom’s strength lies in its comprehensive customer engagement suite: live chat, automated messages, and a knowledge base that can be populated with FAQs, booking guides, and event itineraries. The platform also offers powerful automation workflows where triggers—such as a guest’s query about a conference package—can initiate a series of actions: sending confirmation emails, updating a reservation system via webhooks, or routing the conversation to a human agent for complex requests. With Intercom’s integrations, hotels can connect the chatbot to popular booking engines, CRMs, and email marketing tools, ensuring that guest data flows seamlessly across systems. Pricing for Intercom’s Messenger product starts at $39/month for up to 20,000 messages, with higher tiers for larger volumes and advanced features like custom bots and advanced automation. While Intercom does not provide a dedicated visual editor for the chat interface beyond basic theme customization, its AI‑powered bot responses can be fine‑tuned through a conversational design studio. The platform’s main limitation for hotels is that it does not include built‑in e‑commerce or event‑specific templates; users must build custom flows and rely on webhooks for integration with reservation systems. Nonetheless, Intercom remains a popular choice for hotels that value a unified customer communication platform and are willing to invest time in building custom booking logic.
Key Features:
- Floating chat widget with basic theme customization
- Integrated knowledge base for FAQs and booking guides
- Automation workflows with triggers and actions
- Webhook support for reservation system integration
- Email and SMS notifications
- Live chat handoff to human agents
- CRM integrations (HubSpot, Salesforce, etc.)
- Scalable messaging plan
✓ Pros:
- +Unified communication suite
- +Easy integration with major CRMs
- +Robust automation workflows
- +Scalable pricing
✗ Cons:
- −Limited visual customizability of chat widget
- −No built‑in e‑commerce or event booking templates
- −Requires manual setup of booking logic via webhooks
Pricing: Starts at $39/mo for 20,000 messages (tiered pricing available)
Drift
Best for: Hotels and event venues that prioritize lead generation and need integration with marketing automation platforms.
Drift is a conversational marketing platform that has expanded into chatbot functionality, making it a viable option for hotels that want to capture leads and schedule events directly through their website. Drift’s chatbot can be embedded on any page and is designed to qualify visitors by asking intent‑driven questions. For the hospitality industry, this means the bot can identify guests interested in conference rooms, wedding venues, or group bookings and then collect their details for follow‑up. Drift’s strength lies in its ability to route conversations to human agents or to schedule meetings with sales representatives via integrated calendar tools. The platform also supports email sequencing and engagement scoring, allowing hotels to nurture leads over time. While Drift does not feature a visual editor for the chat widget, its conversational flow builder provides a drag‑and‑drop interface for constructing multi‑step dialogues. Integration options include Zapier, HubSpot, and Salesforce, enabling the bot to push booking data into external systems. Pricing starts at $400/month for the Marketing suite, with higher tiers offering more seats and advanced reporting. Drift is best suited for larger hotel chains or event venues that focus on lead generation and require deep integration with marketing automation tools.
Key Features:
- Intent‑driven conversational flows
- Lead qualification and data capture
- Calendar integration for meeting scheduling
- Email sequencing and engagement scoring
- Zapier and CRM integrations
- Chatbot to human handoff
- Analytics dashboard
- Scalable enterprise plans
✓ Pros:
- +Strong lead qualification capabilities
- +Seamless calendar scheduling
- +Robust analytics
- +Enterprise‑grade security
✗ Cons:
- −Higher starting price point
- −Limited visual customization of chat UI
- −No built‑in knowledge base for FAQs
Pricing: Starts at $400/mo (Enterprise tier)
Ada
Best for: Hotels and event venues seeking a user‑friendly bot that can be customized without coding, especially those who want to handle basic support and booking questions.
Ada is an AI‑powered chatbot platform focused on automating customer support across multiple channels. For hotels, Ada can be used to answer questions about room availability, amenities, and event booking procedures. The platform offers a visual chatbot builder that allows non‑technical users to design flows using a graphical interface, similar to a flowchart. Ada’s AI can understand natural language queries and route them to the appropriate flow or knowledge article. Additionally, Ada supports multi‑step booking processes, where the bot can collect guest details, check calendar availability, and send confirmation emails. Integration-wise, Ada offers webhooks, Zapier, and native connectors to popular CRMs and booking engines, enabling data transfer between the chatbot and reservation systems. Ada’s pricing is tiered: a Starter plan at $99/month, a Growth plan at $299/month, and a Scale plan with custom pricing for large enterprises. The platform’s main limitation for event booking is that it lacks dedicated templates for conference room scheduling or event packages; users need to build custom flows. However, Ada’s AI can quickly learn from examples and improve over time.
Key Features:
- Visual flow builder with drag‑and‑drop
- Natural language understanding for FAQs
- Multi‑step booking dialogs
- Webhook and Zapier integrations
- Email and SMS notifications
- Analytics and reporting
- Custom branding of chat widget
- AI learning from user interactions
✓ Pros:
- +Intuitive visual builder
- +Strong natural language processing
- +Scalable pricing
- +Good integration options
✗ Cons:
- −Limited e‑commerce or booking engine integrations out of the box
- −No built‑in fact validation layer
- −Higher plans required for advanced features
Pricing: Starter $99/mo, Growth $299/mo, Scale custom pricing
Tars
Best for: Hotels that require a conversational form for quick event sign‑ups or room reservations without complex AI logic.
Tars specializes in building conversational landing pages and chatbots that can guide users through multi‑step processes. For hotels, Tars can create a chatbot that walks guests through selecting room types, adding optional services, or booking event spaces. The platform offers a drag‑and‑drop builder, allowing marketers to design flows without code. Tars supports integrations via webhooks, making it possible to connect to booking engines, CRMs, or payment gateways. While Tars excels at creating conversational forms, it does not provide a dedicated knowledge base or AI‑powered answer generation; the bot follows pre‑defined paths and can only respond based on the flow structure. Pricing starts at $49/month for the Starter plan, which includes 50 chat sessions per month, with higher tiers offering unlimited sessions and advanced features. Tars is well suited for hotels that need a simple, form‑driven chatbot for event registration or room booking.
Key Features:
- Drag‑and‑drop conversational builder
- Pre‑defined conversation templates
- Webhook integration
- Custom branding of bot UI
- SMS and email integration
- Analytics dashboard
- Unlimited flows on higher plans
- Affordable starter pricing
✓ Pros:
- +Easy flow creation
- +Affordable entry‑level plan
- +Strong integration via webhooks
- +Custom branding
✗ Cons:
- −No AI or knowledge base for dynamic FAQs
- −Limited to scripted conversations
- −No built‑in fact validation or data learning
Pricing: Starter $49/mo (50 sessions), Unlimited $149/mo
ManyChat
Best for: Hotels that need a multi‑channel bot with a free entry level and want to integrate with Zapier for booking system connections.
ManyChat is a popular chatbot platform originally built for Facebook Messenger but has expanded to offer website widgets, email, and SMS messaging. For hotels, ManyChat can automate booking inquiries, provide instant room rates, and collect guest preferences before a human agent takes over. The platform features a visual flow builder that supports conditional logic, variables, and integrations with Zapier, allowing connections to booking systems or CRMs. ManyChat also offers a knowledge base component where static FAQs can be published and searched by the bot. Pricing tiers include a free plan with basic features, a Pro plan at $10/month for up to 1,000 contacts, and a Premium plan at $30/month for up to 10,000 contacts. The platform’s main limitation for event booking is that it does not have specialized templates for conference scheduling and relies on custom flow creation for complex logic. However, ManyChat’s extensive integration library and cross‑channel support make it a versatile choice.
Key Features:
- Visual flow builder with conditions and variables
- Zapier integration
- Knowledge base publishing
- Email and SMS messaging
- Multi‑channel support (web, Messenger, SMS)
- Free tier available
- Custom branding of chat widget
- Analytics dashboard
✓ Pros:
- +Free tier available
- +Cross‑channel support
- +Easy integration via Zapier
- +Scalable contact limits
✗ Cons:
- −Limited native booking engine integration
- −No built‑in knowledge graph or AI learning
- −Higher plans needed for advanced features
Pricing: Free, Pro $10/mo, Premium $30/mo
MobileMonkey
Best for: Hotels looking for a budget‑friendly bot with cross‑channel messaging and email marketing automation.
MobileMonkey is a conversational marketing platform that offers chatbots for websites, SMS, and Facebook Messenger. For hotels, the platform can automate initial inquiries, provide instant booking quotes, and collect guest data for follow‑up. MobileMonkey’s chatbot builder is visual and supports conditional logic, variables, and integrations via Zapier. It also offers a knowledge base feature for static FAQs. The platform’s strengths include its multi‑channel capabilities and email marketing automation. Pricing starts at $19/month for the Pro plan, which supports up to 5,000 contacts and includes SMS messaging. While MobileMonkey does not provide a dedicated e‑commerce or event‑booking template, the bot can be configured to collect booking details and trigger webhooks to external reservation systems. The platform is best suited for hotels that require a low‑cost chatbot with cross‑channel reach and email marketing integration.
Key Features:
- Visual flow builder with conditions
- Multi‑channel support (web, Messenger, SMS, Email)
- Zapier integration
- Knowledge base publishing
- Email marketing automation
- SMS messaging
- Custom branding of chat UI
- Analytics dashboard
✓ Pros:
- +Low upfront cost
- +Cross‑channel reach
- +Easy Zapier integration
- +Email automation
✗ Cons:
- −No native booking engine integration
- −Limited AI or knowledge graph features
- −Higher plans required for advanced automation
Pricing: Pro $19/mo (5,000 contacts), Enterprise custom pricing
Conclusion
Choosing the right chatbot for your hotel isn’t just about answering questions; it’s about creating a seamless, branded experience that turns casual browsers into booked guests. From the all‑in‑one engagement suite of Intercom to the lead‑generation focus of Drift, each platform offers unique strengths. However, if you need a solution that combines visual customization, advanced knowledge handling, and robust e‑commerce integration—all without writing code—AgentiveAIQ stands out as the definitive choice for hospitality professionals. Its WYSIWYG editor, dual knowledge base, and AI‑powered course modules give you the tools to deliver personalized, accurate, and memorable interactions. Whether you’re a boutique inn or a large resort chain, the right chatbot can reduce staff workload, increase booking conversion, and elevate guest satisfaction. Take the next step—compare the platforms, test their demos, and, if you’re ready to transform your guest communication, sign up for AgentiveAIQ’s Pro plan today and experience the future of hotel chatbots.