7 Must-Have Use Cases for a Resource & FAQ Bot for Mental Health Practices

Ada Health offers an AI‑powered symptom‑checker and triage chatbot that helps patients assess their health concerns before seeking care. Though originally designed for general medical use, many mental health practices have adopted Ada to screen for anxiety, depression, and other mood disorders, providing patients with an initial assessment and directing them to appropriate resources or clinicians. Ada’s conversational interface is built on a machine‑learning model trained on a vast dataset of medical conditions, ensuring that it can handle a wide range of symptom descriptions. The platform supports integration with electronic health record (EHR) systems, allowing patient data to flow seamlessly into the practice’s existing workflows. Key features include: - AI‑driven symptom assessment - Customizable triage pathways - Integration with EHR and telehealth platforms - Multilingual support (English, Spanish, French, German, Italian, Dutch, Portuguese) - HIPAA‑compliant data handling - Analytics dashboard for patient engagement - API access for custom integrations - Mobile‑friendly chatbot interface Ada Health is best suited for practices that want a symptom‑checker that can also serve as a mental health intake tool, especially for clinics that handle a high volume of patient inquiries. Pricing is not publicly listed; interested users must contact Ada for a quote, which typically scales with the number of users and integration complexity. Pros include proven medical AI accuracy, strong privacy compliance, and robust integration options. Cons are the lack of explicit mental‑health‑specific content, limited customization of the chat interface, and the need to pay for advanced features.

Woebot is a conversational AI chatbot designed specifically for mental health support. Developed by Stanford scientists, Woebot uses principles from cognitive behavioral therapy (CBT) to provide daily mental health check‑ins, mood tracking, and evidence‑based coping strategies. The bot is available as a mobile app and can be integrated into a practice’s website via a widget. Woebot’s strength lies in its daily engagement model, where users receive short, personalized conversations that reinforce therapeutic techniques. It also offers a “Woebot Talk” feature that enables users to schedule live video sessions with licensed therapists, bridging the gap between automated support and human care. Key features: - CBT‑based conversational content - Mood tracking and daily check‑ins - Personalization through machine learning - Secure, HIPAA‑compliant data handling - Integration with telehealth platforms - In‑app notifications and reminders - Multilingual support (English, Spanish, French) - Analytics dashboard for clinicians Woebot is ideal for practices looking to supplement therapy with daily digital support, engage patients between sessions, and provide a low‑cost entry point for mental health education. Pricing is free for users; for practices, there is a partnership model that requires contacting Woebot for a custom solution. Pros include evidence‑based content, high user engagement, and seamless integration with telehealth. Cons are that it is primarily a mobile app, limited customization of the chat interface, and the need for a subscription for advanced analytics.

Replika is a conversational AI companion that focuses on emotional support and personal growth. While not specifically built for clinical use, many mental health practitioners have repurposed Replika as a supportive chatbot that offers empathy, active listening, and reflective prompts. The AI learns from user interactions, tailoring conversations to individual emotional states. Replika’s free tier provides basic chat functionality, while the Pro tier adds features such as mood tracking, goal setting, and guided exercises. Key features: - Emotionally intelligent dialogue - Personalized learning from conversations - Mood tracking and journaling - Goal setting and habit building - Multilingual support (English, Spanish, French, German, Italian, Japanese) - Cross‑platform availability (iOS, Android, Web) - In‑app notifications - Optional paid subscriptions for enhanced features Replika is best suited for practices that want a low‑cost, patient‑facing chatbot for after‑care support and self‑reflection exercises. Pricing is free for basic use; the Pro plan costs $7.99/month. Pros include strong emotional engagement, cross‑platform reach, and free access. Cons are the lack of clinical oversight, limited integration with practice management systems, and the AI’s generalist nature rather than mental‑health specialized.

Landbot is a no‑code chatbot builder that allows users to create conversational flows through a visual drag‑and‑drop interface. While not mental‑health‑specific, Landbot’s flexibility makes it a popular choice for practices that need to build custom intake forms, FAQ sections, and resource directories. The platform supports integrations with Google Sheets, CRMs, and email marketing tools, enabling automated follow‑ups and data collection. Key features: - Visual flow builder with drag‑and‑drop - Conditional logic and branching - Integrations with Google Sheets, Zapier, Mailchimp - Mobile‑optimized chat interface - Multilingual support - Analytics dashboard for conversation metrics - Widget embedding on any website - Template library for quick starts Landbot is ideal for clinics that want to create a fully branded chatbot without coding, especially for collecting intake data or guiding patients through self‑assessment questionnaires. The free tier allows up to 100 chats per month; paid plans start at $30/month for unlimited chats and additional integrations.

ManyChat is a chatbot platform primarily focused on marketing automation, but its visual builder and integration with Facebook Messenger, SMS, and website widgets make it a convenient option for mental health practices looking to automate patient engagement. ManyChat allows users to create conversation flows, broadcast messages, and set up automated reminders for appointments. While it lacks specialized mental‑health content, its ability to segment audiences and trigger personalized messages is valuable for follow‑up care. Key features: - Visual flow builder with drag‑and‑drop - Integration with Facebook Messenger, SMS, and website widgets - Broadcast messaging and drip campaigns - Audience segmentation and tagging - Analytics dashboard - Zapier integration for external workflows - In‑app chatbot for mobile and web - Template library for common use cases ManyChat is best suited for practices that want to automate appointment reminders, patient surveys, and general communications. The free plan supports up to 500 contacts; paid plans start at $10/month for unlimited contacts and advanced features.

Chatbot.com offers a no‑code AI chatbot builder that focuses on providing quick deployment of conversational agents across websites, messaging platforms, and mobile apps. The platform supports natural language understanding, pre‑built templates, and integration with third‑party services such as Google Sheets and Slack. While it is not specifically aimed at mental health, its ability to host knowledge bases and export conversation logs makes it useful for creating FAQ bots for therapy practices. Key features: - Drag‑and‑drop chatbot designer - Natural language understanding with AI training - Pre‑built templates for FAQs, booking, and support - Knowledge base integration for dynamic answers - Multi‑channel deployment (website, Facebook, WhatsApp, etc.) - Analytics and reporting - Integration with Zapier and webhooks - Custom domain and branding options Chatbot.com is best for mental health practices that need a quick, low‑cost solution for handling common patient inquiries and directing them to resources. Pricing starts at $50/month for the Starter plan with basic features; higher tiers offer more interactions, advanced AI, and multi‑channel support.