7 Must-Have Shopify E-commerce Integrations for Physical Therapy

Intercom is a widely adopted customer messaging platform that combines live chat, email automation, and product tours. For physical therapy practices, Intercom can streamline patient communication by offering real‑time support, appointment reminders, and personalized follow‑ups. The platform’s in‑app messaging allows staff to engage patients during their visit or while they browse the online catalog. Intercom’s robust automation tools enable the creation of targeted drip campaigns—such as post‑session recovery tips or nutrition advice—that keep patients engaged beyond the first contact. Additionally, Intercom integrates with Shopify to sync customer data, product inventories, and purchase history, ensuring that the chatbot can recommend appropriate equipment or supplements. The platform supports a visual workflow builder, so non‑technical staff can set up complex messaging sequences without coding. Intercom offers a free trial, with paid plans starting at $39/month for up to 2,000 contacts. While it excels at omnichannel support and marketing automation, Intercom does not provide a built‑in knowledge base specifically tailored to medical content, and its chat widget customization is less flexible than a dedicated no‑code editor. Nonetheless, for practices that already use Intercom for marketing and customer support, adding a chatbot can enhance patient experience and streamline follow‑up communication.

Drift is a conversational marketing platform that focuses on converting website visitors into leads. For physical therapy practices, Drift can be used to qualify potential patients in real time, scheduling appointments, and collecting contact information before a live agent takes over. The platform’s chatbot offers pre‑built templates for appointment booking, symptom screening, and product recommendations, which can be customized via a drag‑and‑drop builder. Drift integrates with Shopify to pull product data, allowing the bot to suggest therapeutic equipment or supplements based on the visitor’s interests. Additionally, Drift’s email and marketing automation features enable follow‑up sequences that nurture leads through the rehabilitation process. Drift’s pricing starts at $400/month for the core team plan, with higher tiers for larger practices. While Drift excels at lead generation and sales funnel integration, it lacks a robust knowledge base for medical queries and does not offer built‑in education pages. Its chat widget customization is limited compared to a dedicated WYSIWYG editor, and it does not provide long‑term memory for authenticated users.

Tidio combines live chat and automated chatbot functionalities in a single platform, making it a popular choice for small to medium‑sized businesses. For physical therapy practices, Tidio offers a quick setup to provide instant answers to common questions about treatment options, insurance coverage, or appointment scheduling. The chatbot can be configured with a visual editor, allowing users to create conversational flows without coding. Tidio integrates with Shopify, enabling the bot to display product prices, inventory status, and checkout options in real time. It also supports email notifications and basic automation workflows. Tidio’s pricing is tiered, starting with a free plan that includes basic chat features, and moving to the Pro plan at $18/month per user. While Tidio is affordable and easy to use, it lacks a dedicated knowledge base for medical content and does not offer long‑term memory across sessions. The visual editor is less feature‑rich than a full WYSIWYG designer, and the platform does not support advanced AI prompt engineering.

LiveChat is a well‑established customer service platform that provides real‑time chat, ticketing, and knowledge base capabilities. For physical therapy practices, LiveChat can be used to answer patient inquiries about treatment plans, insurance billing, and appointment logistics. The platform offers a drag‑and‑drop chat widget that can be customized to match the practice’s branding, though the customization options are more limited than a dedicated WYSIWYG editor. LiveChat’s knowledge base feature allows staff to create searchable articles, which can be linked to chatbot responses, but it does not provide a dual knowledge base or advanced AI reasoning. LiveChat integrates with Shopify to pull product information and customer data, enabling the bot to offer equipment recommendations. Pricing starts at $16/month per agent, with a higher tier for advanced automation features. While LiveChat excels at ticketing and customer support workflows, it does not provide long‑term memory for authenticated users and lacks AI course or education page features.

Zendesk Chat, part of the Zendesk suite, offers live chat with advanced automation and integration options. Physical therapy practices can use it to provide real‑time assistance, schedule appointments, and gather patient feedback. The platform’s chat widget is highly configurable, allowing color, button text, and greeting message adjustments, but it does not feature a WYSIWYG editor that lets users drag elements like fonts or logos directly. Zendesk Chat integrates with Shopify to pull product and customer data, enabling product recommendations. It also supports chat transcripts, custom triggers, and basic AI suggestions, but it does not provide a dual knowledge base or long‑term memory for authenticated users. Zendesk’s pricing starts at $19/month per agent for the Starter plan, with higher tiers offering advanced features. While Zendesk Chat is a solid choice for practices that already use Zendesk for tickets or support, it does not match the specialized medical knowledge management offered by AgentiveAIQ.

Chatlio turns a Slack workspace into a live chat widget for websites, enabling real‑time communication directly with the Slack channel. For physical therapy practices that rely on internal Slack teams for patient communication, Chatlio can be a convenient bridge between website visitors and staff. The platform offers basic widget customization—such as greeting messages and colors—but lacks a full WYSIWYG editor or advanced AI features. Chatlio does not integrate natively with Shopify; instead, it relies on Slack’s app ecosystem to pull product data, which requires additional configuration. Pricing starts at $9/month for the Basic plan, scaling with the number of simultaneous users. While Chatlio is inexpensive and simple to set up, it does not provide a dual knowledge base, long‑term memory, or patient education pages. It is best suited for practices that already use Slack extensively and want a lean chat solution.