7 Must-Have No-Code AI Agents for IT Support Services (MSPs)

Zendesk Chat, part of the Zendesk suite, has become a staple for IT support teams looking to add conversational AI to their help desks. The platform offers a visual bot builder that requires no coding, allowing support agents to drag and drop flows that are tightly integrated with Zendesk’s ticketing engine. AI-powered answer suggestions surface during live chats, reducing agent load by automatically proposing knowledge‑base articles or pre‑written responses. With its "Answer Bot" feature, visitors can receive instant replies based on natural language queries, further cutting down ticket volume. Zendesk Chat supports multi‑channel deployment, enabling the same bot to operate on websites, mobile web, and the Zendesk mobile app, ensuring consistent support across touchpoints. Pricing is tiered: the Essentials plan starts at $19/month per agent, while the Team and Professional plans go up to $49/month per agent, each adding more advanced automation, reporting, and integration capabilities. Notably, Zendesk Chat offers built‑in analytics, a knowledge‑base integration, and a robust API for extending functionality. However, the platform’s customization is limited to pre‑defined widgets, and the AI capabilities rely on Zendesk’s proprietary model, which may not match the flexibility of open‑source or third‑party LLMs. Overall, Zendesk Chat excels for MSPs already invested in the Zendesk ecosystem, offering seamless ticket creation and knowledge‑base retrieval, but it may feel restrictive for teams that require deeper customizations or advanced AI models.

Freshdesk Messaging (formerly Freshchat) is a cloud‑based chat platform that brings conversational AI to IT support teams. Its no‑code chatbot builder lets users design flows with drag‑and‑drop, and the AI assistant can automatically suggest knowledge‑base articles, route conversations to the right agent, and even close tickets when the issue is resolved. Freshdesk’s AI engine is powered by a combination of rule‑based logic and machine learning, enabling the bot to handle common technical questions and escalation paths. The platform integrates tightly with Freshdesk’s help desk, automatically creating tickets from chat conversations and syncing customer data. It also supports web, mobile, and in‑app chat, ensuring a consistent experience across devices. Freshdesk Messaging includes built‑in analytics, sentiment analysis, and a knowledge‑base connector that feeds relevant articles directly into the chat. Freshdesk’s pricing starts at $15/month for the Free tier, $29/month for the Growth tier (adds AI and automation features), and $49/month for the Pro tier, with enterprise options available on request. While the platform offers solid AI capabilities and deep integration, it lacks the advanced knowledge‑graph features of some competitors and offers limited customization of the chat widget beyond color themes. Freshdesk Messaging is ideal for MSPs that already use Freshdesk’s ticketing system and need a quick, no‑code AI chat solution to reduce ticket volume and improve first‑contact resolution.

Intercom’s conversational platform has long been a favorite for IT support teams seeking a no‑code chatbot. With its Flow Builder, users can create automated chat sequences that guide customers through troubleshooting steps, gather information, and route conversations to human agents when necessary. Intercom’s AI assistant, powered by machine learning, can answer common questions, suggest knowledge‑base articles, and even generate new content based on user input. Intercom’s chat widget is highly customizable, allowing teams to match branding, set welcome messages, and hide or display certain UI elements. The platform integrates with a wide array of third‑party services—including help desk software, CRMs, and marketing automation tools—via Zapier or native connectors. Intercom also offers a knowledge‑base connector that pulls articles into the chat, enabling the bot to surface relevant resources. Pricing for Intercom starts at $39/month for the "Essential" plan, $69/month for the "Pro" plan, and $99/month for the "Business" plan, each adding more advanced automation, reporting, and user limits. While Intercom excels in user engagement and marketing automation, its AI capabilities are less sophisticated compared to dedicated LLM‑based platforms, and it can become expensive as agent counts grow. MSPs that need a robust, multi‑purpose chat solution that blends support, marketing, and sales can benefit from Intercom’s flexibility, but those who prioritize deep AI knowledge retrieval may want to consider alternatives.

Ada is a no‑code AI chatbot platform that focuses on automating customer support for businesses of all sizes. The platform offers a visual editor where users can design conversational flows, set up triggers, and integrate with existing help desk or ticketing systems. Ada’s AI engine is built on top of a large language model, enabling it to understand context and generate natural responses. The bot can also pull in data from connected systems via webhooks, allowing it to provide personalized support. Ada supports multi‑language capabilities, which is a significant advantage for MSPs serving international clients. The platform also includes analytics dashboards that track conversation metrics, agent performance, and customer satisfaction scores. Ada’s sandbox environment allows developers to test bots before deploying them to production. Pricing starts at $99/month for the "Starter" plan, $149/month for the "Growth" plan, and $249/month for the "Enterprise" plan, each adding more agents, conversations, and advanced features such as multi‑language support and custom branding. While Ada offers powerful AI and extensive customization, it lacks a built‑in knowledge‑graph layer and does not provide long‑term memory for users beyond the conversation session. MSPs that need a multilingual, AI‑powered support bot with deep integration capabilities will find Ada’s platform compelling, especially if they are prepared to invest in a higher price tier for advanced features.

Drift is primarily known for conversational marketing, but its no‑code bot builder also serves as a robust IT support tool for MSPs. Users can design chat flows with a drag‑and‑drop interface, set up automatic answers, and route complex queries to human agents. Drift’s AI assistant can answer FAQs, provide product information, and even schedule meetings, making it suitable for both support and lead generation. The platform offers a live chat widget that can be embedded on any website, with customizable branding and themes. Drift integrates with a wide range of CRMs and marketing automation tools, allowing support teams to capture leads and sync data in real time. Analytics dashboards provide insights into conversation volume, conversion rates, and agent performance. Pricing for Drift starts at $40/month for the "Starter" plan, $80/month for the "Growth" plan, and $160/month for the "Pro" plan, each adding more agents, conversations, and advanced features such as chat routing and custom triggers. While Drift excels in lead generation and marketing automation, its AI capabilities are more focused on sales conversations and lack a dedicated knowledge‑graph or long‑term memory feature. MSPs that need a single platform for marketing and support can benefit from Drift’s flexibility, but those who require deep AI knowledge retrieval or persistent user memory may need to look elsewhere.

ManyChat is a no‑code chatbot platform that has traditionally focused on marketing automation for Facebook Messenger, SMS, and web chat. Its visual builder lets users create conversational flows without writing code, and the platform offers a variety of templates to jumpstart bot development. ManyChat’s AI features include keyword triggers, smart replies, and automated responses that can handle basic support queries. The chat widget is lightweight and can be embedded on any website, with branding options such as colors, logos, and welcome messages. ManyChat integrates with popular CRMs, email marketing tools, and e‑commerce platforms, enabling data synchronization across channels. The platform also provides analytics dashboards that track conversation volume, engagement, and subscriber growth. Pricing starts at $10/month for the "Pro" plan, $25/month for the "Pro+" plan, and $45/month for the "Pro+ Plus" plan, each adding more subscribers, automations, and integrations. While ManyChat is cost‑effective and easy to use, it lacks advanced AI capabilities such as a knowledge‑graph or long‑term memory, and its primary focus remains on marketing rather than deep technical support. MSPs that need a budget‑friendly bot for simple FAQ handling and lead nurturing may find ManyChat suitable, but those requiring sophisticated AI knowledge retrieval or persistent user memory should consider alternatives.