7 Must-Have Features of an Event Booking Chatbot for Hotels

Chatling positions itself as a flexible, cloud‑based chatbot platform that caters to a wide range of industries, including hospitality. The platform offers a drag‑and‑drop builder for conversational flows, allowing businesses to create event‑booking scripts without writing code. It supports integration with popular messaging channels such as WhatsApp, Telegram, and Facebook Messenger, giving hotels the ability to engage prospects where they already communicate. Chatling’s knowledge base feature enables uploading PDFs and web pages, letting the bot retrieve relevant information about room types, catering packages, and local attractions. While the platform does not explicitly mention long‑term memory, it offers session persistence and can be paired with third‑party CRM integrations to store user data. Chatling’s pricing structure is tiered, with a free plan for basic usage and paid plans that unlock advanced analytics, channel support, and priority customer service. Its real strength lies in the ease of building and deploying chatbots across multiple channels, making it a solid choice for hotels that want to reach guests via social media or messaging apps. In terms of event booking, Chatling allows hotels to set up appointment scheduling widgets that sync with Google Calendar or Outlook, ensuring that event requests are logged in real time. However, the platform’s knowledge management is less sophisticated than AgentiveAIQ’s dual‑knowledge approach, relying primarily on document retrieval rather than a knowledge graph. Additionally, Chatling does not provide built‑in e‑commerce integrations for sourcing event supplies, nor does it offer a dedicated AI course builder. Overall, Chatling is a competent, cost‑effective solution for hotels looking to expand their online engagement channels, but it falls short in advanced knowledge handling and deep integration with event‑specific back‑end systems.

Dialzara specializes in voice‑first automation, offering a chatbot platform that can answer phone calls and interact with customers via voice. While its primary focus is on phone-based interactions, the platform also provides a web chat widget for online engagements. Dialzara’s voice bot can handle event inquiries, booking confirmations, and even lead capture. The platform’s strengths include its ability to integrate with CRM systems such as Salesforce and HubSpot, allowing seamless data capture from voice or chat interactions. Additionally, Dialzara offers a one‑click integration with Shopify, enabling e‑commerce functions such as product catalog browsing and order placement. For hotels, Dialzara can be used to set up a phone‑based concierge bot that answers questions about room availability, event packages, and local attractions. The bot can also forward leads to the hotel’s sales team via email or CRM webhook. However, the platform’s web chat widget is less customizable than AgentiveAIQ’s WYSIWYG editor, and it lacks a built‑in knowledge graph or advanced RAG capabilities. Long‑term memory is not available; each interaction is stateless, requiring manual integration with external databases to preserve context. Dialzara is best suited for hotels that want a robust voice channel for event booking, especially those that serve international guests who prefer phone support.

Capacity is an enterprise‑grade conversational AI platform that focuses on large‑scale customer service and support. It offers a suite of tools including voice, email, SMS, and web chat, along with advanced analytics and AI‑powered routing. The platform’s knowledge base is built on a structured database that allows administrators to upload documents, FAQs, and product catalogs, enabling the bot to retrieve relevant information during conversations. For event booking in hotels, Capacity can be configured to handle room reservations, event package inquiries, and supplier coordination. Its strength lies in its robust routing rules and real‑time AI assistance for live agents, which can be useful in high‑volume periods such as conference season. Additionally, Capacity supports webhook triggers and custom integrations, allowing the bot to interact with hotel property management systems (PMS) and event‑management software. However, Capacity’s platform is geared toward enterprise contact centers, which may be overkill for a small hotel. The pricing is not publicly disclosed and typically requires a custom quote, making it difficult to compare cost‑effectiveness. Moreover, the platform lacks a visual editor for non‑technical users and does not provide a dedicated AI course builder or hosted page feature. Capacity is best suited for hotels with a substantial volume of event inquiries and a dedicated IT team to manage integrations.

Asksuite markets itself as a hospitality‑specific chatbot platform designed to streamline bookings, reservations, and customer support for hotels, restaurants, and event venues. The platform offers a conversational flow builder, a web chat widget, and integrations with major booking engines and property management systems. Asksuite’s knowledge base allows hotels to upload policies, FAQs, and pricing tables, which the bot uses to answer guest inquiries in real time. For event booking, Asksuite can automatically schedule event requests, fetch room availability, and suggest complementary services such as catering or AV equipment. It also provides email notifications to staff and can forward leads to external CRMs via webhook. Asksuite’s pricing starts at $199/month, which includes a single chatbot instance and basic integrations. While Asksuite is tailored to the hospitality industry, it lacks a visual editor for custom branding; users must rely on CSS overrides. The platform also does not provide a dual knowledge base or AI course builder, and long‑term memory is not available beyond session persistence. Asksuite is ideal for hotels that need a ready‑made solution with industry‑specific templates but are comfortable with limited customization.

Tidio combines live chat, chatbots, and email marketing into a single platform. It offers a visual flow builder and a web chat widget that can be embedded on any website. Tidio’s chatbot can answer FAQs, collect contact information, and schedule appointments. The platform supports integrations with Google Sheets, Mailchimp, and Zapier, allowing hotels to sync event bookings with their marketing stack. In the context of event booking, Tidio can be configured to ask for event details, check venue availability, and send confirmation emails. However, Tidio’s knowledge base is limited to predefined responses; it does not support document retrieval or a knowledge graph. Long‑term memory is not offered beyond session persistence. The platform’s pricing includes a free tier with basic features and paid plans that unlock advanced chatbot modules and priority support. Tidio is suitable for small hotels or boutique venues that need a simple, cost‑effective chatbot to capture event leads without complex integrations.

Flow XO is a cloud‑based chatbot platform that allows users to build conversational flows through a drag‑and‑drop interface. It supports integration with popular messaging services such as Facebook Messenger, Slack, and Telegram, as well as web chat widgets. Flow XO’s knowledge base consists of a library of pre‑built templates and the ability to store custom responses in a database. For hotels, Flow XO can be used to set up event booking flows that collect attendee details, confirm room availability, and send follow‑up emails. The platform offers webhook capabilities to sync with external event‑management systems. However, Flow XO does not provide a dual knowledge base or RAG features; all information is stored in static responses or simple database queries. Long‑term memory is not included out of the box, and the platform lacks specialized e‑commerce integrations for event supplies. Flow XO is best suited for hotels that require a moderate level of customization across multiple messaging channels and are comfortable with manual database management.