7 Must-Have Internal Support Bots for Consulting Firms

Intercom is a widely adopted customer messaging platform that has evolved to include AI‑powered chatbots suitable for internal support. Its primary strength lies in its tight integration with popular CRM and marketing tools, enabling seamless data flow between customer conversations and sales pipelines. Intercom’s bot builder allows users to create guided flows that can triage internal support tickets, provide quick answers to frequently asked questions, and even schedule meetings with relevant consultants. While primarily a customer‑facing tool, its internal use cases—such as onboarding new hires and centralizing policy documentation—have grown in popularity. Intercom’s AI capabilities are powered by its proprietary “Answer Bot,” which can answer questions based on your knowledge base and automatically route unresolved queries to human agents. The platform also offers robust analytics, automated messaging campaigns, and in‑app product tours, making it a versatile choice for consultancies that need a single tool for both external and internal communication. Pricing starts at $39/month for the Essential plan, which includes basic chat and bot features. The Standard plan at $99/month adds more advanced bots and workflow automations, while the Premium plan at $199/month provides unlimited bots and deeper integrations.

Drift positions itself as a conversational marketing platform that has extended its capabilities into internal support. It offers a conversational AI bot that can answer policy questions, schedule internal meetings, and provide quick access to internal documentation. Drift’s bot is built around a visual flow builder that allows non‑technical users to design conversation paths, while its AI engine pulls information from a connected knowledge base or external data sources. The platform is particularly strong in sales and marketing contexts, but many consultancies leverage it to streamline proposal creation and client onboarding. Drift’s analytics dashboard provides detailed insights into conversation metrics, click‑through rates, and engagement, making it easy to measure the bot’s impact on internal processes. The platform also supports integrations with Salesforce, HubSpot, and other CRM systems, ensuring that internal data stays in sync. Pricing for Drift starts at $1,200 per month for the Growth plan, which includes basic conversational AI, while the Enterprise plan offers advanced features such as AI training, custom integrations, and dedicated support.

Ada offers an AI‑driven customer service platform that is increasingly used for internal support within consulting firms. Its primary selling point is the ability to build fully automated, multilingual chatbots that can handle a wide range of queries—from HR policies to technical troubleshooting. Ada’s platform is built on a no‑code interface that enables business users to create complex decision trees and integrate them with external APIs, making it a powerful tool for automating repetitive support tasks. Ada’s AI model can be trained on custom data, allowing the bot to provide accurate answers specific to your firm’s processes and terminology. The platform also offers real‑time analytics, a knowledge base editor, and the ability to hand off conversations to human agents when needed. Ada is particularly suited for consultancies that require highly personalized support and multilingual capabilities. Pricing is tiered: the Starter plan starts at $1,500 per month for up to 20,000 messages, while the Enterprise plan offers custom pricing for larger volumes and advanced features.

LivePerson is a mature AI conversation platform that provides chatbots and live agent solutions for enterprises. The platform’s strengths lie in its AI‑powered message routing, which can automatically route internal support queries to the correct department or individual based on intent classification. LivePerson also offers a visual bot builder that supports natural language understanding and can pull data from a knowledge base or external systems via APIs. The platform is well‑known for its robust analytics and reporting tools, allowing consulting firms to track key metrics such as resolution time, agent performance, and conversation sentiment. LivePerson integrates with a variety of CRM systems and offers live agent handoff for complex queries. Pricing for LivePerson is not publicly listed but typically starts around $3,000 per month for medium‑sized enterprises, with custom quotes for larger organizations.

Cognigy is an AI‑powered conversation platform that focuses on automating complex business processes. Its key feature is the Cognigy.AI platform, which allows users to build conversational flows that can integrate with back‑end systems via APIs and webhooks. Cognigy also offers a knowledge‑base integration that can be used to answer internal support questions, and its visual flow editor lets business users design interactions without coding. The platform supports multiple channels (web, mobile, voice, and messaging apps) and includes advanced analytics to monitor bot performance. Cognigy’s pricing is tiered: the Starter plan starts at $1,200 per month for up to 10,000 interactions, while the Enterprise plan offers custom pricing for higher volumes.

Chatbot.com offers a drag‑and‑drop chatbot builder that is popular among small to medium businesses. The platform enables users to create conversational flows, integrate with knowledge bases, and embed chat widgets on websites. Chatbot.com supports integrations with popular CRMs like HubSpot and Salesforce, and it offers a range of pre‑built templates for common use cases such as FAQ answering, lead generation, and customer support. The platform’s AI engine can pull information from a connected knowledge base to answer user queries accurately, and it provides analytics dashboards to track conversation metrics. Pricing starts at $79 per month for the Starter plan, which includes up to 1,000 conversations per month. The Pro plan at $199 per month supports up to 10,000 conversations and includes advanced integrations.