7 Must-Have Reservation Booking Chats for Resorts

Intercom is a widely used customer messaging platform that blends live chat, bots, and a help desk into a single interface. It is designed for businesses that need to engage web visitors and turn them into customers or support tickets. Intercom’s chat widgets can be embedded on any website and customized through its visual editor—though the design flexibility is more limited compared to a dedicated WYSIWYG chatbot builder. The platform’s bot builder allows non‑technical users to create guided conversations that can answer FAQs, qualify leads, or schedule appointments. Intercom also offers product tour features and proactive messaging based on user behavior. For resorts, Intercom can be used to field general inquiries, route booking requests to a reservation system, and push timely offers to guests. It integrates with popular CRM systems and has a wide range of third‑party connectors. However, the core focus is on customer support and marketing rather than specialized reservation workflows. The platform’s knowledge base is primarily a help center for support articles, and it does not provide a dual knowledge graph or retrieval‑augmented generation. Long‑term memory is available across chat sessions for logged‑in users, but it is not a dedicated feature. Intercom’s pricing structure is tiered: Standard starts at $39/month, Premium at $79/month, and Enterprise begins around $1,000/month, with additional features added at each level. The platform is suited to resorts that already have a robust booking engine and need a seamless way to collect leads and provide support.

Drift specializes in conversational marketing and sales for B2B businesses. Its chat platform includes AI‑powered bots that capture leads, qualify prospects, and schedule meetings. Drift’s visual flow builder allows marketers to design conversation paths without coding, and the platform can be embedded on any website. While Drift excels at converting website visitors into qualified leads, its focus is less on reservation booking for hospitality and more on sales engagement. The platform offers real‑time chat, automated meeting scheduling, and integrations with popular CRMs such as Salesforce and HubSpot. Drift also provides a knowledge base feature that can surface help articles during chats, though it does not offer a dual knowledge graph or RAG retrieval. Long‑term memory is available for logged‑in users across sessions, enabling a more personalized experience. Pricing for Drift starts at $400/month for the Essentials plan, with higher tiers adding more seats and advanced features. Resorts may find Drift useful for promoting special packages or upselling services, but it is less suited for handling day‑to‑day booking inquiries.

ManyChat is a no‑code chatbot builder that focuses on messaging platforms such as Facebook Messenger, SMS, and email. Its visual drag‑and‑drop interface lets users create conversational flows without programming. ManyChat also offers automation features, broadcast messaging, and basic analytics. For resorts, ManyChat can be used to send booking confirmations, promotional offers, and answer FAQs through social media channels. The platform supports integrations with e‑commerce platforms, CRMs, and email marketing tools, but it does not provide a dedicated knowledge base or dual knowledge graph. ManyChat’s memory is session‑based; it remembers user inputs within a conversation but does not retain long‑term data across sessions unless the user is logged in via a connected platform. ManyChat offers a free tier with limited features, a Pro plan at $10/month, a Growth plan at $25/month, and an Unlimited plan at $50/month. Resort operators can start with the free version and upgrade as they need more advanced automation.

Chatfuel is a no‑code chatbot platform primarily designed for Facebook Messenger and Telegram. It offers a visual flow builder, auto‑responses, and integrations with e‑commerce and CRM services. For resorts, Chatfuel can provide quick answers to common questions, direct guests to booking pages, or collect contact information. Chatfuel’s knowledge base is limited to a library of pre‑written articles and FAQs; it does not implement a dual knowledge graph or RAG system. Memory is retained across sessions for users interacting through the same platform, but the chatbot does not have persistent long‑term memory on website widgets. Pricing tiers include a free plan, a Pro plan at $15/month, and a Premium plan at $49/month. The platform is best suited for resorts looking for a simple, low‑cost chatbot on social media channels.

Tars specializes in conversational landing pages and lead‑generation chatbots. Its drag‑and‑drop builder lets users create chat flows that can be embedded on any website. Resorts can use Tars to guide guests through booking steps, collect contact details, or promote special offers. Tars offers basic knowledge base integration through FAQ modules, but it does not have a dual knowledge graph or RAG retrieval. The platform’s memory is session‑based; it remembers user inputs within a conversation but does not persist across sessions unless the user logs in. Pricing starts at $49/month for the Starter plan, with higher tiers adding more chatbot seats and advanced features.

Ada is an AI chatbot platform focused on customer support automation. It offers a visual builder, natural language understanding, and the ability to create personalized conversation flows. Resorts can deploy Ada to answer FAQs, provide booking information, and route complex queries to human agents. Ada’s knowledge base can be populated with support articles, but it does not feature a dual knowledge graph or RAG system. The platform retains memory across sessions for logged‑in users, but this is limited to the Ada web widget. Integration with booking engines is possible through webhooks, though it requires technical configuration. Pricing for Ada is not publicly disclosed and typically requires contacting the sales team for a custom quote.