7 Must-Have Internal Support Bots for Bed & Breakfasts

Intercom has long been a staple in customer messaging across the web, offering a suite of tools that integrate chat, inbox, and help center features into a single platform. For bed & breakfasts, Intercom’s live chat widget can be embedded with a simple script tag and customized with brand colors and logos. The platform supports automated bots that can answer frequently asked questions, qualify leads, and redirect guests to relevant articles or booking pages. Intercom’s Knowledge Base feature allows businesses to create searchable help articles that bots can pull from, providing quick, self‑service answers. It also offers a robust set of integrations, including popular booking and calendar solutions, which can help synchronize room availability. Pricing starts with a free tier that includes basic live chat but is limited in message volume; the paid Pro plan starts at $39/month per active user and offers expanded automation, custom bots, and advanced analytics. Intercom is known for its strong customer support and intuitive interface, making it a solid choice for B&Bs that need a reliable chat solution that can scale with their guest communication needs. However, the platform can become pricey as the number of active users grows, and its bot features are somewhat limited compared to specialized AI platforms.

Ada is a no‑code chatbot platform that focuses on automating customer support across multiple channels, including web chat, Facebook Messenger, and SMS. For bed & breakfasts, Ada’s visual chatbot builder lets you create conversation flows without coding, and its AI can handle booking inquiries, check‑in instructions, and local recommendations. Ada distinguishes itself with its ability to integrate deeply with back‑end systems via webhooks, allowing real‑time updates of room availability and reservation status. The platform also offers a knowledge base feature that can host FAQs and policy documents, which the bot can reference during conversations. Ada’s pricing model is tiered: the Starter plan starts at $99/month, the Growth plan at $299/month, and the Enterprise plan requires a custom quote. Ada’s strengths lie in its robust integration capabilities and its focus on high‑volume support. However, it can be overkill for smaller B&Bs that only need basic chat functions, and the lack of a free tier may be a barrier for very small operations.

Tidio blends live chat and chatbot functionalities into a single platform, making it a popular choice for small businesses, including bed & breakfasts, that want to manage guest inquiries efficiently. The chat widget is easily embedded with a single script and can be customized with brand colors, icons, and custom welcome messages. Tidio’s chatbot builder uses a visual flowchart interface, allowing users to set up automated responses to common questions such as booking policies, check‑in times, and local attractions. The platform also supports email and SMS notifications, and can integrate with popular CRMs and e‑commerce platforms to pull in real‑time data. Pricing ranges from a free tier (limited to 50 messages per month) to a Pro tier at $18/month for unlimited messages and advanced chatbot features, and a Business tier at $48/month with additional integrations. Tidio’s simplicity and affordability make it an attractive option for B&Bs on a tight budget, though it lacks the depth of advanced AI capabilities and knowledge‑base integration found in more specialized platforms.

ManyChat is a visual chatbot platform that specializes in Facebook Messenger and Instagram direct messaging, but also offers a web chat widget. For bed & breakfasts that rely on social media for marketing, ManyChat can automate responses to booking questions, send promotional offers, and collect guest feedback. The platform’s drag‑and‑drop builder allows non‑technical users to create conversation flows, and it integrates with e‑commerce platforms like Shopify to pull product data. ManyChat also offers broadcast messaging, drip campaigns, and user segmentation. Pricing begins with a free plan that includes basic chatbot functionality, while the Pro plan costs $10/month per month for unlimited broadcast messages and advanced automations. ManyChat’s focus on social media channels makes it well‑suited for B&Bs that engage guests on Instagram or Facebook, though its web chat widget is less customizable than some competitors.

Chatfuel is a no‑code chatbot builder primarily designed for Facebook Messenger, but it also supports web chat widgets. It allows bed & breakfasts to set up automated conversations for booking inquiries, local recommendations, and guest support. The platform offers a visual flow editor, AI-powered natural language understanding, and integration with external services via API calls. Chatfuel’s pricing model includes a free tier that supports up to 50 active subscribers and a Pro tier at $15/month for unlimited subscribers and additional features such as custom AI models and broadcast messaging. The platform is ideal for B&Bs that want to leverage Facebook’s massive user base but may fall short if they need a highly customizable web widget or advanced knowledge‑base features.

DeepAI offers a suite of AI tools, including a general-purpose chatbot API accessible via a web interface. Users can generate text, images, and even video, but the chatbot feature is primarily used for conversational AI applications. While the platform provides a straightforward API and web chat interface, it lacks specialized features such as a visual editor, knowledge‑base integration, or e‑commerce data pulls. Pricing is free for basic usage, with paid plans for higher usage limits and additional features. DeepAI’s strength lies in its versatility and the fact that it can be integrated into various web applications, but for a bed & breakfast looking for a ready‑made, branded support bot, it may require significant custom development.