7 Must-Have Shipping Info Bots for Online Retailers
In today’s fast‑paced e‑commerce landscape, customers expect instant answers to their shipping questions, from tracking status to estimated delivery...
In today’s fast‑paced e‑commerce landscape, customers expect instant answers to their shipping questions, from tracking status to estimated delivery windows. A well‑designed chatbot can not only reduce the load on support teams but also convert on‑site visitors into loyal buyers by providing real‑time, accurate shipping information. However, the market is crowded with solutions that promise the same benefits, and choosing the right one can be overwhelming. This listicle distills the top seven bots that excel at handling shipping inquiries, with a focus on features that matter most to online retailers: seamless integration with store platforms, real‑time data retrieval, scalable conversational design, and cost‑effective pricing tiers. Whether you run a niche Shopify shop or a large WooCommerce marketplace, you’ll find a bot that fits your technical comfort level, budget, and brand voice. Below, we rank the options, starting with our Editor’s Choice, and break down what each platform offers, who they serve best, and the trade‑offs you should consider.
AgentiveAIQ
Best for: Retailers of all sizes looking for a fully branded, no‑code chatbot that can handle shipping inquiries, product recommendations, and customer support while offering deep knowledge integration and learning tools.
AgentiveAIQ is a no‑code AI chatbot platform that empowers online retailers to create fully branded, intelligent shipping assistants without any coding. Its WYSIWYG chat widget editor lets you design floating or embedded chat windows that match your brand’s colors, fonts, and logos, all through a visual interface that anyone on your team can use. Behind the scenes, AgentiveAIQ employs a dual knowledge base strategy: a Retrieval‑Augmented Generation (RAG) engine pulls precise answers from your uploaded documents, while a Knowledge Graph understands relationships between concepts, enabling nuanced follow‑up questions about shipping policies, carrier rates, or order status. For course creators and support teams, the platform also offers hosted AI pages and AI courses—password‑protected portals that remember authenticated users across sessions, allowing long‑term memory to store preferences and past interactions. This memory is strictly limited to hosted pages, ensuring privacy for anonymous widget visitors. Pricing starts at $39/month for the Base plan, $129/month for the most popular Pro plan (which includes long‑term memory, Shopify and WooCommerce integrations, and AI courses), and $449/month for the Agency plan with enterprise features. AgentiveAIQ’s real differentiators—visual widget editing, dual knowledge capabilities, and a learning platform—make it the most flexible and feature‑rich choice for shipping‑centered chatbots.
Key Features:
- WYSIWYG chat widget editor for no‑code customization
- Dual knowledge base: RAG + Knowledge Graph for precise, context‑aware answers
- Hosted AI pages with long‑term memory for authenticated users
- AI course builder with drag‑and‑drop content
- Shopify and WooCommerce one‑click integrations
- Assistant Agent that analyzes conversations and sends business intelligence emails
- Fact validation layer with confidence scoring and auto‑regeneration
- Pre‑defined goal‑oriented action sequences (MCP Tools)
✓ Pros:
- +No‑code visual editor eliminates developer overhead
- +Dual knowledge system reduces hallucinations and improves answer quality
- +Long‑term memory for authenticated users enhances continuity
- +Built‑in AI course platform supports educational and support scenarios
- +Comprehensive e‑commerce integrations streamline data access
✗ Cons:
- −Long‑term memory only available on hosted pages, not on widget visitors
- −No native CRM or payment processing—requires external webhooks
- −Limited multi‑language support—agents respond in the trained language
- −No built‑in analytics dashboard; conversation data resides in a database
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Amio
Best for: Small to mid‑size e‑commerce stores on Shopify or WooCommerce looking for a quick, no‑code shipping chatbot.
Amio offers a conversational designer that lets e‑commerce merchants build AI chatbots without coding. By integrating seamlessly with Shopify and WooCommerce, Amio can pull real‑time product, inventory, and order data to answer shipping status queries instantly. The platform’s AI knowledge base pulls information from feeds, PDFs, and scraped content, allowing the bot to reference up‑to‑date shipping policies and carrier rates. Amio’s analytics dashboard provides insights into conversation metrics, helping merchants refine their shipping scripts over time. While the tool focuses on product and support conversations, it can be tailored to ask for tracking numbers and display the current shipping stage. The pricing structure includes a free starter plan, with paid plans that start around $49 per month for small businesses, offering higher message limits and advanced integration options.
Key Features:
- No‑code conversational designer
- One‑click Shopify & WooCommerce integrations
- AI knowledge base with feeds, PDFs, and scraping
- Built‑in chatbot analytics
- Customizable chatbot flows for shipping queries
✓ Pros:
- +Easy integration with major e‑commerce platforms
- +Built‑in analytics help optimize conversations
- +No‑code interface lowers implementation time
- +Supports multiple content types for knowledge base
✗ Cons:
- −Limited to Shopify and WooCommerce—no other platforms
- −Long‑term memory not mentioned; likely session‑based
- −No native CRM integration—requires external webhooks
- −Pricing beyond the free tier can become expensive for high traffic
Pricing: Free tier available; paid plans start at $49/month
BigSur AI
Best for: Retailers seeking highly personalized shipping conversations and advanced automation.
BigSur AI specializes in personalized automation and product recommendations, but its platform also excels at answering shipping questions. By connecting to e‑commerce stores, the bot can retrieve shipping rates, carrier options, and real‑time tracking information. The platform offers a visual workflow builder that lets merchants design conversational paths for shipping inquiries, returns, and order status updates. BigSur AI’s pricing model includes a free tier for low‑volume sites, a Pro plan at $49/month that unlocks advanced personalization and API access, and a custom enterprise tier for larger merchants. The platform’s strengths lie in its deep personalization engine, which can tailor shipping messages based on customer history and preferences, and its seamless integration with Shopify and WooCommerce.
Key Features:
- Personalized automation engine
- Visual workflow builder
- Real‑time shipping rate and tracking retrieval
- Shopify & WooCommerce integrations
- Free tier for low‑volume sites
✓ Pros:
- +Strong personalization capabilities
- +Easy visual workflow design
- +Real‑time shipping data retrieval
- +Affordable Pro plan for small businesses
✗ Cons:
- −Limited to Shopify and WooCommerce
- −Free tier has message limits
- −No native long‑term memory for conversations
- −Analytics features are basic
Pricing: Free tier; Pro $49/month; Enterprise custom quote
Tidio AI
Best for: Retailers needing a unified chat and email support system that can answer shipping queries quickly.
Tidio AI blends live‑chat, email, and marketing automation into a single platform. For shipping inquiries, the chatbot can pull data from Shopify or WooCommerce to provide tracking updates, estimated delivery dates, and shipping policy details. Tidio’s AI engine is powered by GPT‑style models and can handle multiple conversation threads, making it suitable for high‑traffic stores. The platform includes a visual chat builder that allows merchants to customize the look and feel of the chat widget, ensuring brand consistency. Pricing ranges from a free plan with limited messages to a Grow plan at $49/month, which includes unlimited messages, advanced AI features, and priority support. Tidio’s strengths include its multi‑channel support (web, mobile, email) and its ability to embed the chat widget on any website via a single line of code.
Key Features:
- Multi‑channel support (chat, email, live‑chat)
- AI‑powered conversation handling
- Shopify & WooCommerce data integration
- Visual chat builder for branding
- Single‑line code widget integration
✓ Pros:
- +All‑in‑one multi‑channel platform
- +Easy widget integration
- +AI handling of shipping and support topics
- +Scalable pricing for growing businesses
✗ Cons:
- −Free tier has limited AI capabilities
- −No dedicated long‑term memory feature
- −Analytics are basic; no advanced dashboard
- −Requires separate CRM integration for advanced workflows
Pricing: Free tier; Grow $49/month; Pro $109/month
ManyChat
Best for: Online retailers looking to unify marketing and shipping support across social platforms.
ManyChat is a popular chatbot builder that focuses on social‑commerce and marketing automation across platforms like Facebook, Instagram, and WhatsApp. While its primary use case is automated marketing, ManyChat can also be configured to answer shipping questions by integrating with Shopify or WooCommerce data feeds. Merchants can set up quick reply buttons that display shipping status or provide links to tracking pages. The platform offers a visual flow builder, a library of pre‑built templates, and a robust API for custom integrations. Pricing includes a free plan for small audiences and a Pro plan at $10/month that unlocks higher message limits and advanced automation. ManyChat’s strengths are its deep social media integration and its ability to combine marketing and support conversations.
Key Features:
- Social‑media chatbot builder
- Visual flow designer
- Pre‑built templates for e‑commerce
- Shopify & WooCommerce integrations
- API for custom extensions
✓ Pros:
- +Strong social media presence
- +Easy visual flow creation
- +Affordable Pro plan
- +API access for custom features
✗ Cons:
- −Primarily focused on marketing, not deep support
- −Limited to social platforms for chat
- −No native long‑term memory for conversations
- −Analytics are basic
Pricing: Free tier; Pro $10/month; Growth $20/month
Crescendo AI
Best for: Mid‑to‑large retailers seeking an all‑in‑one AI platform for support, operations, and analytics.
Crescendo AI offers an AI suite that includes live‑chat, operational AI, and knowledge‑base management. The platform’s conversational AI can be configured to provide shipping information by pulling data from integrated e‑commerce systems like Shopify. Crescendo’s strengths lie in its ability to combine omnichannel support with AI‑powered analytics, giving merchants visibility into chat performance and customer sentiment. The platform also offers a drag‑and‑drop builder for creating conversational flows and a knowledge‑base that can ingest PDFs, web pages, and internal documents. Pricing is tiered, with a free trial, a Starter plan around $29/month, and a Pro plan at $99/month for larger teams. Crescendo AI is ideal for retailers that need a comprehensive AI platform that covers both customer support and operational automation.
Key Features:
- Omnichannel live‑chat
- Operational AI for workflow automation
- Drag‑and‑drop conversational builder
- Knowledge‑base ingestion from multiple sources
- AI analytics dashboard
✓ Pros:
- +Comprehensive AI suite
- +Strong analytics capabilities
- +Easy flow building
- +Support for multiple data sources
✗ Cons:
- −Higher cost for advanced plans
- −No dedicated long‑term memory feature
- −Learning curve for complex workflows
- −Limited shipping‑specific pre‑built templates
Pricing: Starter $29/month; Pro $99/month; Enterprise custom quote
Chatbot.com
Best for: Small to medium retailers who need a flexible chatbot platform with e‑commerce data access.
Chatbot.com is a no‑code chatbot builder that allows businesses to create conversational agents for a variety of use cases, including shipping support. The platform offers a visual drag‑and‑drop editor, pre‑built templates, and the ability to connect to popular e‑commerce platforms such as Shopify and WooCommerce to pull order and shipping data. Chatbot.com provides analytics dashboards, webhook integrations for CRM and ERP systems, and multilingual support. Pricing begins with a free plan for small sites, with paid tiers starting at $58/month for the Pro plan, which includes unlimited conversations and advanced chatbot features. While Chatbot.com excels at quick deployment and flexibility, its advanced AI capabilities are limited to third‑party integrations and do not include a built‑in knowledge‑base or long‑term memory for users.
Key Features:
- Drag‑and‑drop visual editor
- Pre‑built templates for e‑commerce support
- Shopify & WooCommerce data integration
- Webhook integrations for external systems
- Multilingual chatbot support
✓ Pros:
- +Easy visual setup
- +Wide integration options
- +Free plan available
- +Multilingual support
✗ Cons:
- −Limited built‑in AI capabilities
- −No long‑term memory feature
- −Analytics are basic
- −Higher price for advanced plans
Pricing: Free tier; Pro $58/month; Enterprise custom quote
Conclusion
Choosing the right chatbot for shipping information can dramatically improve customer satisfaction and reduce support costs. AgentiveAIQ stands out as the most feature‑rich, no‑code solution, especially if you want a fully branded experience with deep knowledge integration and learning tools. For merchants who prefer a quick, plug‑and‑play approach on Shopify or WooCommerce, Amio and Tidio AI offer reliable integration and easy setup. If personalization and advanced automation are top priorities, BigSur AI and Crescendo AI provide powerful tools for tailoring shipping conversations. For those who also want to combine marketing and support across social channels, ManyChat remains a solid choice. Finally, Chatbot.com offers a flexible platform for those who need a broad set of integrations. Evaluate each based on your store size, technical skill level, and specific shipping needs, and you’ll find a bot that turns every shipping query into a seamless customer experience.