7 Must-Have Reviews of a Service Inquiry Bot for Chiropractor

Intercom is a customer messaging platform that has evolved into a versatile chatbot solution, suitable for chiropractic practices that need a conversational interface for appointment booking, FAQs, and basic lead capture. The platform offers an intuitive visual builder that lets users drag and drop message components, set up automated flows, and integrate with popular calendar apps for real‑time scheduling. Intercom’s AI features, such as the "Smart Replies" and "Custom Bots," can provide instant answers to common questions about treatment options, office hours, and insurance coverage. It also offers robust segmentation, allowing the bot to tailor responses based on patient demographics or previous visits. Intercom’s strength lies in its seamless integration with a wide array of CRMs, email services, and marketing tools, ensuring that patient data flows smoothly into the practice’s existing systems. While Intercom is highly customizable and supports rich media, it is primarily a text‑based chat solution. The platform does not provide a dedicated knowledge graph or advanced RAG capabilities, and its AI is limited to basic intent recognition. Long‑term memory is available for logged‑in users but is not a core feature of the platform. Pricing for the "Essential" plan starts at $39/month for up to 1,000 contacts, with higher tiers scaling to $199/month for advanced features.

Drift positions itself as a conversational marketing platform that can be repurposed for patient inquiry bots in healthcare settings. Its bot framework is built around a conversational UI that can be embedded on a practice’s website, allowing visitors to ask questions about services, insurance, or appointment availability. Drift’s AI engine can answer frequently asked questions using a knowledge base, and it can hand off more complex requests to a human agent via a live chat queue. The platform also offers scheduling integrations with Calendly and other calendar services to streamline appointment booking. However, Drift’s focus remains on sales and marketing, so its chatbot capabilities are geared toward lead qualification and upselling rather than detailed patient education. The platform does not have a built‑in knowledge graph or RAG system, and its AI is limited to rule‑based responses and simple intent matching. Long‑term memory is not a feature of Drift, and it does not support a dedicated AI course builder. Pricing begins at $400/month for the "Starter" plan, which includes unlimited conversations and basic integrations.

Zendesk Chat (formerly Zopim) is a widely used live‑chat solution that offers basic chatbot functionality on websites. The platform provides a simple bot builder that can answer common questions about office hours, services, and insurance, and it can connect to Zendesk’s ticketing system for follow‑up. Integrations with Google Calendar and Calendly enable appointment scheduling directly within the chat window. Zendesk Chat’s AI is primarily rule‑based, with limited natural language understanding, and it does not include a knowledge graph or RAG system. The strength of Zendesk Chat lies in its tight integration with Zendesk’s broader customer support suite, allowing chiropractors to manage inquiries, tickets, and patient records in one place. However, the chatbot is not as advanced in terms of AI context handling, and there is no built‑in memory for returning visitors. The platform offers a free tier for up to 5 agents, with paid plans starting at $14/month per agent.

Tidio combines live chat and chatbot functionalities into a single platform, making it a convenient choice for chiropractors who want to automate routine inquiries and provide instant support. The bot builder uses a visual flow editor, allowing users to create decision trees for FAQs, appointment booking, and patient triage. Tidio also offers AI-driven responses powered by OpenAI’s GPT models, enabling more natural conversations. While Tidio offers a free plan with unlimited chats and a paid plan starting at $18/month for additional features such as advanced integrations and custom branding, it lacks a sophisticated knowledge graph or RAG implementation. The platform does not provide long‑term memory beyond the chat session, and there is no dedicated AI course builder. However, Tidio’s AI chatbot can be trained on custom content, making it useful for educational snippets.

ManyChat is primarily a Facebook Messenger chatbot builder, but it also offers a web chat widget that can be embedded on a chiropractic website. The platform focuses on marketing automation, allowing users to create conversational flows that can collect leads, send reminders, and drive engagement. ManyChat’s visual builder supports multiple content types, including images, videos, and buttons, and it can integrate with email marketing services. ManyChat does not provide advanced AI capabilities or a knowledge graph; its bot logic is rule‑based. The platform does not support long‑term memory or an AI course builder. Pricing starts at $10/month for the Basic plan, $49/month for the Pro plan, and $299/month for the Enterprise plan.

HubSpot’s Live Chat is part of the broader HubSpot CRM ecosystem, offering a live chat and chatbot solution that can be embedded on a chiropractic website. The platform allows users to create simple chatbot flows for FAQs, appointment scheduling, and lead qualification. HubSpot’s chatbot builder is integrated with its CRM, enabling the bot to pull contact information and log conversations for later follow‑up. The chatbot’s AI is limited to rule‑based responses, and there is no dedicated knowledge graph or RAG system. HubSpot does not provide long‑term memory for anonymous visitors, and it lacks an AI course builder. The pricing is tiered: the Free tier includes basic live chat, the Starter tier costs $20/month for 10 agents, and the Professional tier is $45/month for 20 agents.