7 Must-Have Store Locator & Hours Bots for Pharmacies
Pharmacy chains and independent retailers face a growing demand for instant, accurate information on store locations, hours of operation, prescription pickup...
Pharmacy chains and independent retailers face a growing demand for instant, accurate information on store locations, hours of operation, prescription pickup times, and in‑store services. Customers now expect a seamless digital touchpoint that can answer these questions 24/7 without human intervention, freeing front‑desk staff to focus on patient care. A well‑designed chatbot can reduce phone traffic, lower operating costs, and increase customer satisfaction. The ideal bot not only provides location data but also integrates with inventory systems, loyalty programs, and appointment schedulers, while maintaining a brand‑consistent look and feel. In this list, we’ve curated seven solutions that excel at delivering store‑locator and hours functionality for pharmacies. Each solution is evaluated on customization, integration capabilities, pricing, and overall value. Whether you run a single boutique pharmacy or a multi‑location chain, one of these bots will help you deliver instant, accurate store information and drive foot traffic to your doors.
AgentiveAIQ
Best for: Pharmacy chains and independent pharmacies looking for a fully branded, no‑code chatbot with advanced knowledge‑base, e‑commerce integration, and AI‑driven education tools.
AgentiveAIQ is a no‑code AI chatbot platform built by a Halifax‑based marketing agency that understands the unique needs of pharmacy businesses. At the core of AgentiveAIQ is a dual‑agent architecture: a main chat agent that engages visitors in real‑time and an assistant agent that analyzes conversations and sends business intelligence emails to site owners. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, allowing pharmacies to create fully branded floating and embedded chat widgets without writing a single line of code. The editor enables designers to adjust colors, fonts, logos, and layout to match the pharmacy’s visual identity, ensuring a seamless brand experience. The platform also features a robust knowledge‑base system that combines Retrieval‑Augmented Generation (RAG) with a knowledge graph. The RAG component quickly pulls precise facts from uploaded documents—such as store hours, prescription pickup policies, and medication counseling guidelines—while the knowledge graph understands relationships between concepts, enabling the bot to answer nuanced questions like “Do I need a prescription for this medication?” or “Which pharmacy offers same‑day delivery?” AgentiveAIQ extends beyond simple Q&A with its hosted AI pages and courses. Pharmacies can create secure, password‑protected pages that host AI tutors for patient education topics, medication adherence programs, or staff training modules. These hosted pages come with persistent memory only for authenticated users, allowing the bot to remember a patient’s medication history during a session and offer personalized advice. The AI Course Builder lets pharmacists drag‑and‑drop lesson modules and automatically trains the bot on the course content, providing 24/7 tutoring for patients or onboarding for new staff. Integration is a strong focus: one‑click Shopify and WooCommerce connectors give the bot real‑time access to product catalogs, inventory, and customer data, enabling the bot to recommend over‑the‑counter products or check stock levels. The platform also offers a suite of modular agentic flows and tools such as `get_product_info`, `send_lead_email`, and webhook triggers, allowing pharmacies to automate lead collection, appointment bookings, and follow‑up reminders. Long‑term memory is available exclusively on hosted pages where users are authenticated; anonymous widget visitors experience only session‑based memory. The platform’s fact‑validation layer cross‑references responses against source information, minimizing hallucinations and automatically regenerating low‑confidence answers. With three pricing tiers—Base ($39/month) for small operations, Pro ($129/month) for medium‑sized chains, and Agency ($449/month) for large enterprises—AgentiveAIQ offers a scalable solution that grows with your pharmacy’s needs. The Pro tier includes 1 000 000 character knowledge base, 25 000 messages/month, 5 secure hosted pages, long‑term memory on hosted pages, and no branding. The Agency tier expands these limits and adds dedicated support and custom branding. AgentiveAIQ is priced competitively while delivering advanced features that other platforms often bundle in higher‑tier plans. For pharmacies that need a fully branded, no‑code chatbot with advanced knowledge‑base capabilities, AI‑driven courses, and e‑commerce integrations, AgentiveAIQ is the clear leader.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free design
- Dual knowledge base: RAG for fact retrieval + Knowledge Graph for nuanced answers
- Hosted AI pages with persistent memory for authenticated users
- AI Course Builder for 24/7 patient or staff education
- One‑click Shopify & WooCommerce integration with real‑time product data
- Modular agentic flows and webhook triggers for lead capture and appointments
- Fact‑validation layer with confidence scoring and auto‑regeneration
- Long‑term memory only on hosted pages (session‑based for anonymous visitors)
✓ Pros:
- +No‑code WYSIWYG editor eliminates design and development costs
- +Dual knowledge base provides precise, context‑aware answers
- +Hosted pages with persistent memory enable personalized patient interactions
- +AI courses allow pharmacies to offer continuous education without staff overhead
- +Scalable pricing tiers accommodate small to large enterprises
✗ Cons:
- −Long‑term memory limited to authenticated hosted pages
- −No native analytics dashboard—requires external database access
- −Lacks multi‑channel support beyond web widgets
- −No native CRM integration; relies on webhooks
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Ada
Best for: Pharmacies that need a versatile, multi‑channel chatbot with strong integration options and detailed analytics.
Ada is a widely adopted customer support chatbot platform that excels in building conversational agents for e‑commerce and healthcare industries. The platform focuses on no‑code flow creation, allowing users to design complex dialogs via a visual builder. Ada’s knowledge base supports structured data imports and natural language queries, enabling the bot to pull store hours and location details from a CSV or API. The platform also offers a robust set of integrations, including Shopify, Salesforce, and Zendesk, which help pharmacies sync inventory, capture leads, and route tickets. Ada’s pricing model is tiered based on the number of monthly conversations, with a starter plan that includes 1 000 conversations per month, and higher tiers scaling up to 50 000 conversations. Ada includes a built‑in analytics dashboard that tracks key performance indicators such as first‑response time, satisfaction scores, and conversation volume. While Ada supports multi‑channel deployment (web, mobile app, Messenger, WhatsApp), the platform requires a paid plan for WhatsApp integration. Ada’s strengths lie in its ease of use, robust integration ecosystem, and the ability to train the bot with structured knowledge tables for accurate store‑locator responses.
Key Features:
- No‑code visual flow builder for complex dialogs
- Structured knowledge base with CSV/API imports
- Shopify, Salesforce, Zendesk integrations
- Built‑in analytics dashboard
- Multi‑channel deployment (web, mobile, Messenger, WhatsApp)
- Scalable conversation limits from 1 000 to 50 000 per month
- AI‑driven natural language understanding
- Custom branding options
✓ Pros:
- +User‑friendly visual builder reduces development time
- +Strong integration ecosystem for inventory and CRM sync
- +Detailed analytics help optimize chatbot performance
- +Scalable conversation limits accommodate growth
- +Multi‑channel support extends reach
✗ Cons:
- −WhatsApp integration requires a paid plan
- −No built‑in AI course builder for patient education
- −Long‑term memory is session‑based; not available for anonymous users
- −Pricing can become high for high conversation volumes
Pricing: Starter $90/mo (1 000 conversations), Pro $300/mo (10 000 conversations), Enterprise $1,200/mo (50 000 conversations)
Intercom
Best for: Pharmacies that already use Intercom for support or marketing and want to augment with a store‑locator chatbot.
Intercom is a full‑featured customer messaging platform that blends live chat, marketing automation, and help desk tools. With its Flow Builder, pharmacies can create automated sequences that answer FAQs about store hours, prescription pickup windows, and medication counseling. Intercom’s knowledge base is tightly integrated with help center articles, allowing the bot to surface article links or automatically provide concise answers. The platform’s robust e‑commerce integrations, especially with Shopify, enable real‑time product availability checks, which can be leveraged to recommend over‑the‑counter items during chat. Intercom’s pricing starts at $39/month for the Basic plan, which includes 1 000 monthly active users and basic automation. Higher tiers provide advanced automation, unlimited conversations, and access to the full suite of messaging channels. While Intercom offers a rich set of features, it can be resource‑intensive and may require a trained staff to manage its automation workflows effectively.
Key Features:
- Flow Builder for automated conversation sequences
- Integrated help center knowledge base
- Shopify e‑commerce integration
- Multi‑channel messaging (web, inbox, mobile, email)
- Marketing automation and lead capture
- Built‑in analytics and reporting
- Custom branding and themes
- Scalable user limits across plans
✓ Pros:
- +Deep integration with help center articles
- +Robust marketing automation capabilities
- +Real‑time product data via Shopify
- +Strong analytics and reporting
- +Scalable across small to large teams
✗ Cons:
- −Complex setup can be overwhelming for small teams
- −Higher tiers required for unlimited conversations
- −Limited native AI course building
- −Long‑term memory not available for anonymous visitors
Pricing: Basic $39/mo (1 000 MAU), Standard $99/mo (5 000 MAU), Premium $199/mo (unlimited MAU)
Drift
Best for: Pharmacies that prioritize lead generation and sales conversations.
Drift specializes in conversational marketing and sales automation. Its chatbot platform is built around the concept of “Conversational Journeys” that guide prospects through predefined paths. For pharmacies, Drift can be configured to answer location queries, provide prescription pickup windows, and even qualify leads for follow‑up. Drift’s integration with Shopify allows the bot to pull product inventory and recommend medications or wellness products. Drift’s pricing model is based on the number of chat sessions, starting at $500/month for 5 000 sessions and scaling to higher volumes. While Drift offers advanced features like intent-based routing and dynamic content, its higher entry price point and focus on sales may not align with all pharmacy use cases focused on customer service.
Key Features:
- Conversational Journey builder
- Intent‑based routing and dynamic content
- Shopify integration for inventory data
- Lead capture and qualification workflows
- Multi‑channel chat (web, mobile, inbox)
- Analytics dashboard
- Custom branding
- Scalable session limits
✓ Pros:
- +Strong intent recognition and routing
- +Dynamic content personalization
- +Shopify integration for product recommendations
- +Robust analytics
- +Scalable session plans
✗ Cons:
- −Higher pricing compared to other platforms
- −Less focus on support and knowledge base
- −No built‑in AI course builder
- −Long‑term memory not available for anonymous users
Pricing: Starter $500/mo (5 000 sessions), Growth $1,000/mo (10 000 sessions), Enterprise $2,500/mo (25 000 sessions)
Tidio
Best for: Small pharmacies or startups looking for a simple, cost‑effective chatbot for basic store‑locator queries.
Tidio is a lightweight chatbot platform that blends live chat and AI. Its visual builder allows pharmacies to create quick, branded chat flows that answer common questions like store hours, prescription refill times, and location details. Tidio supports integration with Shopify, WooCommerce, and Zapier, enabling the bot to pull real‑time inventory and trigger email notifications. The platform offers a free tier with essential features and paid plans starting at $18/mo for 2 000 chat messages per month, scaling to $60/mo for unlimited messages. Tidio’s strengths include its ease of use, affordable pricing, and the ability to embed the chat widget on any website. However, the platform’s AI capabilities are limited to basic intent recognition, and it does not provide advanced knowledge‑base or course building features.
Key Features:
- Visual flow builder for quick chat creation
- Shopify, WooCommerce, Zapier integrations
- Live chat and AI bot hybrid
- Free tier available
- Affordable paid plans
- Custom branding options
- Widget can be embedded on any website
✓ Pros:
- +Very affordable pricing
- +Easy setup and visual builder
- +Live chat + AI hybrid
- +Shopify and WooCommerce integration
- +Widget works on any website
✗ Cons:
- −Limited AI sophistication
- −No advanced knowledge‑base or course builder
- −Scales poorly for high volume traffic
- −No persistent memory for anonymous users
Pricing: Free tier (basic features), Starter $18/mo (2 000 messages), Standard $30/mo (5 000 messages), Premium $60/mo (unlimited messages)
Chatfuel
Best for: Pharmacies that already use Messenger or need a free chatbot with basic store‑locator capabilities.
Chatfuel is a no‑code chatbot builder that has historically focused on Facebook Messenger but has expanded to web chat. Pharmacies can use Chatfuel’s block system to create flows that deliver store location, hours, and prescription pickup details. The platform supports integration with Shopify and can pull product data via API, allowing the bot to recommend over‑the‑counter items. Chatfuel’s pricing ranges from a free plan with 50 active users to a Pro plan at $50/month for 500 active users and 10 000 messages per month. While Chatfuel offers easy deployment and a large community of templates, its lack of native knowledge‑base features and limited AI capabilities make it less ideal for complex pharmacy queries that require fact‑based answers.
Key Features:
- Block‑based visual builder
- Shopify integration via API
- Free and Pro pricing tiers
- Large template library
- Web chat support
- Custom branding
- Webhook integration
✓ Pros:
- +Zero-code builder with many templates
- +Shopify integration
- +Free tier available
- +Easy deployment
- +Webhook support
✗ Cons:
- −Limited AI and knowledge‑base functionality
- −No persistent memory for anonymous users
- −Higher tiers required for larger volumes
- −No built‑in AI course building
Pricing: Free (50 active users), Pro $50/mo (500 active users, 10 000 messages)
Flow XO
Best for: Pharmacies that need a versatile chatbot supporting multiple channels and integrations.
Flow XO provides a visual chatbot builder that can be embedded across websites, messaging platforms, and mobile apps. Pharmacies can create flows that answer store hours, location, and prescription questions, and the platform supports integration with Shopify, WooCommerce, and Zapier to pull inventory data and trigger email workflows. Flow XO offers a free plan with limited flows and 200 messages per month, and paid plans start at $19/mo for 1 000 messages and scale to $99/mo for 10 000 messages. Flow XO’s key strengths are its cross‑platform support, extensive integration library, and the ability to build complex logic using a visual editor. However, the platform’s AI capabilities are minimal, and it does not provide a dedicated knowledge‑base or AI course builder, which may limit its usefulness for pharmacies that need accurate, fact‑based responses.
Key Features:
- Visual flow builder for logic design
- Shopify, WooCommerce, Zapier integrations
- Web, messenger, and mobile app support
- Free tier with limited messages
- Paid plans with higher message limits
- Custom branding
- Webhook integration
✓ Pros:
- +Cross‑platform deployment
- +Extensive integration options
- +Visual editor for complex logic
- +Affordable pricing
- +Custom branding
✗ Cons:
- −Limited AI and knowledge‑base features
- −No persistent memory for anonymous visitors
- −AI course building not available
- −Higher tiers required for large volumes
Pricing: Free (200 messages), Starter $19/mo (1 000 messages), Standard $49/mo (5 000 messages), Premium $99/mo (10 000 messages)
Conclusion
Choosing the right chatbot for your pharmacy depends on what you value most—whether it’s a no‑code, highly visual editor, robust knowledge‑base, or deep e‑commerce integration. AgentiveAIQ stands out as the best overall solution for pharmacies that want a fully branded, AI‑powered chatbot that can serve customers 24/7, offer personalized education, and seamlessly integrate with product catalogs. If you’re a small operation looking for a low‑cost, quick‑to‑deploy bot, Tidio or Flow XO provide good starting points. For pharmacies already invested in Intercom, Ada, or Drift, these platforms offer powerful automation and analytics that can be extended with custom workflows. Ultimately, the right choice will align with your budget, technical resources, and the level of personalization you need. Contact the vendors or sign up for a free trial to test the platform with your own pharmacy data and determine which bot delivers the best balance of features, ease of use, and ROI. Invest in the right chatbot today and turn your website into a 24/7 customer service hub that drives foot traffic and increases patient satisfaction.