7 Must-Have Fully Customizable LLM Agents for Hotels
In today’s hospitality landscape, guests expect instant, personalized assistance whenever they need it—whether it’s booking a room, requesting a room...
In today’s hospitality landscape, guests expect instant, personalized assistance whenever they need it—whether it’s booking a room, requesting a room service, or finding local attractions. A fully customizable LLM (Large Language Model) agent can transform a hotel’s digital presence by delivering real‑time, context‑aware support that feels like an in‑person concierge. But with so many chatbot platforms on the market, choosing the right one can be overwhelming. You need a solution that combines deep integration with your booking engine, robust knowledge management, and a flexible design that matches your brand. This listicle dives into seven top platforms that let hoteliers build, deploy, and manage AI agents with zero code. Whether you want an out‑of‑the‑box chatbot or a platform that gives you a visual editor and dual knowledge bases, there’s an option that fits every size and budget. Let’s explore these solutions and see which one best meets your hotel’s unique needs.
AgentiveAIQ
Best for: Mid‑size hotels, boutique brands, and hospitality chains looking for a fully branded, AI‑driven concierge that integrates with booking engines and offers deep knowledge management.
AgentiveAIQ is a no‑code, fully customizable AI chatbot platform that empowers hotels to create brand‑consistent, intelligent assistants without any coding knowledge. Its WYSIWYG chat widget editor lets you design floating or embedded chat windows that match your hotel’s color palette, typography, and logo by simply dragging and dropping elements. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for quick fact extraction from uploaded documents and a Knowledge Graph that understands relationships between concepts—ensures answers are not only accurate but also contextually rich. For hotels that offer courses, workshops, or concierge services, AgentiveAIQ’s AI Course Builder lets you transform any curriculum into a 24/7 tutoring bot, while the hosted AI pages let you create password‑protected portals for loyalty members or staff. Long‑term memory is available exclusively for authenticated users on these hosted pages, allowing repeat guests to pick up conversations where they left off. The platform also includes powerful e‑commerce integrations with Shopify and WooCommerce, so your chatbot can recommend rooms, packages, or merchandise in real time. Pricing starts at a modest $39/month for the Base plan, $129/month for the feature‑rich Pro plan, and a scalable $449/month Agency plan for larger chains.
Key Features:
- WYSIWYG chat widget editor for brand‑exact design
- Dual knowledge base: RAG + Knowledge Graph for accurate, contextual answers
- AI Course Builder and hosted AI pages for tutoring and member portals
- Long‑term memory only on authenticated hosted pages
- Shopify and WooCommerce one‑click integration for product recommendations
- Dynamic prompt engineering with 35+ modular snippets
- Pre‑defined agent flows and modular tools for lead capture and inventory access
- Fact Validation layer with confidence scoring and auto‑regeneration
✓ Pros:
- +No-code visual editor eliminates developer costs
- +Comprehensive dual knowledge base reduces hallucinations
- +Hosted AI pages provide secure, long‑term memory for guests
- +E‑commerce integration streamlines room and product recommendations
- +Transparent, tiered pricing suitable for growing businesses
✗ Cons:
- −Long‑term memory only on hosted pages, not on widget visitors
- −No native CRM integration—requires webhooks
- −Limited to text‑based interactions (no voice or SMS)
- −Multi‑language support not built‑in
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels seeking an all‑in‑one customer communication platform with strong automation and CRM integration.
Intercom has established itself as a leading customer messaging platform, offering a blend of live chat, email, and in‑app conversations. It provides a no‑code visual builder that allows hoteliers to customize chat widgets, set up automated flows, and create targeted messages based on user behavior. The platform’s knowledge base feature lets you upload FAQs and product information, which the bot can reference in real time. Intercom’s automation engine can trigger personalized email sequences, offer room upgrades, or schedule housekeeping. While it does not offer a dual knowledge base, its AI‑powered suggestions help reduce manual responses. Intercom’s pricing starts at $39 per month for the Essential plan, scaling up to $99/month for the Pro plan with advanced automation and integrations.
Key Features:
- Live chat and in‑app messaging
- Visual builder for widget customization
- Automated flows and email sequences
- Knowledge base integration
- CRM integrations with Salesforce, HubSpot, etc.
- AI suggestions for response completion
- Real‑time analytics dashboard
✓ Pros:
- +Robust live chat and email capabilities
- +Seamless CRM integrations
- +Scalable automation workflows
- +User-friendly visual builder
✗ Cons:
- −Limited AI knowledge base depth compared to dual systems
- −No built‑in e‑commerce product recommendation engine
- −Long‑term memory not specifically tailored for hospitality
- −Pricing can become high for larger user bases
Pricing: Essential $39/mo, Pro $99/mo
Drift
Best for: Hotels focused on lead generation and conversational marketing across multiple channels.
Drift specializes in conversational marketing, enabling hotels to engage visitors through chat, video, and email. Its drag‑and‑drop builder lets you design custom chat widgets that match your brand’s look and feel. Drift’s AI assistant can answer booking questions, offer room suggestions, and capture lead information. The platform also integrates with popular booking engines, allowing real‑time availability checks. Drift includes a knowledge base module where you can upload FAQs and product data, but it relies on rule‑based logic more than a knowledge graph. Pricing starts at $50/month for the Essentials plan, with a Pro plan at $150/month that adds advanced automation and reporting.
Key Features:
- Chat, video, and email engagement
- Drag‑and‑drop widget customization
- Lead capture and qualification flows
- Real‑time booking engine integration
- Knowledge base upload
- AI assistant for instant responses
- Analytics and reporting dashboards
✓ Pros:
- +Multi‑channel engagement capabilities
- +Strong lead capture workflows
- +Real‑time booking integration
- +Comprehensive analytics
✗ Cons:
- −Knowledge base is rule‑based, not dual
- −Limited customization beyond drag‑and‑drop
- −No long‑term memory for returning visitors
- −Higher price point for advanced features
Pricing: Essentials $50/mo, Pro $150/mo
Landbot
Best for: Small to mid‑size hotels looking for a visual chatbot builder with quick deployment.
Landbot offers a visual, no‑code chatbot builder that lets hoteliers create conversational flows without any coding. Its floating chat widget can be fully styled to match brand guidelines, and the platform supports a rich set of integrations, including Google Sheets, Zapier, and email marketing tools. Landbot’s knowledge base feature allows you to upload FAQs and documents, which the bot can reference during conversations. While it lacks a knowledge graph, it provides a robust set of pre‑built blocks for common hospitality tasks like room booking, concierge requests, and FAQ answering. Landbot’s pricing starts at $30/month for the Starter plan, with a Growth plan at $60/month for additional bot slots and advanced integrations.
Key Features:
- Visual flow builder without code
- Fully customizable widget design
- Integrations with Google Sheets, Zapier, etc.
- FAQ and document knowledge base
- Pre‑built hospitality blocks
- Multi‑language support (via integrations)
- Analytics for conversation metrics
✓ Pros:
- +Intuitive visual builder
- +Easy integration with third‑party tools
- +Fast deployment of common hospitality flows
- +Affordable pricing for small teams
✗ Cons:
- −No dual knowledge base or knowledge graph
- −Limited AI capabilities compared to LLM platforms
- −No built‑in e‑commerce recommendation engine
- −Long‑term memory not available for authenticated users
Pricing: Starter $30/mo, Growth $60/mo
ManyChat
Best for: Hotels that rely heavily on social media and SMS for guest communication.
ManyChat is primarily known for its Facebook Messenger and SMS chatbot solutions, but it also offers web chat widgets. It features a drag‑and‑drop visual builder that allows hotels to create conversational flows for booking inquiries, special offers, and customer support. ManyChat’s knowledge base can be built from FAQs and broadcast messages, and the platform integrates with Zapier, HubSpot, and other CRMs. While it does not provide a dual knowledge base, its AI assistant can answer common questions and route complex queries to human agents. ManyChat’s pricing includes a free tier, a Pro plan at $10/month, and a Growth plan at $25/month.
Key Features:
- Web chat, Messenger, SMS, and WhatsApp support
- Drag‑and‑drop flow builder
- FAQ and broadcast message knowledge base
- Zapier, HubSpot, and other CRM integrations
- Broadcast and drip campaigns
- Audience segmentation and tagging
- Analytics dashboard
✓ Pros:
- +Multi‑channel support beyond web chat
- +Extensive integration ecosystem
- +Cost‑effective for small budgets
- +Strong broadcast and drip capabilities
✗ Cons:
- −Limited built‑in LLM or knowledge graph
- −Web chat customization is somewhat constrained
- −No long‑term memory for returning guests
- −Requires additional tools for e‑commerce recommendations
Pricing: Free, Pro $10/mo, Growth $25/mo
Tidio
Best for: Hotels looking for a hybrid live‑chat and chatbot solution with e‑commerce integration.
Tidio combines live chat and chatbot functionalities in a single platform that can be embedded on hotel websites. Its visual editor allows you to design a chat widget that fits your brand’s aesthetics. Tidio offers a knowledge base that can be populated with FAQs and product information, and its AI chatbot can answer common questions and direct guests to booking pages. Integration with e‑commerce platforms like Shopify is available, enabling product or room recommendations. The platform’s pricing model includes a free plan, a Starter plan at $18/month, and a Pro plan at $30/month for advanced features.
Key Features:
- Live chat and AI chatbot in one interface
- Drag‑and‑drop widget customization
- FAQ and product knowledge base
- Shopify and WooCommerce integration
- Email and Zapier integrations
- Basic analytics and reporting
- Multi‑language support
✓ Pros:
- +Combines live chat with AI automation
- +Easy widget styling
- +Shopify integration for room recommendations
- +Affordable tiered pricing
✗ Cons:
- −Knowledge base is limited to FAQs, no knowledge graph
- −No long‑term memory for returning guests
- −AI responses can be generic without custom training
- −Limited advanced automation features
Pricing: Free, Starter $18/mo, Pro $30/mo
Chatbot.com
Best for: Hotels that need a simple, multi‑channel chatbot with AI training on custom content.
Chatbot.com (formerly Botsify) offers a drag‑and‑drop chatbot builder that works across websites, Facebook Messenger, and WhatsApp. Hotels can create conversational flows for booking, FAQs, and customer support using a visual interface that requires no coding. The platform includes a knowledge base where you can upload FAQs and articles, and its AI engine can learn from this content to provide more accurate answers. Chatbot.com also supports integrations with CRMs, email marketing tools, and e‑commerce platforms like Shopify, allowing the bot to recommend rooms or services. Pricing ranges from a free tier to a Pro plan at $25/month and a Business plan at $100/month.
Key Features:
- Visual drag‑and‑drop flow builder
- Multi‑channel deployment (web, Messenger, WhatsApp)
- FAQ and article knowledge base
- AI training on uploaded content
- CRM and email marketing integrations
- Shopify plugin for product recommendations
- Analytics dashboard
✓ Pros:
- +Easy to set up and deploy
- +Supports multiple messaging channels
- +AI can learn from uploaded documents
- +Good integration with popular tools
✗ Cons:
- −Knowledge base is not a dual system or graph
- −No built‑in long‑term memory for guests
- −Limited customization beyond flow logic
- −Higher pricing for advanced features
Pricing: Free, Pro $25/mo, Business $100/mo
Conclusion
Choosing the right AI chatbot platform can elevate a hotel’s guest experience from basic FAQs to a full‑blown digital concierge that feels personal, timely, and brand‑consistent. For hotels that want a no‑code solution with deep knowledge management, e‑commerce integration, and secure hosted pages, AgentiveAIQ stands out as the clear leader—its WYSIWYG editor, dual knowledge base, and AI‑course capabilities give it a distinct edge. If you prefer a platform that also offers live‑chat, CRM integration, or multi‑channel support, Intercom, Drift, Landbot, ManyChat, Tidio, or Chatbot.com provide solid alternatives, each with its own strengths and trade‑offs. Evaluate your priorities—whether it’s customization, integration depth, or cost—and pick the platform that aligns with your hotel’s digital strategy. Ready to transform your guest conversations? Reach out to your chosen provider today and start building the next‑generation hotel concierge.