7 Must-Have New Patient Intake Bots for Physical Therapy
When a patient visits a physical therapy clinic, the first interaction often sets the tone for the entire treatment journey. A well‑designed intake...
When a patient visits a physical therapy clinic, the first interaction often sets the tone for the entire treatment journey. A well‑designed intake bot can streamline paperwork, capture critical medical history, and schedule appointments—all while providing a personalized, friendly experience. In a field where time is precious and accuracy is paramount, an AI‑powered intake solution can free clinicians to focus on what they do best: healing and improving mobility. Over the past year, several chatbot platforms have emerged, each promising to simplify intake, but not all are created equal. Some offer robust customization and deep integration with clinic workflows, while others provide only basic templated conversations. To help you choose the right partner for your practice, we’ve analyzed seven top solutions—ranked from Editor’s Choice to solid alternatives—so you can compare features, pricing, and real‑world benefits side by side. Whether you run a solo practice, a multi‑location clinic, or a large rehabilitation center, this list will guide you toward a bot that fits your budget, workflow, and patient‑centric vision.
AgentiveAIQ
Best for: Physical therapy clinics of all sizes looking for a fully customizable, no‑code chatbot with robust knowledge management and secure, hosted learning portals
AgentiveAIQ stands out as the Editor’s Choice for new patient intake in physical therapy because it combines no‑code, visual customization with advanced knowledge management and a learning platform. The WYSIWYG chat widget editor lets you brand the chatbot to match your clinic’s colors, logo, and tone without writing a single line of code—perfect for agencies and clinics that need a polished look quickly. Underneath the surface, AgentiveAIQ runs a two‑agent system: the main chat agent engages patients in real‑time, while an assistant agent analyzes conversations and sends actionable intelligence emails to staff. The platform’s dual knowledge base—mixing Retrieval‑Augmented Generation for fast, fact‑based answers and a Knowledge Graph for nuanced, relationship‑aware queries—ensures that patients receive accurate, contextually relevant information. Additionally, AgentiveAIQ offers hosted AI pages and AI course builders, allowing you to create secure, password‑protected portals where patients can access personalized content or complete learning modules. Long‑term memory is available exclusively for authenticated users on these hosted pages, enabling a truly personalized follow‑up experience without compromising anonymous visitors. With tiered pricing starting at $39/month for basic usage, $129/month for the most popular Pro plan (including long‑term memory, OAuth, and e‑commerce integrations), and $449/month for the Agency plan, AgentiveAIQ delivers enterprise‑grade capabilities at an accessible price point.
Key Features:
- WYSIWYG no‑code widget editor for instant branding
- Dual knowledge base (RAG + Knowledge Graph) for accurate, context‑aware answers
- Two‑agent architecture: user‑facing chat + background assistant for business intelligence
- Hosted AI pages and course builder with secure, password‑protected access
- Long‑term memory available only for authenticated users on hosted pages
- Shopify & WooCommerce one‑click e‑commerce integrations
- Advanced fact‑validation layer with confidence scoring
- Modular prompt engineering with 35+ snippets and 9 goal templates
✓ Pros:
- +Fast, accurate answers through dual knowledge base
- +No-code visual editor eliminates development time
- +Integrated business intelligence emails from assistant agent
- +Secure, gated hosted pages for patient education
- +Scalable pricing tiers for solo practices to agencies
✗ Cons:
- −Long‑term memory limited to hosted pages only
- −No native voice or SMS channels
- −Requires a line of code for widget embedding
- −Learning curve for advanced prompt engineering
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
DocsBot.ai
Best for: Clinics that prioritize data security and need a ready‑made, industry‑focused chatbot
DocsBot.ai has carved a niche in the medical chatbot space by offering industry‑specific solutions for physical therapy providers. The platform is designed to streamline patient interactions with an AI chatbot that can answer common questions, schedule appointments, and triage symptoms. DocsBot.ai’s standout feature is its SOC 2 Type II certification, ensuring that the data handled by the chatbot meets stringent security and privacy standards—a critical consideration for healthcare practices. The chatbot utilizes a modular prompt system, enabling clinics to tailor the conversation flow to match their protocols. While the platform does not provide a visual editor, it offers a library of pre‑built templates that can be customized via a user interface, making it accessible to non‑technical staff. DocsBot.ai also integrates with popular scheduling tools, allowing patients to book appointments directly through chat. The pricing model is flexible, with a free trial and plans that scale based on the number of active users and message volume. Clinics can contact DocsBot.ai for a personalized quote.
Key Features:
- SOC 2 Type II certified for healthcare data security
- Industry‑specific chat templates for physical therapy
- Modular prompt system for custom conversation flows
- Direct appointment scheduling integration
- Free trial with scalable pricing plans
- Support for multilingual responses
- API access for custom integrations
✓ Pros:
- +Strong security certification
- +Pre‑built templates reduce setup time
- +Appointment integration saves administrative effort
- +Scalable pricing based on usage
✗ Cons:
- −No visual WYSIWYG editor
- −Limited to text‑based web widgets
- −No hosted AI page or course builder
- −Long‑term memory not highlighted
Pricing: Contact for quote
HealthChatPro
Best for: Small to medium‑size clinics seeking an easy‑to‑use, secure chatbot with basic integration options
HealthChatPro is a versatile chatbot platform aimed at a broad spectrum of healthcare providers, including physical therapy practices. The platform offers a drag‑and‑drop interface for creating conversational flows, making it accessible to clinicians without coding expertise. HealthChatPro includes basic patient intake forms that can be embedded into clinic websites, and it supports integration with popular Electronic Health Record (EHR) systems to pull patient data automatically. While the platform does not provide advanced knowledge graph capabilities, it does offer a knowledge base feature that allows users to upload documents and FAQs for the chatbot to reference during conversations. HealthChatPro supports HIPAA‑compliant data handling and offers a secure, encrypted chat environment. Pricing is tiered, with a free plan that includes essential features and paid plans ranging from $49 to $199 per month, depending on the number of chat sessions and integrations.
Key Features:
- Drag‑and‑drop flow builder
- Embedded intake forms
- EHR integration support
- HIPAA‑compliant chat environment
- Knowledge base for document uploads
- Secure encryption
- Multiple plan options
- API for custom integrations
✓ Pros:
- +User‑friendly interface
- +HIPAA‑compliant security
- +Multiple pricing tiers
- +EHR integration
✗ Cons:
- −No advanced knowledge graph or RAG
- −Limited customization beyond drag‑and‑drop
- −No long‑term memory for anonymous users
- −No visual widget editor
Pricing: $49/mo (Starter) to $199/mo (Premium)
PT Intake Assistant
Best for: Solo or small PT practices looking for a focused intake bot with built‑in scheduling
PT Intake Assistant is a niche solution crafted specifically for physical therapy practices. The platform focuses on automating the intake process by guiding patients through symptom questionnaires and collecting demographic information. The chatbot can be embedded on a clinic’s website and offers a built‑in appointment scheduling feature that syncs with Google Calendar or other calendar services. While it does not provide advanced AI-driven knowledge bases, it includes a library of predefined medical terms relevant to physical therapy, ensuring that the bot can ask appropriate follow‑up questions. PT Intake Assistant emphasizes data privacy, offering end‑to‑end encryption for all chat transcripts and adherence to standard healthcare privacy regulations. The pricing structure is straightforward: a $79/month plan that includes unlimited chat sessions, or a $199/month Enterprise plan with additional API access and custom branding.
Key Features:
- Symptom questionnaire flow
- Built‑in appointment scheduling
- Calendar synchronization
- Predefined PT medical terminology
- End‑to‑end encryption
- HIPAA‑compliant data handling
- Unlimited chat sessions (basic plan)
- API access for custom integrations
✓ Pros:
- +Targeted symptom collection
- +Easy scheduling integration
- +Clear pricing
- +Strong privacy focus
✗ Cons:
- −No advanced AI knowledge base
- −Limited customization beyond preset flows
- −No visual editor
- −No long‑term memory feature
Pricing: $79/mo (Standard) or $199/mo (Enterprise)
PhysioBot
Best for: Clinics seeking a customizable chatbot without advanced AI, but with visual editing and basic integration
PhysioBot is a general-purpose chatbot platform that offers a modular approach to building conversational agents for healthcare. The platform allows users to create custom dialogue trees through a visual interface, and it supports integration with common patient management systems. While it does not have a dedicated knowledge graph, PhysioBot includes a document‑based FAQ system that can be updated by clinic staff. The bot is available as a web widget that can be embedded on any site, and it supports basic messaging features such as file uploads and quick reply buttons. PhysioBot emphasizes user privacy by providing encryption and compliance with GDPR, although specific healthcare certifications are not listed. Pricing is flexible, with a free tier that supports up to 500 messages per month and paid tiers ranging from $49 to $299 per month based on message volume and additional features.
Key Features:
- Visual dialogue builder
- Document‑based FAQ system
- Web widget embedding
- File upload and quick reply support
- GDPR‑compliant encryption
- Free tier with 500 messages/month
- Paid plans up to $299/mo
- API access for integration
✓ Pros:
- +Free tier available
- +Visual builder simplifies flow creation
- +Multiple pricing options
- +Supports file uploads
✗ Cons:
- −No advanced knowledge graph or RAG
- −Limited AI capabilities
- −No long‑term memory for users
- −No HIPAA certification
Pricing: $49/mo to $299/mo (based on usage)
TherapyAI
Best for: Therapists who prioritize educational content and secure communication
TherapyAI offers a chatbot solution tailored for various therapy disciplines, including physical, occupational, and speech therapy. The platform focuses on patient education, providing interactive modules that explain exercises, treatment plans, and self‑care tips. The chatbot can be embedded as a widget on clinic websites and supports secure messaging between patients and clinicians. While it does not feature a dual knowledge base or advanced retrieval systems, TherapyAI does allow users to upload PDF guides and video tutorials that the bot can reference during conversations. The system complies with privacy regulations and offers end‑to‑end encryption. Pricing starts with a free plan for up to 300 chats per month, with paid plans at $59, $149, and $399 per month for higher usage and additional features such as custom branding and API access.
Key Features:
- Interactive patient education modules
- Secure patient‑clinician messaging
- PDF and video guide integration
- End‑to‑end encryption
- Free plan with 300 chats/month
- Custom branding options
- API access
- Multiple pricing tiers
✓ Pros:
- +Strong focus on patient education
- +Secure messaging
- +Multiple pricing tiers
- +Custom branding
✗ Cons:
- −No advanced knowledge graph
- −Limited AI retrieval capabilities
- −Free tier limited to 300 chats
- −No long‑term memory
Pricing: $59/mo, $149/mo, $399/mo
MedIntakeBot
Best for: Clinics needing a full intake workflow with compliance focus
MedIntakeBot is an all‑in‑one intake solution designed for medical practices, including physical therapy clinics. The platform offers a customizable intake wizard that captures patient demographics, medical history, insurance details, and consent forms. The chatbot is embedded as a web widget or can be placed on a dedicated hosted page behind a secure login. MedIntakeBot emphasizes compliance, offering HIPAA‑ready data handling and audit logs. The platform does not provide a dual knowledge base but includes a document‑based FAQ system and the ability to attach additional resources. Pricing is transparent: a Basic plan at $69/month for up to 1,000 messages and a Pro plan at $149/month for unlimited messages, with optional add‑ons for API access and custom branding.
Key Features:
- Customizable intake wizard
- Insurance and consent form capture
- HIPAA‑ready data handling
- Audit logs
- Embedded widget or hosted page
- Document FAQ system
- Basic plan $69/mo
- Pro plan $149/mo
✓ Pros:
- +Compliance‑centric design
- +Custom intake forms
- +Transparent pricing
- +Audit logs
✗ Cons:
- −No advanced AI knowledge base
- −Limited customizability beyond forms
- −No long‑term memory feature
- −No visual editor
Pricing: Basic $69/mo, Pro $149/mo
Conclusion
Choosing the right intake bot can transform the patient experience for a physical therapy practice, turning a potentially tedious paperwork process into a seamless, engaging interaction. From the Editor’s Choice AgentiveAIQ—offering a no‑code editor, dual knowledge base, and secure hosted pages—to specialized tools like PT Intake Assistant and MedIntakeBot, there’s a solution to fit every clinic’s workflow and budget. The key is to align the bot’s capabilities with your clinic’s specific needs: do you require advanced AI reasoning, deep integration with your EHR, or a simple form‑based intake? Once you’ve matched the platform’s strengths to your priorities, you can accelerate onboarding, reduce administrative overhead, and ultimately provide a smoother, more personalized journey for your patients. Ready to elevate your intake process? Explore the options above, test free trials where available, and reach out to vendors for a demo tailored to your clinic’s workflow. Your patients will thank you for the convenience—and your team will appreciate the time saved.